HP India Complaints & Reviews

Dear Sir,

I have purchased HP Laptop on date of 19 may 2009, model no. is KS365PA and Product No. dv3005Tx. The Laptop cracks are developing continues front side of LCD bottom and laptop LCD color are fading. I have attached the file photos as proof. This problem is not technical software, hardware problem but Laptop LCD part is very poor quality and it is cracking automatically. No body harms it. The Body part plastic is very poor quality. I was facing this problem longtime but I couldn’t contact due to I was out of India. I am owner of company so I was no time from longtime. Some days ago I complained but I didn’t get good response and services center caller are using abuse words in language, they told that they are not responsible for this problem.

I am disappointed because your Laptop has not performed as it should be because the Laptop body part is low quality material used and I want to change or repair but your authorized center member are not taking responsible of HP Products. Therefore I am not satisfied with your hp product quality.


I look forward to hearing from you and to a resolution of this problem. I am waiting your response. Please contact me as soon as possible with my problem solution.


Mr M.K. Mishra

Hi I bought HP Pavilion dv4 1216 TU laptop 3 mnths back..
From the past one month I found the Lap tops screen is flifkering....

Initially the flicker is not that much but now adays its causing some trouble to the normal view also..

I had some many expectations on hp and this one is irritatting me a lot..

Apart from all these things the Memory card reader slot is not working in mylaptop..
It Wont recognize the memory cards inserted
the same thing works fine in my friends hp laptop .

Please give me some suggestion what i need to do..

I bought a HP DV4-1240TX laptop from E-Zone (Nirmal Lifestyle, Mumbai) on 27th of March, 2009. On 15th August, 2009 its LCD panel started showing pink colour lines at the bottom of the screen. Initially I thought it’s a problem in the operating system, however on searching over the web I realised that it’s an issue with HP laptop. On 27th August, 2009 I visited HP’s authorized service center Simtech Computronics Pvt. Ltd. (Nr. Saki Naka, Mumbai) (CASE NO. [protected]). There the engineer told me that the screen will be replaced as it has gone defective. Since the screen was not available in their warehouse, he informed me that it will be ordered from Bangalore. Its been already 17 days (27.08.2009 – 14.09.2009) and there is still no sign of availability of the part. Every time I call the service center, I get to hear the same response that the panel is not yet received and it may come in 2-3 days but no commitment is given as such. I have written to HP sales employees, had numerous chat with their online help and customer care over phone but all in vain. HP's employees are trained well to give false or no commitments to their customers.
I have already lost over half a month of laptop warranty and have no hopes to get my case resolved in near future. If the part is not in stock then I should get a complete replacement of the laptop. May be this is just a beginning and other parts may start giving way over next few months.
I would request you to please help me sort out this issue quickly.
Regards,
Abhinav
[protected]

Date:14.09.09
Respected Sir,

I purchased a HP I-PAQ 512 vide Invoice No. 1839/05.11.07 of M/s Strategic Marketing, Dehradun for Rs. 11,000/-. Suddenly it stops functioning .I approached M/s H.P.`s authorized Service Centre -M/s RT Services, Dehradun for it trouble shooting. I was then conveyed by them that the battery of the I-Paq was not functioning so I purchased a new battery for Rs. 2300/- approx from them. Even after purchase of the battery my I-Paq is still not functioning . Accordingly I asked the service provider to get the same repaired. They denied to repair it , instead they sent me a fresh quote to purchase a new I-Paq on a very higher price than what I had paid while purchasing it earlier . Being compelled I submitted them the Invoice of my earlier purchase in Nov`2007 of Rs. 11,000/- with my suggestions for its replacement but they have not responded till date.

This is very ridiculous that the Customers are treated this way . I wrote no of mails to M/s HP and their service provider mentioning that If my compliant is not heard by 10.09.09, I will be bound to take shelter of the Hon`ble Consumer forum, but there is no response till date. The letter sent on 20.08.09 is also reproduced below. I want justice against this sort of attitude of such big cos. towards its end consumers & the mental harassment going on making the Customers fool & compelling them to act on their whims & fancies.

In view of all above ,it is requested that my complaint please be registered & addressed for prompt disposal pl.

S.K.Saxena
III/34, THDC Colony
Bypass Road, Rishikesh.
Pin-249201(Uttrakhand)

Letter as sent to the Service Provider-

Date: 20.08.09

Kind Attention: Mr. Vikram
Dear Sirs,
I am highly surprised to see the quote for me (the struggling customer only because of the reason that HP is not providing after sales services for the product sold by them) . This simply means for any customer that for whatever product HP is not able to arrange after sales service, the customer is bound to purchase the same item in exchange on a very higher price than what was paid for it earlier.
In view of the above I am enclosing the invoice of purchase of my I-PAQ 512 (Invoice No. 1839/05.11.07 of M/s Strategic Marketing, Dehradun) for Rs. 11,000/-.
It is submitted that-
1. As per prevailing trend of the market in the field of computers and mobiles, with passage of time passed, the cost of the old model reduces drastically, whereas as per quote of Rs. 15080.10 by you, with 40% discount Rs. 9409.98 (Ref Yr. quote no. [protected]-461)is nothing but an eyewash taking benefit of the situation compelling the customer to act as you wish to.
2. It is also worth mentioning here that in local market of Rishikesh, the same model in available for sale at very cheaper rates.
3. My proposal for getting other I-PAQ 512 in view of exchange of the existing is as under:
i) Present Cost of I-PAQ 512 with battery (Considering Old Model with 30% reduction in cost in 22 months after purchase) =[protected]X30%= Rs. 7700.00
ii) Deduct cost of battery in lieu of battery already purchased =Rs.7700-Rs.2300=5400
iii) 50% Discount on cost of equipment = 50% of 5400=Rs.2700.00
iv) Cost of I-PAQ 512 to pay in exchange (with one year Std. Warranty) =[protected] = Rs. 2700/-( Maximum).
Kindly resolve my problem at the earliest i.e. latest by 31.08.09 & confirm me per return mail and by telephone on my contact no. [protected] or otherwise I would be left with no other option but be forced/ bound to take shelter of the Hon’ble Consumer Forum for Justice & Solution to my grievance .

Hoping for urgent justifiable solution /response putting me out of the ambit of this mental agony.
-sd-
(S. K. Saxena)
Deputy Manager (Contracts)
III/34, THDC Colony
Bypass Road, Rishikesh.

our printer is not working so pls contect us.
mobile no [protected],33,31

hey sir this yash pandey from vashi ,i had bought the hp mini note 2133 on 12 aug 2008 frm geonet vashi and right from the 1st day there has been complains like hanging , over heating,for which i had gone to the service centre at vashi ( precision) they have changed my mother board thrice and now they have put a mother board of a higher processing unit
i had requested them to please replace my laptop and give me a new 1 but i think it is been 6 months since my laptop is with the service centre and till date i have got no response
please let me know i[censored] could help me in any way
thanking you

yash pandey

Dear Mam, Sir
When i brought from PP Electonic, Durgakund on that time iam suffering from sound problem in laptop. I have cheque out the problem of laptop 4-5 time in there shop. But they cant solve my problem and after that i had decided to cant to service center HP. Thy short out my problem with the formating of laptop but after one month opreting system out of dated , again idecised to go the shop (PP Electronic) wher i purches laptop but they want 400 hundred rupees to solve the problem. That ever a problem is started with the purches of laptop on that time a cant help me and i have irretating ther service and behaviour .
What i do for service irretating behaviour . Please help me for that i am alway thankful of you.
Awadhesh Kumar (Nai Bazar, Aharaura Mirzapur.)
Research Scholar
B.H.U. Varanasi
Shop
PP Electronic
Durgakund, varanasi
[protected] , [protected]

Dear Sir
I purchased one hp notebook model no: dv2910TX and serial no: 2CE8361H6S on 28th Oct 2008 During normal using time one day I faced SHUTDOWN problem of my notebook and I contacted hp customer care and submitted 1st time my notebook to hp service centre (RT Outsourcing services limited, Vikas building, 1, Loudon street, Kolkata- 700016) on 13th July 2009.On 7th August 2009 (case ID:[protected]) I received my notebook but found same problem because it was not rectified. I again 2nd time submitted my notebook to same hp service center on 8th August 2009 and received on 22nd August 2009 (case Id: [protected]).After checking found still problem was not rectified. I again submitted my notebook 3rd time on 24th August 2009 and received on 28th August 2009 (case ID: [protected]) but still not rectified.
Keeping still hope in hp I again contacted customer care (case id: [protected]) and they advised me to update bios with http://tinyurl.com/bf2rt4. After updating still problem was not rectified. I again contacted customer care (case ID: [protected]) and they advised me to submit again my notebook to hp service centre. I again submitted my notebook 4th time to same hp service centre on 1st Sept. 2009. Now they are saying they have to change mother board and at present mother board is not available in India.
I have also raised an online complaint in HPs portal(complain identification no:CCHSAP231382).
This is the kind of worst service HP is providing in India. I want proper justice for this.Please HELP ME and do the needful.

Thanks in advance and best Regards
Shashikant Ojha
C/O Anupriya,O 401, Fortune City,
Ganga Nagar, Kolkata- 132
Ph: [protected]

Sir,
1. I own an HP DV9413CL series laptop Product Number:GA358UA, Serial Number:CNF7245SJB purchased on October 21, 2007. This laptop carries a 2 years base warranty bundled with the purchase- thus the said laptop should enjoy an international hardware warranty support till October 21, 2009. I have the original purchase invoice with me.

2. Unlike my expectations from an HP product, the laptop has had hardware failure 2 times since purchase. BUT true to my expectations from HP, my DV9413CL has been provided excellent service in terms of replacement of parts (motherboard both the times, to be specific) under the HP Warranty.

3. The International warranty for the said laptop as per the HP.com website (http://h10025.www1.hp.com/ewfrf/wc/weResults?tmp_weCountry=in&tmp_weSerial=...⇄ expires on AUGUST 03, 2009; INSTEAD of October 21, 2009, against norms. On contacting HP helpline, it was stated that the warranty on website shows warranty from the date of manufacture, and shall be corrected. However, the warranty status on the said website is still holding the same error due to which my laptop suffers a risk of trouble in case it needs a warranty support.

4. The HP India Support Centre mentions that after August 03, 2009, they will NOT provide me any service support, based on the information available to them through the said website. This is an error on behalf of HP, which needs to be corrected. I have submitted the copy of the purchase invoice to HP as and when demanded by them. I repeatedly requested HP to get this error in the validity of warranty corrected as soon as possible, so that I get full benefit of this purchase. Starting from HP Call Centre support to HP email Support to HP International email support, I have been moving from pillar to post, with innumerable email/fax/telephonic contacts on which I have spent many invaluable hours and money. HP has been passing the ball from one person to another, one office to another, without giving me any relief. It appears that the HP is trying to pass time till Oct 21, 2009 before making me any commitment, so that the entire question of my requesting a warranty support becomes baseless after expiry of 2 years base warranty. Moving from one point to other, my request has been finally dumped with Mr Rajesh of HP INDIA - Warranty Management Tel +[protected], email rajesh.[protected]@hp.com, who has not been responding to my email requests for rectifying the problem.

5. HP India has failed to give a satisfactory solution to the problem, and have failed to support my Warranty error correction requests; although I did not expect such a response from a reputed GLOBAL company like HP.

6. I request you to kindly look into the matter and help me out so that my faith in HP sustains longer and my laptop keeps on getting warranty support without being orphaned. To summarize,
a. HP should get rectified the base warranty discrepancy on their website.
b. HP should get me a satisfactory extended Warranty Support.

Thanking you
Yours sincerely

Dr Sanjay Dvivedi M.S., M.Ch.
Professor & Head, Department of Plastic Surgery
Director, Smile Train Project, Himalayan Institute of Medical Sciences
Jolly Grant, Dehradun 248140 India
Email [protected]@hotmail.com, Tel +91 [protected]

To,
The Manager, HP Redemption Cell
Innovative Incentives and Events Pvt. Ltd
SCO 171-172, 2nd floor, sec-8c
Chandigarh -160018

Sub: Printer not send yet as per your offer.


Sir/Madam,
As per your advertisement in the “AnandaBajar Patrika” during the month of the February 2009, your company had offered UPS and a Printer With Compaq Presario Now or Never Desktop scheme, and I had already send one Demand Draft of Rs.999, dated 09/03/2009 for the same.
Unfortunately on last week of June 2009, you had sent only an UPS. The Printer mentioned in the scheme yet to send.
Therefore I am requesting to your good self, please send the Printer as per your scheme at the earliest.
Hope you will do the needful and oblige.
Thanking you.

Yours faithfully,
Samir Mallick



Date: 08/09/2009
Place: Bamangachhi

I have purchased Desktop HP 6710 In from Initiative data system,Singar Nagar Alambag Lucknow on[protected].They have given me an offer of Plinter and UPS which they delivered to me after 6 month of purchase i.e. on 7-9-09. Initially their service engneer came to my residence and he has assembled my machine and loaded required sotwares and games etc.Since they have not delivered printer at that time ,they have given me oral assurence that they will load and install my printer as soon as I receive it,later on,free of cost.Today they are saying that if you want to get the printer installed,it will be a paid service.
I want my printer installed,onsite, free of cost.


Dr Pallavi Maurya

Dear Sir/Madam,

Greetings!

Thank you for offering to register this service related grievance issue that I have against HP. Let me place the facts of my case before you for your kind examination.

Subject of the Service Grievance issue: No Redemtion of free gift offer on purchase of HP Pavilion Laptop even after 6 months have elapsed

I had purchased a HP product more than six months back, the details of which are listed below:

Product Details:

Product Type: HP Pavilion dv5-1104tu Entertainment Notebook PC

Model: dv5-1104tu

Serial No.: CNF85213PV

Product No.: FZ730PA#ACJ

Product Purchase Date: 13/02/2009

Please find attached a scanned copy of the sticker containing the Bar Coded product serial number which was pasted on the cardboard packaging of my HP Pavilion product (Filename: Product Details.jpg).

Since I am based in Goa, I purchased the above product from a HP authorised dealer in Goa; the dealer's details follow:

HP Authorized Dealer Details:

Dealer Name: Kedar Mapsekar

Shop Name: Login Systems

Shop Address: Shop No. 5, Ground Floor, Apna Bazaar, Laxmi Narayan Bldg., Margao - Goa 403601

Dealer E-mail Address: [protected]@yahoo.com

Dealer Contact Number:[protected]O), [protected] (M).

Product Purchase Details:

Invoice No.: 2318

Invoice Date: 13/02/2009

Please find attached a scanned copy of the Invoice (Filename: Invoice.jpg).

My name and address follow:

Customer Details:

Customer Name: Gerald Baptista

Customer Address: 737, Fradilem, Navelim, Salcete - Goa 403 707

Customer Contact No: [protected]

At that time, there was a free gift offer available on the purchase of HP laptops. A customer could choose between a Philips 5.1 Home theatre or a Kodak 9.2 Mega Pixel Camera. The fact of the matter was that I was initially inclined to purchase a laptop from a competing brand, but HP's free gift offer was very tempting and unfortunately tilted my decision in favour of it. And so I made the purchase and decided to opt for the following gift offer:

Gift Offer Availed: Philips 5.1 Home Theatre (Model No. DSP2200) worth Rs. 10500 (Includes DVD Player with 5.1 output and remote + 5.1 Speaker System)

In order to avail the offer, a customer had to register the purchased product on their Redemptions Web page and dispatch a cheque/DD for Rs. 1499/- towards handling charges along with other necessary documents. As I was unable to do the same due to my busy work schedule, my dealer offered to register the product for me and also dispatch the cheque and other documents. On registering the product before the expiry date, he obtained the following Redemption Code:

Redemption Code: QQVDONDACZ

My dealer also drew a cheque on his own account, and dispatched it to HP Redemptions Cell; the details of the cheque are as follows:

Cheque Date: 13/02/2009

Cheque No.: 132679

Drawn on: Kotak Mahindra Bank, Margao - Goa

Payee Name: Solutions Integrated Marketing Services Pvt Ltd

Cheque Amount: 1,499/-

Please find attached a scanned copy of the Cheque that was dispatched to HP (Filename: Cheque.jpg).

My dealer later informed me that the cheque was cleared by his Bank and the amount deducted from his account.

Also, since I was residing in a remote area which could cause problems for the courier to deliver the gift, my HP dealer offered to provide his shop address as the delivery address for the gift.

Well, it has been more than 6 months since all this transpired, but there has been no sign of the gift.

To make matters worse, when I e-mailed [protected]@solutions-intg.com on the 20th of July 2009 asking about my gift, they replied back with the following text:

"We would like to update that we have received multiple claims with the similar contact details; hence the claims were put under audit as per the criteria set by HP. During the audit process, the claim has been identified as a non end customer claim. Since the offer got ended in March 2009, we are not in a position to hold the DD at our end for longer. Hence the DD will be returned back."

When I refuted their claim, they replied with the following text:

"With reference to your mail, we would like to inform you that we would be requiring an Approval from the concerned HP Personnel for the processing of the below mentioned claim. Hence, we request you to kindly contact the Dealer or the Local HP Representative for the same."

So I contacted my dealer who e-mailed Mr. Sachin Saini, ASM - HP, with the facts of the case. Mr. Sachin emails my dealer with the following reply on the 31st July 2009:

"I will take up the issue to get the same cleared on priority. Already discussed with Abhijit he is carrying stock issue nationally."

And so I thought that my problem was resolved. However, more than a month has gone by since this discourse and still there is no sign of the gift.

Thereafter, I sent 2 more e-mails to [protected]@solutions-intg.com, but they never bothered to reply. I then wrote to Mr. Sachin Saini a couple more times; neither did he bother to respond.

Out of frustration, I sent a complaint to a Contact HP link on their Redemptions Web page, which was favourably responded to by a Ms. Vandana Bhardwaj, HP India Sales Pvt. Ltd, who in turn got in touch with Ms. Neha Sehgal, Program Executive, M/s. Solutions.

Ms. Neha Sehgal responds with the following text:

"We would like to update that we have received multiple claims with the similar contact details; hence the claims were put under audit as per the criteria set by HP. During the audit process, the claim has been identified as non end customer claim. Hence, the claim has been rejected."

Finally, I contacted my dealer again who requested me to get in touch with in.[protected]@hp.com. I wrote to them yesterday; now let's see whether they respond.

The fact of the matter is that it was my dealer who laid a stake to the claim on my behalf as I have a very strict work schedule and was not able to do the same. HP, without verifying the case or even bothering to contact me, have rejected the case stating that there were multiple claims with the same contact details. Does HP have any ground to do so? Aren't they simply looking for an excuse to avoid redeeming the gift in order to make a saving?

I believe HP is playing cheat on their customers by offering such attractive promotional offers in order to sell their products. As a last resort, I am now filing this complaint with your ConsumerComplaints.in so that some strict action can be taken against HP for cheating on its customers.

Hoping that this issue will be resolved soon through your mediation. Kindly publish the facts of this case so that others are made aware of HP's fraudulent promotional offers and are not taken for a ride like the way I was.

Also, please let me know what action I can take against HP for failing to keep their promise. Since I have been cheated, can I claim a full refund of the amount paid towards the laptop besides some compensation?

Kindly let me know whether you need any other details for verifying my case.

Thank you.

Regards,

Gerald Baptista.

We have got a fault on our HP 9040 Network Printer . The warranty period is not yet completed. We tried to contact the nearby HP dealer maha Electronics Tirunelveli , for the past one month. We didn’t get proper response from their side. They hesitate to come to our spot and trying to give remedy over phone calls. For the past two days they are avoiding our calls. We are greatly disappointed due to this issue.

I had taken a new connection from Vodafone ( 1 yr back ) and I am repeatedly getting harrassment calls from Airtel , for some company named APEX credit on my new number . Inspite of repeatedly informing the Airtel customer care executive's time and again for over a year , the calls continue to come to me at my number . While I am writing this complaint, I have received another call from Airtel to assure me that this will not be repeated again .

I want to document this complaint as I am not sure that this will not be repeated and would definately take action against Airtel and file for harassment charges .

Rgds - Samit

i bought my laptop in march' 09 from kolkata and started facing problem of screen fluctuation in the month of august' 09. so i have given it for repaire on 25th august' 09 at kolkta hp service centre situated in vikash building 1 st floor. my token no. is 43138. from last 7-8 days they r telling they dont have the spares. i just cant understand how long it take to get a spare from some different countries. any way i have to join a ship on 9th september 09 from belgium. so i cant help in regards of time. plz do something . dont make me fell that i have done mistake by buying HP product. my contact no . is [protected] and landline is [protected]. i more thing your customer care are not very concerned in picking up the phone. someone picked up and told me to hold and i was holding for 5 minutes without a single reply.

Dear Sir,
I would like to draw your kind attention towards the above mentioned printer that this printer was purchased from authorised dealer of Korba district of Chhattisgarh State on dated 13.04.07 vide bill no. 554.From the begining to16.08.09 this printer was working very well and at the evening it has been seen that the printer is not geting on.I asked my children that whether any one has started this printer. They replied that they never use this printer. I serched the authorised service centre at Ranchi,Jharkhand and went thereon 17.08.09 evening and met the chief official of that service centre.He cheked this printer without opening this printer and said that this printer is deadand card has been burnt and said to leave this printer without addopter because this addopter is working.I requested him to check this printer in my presence but he denied and say that there is no mechanic available here this printer will be checked tomorrow.I came back with adopter and left the printer at service centre.Again after about 45 minutes I suddenly went to that centre and and asked to returned my printer immediatelly but he said that your printer has been opened and found that card is to be replaced and every thing is OK.I asked him that why my printer has been opened in my absence then he hegitated to reply and said that your printer will be returned back tomorrow. As It was heard by some people that your card will be replaced into burnt because this type of happening always happening in this centre.I brought my printer from that service centre and sent it at Korba to for checking it. I was informed from korba that the Card available in this printer is not of this Printer . Card has been changed.I talked with the official of servicing centre of Ranchi and informed regarding this happening.Then he said that it my be possible that the card of another printer will have been fitted into this printer but card of your printer was burnt. There are may burnt card are lying in my seavicing centre and you may choose any card from these which was of your printer.After this type of reply I became fully confirmed that this person has realy replaced my card which was not burnt into burnt and left the proof with the printer.I said him that I will complaint regarding this matter then he said that you may go any where.I wiil see him.
I am sure that the card of this Printer was repalced which was not burnt.I always used this printer with Voltage steplizer and UPS.And withouht any defect in Addopter card may not be burnt as found in this printer which was also of another printer.
Hence you are requested to take suitable action against that person and return my origional card which was installed in my printer, immediately please.

I BOUGHT A COMPAQ PRESARIO NOTEBOOK V 3029 AU , SERIAL (S)2CE63506FP PRODUCT (1P)RD574PA OPTION (30P)ACJ on 30/09/2006. THE notebook had a warranty of 1 year.

I by chance visited the HP website where I found out - HP has identified a hardware issue with certain HP Pavilion dv2000/dv6000 and Compaq Presario V3000/V6000 series notebook PCs, and has also released a new BIOS for these notebook PCs, version F.39 for dv2000/V3000, and version F.3D for dv6000/V6000.

I contacted Hp India on phone (request no [protected]) that I am facing the similar problem as mentioned but they had no answer. Rather I am facing the problem since a long time now and have decided not to use Hp products in future and persuade people not to use Hp goods due to lack of support and no support and responsibility once they have sold the product. if there is a documented hardware issue then Hp should rectify it or replace the instrument/recall. You are letting the consumers use faulty instruments in the market and then just shrug off your shoulders saying that the warranty period is over when the hardware had an inherent defect right from the beginning.

I would like Hp to replace my notebook if they dont wanna loose a loyal customer and keep their motto of customer satisfaction.


warm regards,

Dr. ROHIT JAIN MD
34/434,

PRATAP NAGAR,

SANGANER ,

JAIPUR - 302033
INDIA
Phone [protected]

SENIOR REGISTRAR & LAB ADMINISTRATOR

DEPARTMENT OF PATHOLOGY & TRANSFUSION MEDICINE (NABL ACCREDITED)

SANTOKBA DURLABHJI MEMORIAL HOSPITAL & RESEARCH CENTRE,

BHAWANI SINGH MARG,

JAIPUR 302015

INDIA

Dear sir,

I have not received free HP ALL-IN-ONE PRINTER against scheme for purchasing of HP desktop computer. It is too late.Please look into this matter and send above mentioned items immidiately.I have already sent you a DD for Rs 999 dated on 25/2/2009.
Reference no-82319
Redemption code-6Z05ME4CM6
I am waiting for the reply.

Thanks& Regards
Birendra kumar Rai

I purchased a Compaq laptop STAPLES and they told me that camera was free with the Laptop and I believed them without noticing the * (star mark for condition apply), thought would get with Laptop at the same time but I was wrong. As I beleived the STAPLES people blindly and they were cleaver to hide the fact (or surpprise me) till biling was done that I need to pay extra 1400 bugs to get that camera......again my misery doesn't ends here I have send the DD on 13 March 2009 and still waiting for the CAMERA (Kodak Easy Share C913 Camera ) as per the redemption offer.

Below is the thread of mail which I had with their support people:





[protected][protected][protected][protected]
From: [protected]@solutions-intg.com
To: [protected]@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 7 Jul 2009 12:07:11 +0530


Dear Customer,



With reference to your mail, we would like to inform you that the gift will be dispatched to you on the receipt of the stock which is expected within the next 2-3 weeks.



Inconvenience caused due to delay is truly regretted.



Please feel free to write us for further clarifications.

HP Redemptions

S O L U T I O N S I D I G I T A S

1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

Office: +[protected] | Email: [protected]@digitas.com

www.digitas.in



Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.



Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.



The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.


[protected][protected][protected][protected]

From: sanjeev kumar [mailto:[protected]@hotmail.com]
Sent: Tuesday, July 07, 2009 9:05 AM
To: [protected]@solutions-intg.com
Subject: RE: Delay in receipt of gift//CND8443HLG



Dear Support,

Am I ever going to receive the Camera????...if not then please return the DD which was summited for this...I don't know what the problem with MNC's once they start business in India they don't care about their credibility and they start behaving like another Indian companies, it's simply because we don't have proper norms in our country due to companies start exploiting people...

Keep the great work and world will now about it sooner or later, I will try to make it sooner!!

Regads,

Sanjeev



[protected][protected][protected][protected]

From: [protected]@solutions-intg.com
To: [protected]@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 19 May 2009 14:46:33 +0530

Dear Customer,



We apologize for the delay and inconvenience caused.



We would like to inform you that we will only be able to send the registered gift of Kodak Easy Share C913 Camera on receipt of the fresh stock of the same.



We once again apologize for the delay in redemptions and would like to reassure you that we stand by our commitment of ensuring that the gift reaches you at the earliest.



We thank you for your patience and co-operation.



HP Redemptions

S O L U T I O N S | D I G I T A S

1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

Office: +[protected] | Email: [protected]@digitas.com

www.digitas.in



Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.



Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.



The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.*


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From: sanjeev kumar [mailto:[protected]@hotmail.com]
Sent: Sunday, May 17, 2009 9:04 PM
To: [protected]@solutions-intg.com
Subject: RE: Delay in receipt of gift//CND8443HLG



Hi HP,



Please let me know whether you meant 30 working days or 30 holidays!!!!!................. don't want to believe you guys as you your self know you're pure cheat. Your product sucks as well as your service. Keep-up this good work and I will let the world know. By the way lot's of people have already known ... you can several blogs.... cheers!!



Sanjeev






[protected][protected][protected][protected]

From: [protected]@solutions-intg.com
To: [protected]@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 21 Apr 2009 17:18:39 +0530

Dear Customer,



With reference to our mail sent on 19th April 09, we would like to update you the gift will be dispatched on receipt of the fresh stock of Kodak Easy Share C913 Camera within the next 30 days.



We sincerely apologize for delay caused.



HP Redemptions

S O L U T I O N S | D I G I T A S

1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

Office: +[protected] | Email: [protected]@digitas.com

www.digitas.in



Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.



Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.



The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.*


[protected][protected][protected][protected]

From: Gift Redemption Support System [mailto:[protected]@solutions-intg.com]
Sent: Monday, April 20, 2009 10:47 PM
To: [protected]@solutions-intg.com
Subject: Delay in receipt of gift//CND8443HLG



Name : Sanjeev Kumar
Email Id : [protected]@hotmail.com
Query Type : Delay in receipt of gift
Body Text : This was the worst shopping experience I had.....I don't know why did I chose HP????....It was pure cheating.....At STAPLES thay told me that camera was free with the Laptop and I believed them without noticing the * (star mark for condition apply), thought would get with Laptop at the same time but I was wrong as I beleived the STAPLESpeople blindly and they were cleaver to hide the fact (or surpprise me) till biling was done that I need to pay extra 1400 bugs to get that camera......again my misery doesn't ends here I have send the DD on 13 March 2009 and still waiting for the CAMERA!!!!.............hope they and getting a custom made for me!!!!!!!!!!!!..............anyways I will make sure to never BUY an HP product and also never Visit STAPLES in Bangalore...........same would suggest to all my faily and friends...........Guys Happy cheatin g or Fooling people ...............please don't forget to check several blogs!!!!!!!!!!........SURPRISE!!!!!!!!!!!!!!!




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Sir,
I bought a Hp pavilion notebook on 6 june 2009 during the student offer. as per their instruction, i made a draft of Rs. 3999 and sent it to hp redemption support c/o innovative incentives and events pvt. ltd. scf 13 2nd floor inner market sector 7c chandigarh 110019. to claim the assured gift. but till date i haven't received it, though they said it would take only six weeks.
I also contacted the hp redemption and they gave me a number that does not work at all. please help. my redemption code is 7HJFSKDDVK.