HP India Complaints & Reviews

Definitely it was my mistake that I have chosen HP pavilion laptop for personnal use instead of DELL or LENOVO and gone ahead and purchased it on 09/10/2008 from a HP Reseller in HYDERABAD, AP.

My model number is HP Pavilion DV2910 TX. This model was having a redemption offer of KODAK DIGITAL CAMERA worth Rs.7, 000 (approx).

Immidiately after purchase I applied for the DIGITAL CAMERA redemption offer on 15/10/2008 and all the necessary documents plus Rs. 990 Demand draft in favor of solutions integrated marketing services limited newdelhi.

I got confirmation of my Digital Camera from Hp Redemption cell after calling them on November 15th.

After that I called them several times and they were replying me that there is processing delay and it would take some more time to dispatch the offer to my mentioned address.

Now today after 3 months wait when still didnot receive anything from them so I called them back and now they are creating another story that the address I have mentioned, there the courier can't be dispatched and I have to send them another address through fax where they can dispatch that camera.

I really doubt their authenticity of providing the offer from the Redemption Cell and really don't know when I would be receiving the offer.

On 31/10/2008 I bought a Q2612A toner from (HP) esteemed concern which was replaced on 3rd December 2008 for the vertical line came out in every print.

The replaced or repaired toner serial no. is 1008032.

From very first day after installed replaced or repaired toner is not up to the mark and from 17th December 2008, again this vertical line has been coming out in every print. For which I have been failing to print necessary documents because the vertical line which has been coming out in the print is looking very odd.

This is the first time I have been facing trouble with this toner. I have checked my printer with another toner collecting from one of friends and print is ok which has proved that the printer is OK. I went to HP Service Center (2, Ripon Street, CMC Building, Kolkata - 700016) with this problem where after testing the toner they refused me (Case ID: ININDARC[protected], Date: 12/18/2008).

I registered a complaint through “HP online Register a complaint form” (http://h20526.www2.hp.com/cchs/forms/SubmitCase_EU.asp) and sent an e-mail to soni.[protected]@hp.com, indiaarc.[protected]@hp.com along all the documents of purchased bill and sample test paper regarding this faulty toner (Q2612A) but after that there is no Response form HP still now.

I appeal all the HP customers that don’t trust the HP Product.

Thanx & Regards,
Nirupam Roy

dar sir,
i have given my hp laptop to the hp centre at okhla phase 1-200, new delhi on 25th nov'08 under the case no. [protected] so that the problem could be solved soon. i was informed later by the hp centre that the laptop's fan and harddrive has to be replaced. i have taken also hp carepack worth r6000 so that it will be under guarantee period of another two years since my purchase of laptop.
now on repeated phone calls and visit to the hp centre, the problem has not been solved yet. today i talked them again and came to know that hardrive has been replaced but issue of fan is still pending.they have not given any committment for the time required the fan to be replaced.

plz do take care of the customer as my majority of the work is laptop dependent.
thank you.
linu dubey

this is very dissappointing issue that i have not received my digicam yet.i have brought hp pavilion notebook, model no:-dv6913tx on 20th sep, 2008.More than 3 months have passed.ihave also received confermation from hp redemption cell on 8th oct, 2008 on my email.my redemption code is "GIOZW6TWW8". i request hp redemption cell to send my gift as soon as possible on the address below:-
SUHAS AGARWAL
C/O C.P.JAIN
A-734, GROUND FLOOR
SECTOR-19,
NOIDA[U.P.]

I have lodged complaint to HP No [protected]. Ink Cartridge does not work in my F4185 printer.

They are not confirming their plan of action for suitable replacement.

Rajendra

Dear Sir

I have purchased a HP (Compaq) Laptop from Home Town (Future Group Show Room) in ahmedabad on 03/05/2008 having bill no T10/103. the LCD of laptop has been damage in normal use condition due to manufacturing deffect, when i go to their service centre to repair they refuse for parts replacement in free of cost, they are demanding Rs.15000/- for LCD replacement. so i requesting you to do the needful.


Thanking You

Your Truly

Arunkumar N Nayak

I had purchase a Desktop PC from M/s Cyber Infotech Services 92 B/A Gole Market Jammu vide their invoice No 19 Dated 18/04/2008. To availing the Company's promotional scheme I had sent processing charges for Rs.1699/- (Demand Draft No. 115723 dated 02/05/2008 of Bank of India Satwari Branch Jammu) alogwith other formalites, under ( Hamper - B ) to Scheme Coordinator New Pavillion Desktop Offer c/o Innovative Incentives & Events Pvt Ltd. SCO 171-172, 2nd floor, Sector-8, Madhya Marg chandigarh- 160 018(UT). They had alloted redumption code 13743 and file no. 13132 and sent all items except Creative 2.1 Multimedia speakers (SBS A300) with the directions that speakers to be collected by the customer from the dealer where from you bought the PC. I had contacted the above dealer immidiately for delivery of speakers, but he refuse to deliver the item with the remarks that he had nothing received from the company in this regard. I lodged the complaint vide ticket -ID : YAB-296003 at http://www.hpredemptions.innovativesupport.in . In response to my complaint they had assure me that your complaint has been sent to HP Company and what so ever the solution will be intimated to you. but till date, even a gap of more than six months, they have not given any reply to my complaint despite of my repeated reminders on the subject matter. I would like to request that kindly look into the matter and send the speakers at my following address to avoid any further delay and harsment.

Yours Sincerly
D.V. Sharma
Mobile no. [protected]
Address:- House no.101, sector - D
Bharat Nagar, Talab Tillo
Jammu (J&K)

Dear Sir

I would like to bring your kind attention towards my case which is pending in the service centre from past 3 months. My details are as follows:

NAME : DINESH CHOUDHARY
LAPTOP : TX1003AU HP PAVILLION
SERIAL NO : CNF7111942
CASE NO : [protected]
CONTACT NO : +91-[protected]

I have given my laptop to SIMTECH COMPUTRONICS PVT. LTD, an authorised HP service center for a Recovery DVD on 03.10.2008. I am extremely tired by speaking with this fools. They are telling me sometimes it takes years also to receive your DVD. DID I MADE A MISTAKE BY PURCHASING A HP LAPTOP. FROM PAST THREE MONTHS THEY ARE NOT ABLE TO SUPPLY ME THE DVD, NOW THEY ARE TELLING ME TO COME AND TAKE YOUR MONEY BACK. WE CANT HELP YOU. YOU SHOULD NOT HAVE PURCHASED THE HP LAPTOP. YOU SHOULD HAVE PURCHASED DELL WHERE YOU CAN GET A GOOD SERVICE.
I am tired of speaking in the customer care at[protected], several times i spoke to them also but they were not able to help me. I spoke with Mr. Yogender (manager) at[protected] Simtech but didn’t heard my case. The front office people are telling me, Do whatever you feel like our company have a very good lawyers team who will handle the case easily. I spoke with M/s MADHURI at[protected] SHE GAVE ME THE NO. OF MR. RAKESH WHOM I HAVE NEVER FOUND ON DESK at[protected]. HE HAD NEVER BEEN FOUND ON DESK. GOD BLESS HIM

I am extremely got frustrated by the worst service i have got from the HP. At last customer care people got tired and gave me the email id and told me that your case will be heard here soon.
PLEASE DONT IRRITATE THE CUSTOMER SO MUCH THAT HE FORGET THE NAME OF HP IN DREAMS ALSO. HOPE TO HEAR FROM YOU SOON.
TIRED OF KEEPING SUCH A LONG PATIENCE. I HAVE SPENT AROUND MORE THEN 1000/- ON PHONE CALLS TO THIS FOOLS. NOW THE SERVICE CENTRE PEOPLE ARE TELLING ME TO COME AND TAKE MY MONEY BACK AND THROW THE HP LAPTOP IN A DUSTBIN AND BUY SOME OTHER REPUTED COMPANY LAPTOP.

If you can do something it will be very grateful.

THANKING YOU

DINESH

Hello,
I bought last year Hp Pavillion dv9000 model Laptop from HP, Display got failure.. Just before the warranty finish.. 3 months ago i brought it to the place where i bought.. and they send it to the HP SERVICE CENTER... For past 3 Months i am going there and asking for my laptop.. The only answer they can give is " come next week ." now 3 months past.. All my work been blocked cause they dont even help in giving my hard disk... Really got fed up.. Could u Help me about it?

RESPECTED SIR,

Below mail was forward to in.[protected]@hp.com 2nd jan 2009 waith subject DISSATISFACTION FOR SERVICE (NOTEBOOK OPERATING SYSTEM RECOVERY) BUT STILL TODAY WE HAVE NOT RECIEVED ANY REPLY FOR THIS MAIL now i am suffering a lot without my notebook as its not working so just request you read my below mail and pl look into matter

And help me to get my all benefits which has been lose due to this problem which is not getting solve by such gaint company

pl do needful

my case id : cchsap184477
thanking you
sihab






RESEPECTED SIR,


EM YOUR CUSTOMER & EM SUFFERING FROM NOTEBOOK RECOVERY PROBLEM & NOW ITS LIKE SCRAPE BOX FOR ME SINCE LAST 4 MONTHS


DETAILS AS FOLLOWS

NAME: SIHAB PATEL

PRODUCT: [NOTE BOOK] HP Pavilion DV6700

MODEL NO.: DV6703TX

S/N: CNF7484MZP

P/N: KD311PA#ACJ

CONTACT No. :[protected] /[protected] /[protected]

SIR,

Myself Sihab is really feeling ashamed for writing such mail to such gaint Corporate. After waitin a lot as em also human being so I also have patients & patients also ends at certain limit as mine end.
As now I get rid off for following your process now I need to correspond with u in black n white so that I can get some favorable output & results of my notebook recovery problems & can use it.

Experience with your service

I had visited to your service station which is located at Ankleswar, Bharuch, Gujarat, India named xcort systems
Sinces last four month the day when note book mainboard get infected & had been changed by your side from that day to till today my notebook recovery drive has been deleted which came to know me & then after when I contact to your service center yr representative told me that I need to talk to customer care, from their I came to know that I need to install recovery drive again for that, I need recovery disk they told me
it will delivered to my residence address within 10 days till that my notebook was like scrap for me I was eagerly awaited for disk so when ten days got over &
I call again to customer care a representative told me that its despacth to your address it will delivered to memtioned address with 5 to 6 days again after this period I call to customer care than a represtative told me that main board not contain any serial no. so first you need to visit our nearest service center so again I go back to ankleswar which is 30 kilo meter far from my residence after going their & updation for serial no got done than again I call to customer care & than after again same process has to be followed by me to customer care & finally got disk but it cant help me than after again same process with your service center, person their finally replied that this DISK is not solving this problem so need another disk than after I again called to customer care & followed again same process & they send me disk again after 15 to 20 days I need to be awaited for same time this all things are going on since last four months I think em a foot ball your customer care & service center persons kicking from this goal post other goal post. Em unable to use my notebook & also need to go cyber cafe for small works which is effecting lot to me & my business Till today your service center person has tried new recovery disk which was deliver to me again from your side but still my problem is not solve and now when today again I call to customer care representative took your service center person he also told that this disk is not able to create recovery drive he also told to customer care representative that their might be problem in main board So now em fade up by your this kind of exercise also my notebook is not working my warranty is also running up n near to finished

Finally would request you take a interest in my notebook, resolve my problem of notebook recover as I have lost my many important data mine


When I was about to purchase my notebook their are my company who deals in same product but i took your product only with a confidence in quality & service of your with such giant name so request you prove my confidence in you rather to wave me


NOW AS ITS HIGH TIME I NEED NEW NOTE BOOK OR MY FOUR MONTH WARRANTY I[censored] CAN MAKE MY NOTEBOOK PROPERLY THAN PLEASRE INCREASE MY WARRANTY FOR THIS FOUR MONTH

I just need explanation what for my four month warranty which has not been used by me due to this type of service which is unbelievable from your side

Hope some one will come forward to solve my problems

Will be eagerly waiting for your prompt favorable reply SO THAT I CAN TAKE SOME FUTHER DECISION ON IT

Thanking you
Sihab

hello sir,
i have a laptop of hp pavillion model number is dv6767tx..
my laptop battery is not working properly.. i was given a battery to hp care but they told me that your battery number is not matched to your laptop model.. but how can possible this one.. i have purchased a laptop two months ago and it is in warranty yet.. and how can i know my battery number is matched or not...and how can i check my battery number is original or not... give me a proper reason and tell me what to do for further process..

i hope will you reply me the answer with respectively...

I have Purchased HP pavillion DV5 on 3rd november 2008 from Nehru Palace HOP show Room, and that time HP was offering kodak Digital Camera on it, for which customer need to send draft of Rs 990 to HP redemption cell
REDEMPTION CELL ADDRESS
HP Redemption Cell
First Floor, A – 2, Okhla Industrial Area, Phase – I
New Delhi – 110020
Phone[protected] lines)
Fax[protected]

and according to HP redemption cell, they would take 6 weeks to process any request, but still i haven't recieved my Digital Camera or any acknowledgment message from their side and it has been almost 50 days since i havei send all the mentioned document and Draft of Rs 990 to them, and i have tried HP redemtion cell phone no.[protected] several times but no one has picked up the the phone.

i had an laptop of hp and the model no of mine laptop is pavilion dv6703tx and i had purchased out in march and the serial no. of mine laptop is cnf8010jzr i am reciveing the problems in mine laptop from the purchase date and till today. I had subbmitted the laptop to the service center for 8 times in okhla phase1 and the problems which i had ouccred are
1. display was not working and for this they had changed mine screen panel
2. finger print sensor.
3. dvd writer changed for three times
4. charging adapter had changed
5. charging slot had been changed
6. bluetooth has changed
7. speaker has been changed and still they are not working
8. and the ram has changed out due to i was reciving the hang problem
and till today i am not satisfied of all the services and at last i can say that many things are still not working i.e. the display is not in proper color as was on purchase date and internal speakers are not working.
for all this from the purchase i had submitted mine laptop for two and a half month and thts why i want the replacement of mine laptop

thanks with regards
Akash Gupta
+91-[protected]
+91-[protected]

Sir/ Madam,

This is reference to the roberry of our three HP LPG cylinders. Two were registered on My Father in Laws name their consumer No. is 602347, & one registered was on My Brother in Laws name their consumer no. is 606308. We have launched complaint at local police station and our complaint no is No. Pl/Cal/14580/2008 dated 15/12/2008 (MAR No. 1586/2008). When we approached our gas distributor for issuing us new cylinder in place of robbed one, he is relunctant to issue the same. He told us to apply for new gas connections . However we are ready to pay for new cylinders instead of new gas connections . When we have already gas connections with regulator why we should apply for the new one? Also please let us know what is the procedure to get the robbed cylinders replaced by the distributor. Please advice on the same at the earliest as we are facing difficulties to get refilled one as now we are managing with only one LPG cylinder .

Our Distributors :M/s Kavlekar Gas Service,
HP Gas Dealer, Saligaon Bardez Goa.
Distributor No: 963550

Thanks
Yogita Shetye

Hi
Following is an excerpt from the complaint sent to HP (no email available other than a complaint form) and tataindicombroadband.com. through my personal email id.

What appalls me is the apathy and the lack of any support on basis of which i can feel assured that the serious nature of my concern has been noted / taken care of.

I am therefore writing this with correspondence support - so that there is a written record of this complaint elsewhere other than the parties i have grievance against.

Kindly do advice what else I can do.

Much regards
Gauri

HP complaint number: CCHSAP184724
tataindicom complaint number :

Contents of mail to tataindicom:

rom gauri dakhne <[protected]@gmail.com>
to [protected]@tatacommunications.com,
appellate.[protected]@tatacommunications.com
cc [protected]@yahoo.com
bcc Rugved Dakhne <r.[protected]@zensar.com>,
[protected]@hotmail.com,
[protected]@yahoo.com
date Mon, Jan 5, 2009 at 10:14 AM
subject reference: My various complaints regarding my tataindicom connection
mailed-by gmail.com

hide details 10:14 AM (1 hour ago)


Reply


Dear concerned customer grievance officer in-charge,

My tataindicombroadband user-id [protected]@vsnl.net has been inactive
since the last two week or so.
I have lodged several complaints - so many times i have lost track...
you can look up the complaint numbers under my id... and the status as
per your so called 'service confirmation centre' where they keep
assuring me 'we've taken note and forwarded the complaint to rrelevant
authorities.'

Nothing happens.

And it is not the first time... every single time i have had a problem
with the connection, i have had to re-lodge it and then again. Your
assigned engineer of course even has the gall to tell me why do you
keep doing that!!

This latest complaint takes a rather serious turn however.
I have again since the very beginning requesting for a router for my
connection to your engineer and the area in-charge... I keep getting
various replies - it will cost xyz amount that randomly varies... or
then why dont you get a router and install it yourself?
Which finally I did - with the help of a local HP service centre
engineer since yours didnt deem to come by to supervise after assuring
that he would.
He did speak to the engineer from HP however and provided all the
necessary details.

What has occurred since then is a random series of
connection/disconnection activities for which i lodged the latest
complaint. Your helpline guy assures me the connection is in working
order... however when i try to log on, i cant and keep getting
errors. One of them reads - ' IP address conflict - Currently another
computer is using the same active IP address'.
Upon taking cue from Q & A forums online via another internet
connection I found out that my IP address has been seized by another
computer and is being re-routed. I suspect some one has changed some
settings to siphon off free internet access.

I am deeply aggrieved at the lack of response from your support system
time and again... this error could have been found out much earlier if
your so-called expert engineers landed to take care of the complaint
and tested why my internet access is blocked on my computer when it is
showing 'active' on your systems... instead of having an total
amateur like me having to struggle my way around to discover this.

As a concerned citizen I am tempted to lodge a complaint with the
consumer court and also an FIR with the police regarding this -
considering the appalling number of cyber crimes that are rampant
today but I would first like to give you a chance to rectify the
slight on your side.

If i dont find my grievance addressed within the next 24 hours(which
incidentally is a favorite quote i hear from your helpline number)
rest assured I will take the needful action.

Thanking you in anticipation

Gauri Dakhne




--
Carpediem!

Contents of mail (in online form) to HP:


On Mon, Jan 5, 2009 at 11:06 AM, gauri dakhne <[protected]@gmail.com> wrote:
> Dear concerned customer grievance officer in-charge,
>
> My tataindicombroadband user-id [protected]@vsnl.net has been inactive
> since the last two week or so.It happened after I went to your Mahim
> based dealer / service centre CyberPoint on LJ Road (telephone no
> [protected] / [protected]) with a request to check my computer for any
> apparent problems - since it appeared to be slow and the battery did
> not last long at all. I also needed to install a router for my
> broadband connection which on the advice of the tataindicom service
> engineer I purchased separately and could not figure how to hook up
> since i am not computer savy.
>
> Immediately even without looking at the problem (since the assigned
> engineer to this center whoever it was, was not available) I was told
> I would have to leave the computer behind to be re-configured back to
> its original settings. As disheartening as the news was since I did
> have a lot of data that would get wiped out, I agreed to do the same.
>
> I also left behind the entire router package in the box it arrived
> along with an installer CD for the router that came with it.
>
> The next day the service centre guy one mr Asif called to say my
> computer had been re-configured and the router CD installed... and
> that the engineer would like to come by and hook it on to the cable.
>
> I paid him Rs 800 for the re-configuration which upon discussing on
> several Q & A forums i found out is the last thing ever one does to
> the computer when the computer crashes and there is no hope for
> repair. I also paid an additional Rs 500 for installing the router. (I
> was told someone would come the next day to ensure everything was in
> smooth working order and also carry the receipts for both... so far no
> one has come by with anything)
>
> What has occurred since then is a random series of
> connection/disconnection activities for which i lodged the latest
> complaint with the service centre. The guy assures me someone will
> come by but no one does.
>
> At tataindicom however, the customer service has been testing the
> connection and is reported to be working,
> However when i try to log on, i cant and keep getting errors. One of
> them reads - ' IP address conflict - Currently another computer is
> using the same active IP address'.
>
> Upon taking cue from Q & A forums online via another internet
> connection I found out that no router installation has been done on my
> computer - there is no program that exists for the router (d-link DIR
> 300 wireless G router - which is the name of the product i use)...
> more over, ir occurs to me now that my IP address has been seized by
> another computer and is being re-routed. I suspect some one has
> changed some settings to siphon off free internet access.And the only
> person who has had complete access to my machine and my internet
> connection along with all IP and user details is your service centre
> guy.
>
>
> As a concerned citizen I am tempted to lodge a complaint with the
> consumer court and also an FIR with the police regarding this -
> considering the appalling number of cyber crimes that are rampant
> today but I would first like to give you a chance to rectify the
> slight on your side.
>
> If i dont find my grievance addressed within the next 24 hours, rest
> assured I will take the needful action.
>
> Thanking you in anticipation
>
> Gauri Dakhne
>
> Carpediem!
>

HP replace 3055nf printer with new model HP 1522nf. It has very poor. The Cost of Printer is above 22000/- but we can get only 1000 pages. We faced scanning problem if we refill that cartidge. It is very difficult to buy new cartidge every time.

Hp has very good quality service station and services but today they fail in that.

Hello


I bought HP Tx1003 AU in March 2007. Since then I have been facing problems very frequently. Within 15 days of buying, operating system was reinstalled twice.
Then this year in 2008, in last 4 months, there was issue with display and start up so motherboard was changed twice ( HP service ID [protected]).
Now again there is problem with start up (HP service ID [protected], CCHSAP182324)). I am really frustrated. What should I do now.

Ashwin Garg

I had purchased a HP laptop in August 2007. The screen went dead in September 2008 and I gave it for repair to the HP Service Centre at Saki Naka, Andheri, Mumbai on 11th October, 2008 under the Case ID [protected]. I was told that the motherboard was faulty and it would be replaced in 3-4 days. However, the laptop was finally repaired and given back to me only in the first week of November 2008. Thereafter the laptop again stopped working on 28th November, 2008 and was given for repair on 29th November, 2008 under the case ID [protected]. The Service Centre informed me that the motherboard has to be replaced once again and the same will be done in 3-4 days. It has now been 35 days but the laptop has still not been repaired. I have been asked to contact Mr. Rakesh Rasailam from HP on[protected] but he never answers the phone. I was then asked to speak with Mr. Arun Poojari on[protected] and 91-[protected], who has been of no help at all. There has been no response to the emails that I have sent. I even lodged a complaint on the HP website under the ID No. CCHHSAP183730. No one has bothered to respond to this as well. Please do not purchase any HP products since their after sales service is PATHETIC.

Please any body give me HP india Customer Care Number.