HP India Complaints & Reviews

Sir,
1. I own an HP DV9413CL series laptop Product Number:GA358UA, Serial Number:CNF7245SJB purchased on October 21, 2007. This laptop carries a 2 years base warranty bundled with the purchase- thus the said laptop should enjoy an international hardware warranty support till October 21, 2009. I have the original purchase invoice with me.

2. Unlike my expectations from an HP product, the laptop has had hardware failure 2 times since purchase. BUT true to my expectations from HP, my DV9413CL has been provided excellent service in terms of replacement of parts (motherboard both the times, to be specific) under the HP Warranty.

3. The International warranty for the said laptop as per the HP.com website (http://h10025.www1.hp.com/ewfrf/wc/weResults?tmp_weCountry=in&tmp_weSerial=...⇄ expires on AUGUST 03, 2009; INSTEAD of October 21, 2009, against norms. On contacting HP helpline, it was stated that the warranty on website shows warranty from the date of manufacture, and shall be corrected. However, the warranty status on the said website is still holding the same error due to which my laptop suffers a risk of trouble in case it needs a warranty support.

4. The HP India Support Centre mentions that after August 03, 2009, they will NOT provide me any service support, based on the information available to them through the said website. This is an error on behalf of HP, which needs to be corrected. I have submitted the copy of the purchase invoice to HP as and when demanded by them. I repeatedly requested HP to get this error in the validity of warranty corrected as soon as possible, so that I get full benefit of this purchase. Starting from HP Call Centre support to HP email Support to HP International email support, I have been moving from pillar to post, with innumerable email/fax/telephonic contacts on which I have spent many invaluable hours and money. HP has been passing the ball from one person to another, one office to another, without giving me any relief. It appears that the HP is trying to pass time till Oct 21, 2009 before making me any commitment, so that the entire question of my requesting a warranty support becomes baseless after expiry of 2 years base warranty. Moving from one point to other, my request has been finally dumped with Mr Rajesh of HP INDIA - Warranty Management Tel +[protected], email rajesh.[protected]@hp.com, who has not been responding to my email requests for rectifying the problem.

5. HP India has failed to give a satisfactory solution to the problem, and have failed to support my Warranty error correction requests; although I did not expect such a response from a reputed GLOBAL company like HP.

6. I request you to kindly look into the matter and help me out so that my faith in HP sustains longer and my laptop keeps on getting warranty support without being orphaned. To summarize,
a. HP should get rectified the base warranty discrepancy on their website.
b. HP should get me a satisfactory extended Warranty Support.

Thanking you
Yours sincerely

Dr Sanjay Dvivedi M.S., M.Ch.
Professor & Head, Department of Plastic Surgery
Director, Smile Train Project, Himalayan Institute of Medical Sciences
Jolly Grant, Dehradun 248140 India
Email [protected]@hotmail.com, Tel +91 [protected]

To,
The Manager, HP Redemption Cell
Innovative Incentives and Events Pvt. Ltd
SCO 171-172, 2nd floor, sec-8c
Chandigarh -160018

Sub: Printer not send yet as per your offer.


Sir/Madam,
As per your advertisement in the “AnandaBajar Patrika” during the month of the February 2009, your company had offered UPS and a Printer With Compaq Presario Now or Never Desktop scheme, and I had already send one Demand Draft of Rs.999, dated 09/03/2009 for the same.
Unfortunately on last week of June 2009, you had sent only an UPS. The Printer mentioned in the scheme yet to send.
Therefore I am requesting to your good self, please send the Printer as per your scheme at the earliest.
Hope you will do the needful and oblige.
Thanking you.

Yours faithfully,
Samir Mallick



Date: 08/09/2009
Place: Bamangachhi

I have purchased Desktop HP 6710 In from Initiative data system,Singar Nagar Alambag Lucknow on[protected].They have given me an offer of Plinter and UPS which they delivered to me after 6 month of purchase i.e. on 7-9-09. Initially their service engneer came to my residence and he has assembled my machine and loaded required sotwares and games etc.Since they have not delivered printer at that time ,they have given me oral assurence that they will load and install my printer as soon as I receive it,later on,free of cost.Today they are saying that if you want to get the printer installed,it will be a paid service.
I want my printer installed,onsite, free of cost.


Dr Pallavi Maurya

Dear Sir/Madam,

Greetings!

Thank you for offering to register this service related grievance issue that I have against HP. Let me place the facts of my case before you for your kind examination.

Subject of the Service Grievance issue: No Redemtion of free gift offer on purchase of HP Pavilion Laptop even after 6 months have elapsed

I had purchased a HP product more than six months back, the details of which are listed below:

Product Details:

Product Type: HP Pavilion dv5-1104tu Entertainment Notebook PC

Model: dv5-1104tu

Serial No.: CNF85213PV

Product No.: FZ730PA#ACJ

Product Purchase Date: 13/02/2009

Please find attached a scanned copy of the sticker containing the Bar Coded product serial number which was pasted on the cardboard packaging of my HP Pavilion product (Filename: Product Details.jpg).

Since I am based in Goa, I purchased the above product from a HP authorised dealer in Goa; the dealer's details follow:

HP Authorized Dealer Details:

Dealer Name: Kedar Mapsekar

Shop Name: Login Systems

Shop Address: Shop No. 5, Ground Floor, Apna Bazaar, Laxmi Narayan Bldg., Margao - Goa 403601

Dealer E-mail Address: [protected]@yahoo.com

Dealer Contact Number:[protected]O), [protected] (M).

Product Purchase Details:

Invoice No.: 2318

Invoice Date: 13/02/2009

Please find attached a scanned copy of the Invoice (Filename: Invoice.jpg).

My name and address follow:

Customer Details:

Customer Name: Gerald Baptista

Customer Address: 737, Fradilem, Navelim, Salcete - Goa 403 707

Customer Contact No: [protected]

At that time, there was a free gift offer available on the purchase of HP laptops. A customer could choose between a Philips 5.1 Home theatre or a Kodak 9.2 Mega Pixel Camera. The fact of the matter was that I was initially inclined to purchase a laptop from a competing brand, but HP's free gift offer was very tempting and unfortunately tilted my decision in favour of it. And so I made the purchase and decided to opt for the following gift offer:

Gift Offer Availed: Philips 5.1 Home Theatre (Model No. DSP2200) worth Rs. 10500 (Includes DVD Player with 5.1 output and remote + 5.1 Speaker System)

In order to avail the offer, a customer had to register the purchased product on their Redemptions Web page and dispatch a cheque/DD for Rs. 1499/- towards handling charges along with other necessary documents. As I was unable to do the same due to my busy work schedule, my dealer offered to register the product for me and also dispatch the cheque and other documents. On registering the product before the expiry date, he obtained the following Redemption Code:

Redemption Code: QQVDONDACZ

My dealer also drew a cheque on his own account, and dispatched it to HP Redemptions Cell; the details of the cheque are as follows:

Cheque Date: 13/02/2009

Cheque No.: 132679

Drawn on: Kotak Mahindra Bank, Margao - Goa

Payee Name: Solutions Integrated Marketing Services Pvt Ltd

Cheque Amount: 1,499/-

Please find attached a scanned copy of the Cheque that was dispatched to HP (Filename: Cheque.jpg).

My dealer later informed me that the cheque was cleared by his Bank and the amount deducted from his account.

Also, since I was residing in a remote area which could cause problems for the courier to deliver the gift, my HP dealer offered to provide his shop address as the delivery address for the gift.

Well, it has been more than 6 months since all this transpired, but there has been no sign of the gift.

To make matters worse, when I e-mailed [protected]@solutions-intg.com on the 20th of July 2009 asking about my gift, they replied back with the following text:

"We would like to update that we have received multiple claims with the similar contact details; hence the claims were put under audit as per the criteria set by HP. During the audit process, the claim has been identified as a non end customer claim. Since the offer got ended in March 2009, we are not in a position to hold the DD at our end for longer. Hence the DD will be returned back."

When I refuted their claim, they replied with the following text:

"With reference to your mail, we would like to inform you that we would be requiring an Approval from the concerned HP Personnel for the processing of the below mentioned claim. Hence, we request you to kindly contact the Dealer or the Local HP Representative for the same."

So I contacted my dealer who e-mailed Mr. Sachin Saini, ASM - HP, with the facts of the case. Mr. Sachin emails my dealer with the following reply on the 31st July 2009:

"I will take up the issue to get the same cleared on priority. Already discussed with Abhijit he is carrying stock issue nationally."

And so I thought that my problem was resolved. However, more than a month has gone by since this discourse and still there is no sign of the gift.

Thereafter, I sent 2 more e-mails to [protected]@solutions-intg.com, but they never bothered to reply. I then wrote to Mr. Sachin Saini a couple more times; neither did he bother to respond.

Out of frustration, I sent a complaint to a Contact HP link on their Redemptions Web page, which was favourably responded to by a Ms. Vandana Bhardwaj, HP India Sales Pvt. Ltd, who in turn got in touch with Ms. Neha Sehgal, Program Executive, M/s. Solutions.

Ms. Neha Sehgal responds with the following text:

"We would like to update that we have received multiple claims with the similar contact details; hence the claims were put under audit as per the criteria set by HP. During the audit process, the claim has been identified as non end customer claim. Hence, the claim has been rejected."

Finally, I contacted my dealer again who requested me to get in touch with in.[protected]@hp.com. I wrote to them yesterday; now let's see whether they respond.

The fact of the matter is that it was my dealer who laid a stake to the claim on my behalf as I have a very strict work schedule and was not able to do the same. HP, without verifying the case or even bothering to contact me, have rejected the case stating that there were multiple claims with the same contact details. Does HP have any ground to do so? Aren't they simply looking for an excuse to avoid redeeming the gift in order to make a saving?

I believe HP is playing cheat on their customers by offering such attractive promotional offers in order to sell their products. As a last resort, I am now filing this complaint with your ConsumerComplaints.in so that some strict action can be taken against HP for cheating on its customers.

Hoping that this issue will be resolved soon through your mediation. Kindly publish the facts of this case so that others are made aware of HP's fraudulent promotional offers and are not taken for a ride like the way I was.

Also, please let me know what action I can take against HP for failing to keep their promise. Since I have been cheated, can I claim a full refund of the amount paid towards the laptop besides some compensation?

Kindly let me know whether you need any other details for verifying my case.

Thank you.

Regards,

Gerald Baptista.

We have got a fault on our HP 9040 Network Printer . The warranty period is not yet completed. We tried to contact the nearby HP dealer maha Electronics Tirunelveli , for the past one month. We didn’t get proper response from their side. They hesitate to come to our spot and trying to give remedy over phone calls. For the past two days they are avoiding our calls. We are greatly disappointed due to this issue.

I had taken a new connection from Vodafone ( 1 yr back ) and I am repeatedly getting harrassment calls from Airtel , for some company named APEX credit on my new number . Inspite of repeatedly informing the Airtel customer care executive's time and again for over a year , the calls continue to come to me at my number . While I am writing this complaint, I have received another call from Airtel to assure me that this will not be repeated again .

I want to document this complaint as I am not sure that this will not be repeated and would definately take action against Airtel and file for harassment charges .

Rgds - Samit

i bought my laptop in march' 09 from kolkata and started facing problem of screen fluctuation in the month of august' 09. so i have given it for repaire on 25th august' 09 at kolkta hp service centre situated in vikash building 1 st floor. my token no. is 43138. from last 7-8 days they r telling they dont have the spares. i just cant understand how long it take to get a spare from some different countries. any way i have to join a ship on 9th september 09 from belgium. so i cant help in regards of time. plz do something . dont make me fell that i have done mistake by buying HP product. my contact no . is [protected] and landline is [protected]. i more thing your customer care are not very concerned in picking up the phone. someone picked up and told me to hold and i was holding for 5 minutes without a single reply.

Dear Sir,
I would like to draw your kind attention towards the above mentioned printer that this printer was purchased from authorised dealer of Korba district of Chhattisgarh State on dated 13.04.07 vide bill no. 554.From the begining to16.08.09 this printer was working very well and at the evening it has been seen that the printer is not geting on.I asked my children that whether any one has started this printer. They replied that they never use this printer. I serched the authorised service centre at Ranchi,Jharkhand and went thereon 17.08.09 evening and met the chief official of that service centre.He cheked this printer without opening this printer and said that this printer is deadand card has been burnt and said to leave this printer without addopter because this addopter is working.I requested him to check this printer in my presence but he denied and say that there is no mechanic available here this printer will be checked tomorrow.I came back with adopter and left the printer at service centre.Again after about 45 minutes I suddenly went to that centre and and asked to returned my printer immediatelly but he said that your printer has been opened and found that card is to be replaced and every thing is OK.I asked him that why my printer has been opened in my absence then he hegitated to reply and said that your printer will be returned back tomorrow. As It was heard by some people that your card will be replaced into burnt because this type of happening always happening in this centre.I brought my printer from that service centre and sent it at Korba to for checking it. I was informed from korba that the Card available in this printer is not of this Printer . Card has been changed.I talked with the official of servicing centre of Ranchi and informed regarding this happening.Then he said that it my be possible that the card of another printer will have been fitted into this printer but card of your printer was burnt. There are may burnt card are lying in my seavicing centre and you may choose any card from these which was of your printer.After this type of reply I became fully confirmed that this person has realy replaced my card which was not burnt into burnt and left the proof with the printer.I said him that I will complaint regarding this matter then he said that you may go any where.I wiil see him.
I am sure that the card of this Printer was repalced which was not burnt.I always used this printer with Voltage steplizer and UPS.And withouht any defect in Addopter card may not be burnt as found in this printer which was also of another printer.
Hence you are requested to take suitable action against that person and return my origional card which was installed in my printer, immediately please.

I BOUGHT A COMPAQ PRESARIO NOTEBOOK V 3029 AU , SERIAL (S)2CE63506FP PRODUCT (1P)RD574PA OPTION (30P)ACJ on 30/09/2006. THE notebook had a warranty of 1 year.

I by chance visited the HP website where I found out - HP has identified a hardware issue with certain HP Pavilion dv2000/dv6000 and Compaq Presario V3000/V6000 series notebook PCs, and has also released a new BIOS for these notebook PCs, version F.39 for dv2000/V3000, and version F.3D for dv6000/V6000.

I contacted Hp India on phone (request no [protected]) that I am facing the similar problem as mentioned but they had no answer. Rather I am facing the problem since a long time now and have decided not to use Hp products in future and persuade people not to use Hp goods due to lack of support and no support and responsibility once they have sold the product. if there is a documented hardware issue then Hp should rectify it or replace the instrument/recall. You are letting the consumers use faulty instruments in the market and then just shrug off your shoulders saying that the warranty period is over when the hardware had an inherent defect right from the beginning.

I would like Hp to replace my notebook if they dont wanna loose a loyal customer and keep their motto of customer satisfaction.


warm regards,

Dr. ROHIT JAIN MD
34/434,

PRATAP NAGAR,

SANGANER ,

JAIPUR - 302033
INDIA
Phone [protected]

SENIOR REGISTRAR & LAB ADMINISTRATOR

DEPARTMENT OF PATHOLOGY & TRANSFUSION MEDICINE (NABL ACCREDITED)

SANTOKBA DURLABHJI MEMORIAL HOSPITAL & RESEARCH CENTRE,

BHAWANI SINGH MARG,

JAIPUR 302015

INDIA

Dear sir,

I have not received free HP ALL-IN-ONE PRINTER against scheme for purchasing of HP desktop computer. It is too late.Please look into this matter and send above mentioned items immidiately.I have already sent you a DD for Rs 999 dated on 25/2/2009.
Reference no-82319
Redemption code-6Z05ME4CM6
I am waiting for the reply.

Thanks& Regards
Birendra kumar Rai

I purchased a Compaq laptop STAPLES and they told me that camera was free with the Laptop and I believed them without noticing the * (star mark for condition apply), thought would get with Laptop at the same time but I was wrong. As I beleived the STAPLES people blindly and they were cleaver to hide the fact (or surpprise me) till biling was done that I need to pay extra 1400 bugs to get that camera......again my misery doesn't ends here I have send the DD on 13 March 2009 and still waiting for the CAMERA (Kodak Easy Share C913 Camera ) as per the redemption offer.

Below is the thread of mail which I had with their support people:





[protected][protected][protected][protected]
From: [protected]@solutions-intg.com
To: [protected]@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 7 Jul 2009 12:07:11 +0530


Dear Customer,



With reference to your mail, we would like to inform you that the gift will be dispatched to you on the receipt of the stock which is expected within the next 2-3 weeks.



Inconvenience caused due to delay is truly regretted.



Please feel free to write us for further clarifications.

HP Redemptions

S O L U T I O N S I D I G I T A S

1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

Office: +[protected] | Email: [protected]@digitas.com

www.digitas.in



Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.



Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.



The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.


[protected][protected][protected][protected]

From: sanjeev kumar [mailto:[protected]@hotmail.com]
Sent: Tuesday, July 07, 2009 9:05 AM
To: [protected]@solutions-intg.com
Subject: RE: Delay in receipt of gift//CND8443HLG



Dear Support,

Am I ever going to receive the Camera????...if not then please return the DD which was summited for this...I don't know what the problem with MNC's once they start business in India they don't care about their credibility and they start behaving like another Indian companies, it's simply because we don't have proper norms in our country due to companies start exploiting people...

Keep the great work and world will now about it sooner or later, I will try to make it sooner!!

Regads,

Sanjeev



[protected][protected][protected][protected]

From: [protected]@solutions-intg.com
To: [protected]@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 19 May 2009 14:46:33 +0530

Dear Customer,



We apologize for the delay and inconvenience caused.



We would like to inform you that we will only be able to send the registered gift of Kodak Easy Share C913 Camera on receipt of the fresh stock of the same.



We once again apologize for the delay in redemptions and would like to reassure you that we stand by our commitment of ensuring that the gift reaches you at the earliest.



We thank you for your patience and co-operation.



HP Redemptions

S O L U T I O N S | D I G I T A S

1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

Office: +[protected] | Email: [protected]@digitas.com

www.digitas.in



Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.



Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.



The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.*


[protected][protected][protected][protected]

From: sanjeev kumar [mailto:[protected]@hotmail.com]
Sent: Sunday, May 17, 2009 9:04 PM
To: [protected]@solutions-intg.com
Subject: RE: Delay in receipt of gift//CND8443HLG



Hi HP,



Please let me know whether you meant 30 working days or 30 holidays!!!!!................. don't want to believe you guys as you your self know you're pure cheat. Your product sucks as well as your service. Keep-up this good work and I will let the world know. By the way lot's of people have already known ... you can several blogs.... cheers!!



Sanjeev






[protected][protected][protected][protected]

From: [protected]@solutions-intg.com
To: [protected]@hotmail.com
Subject: RE: Delay in receipt of gift//CND8443HLG
Date: Tue, 21 Apr 2009 17:18:39 +0530

Dear Customer,



With reference to our mail sent on 19th April 09, we would like to update you the gift will be dispatched on receipt of the fresh stock of Kodak Easy Share C913 Camera within the next 30 days.



We sincerely apologize for delay caused.



HP Redemptions

S O L U T I O N S | D I G I T A S

1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

Office: +[protected] | Email: [protected]@digitas.com

www.digitas.in



Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.



Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.



The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.*


[protected][protected][protected][protected]

From: Gift Redemption Support System [mailto:[protected]@solutions-intg.com]
Sent: Monday, April 20, 2009 10:47 PM
To: [protected]@solutions-intg.com
Subject: Delay in receipt of gift//CND8443HLG



Name : Sanjeev Kumar
Email Id : [protected]@hotmail.com
Query Type : Delay in receipt of gift
Body Text : This was the worst shopping experience I had.....I don't know why did I chose HP????....It was pure cheating.....At STAPLES thay told me that camera was free with the Laptop and I believed them without noticing the * (star mark for condition apply), thought would get with Laptop at the same time but I was wrong as I beleived the STAPLESpeople blindly and they were cleaver to hide the fact (or surpprise me) till biling was done that I need to pay extra 1400 bugs to get that camera......again my misery doesn't ends here I have send the DD on 13 March 2009 and still waiting for the CAMERA!!!!.............hope they and getting a custom made for me!!!!!!!!!!!!..............anyways I will make sure to never BUY an HP product and also never Visit STAPLES in Bangalore...........same would suggest to all my faily and friends...........Guys Happy cheatin g or Fooling people ...............please don't forget to check several blogs!!!!!!!!!!........SURPRISE!!!!!!!!!!!!!!!




[protected][protected][protected][protected]

MSN Battles We pitch one stalwart against the other and give you the power. Who will you vote for? Share photos while you chat with Windows Live Messenger.




[protected][protected][protected][protected]

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Sir,
I bought a Hp pavilion notebook on 6 june 2009 during the student offer. as per their instruction, i made a draft of Rs. 3999 and sent it to hp redemption support c/o innovative incentives and events pvt. ltd. scf 13 2nd floor inner market sector 7c chandigarh 110019. to claim the assured gift. but till date i haven't received it, though they said it would take only six weeks.
I also contacted the hp redemption and they gave me a number that does not work at all. please help. my redemption code is 7HJFSKDDVK.

My Laptop is under warranty. It got crashed after 5 month o[censored]se, and recovery disc didn.t work as they have provided a faulty Recovery Manager ( its proved, as a patch was released on its website), but it only allows the recovery disc to be created only once.

Some fault occurred in my boot loader, and then i cant boot from Recovery partion . Recovery Disc also didnt work, I immediately contacted HP customer care, they told its not in the stock, it will be within 2 weeks and asked me to contact after two weeks . Whenever I contact them they always tell me to contact after 2 weeks from past 2 1/2 months. Soon my warranty will be over within 4 months and then they will deny to provide service. So Pls take Severe action against them for following

1. Providing Faulty Software for Recovery
2. Not Providing Recovery Disc as is should be shipped, as other companies ie DELL and all provide them
3. For not providing adequete facility.
4. I am not able to use the softwares and OS for which i paid them.

Please take strignent measures against HP fo violating consumer rights.

I bought a HP PAVILLION DV5-1107 AX Laptop through Jumbo Electronics Corporation Pvt. Ltd., Ambience Island, Gurgaon on 25th February 2009. The invoice no. is 11832.

As many o[censored]s are aware that HP Sales India Pvt. Ltd. was running a lucrative offer during first quarter of '09. The offer was redemption of a free gift out of these two:
1. Kodak Digital Camera 8 Mega Pixel.
2. Phillips Home Theater System...

Dear HP Team,

Namaste!

I regret to inform you that your product HP PRESARIO LT V3155 AV having a serial number 2CE70431NC needs the replacement of its hardware parts

in the interval of every 8 months ever since its purchase.

Following parts has been replaced so far since its purchase:-

1. Battery
2. Adapter
3. Twice the Mother Board for no display ( which is quite a usual problem of this model as per your service centre team for this model )
4. And now Its the Hard Disk.( all my study material data lost)

I ask HP do you think that a student who has spent Rs. 36, 500 has got any reason to be satisfied with such type of product?

I have asked the same question from Mr. Debasis Maity ( senior manager of eastern india region) who replied me that he is on leave and have forwarded me the email of Mrs. Arunima ghosh. Mrs. Arunima Ghosh has not repied my email till date.

I have also called at new delhi no. [protected] who have told me that an ESCALATION DEPT. will be soon approaching me which till date has not approached yet.


Has HP gone ORPHAN?

i have a HP Designjet 4000PS plotter which is lying non functional for want of the carriage belt on which the cartridge moves. On contacting the HP vendors at Jorhat, Kolkata and at Guwahati i am told that the part is not available locally and has to be imported from outside...Though i have offered them to pay instantly, in cash, yet they seem to have no responsibility to attend to the call.there has been no response from the HP and the non functioning of the plotter has put me in embarrasing situations many a times. It is requested that some action may please be taken.

when i recently started my laptop it didnt process and showed an error "BOOTMGR missing" follewed by restart command by pressing "Alt+Ctrl+Del" i restarted it again and the error occured then i conducted various tests and they were sucessfull but still it didnt start. Then i tried to change my "OS" it showed error in hard disk i was adviced to take to hp care centre . Then i again inserted an OS 2005 cd it told to boot the system by pressin Q i did it and the system started working but i still mdont know what is the problem pls advice me for this error in my notebook. Now its working and the battrey back up decreased. I clearly want to know what went wrong.

Dear Sir/ Madam


Hewlett-Packard (HP) was contacted to unravel the well-contemplated cheating & fraudulence of it’s Authorized Service Centre in Kolkata, India, after it unscrupulously copied my Hard Disk data from my laptop, HP Pavilion tx1016au under official HP Care Pack Warranty extending till the year 2010. But, despite numerous correspondences, it has obstinately decided to stay mute & remained totally ignorant to its vices; so, therefore, would you please take the appropriate action.

The contact details of the accused Authorized Service Centre in Kolkata, India appears below:-

DIGITAL CARE PRIVATE LIMITED
HP Service Centre
88A Sarat Bose Road
Kolkata - 700026
Telephone:[protected]/ 22/ 23
Fax:[protected]
Email:- hp.[protected]@e-digitalcare.com
Website:- www.e-digitalcare.com

The entire series of events are described below and further, I had it confirmed from HP’s own technical services department over their telephone service that once the motherboard problem was detected on the laptop, the Hard Disk could well be detached and need only be reattached again for checking purposes to confirm the problem duly corrected, before returning for delivery.

In view of the fact that they have violated the prescribed norms of not misusing data (without which I wouldn’t even have left my laptop there) and betrayed the professional regulations under which such assets are left to them for restitution purposes, and the fact that they have stolen my valuable data & further lied about it, I am levying upon them damages of Rs150 crores (Rupees one hundred and fifty crores).

Would you please do the needful towards it. For your convenience, I am forwarding with this very email the entire set of one-way email correspondence I had with them.

Thanking you and looking forward for the earliest redressal.

Pranit Banerji

i bought a notebook from them. they told me it is under 1year warrenty. it is giving my repeated problems. even now it is more than 15 days since it is with dem. these people are cheaters. they outsourced it to someone rtoutsourcing who just plays with it. even the customer care [protected] is ridiculous. they disconnect the call when i complain. i never receive the promised callbacks. even there are people who deny to escalate my matter to higher authorities. today whole day i dialled the bangluru complained number given in the receipt by service centre but no one picked up. even the managers (jitender and rajender raina) did not escalate the matter further. they say there is no nodal office or any regulatory body. as if they are autonomous. i hope people will join me in the campaign against them. my complint id from service centre is 7074_[protected]

I bought HP Deskjet F4288 All-in-0ne printer Sno CB[protected] on 5-3-2009 for Rs. 3850. The two 818 ink cartridges black and tricolour given with the printer produced about 30 pages before it emptied out as against HP's claim that 168 pages would be give. Complained, chatted with rep and he could not identify any fault.
Therefore on his say I ordered new set of cartridges for Rs 1800/- . The black ink emptied out after 10 pages
as I use only black print. Hence I sent a complaint to HP. After hearing my complaint I was asked what I wanted to do. The least they could do was to show that 168 pages can be printed as claimed. The company
is indulging in malpractice by selling their printer cheap and hiking up ink renewing costs. This is the second time for Epson did the same and replaced it with HP on the common view that it is company that follows fair practices. I have bought a third black ink cartridge today for 815/- and am afraid it would run out after printing 10 normal pages of text.

These companies must be made accountable.