HP India Complaints & Reviews

Hi
Following is an excerpt from the complaint sent to HP (no email available other than a complaint form) and tataindicombroadband.com. through my personal email id.

What appalls me is the apathy and the lack of any support on basis of which i can feel assured that the serious nature of my concern has been noted / taken care of.

I am therefore writing this with correspondence support - so that there is a written record of this complaint elsewhere other than the parties i have grievance against.

Kindly do advice what else I can do.

Much regards
Gauri

HP complaint number: CCHSAP184724
tataindicom complaint number :

Contents of mail to tataindicom:

rom gauri dakhne <[protected]@gmail.com>
to [protected]@tatacommunications.com,
appellate.[protected]@tatacommunications.com
cc [protected]@yahoo.com
bcc Rugved Dakhne <r.[protected]@zensar.com>,
[protected]@hotmail.com,
[protected]@yahoo.com
date Mon, Jan 5, 2009 at 10:14 AM
subject reference: My various complaints regarding my tataindicom connection
mailed-by gmail.com

hide details 10:14 AM (1 hour ago)


Reply


Dear concerned customer grievance officer in-charge,

My tataindicombroadband user-id [protected]@vsnl.net has been inactive
since the last two week or so.
I have lodged several complaints - so many times i have lost track...
you can look up the complaint numbers under my id... and the status as
per your so called 'service confirmation centre' where they keep
assuring me 'we've taken note and forwarded the complaint to rrelevant
authorities.'

Nothing happens.

And it is not the first time... every single time i have had a problem
with the connection, i have had to re-lodge it and then again. Your
assigned engineer of course even has the gall to tell me why do you
keep doing that!!

This latest complaint takes a rather serious turn however.
I have again since the very beginning requesting for a router for my
connection to your engineer and the area in-charge... I keep getting
various replies - it will cost xyz amount that randomly varies... or
then why dont you get a router and install it yourself?
Which finally I did - with the help of a local HP service centre
engineer since yours didnt deem to come by to supervise after assuring
that he would.
He did speak to the engineer from HP however and provided all the
necessary details.

What has occurred since then is a random series of
connection/disconnection activities for which i lodged the latest
complaint. Your helpline guy assures me the connection is in working
order... however when i try to log on, i cant and keep getting
errors. One of them reads - ' IP address conflict - Currently another
computer is using the same active IP address'.
Upon taking cue from Q & A forums online via another internet
connection I found out that my IP address has been seized by another
computer and is being re-routed. I suspect some one has changed some
settings to siphon off free internet access.

I am deeply aggrieved at the lack of response from your support system
time and again... this error could have been found out much earlier if
your so-called expert engineers landed to take care of the complaint
and tested why my internet access is blocked on my computer when it is
showing 'active' on your systems... instead of having an total
amateur like me having to struggle my way around to discover this.

As a concerned citizen I am tempted to lodge a complaint with the
consumer court and also an FIR with the police regarding this -
considering the appalling number of cyber crimes that are rampant
today but I would first like to give you a chance to rectify the
slight on your side.

If i dont find my grievance addressed within the next 24 hours(which
incidentally is a favorite quote i hear from your helpline number)
rest assured I will take the needful action.

Thanking you in anticipation

Gauri Dakhne




--
Carpediem!

Contents of mail (in online form) to HP:


On Mon, Jan 5, 2009 at 11:06 AM, gauri dakhne <[protected]@gmail.com> wrote:
> Dear concerned customer grievance officer in-charge,
>
> My tataindicombroadband user-id [protected]@vsnl.net has been inactive
> since the last two week or so.It happened after I went to your Mahim
> based dealer / service centre CyberPoint on LJ Road (telephone no
> [protected] / [protected]) with a request to check my computer for any
> apparent problems - since it appeared to be slow and the battery did
> not last long at all. I also needed to install a router for my
> broadband connection which on the advice of the tataindicom service
> engineer I purchased separately and could not figure how to hook up
> since i am not computer savy.
>
> Immediately even without looking at the problem (since the assigned
> engineer to this center whoever it was, was not available) I was told
> I would have to leave the computer behind to be re-configured back to
> its original settings. As disheartening as the news was since I did
> have a lot of data that would get wiped out, I agreed to do the same.
>
> I also left behind the entire router package in the box it arrived
> along with an installer CD for the router that came with it.
>
> The next day the service centre guy one mr Asif called to say my
> computer had been re-configured and the router CD installed... and
> that the engineer would like to come by and hook it on to the cable.
>
> I paid him Rs 800 for the re-configuration which upon discussing on
> several Q & A forums i found out is the last thing ever one does to
> the computer when the computer crashes and there is no hope for
> repair. I also paid an additional Rs 500 for installing the router. (I
> was told someone would come the next day to ensure everything was in
> smooth working order and also carry the receipts for both... so far no
> one has come by with anything)
>
> What has occurred since then is a random series of
> connection/disconnection activities for which i lodged the latest
> complaint with the service centre. The guy assures me someone will
> come by but no one does.
>
> At tataindicom however, the customer service has been testing the
> connection and is reported to be working,
> However when i try to log on, i cant and keep getting errors. One of
> them reads - ' IP address conflict - Currently another computer is
> using the same active IP address'.
>
> Upon taking cue from Q & A forums online via another internet
> connection I found out that no router installation has been done on my
> computer - there is no program that exists for the router (d-link DIR
> 300 wireless G router - which is the name of the product i use)...
> more over, ir occurs to me now that my IP address has been seized by
> another computer and is being re-routed. I suspect some one has
> changed some settings to siphon off free internet access.And the only
> person who has had complete access to my machine and my internet
> connection along with all IP and user details is your service centre
> guy.
>
>
> As a concerned citizen I am tempted to lodge a complaint with the
> consumer court and also an FIR with the police regarding this -
> considering the appalling number of cyber crimes that are rampant
> today but I would first like to give you a chance to rectify the
> slight on your side.
>
> If i dont find my grievance addressed within the next 24 hours, rest
> assured I will take the needful action.
>
> Thanking you in anticipation
>
> Gauri Dakhne
>
> Carpediem!
>

HP replace 3055nf printer with new model HP 1522nf. It has very poor. The Cost of Printer is above 22000/- but we can get only 1000 pages. We faced scanning problem if we refill that cartidge. It is very difficult to buy new cartidge every time.

Hp has very good quality service station and services but today they fail in that.

Hello


I bought HP Tx1003 AU in March 2007. Since then I have been facing problems very frequently. Within 15 days of buying, operating system was reinstalled twice.
Then this year in 2008, in last 4 months, there was issue with display and start up so motherboard was changed twice ( HP service ID [protected]).
Now again there is problem with start up (HP service ID [protected], CCHSAP182324)). I am really frustrated. What should I do now.

Ashwin Garg

I had purchased a HP laptop in August 2007. The screen went dead in September 2008 and I gave it for repair to the HP Service Centre at Saki Naka, Andheri, Mumbai on 11th October, 2008 under the Case ID [protected]. I was told that the motherboard was faulty and it would be replaced in 3-4 days. However, the laptop was finally repaired and given back to me only in the first week of November 2008. Thereafter the laptop again stopped working on 28th November, 2008 and was given for repair on 29th November, 2008 under the case ID [protected]. The Service Centre informed me that the motherboard has to be replaced once again and the same will be done in 3-4 days. It has now been 35 days but the laptop has still not been repaired. I have been asked to contact Mr. Rakesh Rasailam from HP on[protected] but he never answers the phone. I was then asked to speak with Mr. Arun Poojari on[protected] and 91-[protected], who has been of no help at all. There has been no response to the emails that I have sent. I even lodged a complaint on the HP website under the ID No. CCHHSAP183730. No one has bothered to respond to this as well. Please do not purchase any HP products since their after sales service is PATHETIC.

Please any body give me HP india Customer Care Number.

Dear Customer,

We would like to inform you that since the address provided below is beyond the service limit of the Courier, we are unable to dispatch the gift.

Hence, we request you to kindly provide us an alternate address, so that we can dispatch your gift at the earliest.

dear sir
my redemption coad is RVLOH 73V1A My alternet address is
MUKESH JAIN
c/o DINESH JAIN
375D SOUTH CIVIL LINE
NEAR IG POLICE OFFICE
DANIK BHASKAR PRESS ROAD
JABALPUR (MADHYA PRADESH)
PIN COAD - 482001
PHONE NO[protected]
MOBILE NO- [protected]
SIR PLEASE SEND MY FREE GIFT IN THIS ADDRESS.
AND INFORM ME CORIER SERVICE NAME, DISPATCH DATE, CONSIGNMENT NUMBER.
I HOPE MY GIFT IS DISPATCH EARLYER
THANK YOU SIR

sirjee, i will send many mail but no reply pls do action about my gift &reply me.
thankyou





Please feel free to write us for further clarifications.

HP Redemptions

S O L U T I O N S I D I G I T A S

1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

Office: +[protected] | Email: [protected]@digitas.com

www.digitas.in



Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.



Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.



The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.


[protected][protected][protected][protected]

From: yogesh jain [mailto:[protected]@rediffmail.com]
Sent: Friday, December 12, 2008 12:04 PM
To: hpredemptions
Subject:



my redemtion code is RVLOH73V1A

Following are shipping status updates of shipment(s) :


Waybill Number : [protected]
[protected][protected]
Pickup Date : 03 December 2008
From : NEW DELHI
To : BHILAI
Status : Returned To Origin. Contact Customer Service
New AWB Number : [protected]


Waybill Number : [protected]
[protected][protected]
Pickup Date : 08 December 2008
From : BHILAI
To : NEW DELHI
Status : Shipment Redirected. Contact Customer Service
New AWB Number : [protected]


Waybill Number : [protected]
[protected][protected]
Pickup Date : 10 December 2008
From : NEW DELHI
To : NEW DELHI
Status : SHIPMENT DELIVERED
Date of Delivery : 10 December 2008
Time of Delivery : 16:30
Recipient : STAMP


Message :

sir aapke pas hamara courier wapas aa gaya hai kripya aap hame turant bhejne ki kripa kare is address par Mukesh jain c/o Maggi enterprises mig25 lochan nagar near digree collage RAIGARH (C.G.) PIN CODE 496001 PH.NO.[protected] MO.NO. [protected]

SIR HAME AAPKE TELEPHONE NO.[protected] PER MANY TIMES CALL KIYE PER KOI JABAB NAHI MILTA HAI KYA MERA GIFT MILEGA YA NAHI AAP ISKA JABAB EMAIL SE DE DE TO AAPKI KRIPA HOGI

HI,
I HAVE PURCHASED A HP LAPTOP SR.NO. CND823Y5FY. WITH OFFSER MP3 PLAYER.
I AM APPLY THE MP3 PLAYER. MY REDEMPTION CODE IS GV9YMO1W8Z
I AM SEND DOCUMENTS (BILL, D.D. RS. 600/-, ORIGINAL STICKER) ALL DOCUMENTS SEND IN ONE ENVELOP. BUT HP REDEMPTION CELL IS SAID ONLY RECEIVE BILL, AND D.D. THEN AFTER I AM SENDING A FAX TO HP REDEMPTION CELL. COPY WHICH IS XEROX OF ORIGINAL STICKER OF LAPTOP. BUT HP REDEMPTION CELL OFFICE DO NO RECEIVE THE FAX. I RECEIVE THE OK FAX SIGNAL. I HAVE SEND A COPY 2 TIMES. BUT OFFICE DOES NOT REPLY AND MY CLAIM IS HOLD.
GIVE ME A E-MAIL ID OF HP REDEMTION CELL.
MY E-MAIL ID IS : amit.[protected]@yahoo.co.in

Compaq-Presario B1214TU
Hewlett-Packard India Sales Pvt. Ltd
Jasmin Joshi, 501, 5th Floor, Satkar Complex, Behind Swagath Building, Off C.G.Road, Navrangpura
Phone:[protected] Call Center No#[protected]
Fax:[protected]
Ahmedabad, Gu 380 009
IN
www.hp.com


PRODUCT CAME WITH MANUFACTURING DEFECT NOT WORKING MOST OF THE TIME AND WHEN WORK IT BECOME TOO HOT NOT USABLE AS THE PURPOSE OF PURCHASE (LAPTOP) AND MOST OF THE TIME I REMAINED UNUSABLE ONLY AFTER PURCHASED STAYED IN SERVICE CENTER WAITING FOR REPAIS AND PARTS REPLACEMENTS... Hon. Sir/Madam, I�m Rajiv Joshi, Proprietor, N. Rajeev & Company, One of the frustrated customer from product & after sales services of HP, living at Megha Bunglow, Opp. Jariwala Park, Nr. Ishvar Bhuvan, Navarangpura, Ahmedabad - 380009. I bought a Laptop Model Compaq B1214 Serial No. CNU7322GX8 & Product GP278PA from Opponent No. 4 Care office equipment pvt. Ltd, 4, G F, Fairdeal House, Nr. Swastik crossroad, Opp. St. Xavier�s Girl�s Hostel, Navarangpura, Off C.G. Road, Ahmedabad-380009, and the sales person Apeksha Shah sold me the Compaq B1214 Laptop with invoice no 003119CRI, on the date of 8th February, 2008 by giving me all the falls Description of the deal and services promises like excellent performing product and satisfactory after sales services telling me that the product is one of the best performing product and the HP service station is coming to our basement only so if there is any problem it will be easiest to fix any kind of problem. So I trusted her promises and purchased the computer Package for Rs. 44993/76 paid by my father in law�s creditcard. From the day One I purchased it, I am facing lots of problems like, Low Quality product 1. Hang some applications not working properly and slow processing. 2. Speakers stopped working on the third day of my purchase and bottom of the product heat up so much that it burns the skin, dangerous to work with. 3. In the middle of the work, Computer go hang and Loose hours of work in restarting. 4. web cam stopped working in the middle of work and not able to find cam warning keep coming on clicking on start button of webcam. 5. Battery Backup and battery discharging in switch off condition. 6. Booting problem I have submitted my notebook to your service center at Xcort Micro Systems, Hewlett-Packard India Sales Pvt. Ltd, Authorized Service Centre, SF : 1-2 Ashirwad Complex, Mr. Mehta Sweet Mart, Usmanpura, Ashram Road, Ahmedabad � 380014, GujaratTel :[protected]/27540092 Against JOBCARD #1832 to fix the problem of speakers and it took around 15 days to get it fixed and I have to be without my important documentation and business work. Received same after repaired after 3days again facing the same problems of hang, slow processing, speaker stoped working and Booting problem. Again I have submitted on the 11/11/2008, JOBCARD #3261 with the Booting problem and speaker problem. The Technician Yogesh said me that the problem is due to HARD DISK FAILURE DUE TO MANUFACTURING DEFECT and need to replace the Hard Disk and also need to order the recovery disk by calling the HP on[protected]. HP lodge complain and gave complaint no [protected]. After Three-Four days I receive the recovery disk I delivered them to service center and they told me now they will order the New Hard Disk. On November 22 I received the call that they have received the New Hard Disk and I can collect the Laptop. When I go there and start checking the Laptop the laptop still not working and the Technician Kamlesh Patel insisted me to sign the job card take the delivery of the computer and get out but I insisted not to take the computer before checking, because I heard that many clients are cheated that way and I was warned about that and finally same thing happened the computer was not working at all, So Technicians over service center told me that might the wrong parts arrived or the manufacturing defect in mother board or other parts. Even after requesting to Mr Himanshu Karnik and Mr Jasmin Joshi at regional HP Office at Ahmedabd I just received falls promises and up to today�s Date on 1rst December 2008 I m without the product for what I spend Rs. 45, 000/- and on top of it I loose precious working when I was my trips to Mumbai, because I could not work with any other computer without install business softwares. I am giving surety that I will not buy any HP Product in future, Pls help me with this matter and save me from all the harassments for being the HP customer. & Pathatic services About after sales service 1. no feedback of my machine either through phone or sms even from HP's side. 2. no picking up of calls when i being customer call them. As it becomes HP�s Duty to inform me and not my duty when once the laptop is given to the service center to keep me informed about my machine. 3. No proper coordination between the people of workshop and the service center. 4. delay in giving my product back to me so I keep loosing my work and no replacement automatically even if the laptop has been with the HP workshop as there is no part availability or any sort o[censored]ndue delay which is highly not acceptable. 5. mishandling of my laptop and all the bottom of the laptop are scratched and when questioned they are unanswerable. 6. usage of harsh and language which is not at all tolerable.

fax not working showing comm error 368. while sending n while receiving the fax it shows no fax detected

1. I purchased a hp laptop from YOUDAN MARKETING, 5-9-324, opp SBH, Gunfoundry, Hyderabad-500001 ( Tel.[protected] on 27/10/2008 vide their invoice no.[protected].

2. The redemption code for the free gift of this purchase ( Digicam) is SZXNLEG72F .

3. The Solutions Integrated Marketing services Pvt. Ltd. collected the handfling and packaging charges of Rs. 990/ from my father's bank account ( CANARA BANK, SECTOR-20, NOIDA, UP ) through the cheque no 061637 . The money was collected by them on[protected] from the bank.

4. The free gift is yet to be delivered to me. I had written to them in reply to their e-mail stating that my address is shifted or not found. It is unfortunate to all o[censored]s that the your authorised person/agency does not know the name of BITS, PILANI(Hyderabad campus, a well known Educational INSTT. of international standard) The text of the reply sent by me on 9th December, 2008 reads as follows:
"It cannot be agreed to the rweport that my address is wrong or shifted. A reputed institution like BITS, PILANI campus HYDERABAD and its Krishna Boys Hostel located at Jawahar nagar at Hyderabad is a very famous one and internationally reputed one. The report of tge courier agency is therefore wrong. All the full details were mentioned in my purchase voucher while purchasing the LAPTOP from your distributor/stockist at Hyderabad. Apprending some irregularities my fathaer Dr. G.K.Choudhury therefore, visited your premises at New Delhi( He is Delhi based) on 10th November, 2008 requesting you to handover the gift to him for which I had submitted a written signed authorisation letter to you but you declined. However, my father deposited the amount (Rs. 990/-) for which it appears you are only interested but not in providing service, alongwith the original authorisation letter signed by me on 12.11.2008. The episode is really regrettable due to lack of sincerety on the part of someone, I feel.
I would request you to please call on my father ( Mobile no. [protected]) who stays in NOIDA( about 6 km from your office) to get the address again as it would not be possible for me to reply again and again through my hectic academic activities in the institution(BITS, Pilani Hyderabad campus).

Thanks.
SAGNIK CHOUDHURY
Krishna Hostel, Room no. K-208,
BITS, PILANI HYDERABAD CAMPUS
JAWAHAR NAGAR VILLAGE (Shameerpet mandal)
Near hakimpet Air Force Station
HYDERABAD."

I would also let you know that I shall be away from my college campus from 3rd January, 2009 to 19th January, 2009 due to my semester vacation.
I therefore, request you to kindly take immediate action to deliver my material. I may be contacted during my absence at my father's Mob. no. [protected] who stays at NOIDA just about 6 KM from the office of the agency handling the gift.

made the purchase less than six months ago from their auth dealer at AS RAO NAGAR SEC'BAD, AP . 3 Times it had gone blank necessiating recovery loosing all data .The main problem still persists - dotted lines on the monitor screen a clear sign of some major defects . Will HP send its rep to my residence. It is difficult for me to travel to far away service stn at BEGUMPET.

My printer gives computer printout OK but unable to take copy from scanner & showing scanner error 20....

I have purchased a product of HP worth 49990. The product overall was fine on usage but there was a constant problem seen in the camera.
I then approached the Hp service centre an told them that my software or the camera listing continuously goes off and on in the device manager. The person said that it is a software issue and they will fix it and give it back. After one day all they did was restored my laptop and the camera was workin fine then later same happened again. I took it to the service centre again and again they do the restore. I lost my data twice but what the heck as the following would fix my computer.
After few days it happened again and i never then get back to the service centre and my camera finally went out. I said damn they'll restore and then again same prob.
Then today what i found was i[censored] stretch the laptop till the end the camera shows in the device manager and tehn again goes off. So it is definitely a wiring problem and HP never thought of exchanging or recalling the products back. If it was constant. I also work for REEBOK and we find a continuous feedback in the product we recall it from the stores. But HP never did. All i can find is there customer service is real bad and they hardly care bout the product.

so this definitely a bad marketing for them
AS I AM TELLING ALL MY FRIEND'S TO NEVER GO FOR hP PRODUCTS.

Thanks & Regards
Abhishek Bali
Reebok India Company
Territory Sales Manager

Ihad purchased on 6th Oct 2008, A hp Laptop (pavilion dv 2910 Tx) with a Kodak digicom offer. I had sent a cheque of Rs 990, as asked by hp on 10th Oct but I am yet to receive the camera even after 10 weeks has passed.

What can I do. I tried to check hp website but could not get anywhere.

PS Banerjee

the subject cited product bought from M/s solutions aliganj and since the time of purchase in 2007 giving problems under the warrenty period checked by techicians from dealer and company seal was broken by these technicians when send it to for repair at service centre at ashok marg in lucknow they refused to consider it in the warrenty period after long persuation they repair it and taken Rs800/- and told that company supplied black cartiradge is defective till today printer is not working.
I hope before the purchase of hp products one should uder stand the type of service they provide. no hope from hp people
Thanking you HP
Manoj Gurnani

I have purchased HP Pavilion dv6710 notebook in Oct 2008. Due to some technical problms, the laptop was sent to HP authorised Service centre in Pune (Vintech Electronic Systems Pvt. Ltd) on in Nov 2008 .
They told me that problem was faulty DC-BOARD due to which the laptop is not getting charged and they have sent request for the replacement part(DC- Board), within 2-3 days I will receive the part and I can work on my laptop.

But today till 15th Dec.2008 even after a month, I have not received the part(DC BOARD). I am getting same response status as the part is not available.

Dear sir,
My case ID : [protected]
This is to inform you that I have submitted my laptop on 20th October in uptec computer consultancy (Address: 16 rana pratap marg, uptec crossing, lucknow-226001, phone[protected]extension240) for repairing and they are saying that they have to replace the part but hp is not providing them the part as I m mba student my all work is depend on laptop only but I m not able to use, this is a very big problem for me and I have spent 45000 and still I am not able to use it.
I went to them more than 10 times and they gave me no response and they also gave me some numbers of hp customer care but when I called customer care, they gave me the number o[censored]p region coordinator but he is also not picking up of the phone. Since it’s almost 2 months my warranty is also lapsing.
I have done all the efforts from my side and now I m fed up because didn’t get good response from your side. When today I went to the uptec consultancy center they said that I m not making effort from my side so its high time now because I also called gurgaon centre but they are also not replying so now I have one option left is to go to the court and file case against you.
Please look in to this matter as soon as possible, or I have to go for alternatives.
Thanks and Reagrds,
Abhai Dwivedi I

HP is full o[censored]nprofessionals.I bought a HP laptop(dv 9700) six months back..used it for three months then there was some problem with the display adapter.So i contacted the dealer, so he sent the laptop to HP..i got a confirmation from HP through sms that service report has been generated..the dealer said that it would just take 4-5 days for everythin..its been more than 2 months now no reply from HP.I spoke to the regional head of HP(Mr. Somnath)..but of no use..and i am still waiting..HP sucks

I HAVE PURCHASED A HP LAPTOP FROM SALEM, TAMILNADU. THEY TOLD A FREE GIFT OFFER OF WI FI MUSIC AND TV TUNER CARD AND I HAVE SENT A DD FOR RS500 TO HP REDEMPTION CELL. THEY HAVE SENT A EMAIL THAT THEY HAVE RECEIVED THE DOCUMENTS AND IT WAS APPROVED FOR FREE GIFT . IT WILL BE DELAED BY 6-8WEKS. MY REDEMPTION CODE IS H33EPPKC6Q. BUT STILL I HAVE NOT RECEIVED ANY GIFT OR ANY EXPLANATION FROM THE REDEMPTION CELL BY EMAIL. DONT KNOW WHETHER IT IS EXISTING OR NOT.

I purchased a Compaq laptop model V 3225 AU bearing sr. no 2CE720306R on 20 July 2007. In May 2008, the laptop started giving complaints and it was taken to their authorised service center in Cochin( Call ticket no:1463). Unable to diagonise the problem as it did not repeat while in their service center, they returned the same with in two days. Within a day the complaint re occured and I took it back again to their service center ( Call ticket no:1510). First they said it is corrupted OS, but soon they realised it is not, but were not able to diagonise the actual fault. Finally they said they will try replacing its System board and LCD. But on receiving it back I found the performance of the machine had gone down alot including its battery backup and I gave a complaint to them asking for replacement of the whole products since it seemed to be having some manufacturing defect. One of my friend who purchased the same model just one week ahead of me had also similar problems and same kind of rectification was done in his case too. My request for replacement of the laptop was ignored by HP despite the poor performance. On November 8, 2008, the same complaint reoccured and it was again taken to their service center. I was given a call ticket no:100389 and the lady at the service center informed me that this particular model has an inherent defect and hence the company is giving free replacement of the systems board even after its guarantee period is over. They replaced the system board after a week and with in 10 days it started giving the same trouble. When I took it back to the service center, they said all that we can do is try replacing the system board again, since this is problem with this particular model and we can only hope for the best! They gave me a call ticket no: 10054 which was later transfered to their another service center with a fresh call ticket no: 5649. After two weeks they informed me that machine is ready for delivery, but they said in the process the OS is corrupted. They did not even bother to reload the OS though it has a orginal OS supplied by them. The battery back up of the machine after each replacement has been going down and at the moment it just last a few minutes though it is just over a year old! The HP is not willing to to give me a new battery saying it is out of warranty now. I would not again buy another HP product again and wont recommend it to any one for sure