HP India Complaints & Reviews

purches date -122009
item code -28999
description -HP NB DV5 1104TU
BRAND -HP
PRODUCT SR.NO.-CNF8431N3W

dfuu

HP laptop cnf8431n3w — not receive free gift

free gift not resive

dear sir/madam,
I purchased a HP-Pavilion DV-4 1400 note book from Bhopal, (Home comforts). That time there was a gift of 22" LCD TV of vediocon for the demand draft of Rs. 9000. But after the completion of more than 2.5 moths i did not get the gift nor any information about it.
I got only a message on 8th march that my gift will be dispatched on 12th of march, and after that time once i called redemption cell Delhi to confirm than a customer care executive told me that the gift will be sent through BLUE DART courier service. due to nonavailability of courier service at my place i send you my new address of Bhopal, but now when i am calling to your office i am unable to talk with any guy.
I want to know the docket no of my courier to receive and know the status my gift. Please do reply soon for my request.
thanking you,
REDEMPTION CODE: HRGA2JPN8N

disargee

hello..u can buy a new laptop or try some exchange programmes

Agree to what HP says!!!

Banerjee, I suggest you purchase a new original HP ink cartridge rather than using refillable ones. A recent independent study commissioned by HP revealed Original HP Inks give 2.4 times more prints than refills, as refillable cartridges tested were either Dead On Arrival or failed prematurely. Check out this site. http://alturl.com/5yed

Mr Thomas Lee
Interactive Strategy Manager
APJ IPG Marketing
Hewlett-Packard Asia Pacific Pte Ltd

Dear Sir, I purchased a hp pavilion desktop (Model A6740IN) from your Asansol dealer, M/S UNITEL, Burnpur Road, Asansol, on 31.3.09. Free gifts of a UPS & Printer were assured by the dealer under the Now- or- Never Scheme announced by hp. Unfortunately the Printer has still not been received by me, though the UPS was received about two months ago. Several communications have been made by M/S UNITEL, Burnpur, on my behalf when it was informed that the Printer would be delivered by Sept.'09 end. You are requested to check-up the position and expedite immediate delivery. My purchase details are :
1) Model : HP Pavilion Desktop (A6740IN)
2) Purchase Date : 31.3.09
3) Redemption Code : 86 UHLBWFPI
4) Bank DD No : 579966 Dt. 08.4.09 of Corporation Bank, GT Rd., Asansol for Rs.999/-
5) Speed Post on : 08.4.09
SANJOY KR. MUKHERJEE, (mob :[protected] /[protected]
CMPDI, RI-I, West End G.T. Road, (Oppo - LIC Bldg.)
ASANSOL - 713 304 (Burdwan, West Bengal)

Dear Sir, I purchased a hp pavilion desktop (Model A6740IN) from your Asansol dealer, M/S UNITEL, Burnpur Road, Asansol, on 31.3.09. Free gifts of a UPS & Printer were assured by the dealer under the Now- or- Never Scheme announced by hp. Unfortunately the Printer has still not been received by me, though the UPS was received about two months ago. Several communications have been made by M/S UNITEL, Burnpur, on my behalf when it was informed that the Printer would be delivered by Sept.'09 end. You are requested to check-up the position and expedite immediate delivery. My purchase details are :
1) Model : HP Pavilion Desktop (A6740IN)
2) Purchase Date : 31.3.09
3) Redemption Code : 86 UHLBWFPI
4) Bank DD No : 579966 Dt. 08.4.09 of Corporation Bank, GT Rd., Asansol for Rs.999/-
5) Speed Post on : 08.4.09
SANJOY KR. MUKHERJEE, (mob :[protected] /[protected]
CMPDI, RI-I, West End G.T. Road, (Oppo - LIC Bldg.)
ASANSOL - 713 304 (Burdwan, West Bengal)

Hewlett-Packard — Open Frauds in Ink Cartridges by Hewlett-Packard

I purchased a brand new sealed Hewlett-Packard printer, Deskjet F 4288 All in One and found that the ink cartridge stopped printing. When complained to the shop keeper Global Computers, Gobind Nagar, Ambala Cantt, the owner flatly told me that the ink cartridges, both colored and black & white are only demo cartridges, and would not print more than 10-12 copies. New Cartridges, he claimed will cost 850/- and 750/- amounting to Rs 1600 for a printer which costs Rs 3600/-. When asked why this fact that actualy the printer costs Rs 3600 plus 1600 = Rs 5, 200 was not told, he flatly told they flatly donot tell this fact because then the customers donot buy.

Must a company like Hewlett-Packard be allowed to outright cheat and play frauds with thousands of customers buying these printers every day throughout India ? I want to return the Printer, the shop keeper flatly refused not to take back a broken sealed and worked computer at whatever the rate.

I had to shell our Rs 1600 to buy the two cartridges, and for this outright cheating and mental torture and harassment in withheld business documents, and running around, I want the Hewlett-Packard be penalised and must not be allowed to sell these printers with demo cartridges, and a penality of 10 times the fraud played, of Rs 5, 000 = equal to Rs 52, 000 be awarded to me. Let the company talk to me, else I shall be filing a court case for cheating, fraud on largest scale played daringly and openly with the public.

Nowonwards, Hewlett-Packard must sell these printers with regular cartridges, at whatever price they wish to fix, and not mislead and play frauds with the public at large.

SurajParkash. .

.

I have similar experience.The ink in my case has printed 20 copies only.I feel HP need to look in the complaint lest they are challenged in the consumer court.I switched to HP DeskjetF4288 while I had planned to purchase other make on the recommendation of the Retail shop AND hp reputation.I hope HP is reading the complaint and will take action to replace the Printer with some other proven product.I am waiting to hear from HP.

I have purchased HP F 4288. Printer is rejecting re- filled cartridges & new one costs heaven. 818 B costs Rs399/- & prints only 40- 50 pages.
HP is cheat company.

HP sells High end computers to Children and their out source company SIMTECH Computronics Pvt Ltd makes a fortune on repairs.
Beware of HP please parents who are not tech savy as you will pay 100% more than the cost of purchase in repairs.
In my child’s case the charge was Rs 19518/- for replacing a damaged display screen.
When I enquiring about the cost on the market I was told that it was Rs 8000/-
I wish to bring to this scam to the attention of all parents to ensure that they purchase low cost computers(prefabaly not HP-disregard their Ad displaying hardy laptops as it is a gimmick to lure you) and ensure that the warranty covers accidental damage.
Incidently on enquiring if HP gives you accidental warranty, I was told by Hewlett Packards Outsourcing agents SIMTECH Computronics Pvt Ltd that the cost would be rs 10, 000/ per annum.
In my case HP deliberately through their out source company SIMTECH Computronics Pvt Ltd took almost a month to diagnose and repair my sons laptop and the repair cost could have very easily purchased an excellent Toshiba, Lenovo or Acer computer.
I am attaching the invoice as proof to all parents. And strongly suggest that you get expert opinion before you touch an HP product
Simtech Computronics Pvt. Ltd.

Gala No. 3, 4, 5, A-Wing
Sagar Tech Plaza Quotation/Proforma Invoice
A.K.Road, Sakinaka Junction
Andheri (E), Mumbai - 400072 Quote No.: [protected]
[protected]
Email ID: [protected]@simtechcomp.com
MICHAEL MENEZES
PERSONAL
11, SEA PALACE, JUHU TARA ROAD, NEXT TO SEA
PRINCESS HOTEL
: 400049
Phone No.: [protected]
E Mail : [protected]@hotmail.com
Date
Call No.
Payment Terms
Model
Description
Serial No.
23-06-09
[protected]
100% Advance by Cash/DD
HP Compaq 6510b Base Model Notebook
PC
SGH7390D6B
Qty. Description Unit Price Total in Rs.
Labour Charges: 0 0
Parts to be Replaced:
Diplay Panel (Non Exchange[protected]
Adaptor (Non Exchange[protected]
Less : Discount on Part @ 20% 4365.60
Terms and Conditions:
1. Quotation is valid for 21days from the Quoted Date.
2. Your equipment will carry warranty for a period of 90 days for the repair carried out and
the parts replaced from the date of invoice.
3. If Parts used are exchange parts, defectives to be returned to HP.
4. Payment is 100% in advance by Cash/DD unless stipulated otherwise. The DD
should be in favour of Simtech Computronics Pvt. Ltd.
5. Authorisation by way of P.O. is required if quoted value is Rs.10, 000/- & above.
6. If the quoted parts are not in stock, it will take 2-3 weeks to get those parts from the Service Charges Sub Total 0
date of receipt of your written approval. Service Tax 10.30% 0
7. Please contact Service Centre for any query regarding this Quote Parts Sub Total 17462.40
8. Further quote may be issued during repair, if found any other parts are also required. Vat @ 4% 698.50
Tin# [protected]V Cst# [protected]C Service Tax# AAICS8186QST001
Total in Rs. 18160. 90
Accepted this quotation for Simtech Computronics Pvt. Ltd.
Authorised Representative's Name, Designation & Signature Authorised Signatory
Company Seal & Date
Regd. Office: 207, IInd Floor, Bajaj House, Nehru Place, New Delhi 110019

Iam Sreenivas i want to change the below no Prepaid to post paid corparate plan (same no)
[protected] this no prepaid plan, I want to change the plan to H17 CUG 199 corporate plan and, pls change the plan as per according.

your's faithfully
Sreenivas

[protected]@airtelindia.com Complaints - to change the plan
View all [protected]@airtelindia.com complaints
[protected]@airtelindia.com


to change the plan
Hai...

I am Raghavendra i want to change the below no's

[protected] this no, i want to change the plan to H17 CUG 199 rs corporate plan and,
for this no i want to change corporate plan to postpaid plan, pls change the plan as per according.

your's faithfully
Raghavendra
Read comments

HP Compaq — HP Compaq

I wanted to say that HP Compaq is a a great laptop computer i have been using it for years now but it does sometimes shows some difficulties. the computer started being slow after seven months and the batterie life is really short it says two hours but i think it last probably about forty five minutes. the webcam is great very convinient and clear the mic is working perfectly. the keyboard is absolutely convienient for typing. it has multiple features software like microsoft word that is really pleasant i use it most of the time for my resume cover letter and all others typing purposes; the excel software work perfectly i use it for my inventory, creating spreadsheet, putting graph, charts and others things like balancing my numbers. excel does for me all the calculating stuff i need to do in my computer, or caculates my budget for me. there is also powerpoint which is fantastic for presentation or speeches. and it is acer inspire not intel. I would like to buy HP Compaq Laptop if ?

HP All in one Printer F 4288 +UPS — Not delivered

Dear Sir/Madam,

I, Sri Krishna Dubey informing you that an All- in- one Printer F 4288 and UPS not reached at my residential address till now though you have send a massage in my mobile ([protected]) that my printer & UPS have been despatched vide overnite express with docket number[protected] on 20.04.2009 . I am eagerly waiting for receiving the things. Kindly take an expedite action in this matter and let me know the latest status of the matter.
Thanking you,
Yours faithfully,
KRISHNA DUBEY
311, DURLAVA ROAD
P.O.-LAKURDI
NEAR BY-PASS ROAD (NH-2)
BURDWAN-713102, WEST BENGAL (INDIA)

Marketing Manager
HP Compaq Desktop Computer

Dear Sir,
I have purchased Compaq Presario Desktop Computer Model SG3630IL
S.No. INA904038Z under the scheme NOW OR NEVER DESKTOP Offer
from M/s Silicon Solutions, Sai Baba Chowk, Metro Road, Rohini, Delhi
on 21FEB2009. As per the scheme I have sent all the relevant documents
and DD of Rs.999/-to your Chandigarh Office under Redemption Code
No. 0X5MB7CELC on 26FEB2009. Accordingly, I was allotted Redemption
No.DNH-639208 under File No.80627.
On 19APR2009 I received e-mail from Innovative Support that they were
Unable to trace the record & accordingly I sent all details thru e-mail on
21.4.2009. I have received acknowledgement stating that my gift would
be sent on 5.5.2009. I waited till 10May2009 & sent a e-mail & then they
wanted all the details which I again sent.
As of date I have not received any intimation as to when I would receive
the gift.
In view of the above, I request you to kindly use your good offices & arrange
to send the gift at the earliest
Regards

Vijay Gupta
G-4/34, Sector 15
Rohini, Delhi-110089

Compaq Presario Sg3630IL — Non delivery of HP All IN One Printer(F4288)+UPS

With reference to my claim with your file reference number 80428 under Redemption code:TKQU4MXFU1 I have not received my claim so far.

Please lookm into it and update.

Thanks.

COMPAQ PRESARIO 3670 IL — Non receipt of HP All in One Printer (F4288) + UPS

Scheme Coordinator,
Innovative Incentives & Events Pvt. Ltd.

Dear Sir,

I had purchased a COMPAQ PRESARIO 3670 IL Model (Sr. No. INA907024P) from M/s. Checkmate
Computers Pvt. Ltd., Mumbai-400 092 on 27th February, 2009.

Though it is more than 4 months, I have still not received the All in One Printer (F4288) + UPS till now.

I had received an SMS stating File No. 96601 and the processing charges of Rs. 999/- which I had paid has been debited to my account long back.

I would therefore request you to expedite necessary action in forwarding the Printer (F4288) + UPS without any further loss of time.

Awaiting your immediate positive response.

Thanking you,

Yours faithfully,
IYER SAMBASIVAN . N.
(M) [protected]
(L[protected] or[protected]

Compaq Presario Sg3630IL — non receipt of complementry items

i have purchased compaq presario sg3630il desktop in feb09 under now or never scheme. the scheme had a ups & a laser printer free with the desktop with a condtion that gift items will be deliverd 3-4 weeks after the purchase. but till todate i have not received those items & the last response from the firm i got was on 21 april 09 saying my status under processing.

COMPAQ / SG3630IL — To find gift hp all in one printer

dear sir my file no is 89000.i sent a draft of rs 999/-for free gift hp all in one+hp 600va ups, but yesterday 18.07.2009 I recived only hp ups through overnite courier. so sir, what r the status of my other gift hp all in one printer. sir, plese inform me at the earliast at my mobile no.[protected] or
[protected]
Thanks
Kuldeep Singh
Ambikapur, chhattisgarh

HP all in one printer — NON RECEIPT OF HP ALL IN ONE PRINTER

To,
Hp redemption centre, Chandigarh
Dear Sir, I had purchased a desktop computer and my file number is 76987 for redemption o[censored]PS and printer. I received an UPS as sent by you in july'09. Thenafter I received s SMS that vide ducket number[protected] my printer has been despatched vide ELBEE courier. After 17 days I have track the status of my consignment on internet then I was surprised to saw it that printer was delivered. Thenafter 4 days of it a person from courier company came to me for delivery of above printer. I found that printer was damaged then I call to HP redemption centre, chandigarh on phone number [protected] but could not contacted thenafter I call to ELBEE customer care mumbai on phone number [protected] in presence of that person they said to me to return the printer and fress printer will be delivered.
Sir, I would also like to draw your notice tat after 2 days of above circumstance I received call from ELBEE courier from Bhopal office from phone number [protected] to received the above damaged printer and they also told to me to pay a lump sum of Rs. 300/- to courier man. Sir, It is fault of courier company to mishandle the item and why I will pay any 300/- to courier company to receive above damaged printer.
Sir, there is a goodwill and reputation of HP company and Elbee courier company bleming all the fault and responsibility on HP, they also told that HP has despatched damaged printer, sir it is prove of fraudness of Elbee that without delivery of above printer the status was displated on internet that printer was delivered.
Therefore you are requested to to kindly arrange to send my above gift printer in OK condition and courier except than Elbee.
Hoping your early action in this regard.
KRISHNA BIHARI TIWARI
[protected]

I agree that dude... It took 7 months for them to deliver the printer and 3 months for the UPS.. They never keep up the lead time as promised.. But keep on sending them e-mails to innovative support (Chandigarh) and they will keep you updated about the status :)

Complaint about the Motorola Mobile Q3, Smart. Its being not Delieverd yet.
My Sister Tanya Sofat bought 1 COMPAQ laptop from Chandigarh dated 19th may, 2009.
Model no. Compaq Presario Cq 40-317 Laptop
S/n cnd9060k2d.

Actually u r having a scheme with this that on every purchase of laptop + cheque of Rs 3999/- a gift of Motorola Q3 being delivered at our destination. Which I don’t receive by today and I need your phone no and website where I get confirmation about my gift please give me the confirmation of my gift as soon as possible.
My hp redemption code is ( 980FZBOMDO ).

Dear Mr. Piyus
The delay in gift delivery is very common. Untill they donot have in stock they will kill time. You pl. keep track record of DD delivered by courier and scanned image of invoice. Send them regularly by mail then they will send.

i have not recieved my motorola mobile phone as a promotional offer from hp named as student offer i have send the draft of RS 3999 but no body has ntertained me yet plz check and send mail to me

cq45 — delay in receipt of gift(kodak camera)

laptop no: m8gwbex81m
date of purchase:[protected]
Delay in receipt of gift/594312/CND8450J7R
i was informed that i would receive the gift in 2 weeks from the date of purchase yet there is no sign of receipt of the gift.its 6 months past and yet no reply from the company's side.i regret having an asociation with your company since on my constant appeasing also the work is delayed.
this is not at all a favouring issue from the view of the customers like us .this is not the first time that i have lodged a complaint.

kindly look into the matter.

Dear Sir,
I have bought a laptop product compaq CQ45-112AU& product serial no. CND8360KFC in 29- jan, 2009 under gift scheme. But my gift is not delivered by you after sending a lot of mails.

thankyou.

Not Received Double Sided Wind Sheeter as redemption of the points.
Please expedite.

Hi,
I am varun Krishna
I bought a compaq presario cq45-106au laptop in february 2009...
I registered online with the redemption cell and i have sent all the required documents to new delhi as given in the redemption cell BEFORE THE DUE DATE ITSELF..
It was nearly an year i bought this laptop and still i dint get any camera as told by the HP redemtion when i registered..
Is this GAME jus played with a loyal customer or what...
please check what happened to my gift...

my redemption code is SKECZI8QFE

s/n:CND8442Z66
p/n:FR754PA

2009 gift scheme — products never recd.

Hi whoever reading this,pls. note in dia todasy is higly cheat company,lasst yera
they published in[protected],that pay 2000 rs. in installment of rs. 600,800,600,and get 5000 rs. shoes of rebok,tour voucher and book in 2000 rs. all costing rs. 10000 and never got the products,and when written to them,they never reply on mentioned sites,so my many friends experience is ,that readers digest,india today book club,same group,duping many customers showing free gifts lure,take money,never give products that are also third class,

so my many friends advice is never purchase anything from redaers digest,india today club,as they lure people by saying to enetre you in sweepstakes etc,but sweepstake results are well managed internally and they totally publish wrong names of wweepstake winners,so boycott reders digest and india today with consumer complaints and indian govt. should intervene to ban reders digets and india today malpractices..
Rahul

Sir it to mention that I have not yet received my wireless muse and headphone which was supposed to be dispatched very soon after the validation and approval of my claim!!! It is quite regretful to receive such insincere duty from you!!!

H P — Non -Delivery of Cylinder From 15 days.

Sir,
I M. L.Trimukhe consum no.604580 booked the cylinder at Bardekar Gas Agency, Rukhmini nagar on 17/03/2008. I had repetadely reminded for supply of cylinder on Landline & mobile nos.[protected], [protected], [protected])but no response was received.
Sir, the HP 's slogan is take delivery with in 24 hours However due to some reasons the delivery may be delayed a week or might be two week.It is well understood . In this case more than 15 days are over, but no cogniscance was taken nither no proper distribution Nothing could be understand.
You are requested to look in to the matter personelly & do the needful.
M.L.Trimukhe, Tope nagar Amravati.

H P — Non delivery against Redemption Coupons

Sir, I purchase a HP desktop in June 2007 at Delhi. The cost of theDesktop was costlier tahn similar model but I was promised 1 IFB Microwave Oven, reebok Sunglass, Reebock Bag, Britinica 5 Cd, Creative speaker. My redemption code for Hamper B was P8T15EX1K1 AND WAS AKNOWLEDGE BY m/ INNOVATION INCENTIVE ON 28.06.2008.aFTER NEARLY SIX WEEKS i WAS INFORMED THAT THE MODEL OF dESKTOP IS NOT COVERED UNDER THE SCHME. mY DELAER AGAIN SENT ALL THE PAPERS AND PROMISED THAT IT WILL BE DELIVERED BY SEPTEMBER. tILL nO DELIVERY. i THINK ALL SHOULD JOIN AND FILE COMPLIANT AGIANST HP AND ASK FOR COMPENSATION, FRUAD, MENTAL TURMOIL.

hp- redemption — non delivery

Dear sir,
hp-redemption despatched to me a ups on 17.06.2009 vide AWB No.[protected] Dt.17.06.2009.
i foundout your trackfinder the DRS No. 28974. i cannot understand. please delivered as early as possible.
thanks with regards.
LAKSHMIKANTHAN

HP Compaq Nx7300 — sucking service of hp centres. too much delay in their service. still waiting for my parts..

hello sir..
i am college student dong b-tech in Chandigarhi had taken a compaq nx7300 model laptop but it a got a crack on its left hinge. i went to hp centre chandigarh.they registered a complaint and said we wil inform you in 4 or 5 days when we wil get your product. but i am still waiting for my product. their service is too unpredictable. my friends got the same work done in 4 days and i am waiting for over a month.
thanks for the time ..its really been getting irritating now.. its been getting over a month now... its really disappointing. who can help me..
please help me..

1.The name and address of the hp centre is:
R.T OUTSOURCING SERVICES LIMITED
SCO[protected]rd FLOOR
Sector 34-A Chandigarh
ph[protected]/26475853/54
2. the case number is [protected].

3. the serial number of my laptop is CNU7291FPZ.

hope to get a reply from you soon.
thanks.
please help me..

HP/nx7300 — NO PARTS ????

Hi,

It is very unfortunate that i am writing a complaint to one of my favourite companies.
But i must bring this to your notice that the kind of response i got from your service centers is heart breaking.

I own a nx7300 GM 665 PC, serial no. CNU7191X94. Being a part of the bulk purchase by ICFAI hyderabad, i understand it is not a commercial model. The LCD base cracked and ripped out on basic usage of open and close i was told that many complaints & replacements have been made for this model.

On 28th Feb. 2009, i deposited my system (without the hard disk and power cable) for LCD replacement at a HP authorized service center - R.T Outsourcing Services Ltd. at Chandigarh. As the extended warranty lasts in March 2010, they accepted it and gave me a time period of 3 to 4 days.
[SERVICE CENTER CASE LOG - Application No. 2825]

It is 14th march and i am going to Hong Kong in 2 weeks. Everyday i keep getting a message from them saying the part is not available. My query is that its 15 days and how much time does a part take to be shipped even if its at the remote most place?

Kindly look into the matter because the only response i get from the service center is that they are waiting for the part. Please don't change my perception about the Brand you hold, and force me to phase out the idea of buying an HP in future.

Thanking you,
Shashwat Roberts

HP Compaq Nx7300 — INEFFICIENCY at HP at its HEIGHT

Take this seriously, failing which HP might be in trouble. Many problems or say compliments for the entire HP TEAM:

1. My laptop's (NX7300) power strip buttons aren't working fine. There is a problem when I make my laptop on sleep/hibernation. The display screen goes black but the laptop is still working. So everytime I have to shut it down.
2. CD drive works intermediately. Sometimes it detects the CD and sometimes not. Even when the CD is detected, it doesn't work on my laptop, though it is working fine on others'.

I am currently in Hyderabad. I went to HP's Somaji Guda office in Hyd., registered a complaint with the authority on 27th June, Saturday, for the aforementioned problem. They promised to return my notebook on 30th June, Tuesday. On 30th June, when I rang them up in the evening I got to hear that nothing has been done on my laptop and they are waiting for some new parts to come to their office from Bangalore and they will return back my laptop latest by 1st July.

Though I was in urgent need of my notebook, I still gave them a day more to resolve the problem thinking it would be done properly this time. On 1st July I had to catch up with my friends for Coorg (a hill-station in Karnataka) which the authority was well-informed of.

I called up the same office at around 12 noon and what I got to hear was: "SIR, WE HAVEN'T YET WORKED ON YOUR PROBLEM. THE PARTS WHICH WE RECEIVED WERE DEFECTED. WE HAVE REQUESTED FOR A NEW MOTHER-BOARD FOR YOUR LAPTOP AS WE JUST NOW FOUND OUT THAT YOUR LAPTOP'S MOTHER-BOARD IS CORRUPT. IT WILL TAKE US ANOTHER 2-3 WORKING DAYS."

Hearing this I gave a hard knock to the call-receiver and then she immediately promised me to deliver my laptop latest by the day's end. After an hour only a lady called me up from the HP centre saying that the problem has been resolved and they have replaced the mother-board also. I told them that I will collect it at around 7 pm.

When I went to the service centre, the person who addressed my complaint was in so much hurry that he wasn't even allowing me to check whether the problem has been resolved or not. He asked me to hurry up since the office hours are over, even though officially the closing time is 8 pm. I found something suspicious and switched on my laptop. I found out that nothing has been done and the problem is still there. When I told him this thing, he said that the technician has gone and nothing can be done now. At last I had to shout at him and then he went in some technical room to ask about the problem from some engineer. Again he made me wait for around 20 mins even when he knew that I was getting late. Forcibly I had to enter that engineer's room to see what is going in over there.

At last from that engineer I got to know that nothing has been done on my laptop, CD drive problem hasn’t been addressed and the mother-board is still the same. I asked those people to make me contact their Manager. They didn’t tell me his name and said that he is not in office right now. But somehow I found out that the Manager was sitting in the next room. I thought atleast he would consider my problem but again NO RESPONSE TO CUSTOMER’S PROBLEM.

He was acting very lethargic and so involved in his own work that even when I told him the entire stuff and showed him the problem, he didn’t take it seriously, instead was backing his office people by saying that the problem will be resolved only if I cooperate and give them 2-3 days more. He hardly seemed to be interested in what has actually happened. Thinking of lodging a complaint for what has happened, I asked him to name the technician, the man who attended me in person and the lady who called me up in the evening.
The manager, Mr. K. SRINIVAS refused to divulge the names even after asking for it 10 times. From the security guard I got to know that the technician’s name is Mr. Manoj and the lady who called me up is either Miss GEETA or Miss JOSHNA. After all this I had to walk out of your service centre empty-handed. And just because of this I couldn’t go with my friends and I had to miss some of my office meetings so that I could collect my laptop on time.
Please do make up for the losses and the inconvenience caused to me by your people asap. Either my problem should be addressed within a day or I will have to take some serious action against the company which I am well-capable of.

THANK YOU.
RAJAT KHANDELWAL
Mob # +[protected]
Email id: rajat.[protected]@yahoo.co.in

I would like to add that to sue these type of people we should escalate the matter in all possible ways, then only they will learn. If anybody had the Email -id of top notch service executive of HP then plz mail me at [protected]@aol.com

HP Service Center — too much delay

I went to hp center to replace my hard disk.they said it will take 4 to 5 day and 4700rs to replacey hard disk in exchange.they said they will call me when my hard disk is avilable again.but i didnt get and any call after week.so i called them they said i will take to or 3 days more so again i called them after that but they didnt answer.so after 2 weeks i demanded my faulty hard disk from them ,they returned it and told me again me they can replace in two days i didnt trusted them again and recievedmy hard diskback from them .I got relaced my hard disk from hp deler in just 10 minutes for hust 3000 rs.
so i got a conclusion from this that they charge extra money from costumer and waste there time

Hi.

I am Vishal Kumar, I have a HP Pavillion dv6767tx notebook.I am facing issue with Webcam, Fan, and DVD writter.

Earlier i was visited to HP service center(RT Outsourcing Services Limited Noida) but Service center team leader said we are

not supporting windows7.That time notebook have only 1 issue with the FAN.But unfortunately team leader(SC) denied to service

my notebook.After a month i visit again to SC then SC people said to me to install Windows 7 now we are supporting Win7.

On[protected] i was submitted my notebook to same SC and they told me we will update you on after 2 days. but no update.

I regularly visit to SC bt no update.

After 5 days they only diagnose and tell me that we requested for three parts(Webcam, Fan, DVD writter).and said after 2 or 3 days

we will replace ur part.After 3 days i vist again to SC then they said we haven't recieved any part fron HP.I regularly visit to SC

but none of the part recieved from SC.Team leader of RT Outsourcing (vikas mann) said i dont know anything HP knows about parts.

On[protected] i took back my notebook in the same condition and they said part is not available in India. After that i regularly visited to service center.

On 15 or 16 feb 2010 my notebook fan has been replaced by the service center. On[protected] i got a call frm updation team named(Suparna) she uapdate me to

part is still on waiting when i recieved the part i will call you back. Then i asked how much time it will take, she said it will take 2-3 days she said part is shipped frm

banglore. And she also told parts was recived and already fix on ur laptop but the parts not working properly i confirm with the (Suparna) she said i m sure but the main

problem is that my notebook is still with me at my home because i already mentioned i taken back my notebook on[protected] so how is it possible to fix on my notebook

that means wrong commitment and wrong updation given to customer from the huge and famous firm HP. On the same day i visit again to service center to ask about parts

service center said i haven't recieved any part from HP. After a long discussion service center said we will replace your DVD writter today itself. Then I call to CCC banglore they said

only 2 parts are ordered by the service center and the 3 part(DVD writter) ordered 5 min before. And the service center people told me your all 3 parts ordered but we haven't recieved.

So tell me what is this who is wrong customer, service center people or HP tell me and clear me. On[protected] i again visit to service center and they replaced my notebook DVD writter.

But still no idea about webcam how much it will take... they said part is not available in any country.so how we can replace ur notebook part they said you need to wait for it.

I am still waiting my some important work still stop without WEBCAM . So tell me the TAT (exact date).Or i have to used my notebook without my WEBCAM. Or if you all people not able to replace

my notebook WEBCAM then take back my laptop and replace the whole unit. So please do it ASAP. And tell me what i have to do after this.

That means i m wrong to purchase ur HP product.If you dont have parts so whats my fault.I i am still working with faulty part of my notebook with too much difficulty.

Now SC dont have any idea about when parts come and my notebook part replace.Tell me the exact date.Or otherwise replace my whole notebook ASAP.

Or otherwise give me the warranty compensation till the all part replaced from the date of submitted.


Thanking you

CASE ID : [protected]-461
S/n no. : CNF8083S4H
P/n no. : KP162PA
SC token id : ND 1538
CCHSAP254968

My details:
email: [protected]@gmail.com
mobile: +91-[protected]