HP India Complaints & Reviews

Hi,

I am Shashikant Sangle, I bought a HP laptop (DV5-1104TU) on 22nd February, 2009 from Vijay Sales - Goregaon Br, Mumbai.
As per the ongoing HP offer I sent all the required documents(ie Copy of Purchase invoice and Bar Coded product serial number sticker (original)) alongwith the at par cheque no.028228 (HDFC Bank) of Rs.1299/- payable to "Solutions Integrated Marketing Services Pvt. Ltd." on 27th February, 2009 to HP Redemption Cell. The cheque is already cleared by the bank.
Till date I have not received any confirmation even after several follow-up emails for gift redemption status.
Can you please let me know the status of my gift redemption??
Redemption Code - CYRCKOUQH5

Regards,
Shashikant Sangle
[protected]

I want to make a complain regarding the negligence of HP service centre in Chennai-RT Outsourcing Service Ltd., Peters Road Service Centre.
I went to this service centre to avail my extended waranty service which is going to exipre in near future(expiry date May 2nd 2009). But the service centre people told that there is no service extension done from your side and the waranty expired in year 2007. I showed them all the details but they were not ready to accept. They behavior was ill-mannered.

I also told them that I have already availed the service of extended warany from this centre in recent past. But they were not ready to accept this.

The worst part was the top engineer behaved in a very ill mannered way.

This is the last product that I have bought from HP, in near future never I will suggest anyone to buy HP products. As everyone know, word of mouth is also a way to promote a products of vendor and it can also works in reverse manner.

hello sir

complaint against
HP redemption cell, 1st floor A-2, okhla industrial, phase-1 new delhi

this complaint is for a kodak digicam offer which i was to recieve after sending some documents and a DD of Rs1000/- after buying a HP pavillion laptop from surat (gujarat).. this offer was valid till 30th november 2008.. i bought my laptop on 27 november n dispatched the documents on 4th of december after registering it online.
the details of my documents:

Date of dispatch of documents:-4th dec 08
Courier Name- Professional Couriers
Consignment # 3199625
Demand Draft Number- 640228
Bank Name-State Bank Of India

i was to get it within 2 months which i dint get.. so after that i contacted them. they asked for the copies of the documents which i sent them on 24th jan.
after that they said that they didnot recieve any of the documents at all so they asked for the POD of the courier. .. i contacted a lot at delhi office in professional couriersfor the POD but they said that they dont have the records for it.. "they said my documents has been delivered on 5th of december".. i requested the M/S HP redemption to contact professional couriers at delhi for your confirmation of courier...
i have contacted a lot but now they dont reply... the validity of the DD is going to end on 27thMay 2009.
please help me as i have waited a long time
i wanted to let you know that a friend of mine named Md.Nawaz hussain had also submitted a complaint regarding the same after which he got his digicam.
my number is [protected].

Kodak Camera 9.5 mp not reached with redemption code cko8enrf9r...the laptop hp pavillion dv2918tx with serial no.2ce837mjg2was purchased on 9/01/2009 from (the computer shopee) jalandhar...and the required draft was sended after 2 days but the camera has still not reached after more than 3 months...so please check your records and send the relative information to the above website and send the camera as soon as possible...

Dear Sir,

I have purchased one HP laptop on 20.02.2009 and as a redemption offer remitted them Rs 1299.00 alongwith all papers as required by them to Solutions Digitas for one Camera purchase.
The papers has been processed by them on 09.03.2009 but till date they have not despatched my camera.
On repeated reminders they are mentioning we are in short of the item.There Address is HP Redemption cell, C/O Solutions Digitas, Okhla Industrial area, New Delhi - 110020.
My SID Number is 607824.

Lodged one Request to them again on today.

Regards,

I have bought my HP Pavilion DV5 -1217AX on 10th of May 2009 from Excite and from day one I started noticing problem with Battery which doesn't charge and the unit gets heated up faster which troubles me keeping my finger on keyboard.

I called up with this issue to HP service center 3 times on this No:[protected] and spoke with Sahana, Divia & Manjunath and the case id: [protected] / [protected] / [protected].

The case is still open and these guys have guided me to Indiranagar HP service center where I have visited 2 times and Jayanagar 1 time, they kept giving me excuses instead of replacing the unit.

I have bought the laptop thinking HP is a good brand but now I feel I have done the biggest mistake choosing HP.

Don't forget to see the attachment where the HP service centers name and address, original bill and Name of the HP service center person "Mr. Ali's" address and phone number.

If anybody can help great or my hearty suggestion of never go for HP, good to with Apple, Lenovo or Dell.

Let me see if consumer court can help me in this regards if this matter doesn't sorted out within HP.

I bought an Hp PavilionDV9601 AU...It cost me Rs 48, 750...2 months after my one year waranty expired the mother board got damaged. And I was asked to replace it which wil cost me Rs 22, 000.
Now HP is legally in the correct, but let me tell you that if I go to a company and purchase a product for 48, 000 RS and 1year and 2 months later they expect me to pay another 22, 000 almost a half of the product cost they are seriously mistaken.

(I bought the laptop S/n0 CN F7 392 VDG from Quad Media Chennai 9/ April 2008)

You go to a reputable company expecting a good durable product or atleast just service. Hp might be legally in the correct. But I guarantee you that I will never buy an HP product again and I will make sure that none of my friends, familly and colleagues buy one either and there are a lot of them. I take it upon myself to spread the bitter experience of HP and I assure that I will adversely affect your sales, even if it is by a very small fraction, I am a freelance graphic designer and I use a lot of computer and computer accessories in my line of work, but I have never had such a bitter frustrating experience before HP.

I am Sachin Suresh Gupta from vasai, have purchased an HP dekstop in diwali last year. I was suppose to get an Digital camera
in the scheme at that time according to which i have already sent a DD of Rs1500/- from Punjab Maharashtra Co-op Bank .I was told to receive a 8.2 mega pixel camera
within 6 weeks but after months also i have not received the same.My PC no is A6540IN and INA83205XM and KT469AA#ACS. My file number is
28770 .My previous cell number registed there was [protected] but i have changed my number now.
I have many times complain in HP through sites and calls on number [protected] gurgaon and also to Mr Brahm on [protected]
i have received 3 nody kits, i was suppose to recieve 1 and not recd any camera. HP has always told me that they will rectify but no results.
Please help me as i m regularly watching your show, and have really great expectation.
Regards
Sachin S Gupta
A/104, Mayuru New Dewanman
Nayug Nagar
Vasai West Thane 401202
Maharashtra.
Phone.[protected]

Now its almost 5 months since i have purchased the notebook but still I have not received the Home theatre.Lot of correspondance has been done but all in vane. Now I have no other option left other than going to CForum.
Last mail exchanged is as follows

sir
is it possible to give the real status of the home theatre. While purchasing the notebook we were told that we will get the home theatre within 2 weeks but now its more than 3 months since we purchased the notebook.
Sonu Katiyar

--- On Sat, 4/18/09, HP Redemption Cell <[protected]@solutions-intg.com> wrote:


From: HP Redemption Cell <[protected]@solutions-intg.com>
Subject: Redemption of Philips Home Theatre against your Purchase of HP Pavilion/Compaq notebook [ 564633 ]
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Saturday, April 18, 2009, 7:32 AM



Dear Sir/Madam,

We would first of all like to thank you for showing your interest in the purchase of HP Pavilion /Compaq notebook.

As you are aware that, we were running the promotion of “Philips Home Theatre” on the purchase of the notebook and you have also put in your request for the same through the Web redemption. This is to confirm that we have received your request for the same and have updated our records.

Thanks to your support, our promotion received an overwhelming response across the country and this was one of the best promotions that we have ever run. Unfortunately, because of the extremely enthusiastic response and the sheer unanticipated volume some of the gift vendors have been unable to supply the gifts to us in one consignment. This has led to regrettable delays in dispatches from our side.


We are completely committed in ensuring that you receive your gifts as soon as possible and we are working on a war footing basis in ensuring the same. We will dispatch your gift within a maximum time frame of the next 30 days.

As a step further towards your satisfaction we are pleased to announce www.giftredemptionsupport.com which will have complete details of your claim status along with other valuable information. You may access it for further reference.


We would once again like to apologize for the delay in redemptions and would like to reassure you that we stand by our commitment of ensuring the gifts reach you as soon as possible

Your Product Serial No - CNF8340WLG

Thanks & Regards,
HP Redemption Cell,

On behalf of HP

I purchased a HP MINI NOTEBOOK on the date of 13/02/2009. At that time company promised to consumers that they will give a KODAK 9.2 MEGA PIXEL CAMARA (with handling charges Rs. 1299 applicable)with every purchase Notebook. They charge extra 1299/ amount for gift handling charge and processing charges .I made a payment in favour of "Solution Integrated Marketing".I submitt my cheque to HP on date 24/02/2009.My cheque is also cleared.At the time of purchase of Notebook HP assured us that please allow 6 weeks time after receiving the required documents at HP redemption process and send your gift.But this is unfortunate for us that we trust on this brand, because till date i did'n receive my gift KODAC 9.2 MEGA PIXEL CAMARA .I already paid the amount of handling charge for my gift.Every time on the query regarding gift, company always making a request for give some more time, They are not give us a proper reasson for delaying of my gift.So i am requesting u to please help me on this metter

I am giving you a address of company for gift or promotional

REDEMPTION CELL ADDRESS

HP Redemption Cell
First Floor, A-2, Okhla Industrial Area, Phase-1
New Delhi

Phone[protected]
Fax[protected]


THANK YOU

PRASHANT SHUKLA
288/89 ARYA NAGAR, BARI PARK,
LUCKNOW
Mb. [protected], [protected]
LAND LINE :[protected]

My Leptop Details are:

Serial no. (S)CNU84450CK
Product No. (1P)NE570PA
Model No. 1001TU
Battery No. HSTNN-DB80

I have recieved mail from Hewlett Packard Promotion Department, that i have won 400, 000, 00euro as a lucky winner.Please confirm that is there any online promo lottery which is pramoted by HP 0r is this a spam mail.I am attaching the entire mail below & confirm about the same. CONGRATULATION!!! HP WINNER!!!Wednesday, 20 May, 2009 2:00 AM
From: "HP-Hewlett Packard" <[protected]@msn.com>Add sender to ContactsTo: undisclosed-recipients
Hewlett Packard Company,
Customer Service Department,
Wrights Lane, Kensington
London W85SP, England
United Kingdom,
Reference No: HPC-L/F[protected].
Batch No: HPC[protected].

Dear Sir/Madam,

It is obvious that this notification came to you as a surprise, but please finds time to read it carefully as we congratulate you over your success in the following official publication of results of the e-mail electronic online draw held by Hewlett Packard {hp}.

In promotion to our Hardware & Software Products {H.S.P.} your email address emerged as one of the online winning emails in the 1st category and therefore attracted a cash award of £400.000.00 (Four Hundred Thousand Pounds Sterling). Our winnings are arranged in three categories with different prizes accorded to each category.

Therefore we write to officially notify you of this award and also direct you to contact the following department for your claims award. And in other to facilitate your claiming process, you are required to send them the following personal information for your cash payment processing.

v Your Full Names:
v Contact Address.
vMobile Telephone Number:
v Fax numbers (optional):
v Nationality/Country:
v Date of Birth:
v Age/Sex:
v Occupation:

Choose your preferred mode of remittance of your winnings:
Courier delivery of your winning cheque.
****************************************************************
Hewlett Packard Promotion Department,
Mr. Zeal Sunder
Tel: +[protected]
Fax: +[protected]
Email: [protected]@live.com

*******************************************************************
This draw is made in other to promote our 'hp product and services' and on
behalf of the Intel Group and other International Hewlett Packard Companies.

We say congratulations to you.

Yours faithfully,

Mac Packard.
Hewlett Packard Lottery Promotion Department
Pro.Coordinator,
© 2009 Hewlett Packard company
*******************************************************************

Home Theater System is not delivered by HP.
I purchased a HP laptop in Jan 2009.As per the promotional scheme by HP they were offering Philips Home Theater System with the laptop.

I already sent required following documents.

1. A draft of RS 1499/-- (in favoring SOLUTIONS INTEGERATES MARKITING SERVICE PVT LTD)
2. Copy of invoice receipt
3. Product Serial No.

All the above documents I sent to the following address mentioned by HP on date 16-Jan2009; they received all the documents on date 17-Jan-2009 also I received the acknowledgment by email from them in which they promised to deliver Home Theater System in next 6 weeks.

HP Redemptions
SOLUTIONS | DIGITAS
1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India
Office: +[protected]

Now its been around 4 months from the date when they received all required documents but still home theater system is not delivered to me. Many times I contacted them by phone and by email; each time they promised me to deliver the home theater by postponing the delivery date by next 10-15 days. Now I am really sick from such unbelievable promises from their side.

I think many consumers like me are facing this problem.

So I am requesting to Consumer Forum Court to please do needful in favour of me.


-Regards
Durgesh Namdeo

Dear Sir,
I regret to inform you that I have purchased a HP Pavilion Laptop from Staples, Bangalore, Dated 15-NOV-2008. I had sent a DD of Rs. 990 on 25 NOV-2008 in favour of 'Solutions Integrated Marketing Services Pvt Ltd' payable at Delhi towards handling and processing charges, along with required documents for against the claim for the Free Gift Offer (Digital Camera) on Purchase of HP Pavilion. They had said at that time that you will get the gift within 40 days, but I still not got the free gift. I called several time to the customer service numbers as[protected], but the call itself not going. I receieved Acknowledment Mail also from HP.


From: HP Redemption Cell <[protected]@solutions-intg.com>
Date: Dec 19, 2008 6:56 PM
Subject: Approval for the claim of "HP Pavilion Notebook Kodak Digicam Offer" [ 522314 ]
To: "tmani.[protected]@gmail.com" <tmani.[protected]@gmail.com>


Dear Sir/Madam,

We would like to inform you that we have received the claim documents at HP Redemption Cell on the below mentioned date and it is approved for the gift of Kodak Digital Camera.

Claim Receipt Date - 01-Dec-08

The delivery of the gift would take 6 weeks from the date of claim receipt.

Please feel free to contact us for any further clarification at our E-mail ID & Telephone Number.

Your Product Serial No - CNF8363F18

Thanks & Regards,
HP Redemption Cell
Phone No[protected]
Product No. is: S2CE837MK46.
Redemption code is: QCTPDMYXN4

SO, I REQUEST YOU KINDLY LOOK AT THE MATTER & TAKE NECESSARY ACTION TO PROVIDE MY ABOVE FREE GIFT AS PER TERMS & CONDITIONS. I ALSO REQUEST YOU TO PLEASE SUGGEST ME FOR FURTHER NECESSARY ACTION AT THE EARLIEST.

THANKING YOU,
T.Manikandan

MR. MARTINS I AM PRAVEEN KUMAR ([protected]) I RECEIVE ONE MSG FROM TM WINNERS IWON GBP 4000.00.00 HOW TAKE MY PRICE MONEY TELL ME ABOUT INFORMATION PLEASE.

Sir/Madam
On 20.04.2009 the HP REDEMPTION CELL has sent me a sms in which they wrote that they had sent my gifts HP ALL IN ONE PRINTER MODEL NO F4288 and HP600VA UPS via OVERNITE EXPRESS COURIER DOCKET NO 70049918.BUT TO MY UTTER SURPRISE I ONLY RECEIVED THE PRINTER ON THE NEXT DAY BUT THERE WAS NO UPS IN IT.FURTHER the reference letter that was with the printer showed it clearly that they had only sent me the printer and not the UPS with it.On the day i received the printer had sent an email to HP REDEMPTION CELL about the matter, SHOCKINGLY THEY HAVE NOT NEITHER REPLIED ME NOR SEND MY HP600VA UPS THAT WAS DUE WITH THE PRINTER AGAINS FILE NO 64572.
I BELIEVE AN OUICK ACTION WILL BE TAKEN TO SEND MY DUE GIFT.
THANKING YOU
SMITA SARKAR
SILIGURI, DARJEELING, WEST BENGAL

disturbance in display,
the picture is not clear & have linings all over the screen
making tough to get work,
so its a request to have some focus on my problem,
untill it'll be too late for me
please take immediate actions

From:
Tapas Kr. Maity
Vill- Varsundra,
PO _ Iswardahajalpai,
PS – Bhabanipur
Dist- PurbaMedinipur
West Bengal

Sub.:- Claim for the Free Gift Offer (Kodak Easy Share C813 Camera on Purchase of HP Pavilion Notebook.

Dear sir,

I regret to inform you that I have purchased a HP Lap Top from M/s Hard N Shof, Fancy Market, Haldia Township, Haldia, PrubaMedinipur, West Bengal, Pin-721607, PH No[protected] on[protected]. I have sent a DD Vide No 805757 of Punjab National Bank, Delhi, of Rupees Nine hundred Ninety in favour of M/sSolutions Integrated Marketing Services Pvt. Ltd . address HP Rembemtion Cell, First Floor, A-2, Okhla Industrial Area, Phase- 1, New Delhi 110020 along with required documents for against the claim for the Free Gift Offer on Purchase of HP Pavilion Notebook.

But the Party M/s HP Redemption Cell C/o Solutions Integrated Mktg. Serv. Pvt. Ltd., A-2, Okhla Industrial Area, Phase-I, New Delhi 110020 (Phone[protected] do not give any offer / any reply till date.

The details of my purchased Compaq Presario Notebook are as follow:
HP Pavilion Laptop DV 2911X, Sl No 2CE 830G88Y

So, I request you kindly look at the matter, take necessary action to provide above free gift and suggest me for further necessary action at the earliest.

Thanking you

Tapas Kumar Maity
Mob- [protected] / [protected]
Email : [protected]@yahoo.co.in

i have purchased compaq desktop printer in the scheme i got printer hp Deskjet f4288 All-in-One, the cd for software supplied is not functioning, whenever i tried to download software my pc goes off.i don't know wether
the cd is faulty.i have gone through the www.hp.com/support but not found solloution.

Hello all,
i bought a hp laptop from house of laptops, Pune in january and i was told that a home theatre would be provided as a n offer with the laptop. they told me that i'll have to send a demand draft of Rs 1500 to hp as transportation charges so that they could send it me on my address. now after repeatedly calling them and following them on mails and phones, hp is not at all responding to my queries niether the house of laptops is responding to my queries.
My I know what has to be done in such cases? HP is just cheating on its customers.

Dear Friends,

Wonder if this Forum will be able to assist in solving my complaint as well take the manufacturer to task for the DAMN CARE ATTITUDE. Details of the complain since[protected] which still remains unsolved for a machine under warranty is as under:

CASE NO [protected] FOR DX 2700 S MACHINE NO INI70201SZ


1) The machine was purchased on[protected] with a on site warranty of 3 years.

2) We faced no problem for over a year and we could write the CD’s and play DVD’S etc.

3) Complaint under case no [protected] was lodged on[protected] as the DVD tray was not ejecting.

4) This was attended by Digitech Services Pvt Ltd on[protected] and the part was replaced.

5) It was our mistake that we did not check immediately, wether the part is correct or CD’s are being written etc. we presumed that since the new part has been replaced it must be fine.

6) For quite some time now we found that we could not write any CD’s, but for some reason or the other did not lodge any complaint.

7) When we also started facing the Fan noise, we lodged the complaint under ref [protected] on[protected] and informed about both the problems.

8) It was attended on[protected], and again the part was replaced without checking what was wrong. This time we tried to write the CD’s in the presence of service rep and it did not happen. He asked us to delete roxio and all other software for writing CD’s. Still nothing happened. He then gave up and said that some one else will come tomorrow ( 18th of April 2009)

9) No one came till 22nd and perhaps only after further complaint and emails engineers from RT Outsourcing Services attended the same and they said that the machine has a reader only ( DVD ROM) and not writer and would get back after checking the case. It was presumed that the earlier replacement by Digitech was wrongly done and again by the person on 17th April ( no details as no report was given).


10) It is the 5th of May today and insoite of numerous calls and emails no action has been taken.

11) There is no system on their website for a consumer to escalate the issue to the senior bosses.

12) It is like being a helpless consumer.

13) Would request consumers to seriously consider the options before buying machines from HP.