HP India Complaints & Reviews

M/s Shiv-tez enterprises, Geta colony, Delhi-31; has got worst kind of customer service. They have got two landline serviceas 22506009 &22529726; out of which 2nd no. are comleteout of order since last six month and 1st no provided remain busy whole of the day and if you get connected by chance then hardly being attended by staff available. So for each of the booking I have to visit personallytwice-thrice to their office for delivery of gas. HPhelpline is also not very useful as I am waiting for so many days for delivery but at last I have to visit their office for succesful delivery.
Regards
kumar

My son sent a gift on 30th Dec. 2008 from Melbourne to Mumbai . The gift reached Mumbai on 2nd Jan. 2009. but it hasn't been delivered to my house yet. What is the cause for this delay?
The tracking no. is EE[protected]AU.
Please see to it that the parcel reaches me as soon as possible.

1. I have purchase a HP CompG4, SHREaq Laptop CQ60 104TU serial No 2CE8350KPX on 22 Oct 2008 from GL Technologist(Name of Dealer), Jaipur. But after one month DVD is not working properly.

2. I have complaint to your service centre "RT OUTSOURCING LTD. G3-G4 SHREE GOPAL TOWEER, KRISHNA MARG C-SCHEME, JAIPUR for repair on 02 Dec 08.

3. On the complaint, RT Outsourcing Ltd Jaipur, DVD orderd from your office on 03 Dec 2008 and their order No [protected] and Unserviceable DVD keept with them. But now a days, DVD not received from your centre.

4. My questions is how many time will repair my Laptop.

5. Please confirm.

I HAVE PURCHASED ONE COMPAQ LAPTOP ON 30.12.08.--CQ60-104TU.I CAN NOT REGISTER IN THE WEBSITE OF THE COMPANY

Our Printer/Scanner/Fax (all-in-one) machine HP Laser Jet M1522nf is out of order since December 19, 2008.

We had registered a complaint vide no.[protected] on December 19, 2008. Despite several calls to customer care of HP, emails and also calls to the engineer referred by the HP customer care department. Till date our complaint not attended, neither they are responding our emails.

We request you to kindly take the necessary steps to rectify our fault as soon as possible.

I have purchased two HP Vivera inks, one Cyan and the other light magenta from M/s Eastern Logica Infoway Ltd., 16 Ganesh Chandra Avenue, Kolkata - 700 013 (Ph.[protected]. At the time of replacing the cartridges, original HP product message was shown. But while checking the ink level, it was shown 3/4 in case of the CYAN while in case of light magenta it was ok.
Please explain why this discrepancy should occur..
Hope to hear soon from your end..
Thanks..
Sukhendu Sekhar Basu
Kolkata

Definitely it was my mistake that I have chosen HP pavilion laptop for personnal use instead of DELL or LENOVO and gone ahead and purchased it on 09/10/2008 from a HP Reseller in HYDERABAD, AP.

My model number is HP Pavilion DV2910 TX. This model was having a redemption offer of KODAK DIGITAL CAMERA worth Rs.7, 000 (approx).

Immidiately after purchase I applied for the DIGITAL CAMERA redemption offer on 15/10/2008 and all the necessary documents plus Rs. 990 Demand draft in favor of solutions integrated marketing services limited newdelhi.

I got confirmation of my Digital Camera from Hp Redemption cell after calling them on November 15th.

After that I called them several times and they were replying me that there is processing delay and it would take some more time to dispatch the offer to my mentioned address.

Now today after 3 months wait when still didnot receive anything from them so I called them back and now they are creating another story that the address I have mentioned, there the courier can't be dispatched and I have to send them another address through fax where they can dispatch that camera.

I really doubt their authenticity of providing the offer from the Redemption Cell and really don't know when I would be receiving the offer.

On 31/10/2008 I bought a Q2612A toner from (HP) esteemed concern which was replaced on 3rd December 2008 for the vertical line came out in every print.

The replaced or repaired toner serial no. is 1008032.

From very first day after installed replaced or repaired toner is not up to the mark and from 17th December 2008, again this vertical line has been coming out in every print. For which I have been failing to print necessary documents because the vertical line which has been coming out in the print is looking very odd.

This is the first time I have been facing trouble with this toner. I have checked my printer with another toner collecting from one of friends and print is ok which has proved that the printer is OK. I went to HP Service Center (2, Ripon Street, CMC Building, Kolkata - 700016) with this problem where after testing the toner they refused me (Case ID: ININDARC[protected], Date: 12/18/2008).

I registered a complaint through “HP online Register a complaint form” (http://h20526.www2.hp.com/cchs/forms/SubmitCase_EU.asp) and sent an e-mail to soni.[protected]@hp.com, indiaarc.[protected]@hp.com along all the documents of purchased bill and sample test paper regarding this faulty toner (Q2612A) but after that there is no Response form HP still now.

I appeal all the HP customers that don’t trust the HP Product.

Thanx & Regards,
Nirupam Roy

dar sir,
i have given my hp laptop to the hp centre at okhla phase 1-200, new delhi on 25th nov'08 under the case no. [protected] so that the problem could be solved soon. i was informed later by the hp centre that the laptop's fan and harddrive has to be replaced. i have taken also hp carepack worth r6000 so that it will be under guarantee period of another two years since my purchase of laptop.
now on repeated phone calls and visit to the hp centre, the problem has not been solved yet. today i talked them again and came to know that hardrive has been replaced but issue of fan is still pending.they have not given any committment for the time required the fan to be replaced.

plz do take care of the customer as my majority of the work is laptop dependent.
thank you.
linu dubey

this is very dissappointing issue that i have not received my digicam yet.i have brought hp pavilion notebook, model no:-dv6913tx on 20th sep, 2008.More than 3 months have passed.ihave also received confermation from hp redemption cell on 8th oct, 2008 on my email.my redemption code is "GIOZW6TWW8". i request hp redemption cell to send my gift as soon as possible on the address below:-
SUHAS AGARWAL
C/O C.P.JAIN
A-734, GROUND FLOOR
SECTOR-19,
NOIDA[U.P.]

I have lodged complaint to HP No [protected]. Ink Cartridge does not work in my F4185 printer.

They are not confirming their plan of action for suitable replacement.

Rajendra

Dear Sir

I have purchased a HP (Compaq) Laptop from Home Town (Future Group Show Room) in ahmedabad on 03/05/2008 having bill no T10/103. the LCD of laptop has been damage in normal use condition due to manufacturing deffect, when i go to their service centre to repair they refuse for parts replacement in free of cost, they are demanding Rs.15000/- for LCD replacement. so i requesting you to do the needful.


Thanking You

Your Truly

Arunkumar N Nayak

I had purchase a Desktop PC from M/s Cyber Infotech Services 92 B/A Gole Market Jammu vide their invoice No 19 Dated 18/04/2008. To availing the Company's promotional scheme I had sent processing charges for Rs.1699/- (Demand Draft No. 115723 dated 02/05/2008 of Bank of India Satwari Branch Jammu) alogwith other formalites, under ( Hamper - B ) to Scheme Coordinator New Pavillion Desktop Offer c/o Innovative Incentives & Events Pvt Ltd. SCO 171-172, 2nd floor, Sector-8, Madhya Marg chandigarh- 160 018(UT). They had alloted redumption code 13743 and file no. 13132 and sent all items except Creative 2.1 Multimedia speakers (SBS A300) with the directions that speakers to be collected by the customer from the dealer where from you bought the PC. I had contacted the above dealer immidiately for delivery of speakers, but he refuse to deliver the item with the remarks that he had nothing received from the company in this regard. I lodged the complaint vide ticket -ID : YAB-296003 at http://www.hpredemptions.innovativesupport.in . In response to my complaint they had assure me that your complaint has been sent to HP Company and what so ever the solution will be intimated to you. but till date, even a gap of more than six months, they have not given any reply to my complaint despite of my repeated reminders on the subject matter. I would like to request that kindly look into the matter and send the speakers at my following address to avoid any further delay and harsment.

Yours Sincerly
D.V. Sharma
Mobile no. [protected]
Address:- House no.101, sector - D
Bharat Nagar, Talab Tillo
Jammu (J&K)

Dear Sir

I would like to bring your kind attention towards my case which is pending in the service centre from past 3 months. My details are as follows:

NAME : DINESH CHOUDHARY
LAPTOP : TX1003AU HP PAVILLION
SERIAL NO : CNF7111942
CASE NO : [protected]
CONTACT NO : +91-[protected]

I have given my laptop to SIMTECH COMPUTRONICS PVT. LTD, an authorised HP service center for a Recovery DVD on 03.10.2008. I am extremely tired by speaking with this fools. They are telling me sometimes it takes years also to receive your DVD. DID I MADE A MISTAKE BY PURCHASING A HP LAPTOP. FROM PAST THREE MONTHS THEY ARE NOT ABLE TO SUPPLY ME THE DVD, NOW THEY ARE TELLING ME TO COME AND TAKE YOUR MONEY BACK. WE CANT HELP YOU. YOU SHOULD NOT HAVE PURCHASED THE HP LAPTOP. YOU SHOULD HAVE PURCHASED DELL WHERE YOU CAN GET A GOOD SERVICE.
I am tired of speaking in the customer care at[protected], several times i spoke to them also but they were not able to help me. I spoke with Mr. Yogender (manager) at[protected] Simtech but didn’t heard my case. The front office people are telling me, Do whatever you feel like our company have a very good lawyers team who will handle the case easily. I spoke with M/s MADHURI at[protected] SHE GAVE ME THE NO. OF MR. RAKESH WHOM I HAVE NEVER FOUND ON DESK at[protected]. HE HAD NEVER BEEN FOUND ON DESK. GOD BLESS HIM

I am extremely got frustrated by the worst service i have got from the HP. At last customer care people got tired and gave me the email id and told me that your case will be heard here soon.
PLEASE DONT IRRITATE THE CUSTOMER SO MUCH THAT HE FORGET THE NAME OF HP IN DREAMS ALSO. HOPE TO HEAR FROM YOU SOON.
TIRED OF KEEPING SUCH A LONG PATIENCE. I HAVE SPENT AROUND MORE THEN 1000/- ON PHONE CALLS TO THIS FOOLS. NOW THE SERVICE CENTRE PEOPLE ARE TELLING ME TO COME AND TAKE MY MONEY BACK AND THROW THE HP LAPTOP IN A DUSTBIN AND BUY SOME OTHER REPUTED COMPANY LAPTOP.

If you can do something it will be very grateful.

THANKING YOU

DINESH

Hello,
I bought last year Hp Pavillion dv9000 model Laptop from HP, Display got failure.. Just before the warranty finish.. 3 months ago i brought it to the place where i bought.. and they send it to the HP SERVICE CENTER... For past 3 Months i am going there and asking for my laptop.. The only answer they can give is " come next week ." now 3 months past.. All my work been blocked cause they dont even help in giving my hard disk... Really got fed up.. Could u Help me about it?

RESPECTED SIR,

Below mail was forward to in.[protected]@hp.com 2nd jan 2009 waith subject DISSATISFACTION FOR SERVICE (NOTEBOOK OPERATING SYSTEM RECOVERY) BUT STILL TODAY WE HAVE NOT RECIEVED ANY REPLY FOR THIS MAIL now i am suffering a lot without my notebook as its not working so just request you read my below mail and pl look into matter

And help me to get my all benefits which has been lose due to this problem which is not getting solve by such gaint company

pl do needful

my case id : cchsap184477
thanking you
sihab






RESEPECTED SIR,


EM YOUR CUSTOMER & EM SUFFERING FROM NOTEBOOK RECOVERY PROBLEM & NOW ITS LIKE SCRAPE BOX FOR ME SINCE LAST 4 MONTHS


DETAILS AS FOLLOWS

NAME: SIHAB PATEL

PRODUCT: [NOTE BOOK] HP Pavilion DV6700

MODEL NO.: DV6703TX

S/N: CNF7484MZP

P/N: KD311PA#ACJ

CONTACT No. :[protected] /[protected] /[protected]

SIR,

Myself Sihab is really feeling ashamed for writing such mail to such gaint Corporate. After waitin a lot as em also human being so I also have patients & patients also ends at certain limit as mine end.
As now I get rid off for following your process now I need to correspond with u in black n white so that I can get some favorable output & results of my notebook recovery problems & can use it.

Experience with your service

I had visited to your service station which is located at Ankleswar, Bharuch, Gujarat, India named xcort systems
Sinces last four month the day when note book mainboard get infected & had been changed by your side from that day to till today my notebook recovery drive has been deleted which came to know me & then after when I contact to your service center yr representative told me that I need to talk to customer care, from their I came to know that I need to install recovery drive again for that, I need recovery disk they told me
it will delivered to my residence address within 10 days till that my notebook was like scrap for me I was eagerly awaited for disk so when ten days got over &
I call again to customer care a representative told me that its despacth to your address it will delivered to memtioned address with 5 to 6 days again after this period I call to customer care than a represtative told me that main board not contain any serial no. so first you need to visit our nearest service center so again I go back to ankleswar which is 30 kilo meter far from my residence after going their & updation for serial no got done than again I call to customer care & than after again same process has to be followed by me to customer care & finally got disk but it cant help me than after again same process with your service center, person their finally replied that this DISK is not solving this problem so need another disk than after I again called to customer care & followed again same process & they send me disk again after 15 to 20 days I need to be awaited for same time this all things are going on since last four months I think em a foot ball your customer care & service center persons kicking from this goal post other goal post. Em unable to use my notebook & also need to go cyber cafe for small works which is effecting lot to me & my business Till today your service center person has tried new recovery disk which was deliver to me again from your side but still my problem is not solve and now when today again I call to customer care representative took your service center person he also told that this disk is not able to create recovery drive he also told to customer care representative that their might be problem in main board So now em fade up by your this kind of exercise also my notebook is not working my warranty is also running up n near to finished

Finally would request you take a interest in my notebook, resolve my problem of notebook recover as I have lost my many important data mine


When I was about to purchase my notebook their are my company who deals in same product but i took your product only with a confidence in quality & service of your with such giant name so request you prove my confidence in you rather to wave me


NOW AS ITS HIGH TIME I NEED NEW NOTE BOOK OR MY FOUR MONTH WARRANTY I[censored] CAN MAKE MY NOTEBOOK PROPERLY THAN PLEASRE INCREASE MY WARRANTY FOR THIS FOUR MONTH

I just need explanation what for my four month warranty which has not been used by me due to this type of service which is unbelievable from your side

Hope some one will come forward to solve my problems

Will be eagerly waiting for your prompt favorable reply SO THAT I CAN TAKE SOME FUTHER DECISION ON IT

Thanking you
Sihab

hello sir,
i have a laptop of hp pavillion model number is dv6767tx..
my laptop battery is not working properly.. i was given a battery to hp care but they told me that your battery number is not matched to your laptop model.. but how can possible this one.. i have purchased a laptop two months ago and it is in warranty yet.. and how can i know my battery number is matched or not...and how can i check my battery number is original or not... give me a proper reason and tell me what to do for further process..

i hope will you reply me the answer with respectively...

I have Purchased HP pavillion DV5 on 3rd november 2008 from Nehru Palace HOP show Room, and that time HP was offering kodak Digital Camera on it, for which customer need to send draft of Rs 990 to HP redemption cell
REDEMPTION CELL ADDRESS
HP Redemption Cell
First Floor, A – 2, Okhla Industrial Area, Phase – I
New Delhi – 110020
Phone[protected] lines)
Fax[protected]

and according to HP redemption cell, they would take 6 weeks to process any request, but still i haven't recieved my Digital Camera or any acknowledgment message from their side and it has been almost 50 days since i havei send all the mentioned document and Draft of Rs 990 to them, and i have tried HP redemtion cell phone no.[protected] several times but no one has picked up the the phone.