HP India Complaints & Reviews

I have purchased a desktop computer from Computer Planet, Bangalore during October Divali offer. As per the offer necessary payment has been made and registered with acknowledgement from HP vide redemption registration No. MKDAE 12CF4 and code No. 24826 file No. 24787. but it is surprise to note that till today i.e. 4th December 2008, no action has been taken by HP to sent the redemption offer to me.

Hence, HP should keep up his promise/offer promptly and assure that gift is sent early as poissbile.

Bye.

I had purchased HP Pavilion DV 6767 TX Laptop on 26/06/2008.that time VALUABLE GIFT Wi-Music device worth Rs.4500 & 5.1 Dolby Digital Wireless Headset worth Rs.6000
offered by HP Pavilion company with this model.Offer valid
up to 30/06/2008.I had sent Invoice copy with barcode no &Rs.500 D.D in favour of Solutions Integreted Marketing Services Pvt Ltd & barcode stiker AT HP Redemption cell,
First floor, A-2, Okhla industrial Aria, Phase-1 New Delhi-110020
By courier .Still today I Have been not received any GIFT or any information regarding this.Solicited reply will be highly appreciated.Thanking you. S.J Talati. gujarat refinery.vadodara

FROM LAST 5 DAYS DISPLAY WILL COMES ON THE MONITER ONLY
AFTER 4 TO 5 TIMES RESTART THE COMPUTER BUT TODAY EVEN WE RESTART THE COMPUTER SEVERAL TIMES NO DISPLAY IN THE MONITER

We have visited their service centre on 24-08-06 at Kalina and met Mr. Pratik during the warranty period. He forwarded the case to Gurgaon under case no 1401841. We wrote letter as above and sent all the print out papers. After removing the print out, the paper after several days too it bleeds if there is any moisture. We request to company that for bulky items like this printer there should be onsite warranty. We lost all hopes as the gurgaon office have not communicated anything in writing and over the phone they said that the vivera ink tends to bleed in moisture and before buying you should have confirmed at the showroom. When we visited the showroom they said that for technical details to call HP consumer no. The print out with them were all laminated and no printout were taken at that moment. My friend suggested to lodge the complaint on this website. Hence we request you to look in this matter and feel cheated as to how a reputed company like HP is not taking any responsibility. I have pledged not to buy any HP computers and laptops, as their carry warranty is so time consuming and risky. For printer. I wasted one whole day at kalina with Mr. Pratik and he too couldn't understand the problem.

I have other normal inkjet Hp printer 3745 worth Rs.3000 but that does not bleed. On this basis having faith in HP Company and products, we bought All in one worth Rs 15000.

We request if you could assist us as there seems to be a technical fault in the printer and HP are not interested in attending the complaint.

Other details of the product:
Product No : Q5834D
ITEM SN : MY5AC830X6

HUZAIFA MASSAWI
FOR GUJARAT CLAY MILLS PVT. LTD.
GUJARAT CLAY MILLS ESTATE, APEX HONDA 1ST FLR., OPP. BUNTAR BHAVAN, QURESHI NAGAR, KURLA (EAST), MUMBAI 400072.
TEL :[protected] / 2405 3992
FAX :[protected]

Hp having a worst customer support.
They never try to provide a satisfactory solution to customer instad of that they put
Aligation on customer.
Even they never feel courtsy to rply.
Plz go through trailing mail for reason behind my frustration.
I'm feeling cheated after by hp laptop.

Br
Imran


— original message — from: das, jitendra kumar to: imran khan sent: tuesday, november 25, 2008 7:22 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Hello imran
Let me investigate on this and will come back to u tmw. Regds/ jd

—
From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: tuesday, november 25, 2008 7:16 pm
To: das, jitendra kumar
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Dear jitender, may i plz know what is happening here!!! Today i got a call from your team mate mr. Yash stating that my laptop is no more in warrenty. I think this clearly shows the unability of hp as a company to resolve my problem and now the aligation is being made on the custmor for the fraud bill. I must submit the fact here to make it very clear that i am in pocession on the legitimate invoice which has been given to me by your retail pos. If the machine is not as per the warrenty then why is it that it was submitted at your service center in warrenty status the first go. This has come as sudden surprise and shock to me and that too after so much of follow ups and requests all across. Also the kind of custmor interaction mr. Yash has been trained on by such big corporate needs to be checked. Mr. Yash lack basic mannerism and has been exceptionally rude. There is no reason that when as a custmor when i am trying to explain my problem he just disconnets the phone without having the courtsy to call back.In the backdrop of such a harrowing experince and the fact that the company is trying to find out reasons not to repair and make the custmor responsible, i am no more intrested in any kind of discussions with you and your team. Plz except my humble request to refund my money by 28 nov 08 without any more bad experience. Also if the same is not in your jurisdiction i may plz be given the correct persons name/address and mail id to put my concerns accross. Hope this is my right as a custmor and failing which you are responsible for any legal action on the company. Best regards imran khan
— original message — from: das, jitendra kumar to: imran khan sent: monday, november 24, 2008 4:23 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear imran thanks for ur msg & i can certainly understand the frustration that you had gone through.

We will look into the issues u hv raised and resolve the pending issues at the earliest.



I am looking into personally & will update. Please be assured on our support.



Regds/





Jitendra das

+91 [protected]

—
From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: monday, november 24, 2008 2:27 pm
To: das, jitendra kumar
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Dear jitender, regrets to inform that its nearly over a month that my laptop with you. This is not at all accepted by a company of such repute selling it products at huge volumes. I have bought this machine taking into consideration your reputation but its very depressing to see such a response by your team. I am fighting for my own right for long and for the warrenty terms and conditions as mentioned during the purchase. The machine is deposited since 3 november with you. There must be some tat as described by your company to reslove any such issues. Kindly look into the matter as this has already caused lot of harresment, mental agony and loss of my professional matters. I am forced to write this mail as a prelude to my going the legal way. Plz refund my hard earned money or replace the same by 28 dec failing which i will be forced to approach the court of law for speedy redressal. Regards imran khan
— original message — from: imran khan to: das, jitendra kumar ; meena, tutu cc: harjinder. [protected]@hp.com ; smeek. [protected]@hp.com sent: tuesday, november 18, 2008 12:47 amsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Dear meena,



Very regretted to say that your services are pathetic.

Standby u sent to me, i’m using as show piece on my table.



I know there is some limitation for you.

So plz provide some senior person contact detail.

Who can provide me satisfactory solution?



One thing i can promise to hp. I’ll never buy hp product.

Even i never suggest any one to by this brand product. Rgdimran
—

—

— original message — from: imran khan to: das, jitendra kumar ; meena, tutu cc: harjinder. [protected]@hp.com ; smeek. [protected]@hp.com sent: saturday, november 15, 2008 1:27 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear meena, standby you have send asking for windows activation key, even i'v entered key mention on back side of laptop.
What to do? I have to give persentation in evening. Brimran
— original message — from: imran khan to: das, jitendra kumar ; meena, tutu cc: harjinder. [protected]@hp.com ; smeek. [protected]@hp.com sent: friday, november 14, 2008 2:17 amsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear ms meena, thanks for sending standby, that i have received on13th nov'2008, at 1500hrs. I have submitted my notebook third time on 3rd nov'08. (Call ref. No. [protected]-261) ms meena as this notebook model giving problem regularly. So plz change this model with another one. I'm ready to pay the differnces. I have no more trust on this model. Plz reply me on mail. I'm not available on mobile for next two days. Brimran
— original message — from: imran khan to: das, jitendra kumar ; meena, tutu sent: thursday, november 06, 2008 11:04 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear ms meena, its third time i have submitted my laptop. & problem are varified by your engineer sent by you. Now they replacing its motherboard. Its thrice i'm suffering from this product. It is a manufactured defect piece. Which giving problem countinuosly. I don't want this faulty plz replaced it. Excpect a better solution from hp. Brimran
— original message — from: meena, tutu to: imran khan sent: sunday, november 02, 2008 10:39 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear mr. Khan,



We thank you for your time and feedback. With ref. To our discussion, we’ll get this unit checked onsite to give appropriate resolution to your reported issues.



Pls. Feel free to call me on my mobile # [protected], if required.



We assure you the best of our services at all times.



Warm regards,
Meena arora tutu
Hp services



P please don't print this mail unless you really need to - save paper, save woods.



From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: friday, october 31, 2008 7:48 pm
To: ryan. J. [protected]@hp.com; teo, liana (Psg apj marcom); ind customer advocacy; hie. Hui. [protected]@hp.com; meena, tutu
Cc: das, jitendra kumar; sonal. [protected]@rteservices.com; [protected]@rteservices.com
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product



Dear ms. Tutu,

Thanks for your response at last.

Sorry but i'm not satisfied with your reply.
Thanks for let me know the hp t&c.
1. Just leave the os & software issue.

2. I want put in you knowledge that bt & mmc is not working from day first after from last to last repair.& mmc reader is not working i have tried with many mmc.
If its just bt driver problem not ells why its not fix in last to last repaired at that time my laptop is formatted & recovery installed by u?

3. I'm not saying battery is faulty i'm saying one thing '' when i'm putting my laptop in switchoff condition, its battery automatically decreases 100% to 23% with in 3 days.
That not suppose to happen.

4. Ya speaker working but problem is cracking sound coming from speaker.

5. Hinge scratch is coming due to manufacturing defect not because of my uses.
& if any problem occur due to manufacturing defect it covered under warranty.

Please don't try convince me that its my fault.

Ya its my fault that i bought it. Just because i have a good impression with my last laptop for that i never visited your service center.

Its is faulty product which continuously giving problem regularly.
Sorry i'v don't have that much time i regularly visit ur centre.

If can't help me to replace it with good one, plz let me know.

I don't want carry this fauly product which giving me trouble from day first i purchased it
I have paid my hard cash money.
I can't leave it like that.

Regards

Imran khan

— original message —
From: meena, tutu
To: imran khan
Cc: [protected]@rteservices.com ; sonal. [protected]@rteservices.com ; das, jitendra kumar
Sent: friday, october 31, 2008 12:04 am
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product


Dear mr. Khan,



Season greetings.



With ref. To your trailing mail, kindly note that i tried contacting you soon after receiving your 1st mail, but you missed to pick the phone. Again after 2 days my team member managed to speak to you and hence your email was not replied in written. Also i tried calling you today morning, but did not get any response so we are replying as per trailing mail.



Further, kindly check point wise update >>>



1. Hang, some application not working properly & slow processing. >>> as this is wide and open issue, this issue can be because of software as well as related to hardware. As per the primary activity engineer needs to ensure that reported issue is not related to software before ordering any hardware. And in the said notebook, as many drivers were also missing, hence engineer advised to restore the unit, but as you’ve not given them the permission to format the unit, hence unit is returned to you in the same condition.


2. Battery backup & battery discharge it switch off condition. >>> as you are from hcl so i take this opportunity to assume that you are aware about the usage and warranty terms of battery. Engineer calibrated the battery 2-3 times and battery health test also showed as “good” and hence the battery is not replaced.In hp, we run a health test to segregate if battery is not defective and accordingly, battery is replaced. As test report of your battery health test was “good” hence it is not replaced.



3. Bluetooth not working. >>> bluetooth driver is missing in said notebook. Engineer tried to install the driver separately, but couldn’t install. Once we restore the unit, this driver will also be restored.



4. Mmc card reader not working. >>> engineer checked the mmc card slot by using mmc card and the slot was working smoothly. You are requested to check your mmc card reader as seems there is no functionality related issue in mmc slot.


5. Speaker not working. >>> audio drivers were missing and engineer installed the drivers. This issue is resolved.


6. Hinge making scratch on lower panel of screen. >>> as per the standard terms and conditions, unit is under functionality failure warranty. Reported issue is related to cosmetic and the same can be replaced on chargeable basis, if required. Pls. Advise for us to raise the quotation accordingly.





P. S. : as per standard t&c, unit is under hardware functionality failure warranty. Software, os and data support is also not covered under warranty and hence team was requesting you to take data back-up to restore the unit.



Pls. Feel free to mail us for further assistance required, if any.

Thanking you and assuring you the best of our services at all times.

Warm regards,
Meena arora tutu
Hp services



P please don't print this mail unless you really need to - save paper, save woods.



From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: thursday, october 30, 2008 6:49 pm
To: chia, adrian; hie. Hui. [protected]@hp.com; ind customer advocacy; das, jitendra kumar; ryan. J. [protected]@hp.com; meena, tutu
Cc: [protected]@rteservices.com; sonal. [protected]@rteservices.com
Subject: fw: feedback to ceo and president mark hurd from imran khan, bad quality product



Reminder1

Till waiting for rply.



With best regards

Imran khan

Contact: +91-[protected]

E-mail - khan. [protected]@hcl.In





— original message —
From: "external ceo-communication" <external. [protected]@hp.com>
To: <khan. [protected]@hcl.In>
Cc: "ind customer advocacy" <[protected]@hp.com>
Sent: monday, october 20, 2008 2:16 pm
Subject: re: feedback to ceo and president mark hurd from imran khan


>
>
> thank you for taking the time to send hp your comments.
> we apologize for the difficulties you've experienced.
> your comments have been forwarded to the appropriate
> people within hewlett-packard for their information and review.
> your input is important to us.
>
> sincerely,
>
> ceo customer relations
>
> — original message —
> from: khan. [protected]@hcl.In [mailto:khan. [protected]@hcl.In]
> sent: monday, october 20, 2008 7:30 am
> to: external ceo-communication
> subject: feedback to ceo and president mark hurd from imran khan
>
>
> this is a message to hp's ceo, from a valued customer: imran khan.
>
> customer's phone: +91-[protected]
> customer's e-mail: khan. [protected]@hcl.In
> feedback area:
> - product experience
> - service or support experience
> message:
> dear sir/madam,
>
> i'm one o[censored]r frustrated customer from product & ur after sale services.
> i bought a laptop model v6608au, serial no. Cnf7386cyx & product (1p)
> gx867pa.
>
>>from day i purchased it, i'm facing a lots of problem it.
> like:-
> 1. Hang, some application not working properly & slow processing.
> 2. Battery backup & battery discharge it switch off condition.
> 3. Bluetooth not working.
> 4. Hinge making scratch on lower panel of screen.
>
> i have submitted my notebook to your service center at a-200, okhla -1. New
> delhi. Against call reference no. [protected]. For above mentioned problem
> on26/06/08.
>
> at the time of submit one o[censored]r executive suggested me go for hard drive
> segmentation to avoid data loss in future.
> i asked to do the same. Because if it need to submit again my data will
> safe & there will no need to take backup.
>
> received same after repaired after 3days.
>
> again i installed ms office & antivirus (Purchased).
>
> i found that my mmc reader is not working, after some time bluetooth start
> malfunctioning.
>
> again facing the same problem of hang, slow processing, speaker sound
> cracking, in end its stop working, battery discharge in switch off
> condition.
>
> again i have submitted on 16th oct'08, again call refernce [protected] at
> a-200, okhla -1. New delhi. With following problem.
>
> 1. Hang, some application not working properly & slow processing.
> 2. Battery backup & battery discharge it switch off condition.
> 3. Bluetooth not working.
> 4. Mmc card reader not working.
> 5. Speaker not working.
> 6. Hinge making scratch on lower panel of screen.
>
I received my laptop after repair on 24th oct'08 after 9 days
>
Stiil i'm facing same problem.

1. Hang, some application not working properly & slow processing.
> 2. Battery backup & battery discharge it switch off condition.
> 3. Bluetooth not working.
> 4. Mmc card reader not working.
> 5. Speaker sound cracking.
> 6. Hinge making scratch on lower panel of screen.

Its quality of your product & service after repair.

I have paid lots of money to purchace it for to ease my life not to create problems.

I can't visit your centre daily.

I want a defect free product, so plz replace it.
I'm giving u surety that i'll not buy any hp product in future.
>
> please don't give more punishment to being hp customer.
>
> you have given me a faulty product, which given me problem again & again.
>
> ur product & services are pathetic.
>
> >
>
> regards
>
> imran khan
>
> contact: +[protected]
>
> e-mail: khan. [protected]@hcl.In

Sir/Mam

This is to bring to bring to your kind notice that i a consumer lone Customer
of your Reputedbank.
I feel i am a good customer of your bank .there was a time when i

could not pay my dews but same was later paid .

Problem i am facing right now is that i need a loan and for the same i had given an

application to the bank but it was rejected because your bank has

listed my name in one of your blaklist record from where banks confirm

before giving lone.

Request you to kindly remove my name as now i dont have any dews.

Thanks


Santosh Bishnoi
parposal No -
166982








--
santosh bishnoi

I have lodged a complaint (Case ID [protected]) with HP customer care for my HP Pavilion notebook dv6265us; the CS executive had instructed me to take the laptop to the Andheri Service center. The service center has quoted an amount of Rs.15850 /-as the charges for the mother board replacement. The laptop is 1.4 years old, which clearly indicates that the warranty period is over. But I am in question about the quality of the HP products specially the Notebooks, as this is not the first time I have come across this kind of issues with HP. I have a Second laptop model: Compaq 6320, in which I have faced frequent issues and almost all parts from motherboard / DVD writer / screen etc. have been replaced in this unit. I have all the Call proofs. (Thank god this product is in warranty). This is giving a bad picture of the world class image of HP Quality.



And I had been a big fan of HP customer care, but recently while speaking to customer care for these issues, even this image got deteriorated. I spoke to a Customer care executive named VIKAS (date: 06th Oct 2008 / Time: 11; 30 am) and asked him for help, but the attitude displayed by this executive was hurting to this image and name of HP. He refused to give me customer care email ID and said he dint know the ID and banged the phone on my face. He even told me to go ahead and report to consumer court, for this issue. I assume the calls are not recorded for quality monitoring that is why the executives can behave in such manner with the customers. (I have called from [protected] to HP customer care number [protected] and navigated to Hp pavilion notebook menu on the IVR)



The product quality of HP products seems to have gone down and sorry to say but this products seem to be nothing better than the cheap imitation Chinese products available in the market which also work for a warranty period of one year and then have to be thrown away. As for this case, I won’t be able to bear the cost of 16K for repairing this laptop. It's like a use and throw product for me now. This issue needs to be highlighted, and will take it to the necessary authorities for justice.



We are eagerly waiting for any kind of resolution, possible from your end. As still I have some trust left in HP. Remember Customer who complains, has still some trust left in the organization, the day we lose it we will turn to some other brand without any further complaining.


I would like to know if there is any kind of a SLA (Service Level Agreement) of responding to customers for any Case ID generated.

I have been waiting for more than a month now for my HP Laptop 6265us case. The Laptop is still lying in the service center. I would like to bring to your notice that the HP customer care is not at all responding on my case, and this is very irritating. Even after a continuous follow up with Customer care on phone[protected] and generating case ID’s (Case ID [protected] and Case ID [protected]), On email ( sent email to in.[protected]@hp.com ) and generating a Case ID on the HP site (CCHSAP169428), I have got absolute no response from anywhere. Is this a Kind of service assurance given to a customer by HP. Let me know what other mediums I should try to get in touch with HP customer care, I will gladly try those too. I am seeking a resolution for this case, as I cannot afford to put Rs. 15850 to recover my 6265us laptop.



For my other laptop nx6320 from the commercial series, the following case ID’s were generated and subsequently the mentioned parts were replaced. It can be observed that the motherboard had to be replaced two times in a time span of less than six months. This seriously indicates some concern in the quality of the parts installed by HP. This matter needs a serious investigation.



I am fighting for the case of my pavilion series laptop 6265us, it’s very easy for HP to raise their hands and say that the laptop is out of warranty. But now the quality of the HP products is questionable.


Refer case Id's below which indicate the poor quality of HP's Spares used. Parts are replaced in less than a Years's time (Since Laptop is in warranty)





First Case

Issue Reported Date: 28th February 2008

Issue Reported: DVD not functioning

Case ID: [protected]

Resolution: DVD replaced





Second Case

Issue Reported Date: 2nd march 2008

Issue Reported: No Display / Finger print sensor problem / DVD ejects automatically

Case ID: [protected]

Resolution: Motherboard / DVD / Biometric sensor replaced





Third Case

Issue reported Date: 9th April 2008

Issue Reported: Blue screen, Display issue

Case ID: [protected]

Resolution: Display panel LCD Screen replaced





Fourth Case

Issue Reported Date: 4th August 2008

Issue reported: MMC card not working

Case ID: [protected]

Resolution: Mother board replaced...



Fifth Case

Issue Reported date: 18th Oct 2008

Issue Reported: MMC card not working

Case ID: [protected]

Resolution: Was informed that I would need to format my Operating system to solve this issue.

TO,
I continue mail to hp for my free hp toner, the email details are given below.



THE HP REDEMPTIONS CELL

Dear Sir,

As per your mail I do not received my free gift as proper time, Please look into the matter seriously and arrange to send us our
entitlement without any further delay. If you delay more then 10 days I will take legal action against you.
Thanking You,
Regards,
Nirmal Kumar Losalka


On Thu, Oct 30, 2008 at 12:41 PM, Hp Redemptions <[protected]@solutions-intg.com> wrote:

Dear Sir,



With reference to your mail we would like to inform you that the delivery of free gift would take another 2-3 weeks from now.



We would ensure a speedy dispatch of your free gift.



Please feel free to write us for further clarifications.



HP Redemptions

S O L U T I O N S | D I G I T A S

1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

Office: +[protected] | Email: [protected]@digitas.com

www.digitas.in



Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.



Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.



The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.


[protected][protected][protected][protected]

From: Nirmal Losalka [mailto:[protected]@gmail.com]
Sent: Wednesday, October 22, 2008 12:40 PM


To: [protected]@solutions-intg.com

Subject: Approval for claim of gift under HP Laserjet M1005 All-in-One Free Toner Offer - II [ 475628 ]






From: Nirmal Losalka <[protected]@gmail.com>
Date: Sat, Oct 18, 2008 at 6:58 PM
Subject: Re: Approval for claim of gift under HP Laserjet M1005 All-in-One Free Toner Offer - II [ 475628 ]
To: [protected]@solutions-intg.com


MAA SHAKAMBARI INVESTMENT
INDIRA GANDHI MARKET COMPLEX, GROUND FLOOR, ROOM NO. 06, BASAK PARA,
POST- DUBRAJPUR, DIST- BIRBHUM, W.B, 731123 PH. NO. [protected]




22 OCT 2008


To
HP Laserjet Redemption Cell
New Delhi-19


Dear Sir,

SUB : NON-RECEIPT OF 1 FREE HP TONER

REDEMPTION CODE : QTCSGXCPRO


As per your promo scheme to get one free HP TONER on purchase of HP
Laserjet MFP M1005 Printer, we have sent all documents along with a
Demand Draft no. 098405 for Rs. 250/- dated 30/07/2008 drawn on State
Bank Of India.


But till date we have not received our free entitlement of HP Toner .

Please look into the matter seriously and arrange to send us our
entitlement without any further delay.
Awaiting your reply in this matter over our email
"[protected]@gmail.com" immediately.


Regards,

NIRMAL KUMAR LOSALKA
Director, Maa Shakambari Investment


Detail of Product Purchase:
Product Serial No. CNG8818GYM (HP LASERJET MFP M1005)
Tax Invoice No. 193 dated 04/07/2008 for Rs.13520/-



On 8/23/08, HP Redemption Cell <[protected]@solutions-intg.com> wrote:
>
> Dear Sir/Madam,
>
> We would like to inform you that we have received the claim documents and it
> is approved for the gift of HP Toner.
>
> Kindly provide us a time frame of 6-8 weeks from the date of documents
> receipt for the delivery of the gift.
>
> Please feel free to contact us for further clarifications at the below
> mentioned Email and Telephone Number
>
> Your Product Serial No.- CNG8818GYM
>
> Thanks & Regards,
> HP Redemption Cell
> Phone No.[protected]
>

I got my product registered on[protected]. My redemption code is BVP101E2DS. I don't have an internet connection that was the reason I get myself registered late by almost 10 hours. If I knew the procedure before I had not purchased this printer. I will never recommend to anybody. I have alrady registered my complaint(No. CCHSAP174410 & CCHSAP175072) but got no reply. I feel the company is not serious in solving this issue.

i am praveen kumar verma ..from globsyn business school..kolKATA..SALT LAKE CITY SECTOR 5..
WE..have given...laptops from institute itself...and right now..i have been using this laptop...for more than a year...institute administration ..provides ...on site...solutions ..regarding..laptops..
now there is a problem with charger..which ..i have given to institute..more than one month ago...and continiously...they are saying ..that..till now..they haven't received any spare parts...
i am extremely disssatisfied...with ..the technical support..from hp ...please...as soon as possible..solve...this problem...

I Have purchased an HP notebook in October, and after a few days I have sent a DD of Rs 990 to HP redemption cell in order to get a digital camera scheme from the HP, but i have not recieved any email or followup.
the coureer company had delivered the DD at the HP redemption cell.
What do i have to do?

Dear Sir,

My Printer LJ M1005 is show some error so, i send it at HP service Center NH-4 & 5, , Gangdeep, Old DLF, Sector -14 Gurgoan - 122001, Haryana . But no response for the error report so, please help for this sollution. I send my Printer 12/11/2008 at HP Service Center But No sollution, Please sol my problem. (Call No: 00115 & Serilal No: CNGY796GHF)
Thanking Your

Your`s

Garventerprises


Date: 24/11/2008

Sir,
I am J. Veerabhadra Rao and i'm from Andhra Pradesh. I bought a Compaq Presario 6211AU on 13th August 2007 at HARI PRIYA Computers, Kakinada bearing S/N: CNF71819BH, P/N: RZ897PA#ACJ. Since the time i bought it, I had been facing a lot of problems. I'm facing a problem with the Wireless Card and so I handed it to the HP Service Center(Maha Electronics), Dwarakanagar in Vizag on August 14th 2008. Since then I made nearly 15 visits to the service center travelling a far distance as after they called me. Till now they couldn't locate the problem.I purchased CARE PACK(extended warranty) on 25th August 2008 by paying Rs.5500/- .Currently my laptop is held with the service center and the call sheet number is: 921. I kindly request you to take a necessary action and revert as early as possible.
Thanking you.
Yours sincierly,
J. VeerabhadraRao
Sai Madhuri Flour Mill,
Kothapeta Market,
Kakinada - 533001,
AndhraPradesh.
[protected]

I could not take any solution for 40 days about my broken hp compaq presario f550et laptop from Hp Turkey service process.
So I had to take my computer, which wasn't properly repaired, from the service after 40 days. Because I need it for work.I must say that Hp Turkey has a bad reputation in servising its laptops, there are thousands of people like me in Turkey


these are unsatisfied customers' websites that share their complaints about HP. You can find these results in the first ten pages google search. It maybe record.

http://www.facebook.com/group.php?gid=[protected]
htt//hpmagdurlari.netsons.org
http://hpmagdurlari.blogcu.com/benim-basima-gelenler_2472732.html
http://www.h-yaman.com/hp-dizustu-alirken-bir-daha-dusunun
http://www.harmankaya.org/yazi-143-HP-Servisi-Rezalet.html
http://alaaddininsinirliablasi.blogspot.com/2008/08/hp-rezaleti.html
http://bilinclituketici.forumarket.com/2007/04/13/hp-notebooklar-hakkinda-notlar...⇄
http://www.iyikotu.com/index.php/bilgisayar/donanim/tum-zamanlarin-en-kotu-dizus...⇄
http://pavilionmagdurlari.blogspot.com/
http://www.cisday.org/2006/10/16/hp-hakkinda-birseyler/
http://www.harmankaya.org/yazi-97-HP-Ile-Sonunda-Mahkemelik-Olacagim.html
http://kimliksiz.org/kimliksizsiniz/index.php?view=article&catid=40%3Aguende...⇄
http://hpmadurlari.blogspot.com
http://forum.donanimhaber.com/m_18707810/tm.htm
http://resim.donanimhaber.com/m_9430443/mpage_163/key_//tm.htm#21471791
http://www.notebookplatformu.com/forum/hp-destek-hizmetlerinde-yeni-sisteme-ge%C...⇄
http://forum.pclabs.com.tr/index.php?showtopic=104317
http://www.hardwaremania.com/forum/donanim/notebooklar/hp-laptop-hakkinda-69752....⇄
http://www.dmry.net/hp-notebook-dizustu-servisinde-yasananlar/arsiv/yorum/sayfa/...⇄
http://www.mmistanbul.com/soru-cevap/action/answerdetail/question/hp-servis-ve-c...⇄
http://www.ingilizanahtari.com/showthread.php?t=682
http://forum.ceviz.net/donanim/58744-hp-pavilion-dv6000-wireless-sorunu.html
http://baybul.com/sikayet/229155-hp-servisi-arizayi-gidermeden-bilgisayari-gonde...⇄
http://resim.donanimhaber.com/m_23930637/mpage_1/key_//tm.htm#23935795
http://groups.google.com.tr/group/internet-guvenligi/browse_thread/thread/fde903...⇄
http://www.chip.com.tr/forum/HP-Pavilion-Wireless-Sorunu_t37755_wp2.html
http://www.uludagsozluk.com/k/hp-pavilion/
www.sikayetvar.com/svf-sikayet-full[protected].html
http://www.yorummerkezi.com/yorumlar/bilgisayar/donaniim-uuruunleri/tasssiinabil...⇄
http://bilinclituketici.forumarket.com/2007/04/02/laptop-alacaklara-oneriler/
http://www.memurlar.net/comments.aspx?id=85376
http://www.dmry.net/hp-notebook-dizustu-servisinde-yasananlar/arsiv/yorum/sayfa/...⇄
http://www.modifiyem.com/forum/f288/laptop-tavsiyesi-93229/index4.html
http://hpsikayet.blogcu.com/hp-sikayet-ve-sorunlarinizi-internetten-halledin_881...⇄
http://forum.darkhardware.com/viewtopic.php?f=14&t=159191
http://sikayet.name/?q=node/3277
http://www.notebook.gen.tr/hp-notebook-f5/garanti-kapsami-servis-sikayet-hp-t424...⇄
http://suat.medyaturk.net/blog/index.php/hp-pavilion-serisi-notebook-sakin-almay...⇄
http://www.maruzat.com/myforum/showthread.php?t=235
http://forum.thgtr.com/index.php/topic, 12046.0.html
http://www.pekibune.com/frm/hp.html
http://www.motosiklet.net/forum/konu-disi/29039-hp-pavillion-rezaleti.html
http://hpsikayet.blogcu.com/

We would like to bring it to your kind notice about the Service response, regarding our HP Design Jet 500 Plotter (Model C7769B) with Serial Number: SG53A9105F.

We had an error message in our plotter, displaying “Error 81.01” and when we tried calling customer care on 21.10.2008, we were instructed to identify what the issue was, over the phone. After that it was identified that the paper feeder motor was at fault and was told that we will be getting our quotation for service from our local (Chennai HP Service Centre) and they gave a Case No: [protected]. But to our surprise, we did not receive any quotation even after 10-15 days.

So on 11.11.2008, we have again called up Customer Care, where we were told that a Call Management Group (CMG) from Chennai was supposed to send us the Quotation and the Customer Care executive gave a contact number in Chennai, which is[protected]/41/40/42. When we had called up these numbers, it was Service Department, so we were told to contact the Quotation Department – Contact Person – Ms. Harini at[protected].

They claim to have sent us the quotation but we dint receive that. So we gave our Confirmation for paying the Service Charges of Rs. 1685/- through mail, which they received and we were informed that we will have the Service Engineer by 12.11.2008 morning.

On 12.11.2008, Service Engineers came to our office and gave us the Service Report which is enclosed for your reference. Payment of Rs. 1685/- has been made by us immediately and the receipt of the same is also enclosed. Just for giving the report in writing we have been charged Rs. 1685/- (as the same was told by the Customer Care executive through phone).

Also, we were told by the Service Engineers that they would get back to us with a test spare, using that they would check the functioning of the printer and after their confirmation regarding the spare, we need to place an order for that and after receipt have to pay for the same.

But neither of the above happened.

Today (18.11.2008, around 11.30am), when we called up the Service Number of the CMG, we were informed that the Quotation Department has not forwarded our Case for them to provide the Service. Further when contacted the Quotation Department, they claim to have sent the Quotation through courier on 14.11.2008. They were not able to give us a clear picture about the need for that Quotation. In the afternoon, around 2.45pm, we received the courier.

Our queries regarding this Service:
1. We were told, by Service Engineers that they will come back with a test spare – now we have received Quotation for purchase of new spare. What if this spare does not suit or if the plotter does not function properly?
2. The Quotation was sent on 14.11.2008, but it is dated 21.10.2008 with a statement saying it is valid for only 21 days from the date of Quotation.
3. When the Service Engineers had come to our office on 12.11.2008, how can the Quotation be prepared before that date?
4. Quotation includes a Service Charge of Rs. 1500/-, will be we charged one more time, if we get the spare mentioned in this quotation does not suit our plotter?
5. Even we were not given any proper response, when we had asked about the test spare that the Service Engineers told us, when they has mentioned the same in their Service Report.

We write this to know the actual Service process of HP, so that it would be easy for us to decide, well before procuring HP products in future and for making any request for Services – for the exiting HP products in our Company.

I wish to apply for new connection in Mohali as I got transfered from Mumbai.

I contacted local dealer of HP in Mohali Phase VII.

The vendor is very rude and inspite they have mentioned on the board that it is not mandatory to take new hot plate with the new connection he told that if we need to take new connection we need to take the new gas stove or chimney without which he resufed to give connection.

The rate of the new gas stove which he offered is also high as compared to the normal market.

So what one can do when the dealers are not providing the proper service and also speaking rudely to the general public.

Please guide.

We had purchased the printer. PRODUCT NAME - HP LASERJET P1005, having SERIAL NO. – VNC3N30826 and the complaint was : The printer could not print properly. then: The printer was replaced by your Guwahati service centre, the details of the replaced printer is as follows;PRODUCT NAME – HPLASERJET P1006, SERIAL NO: VNC5710176.
Now that the cartiage is not printing at the centre. We belive that the cartiage was misused or repalced .
We are informed by your guwahati service centre that the introductory toner cartiage suppled with the purchase of the new printer holds less ink. Hence get a new cartiage.

LET HP INDIA CLARIFY WHETHER THE ORIGINAL CARTIAGE SUPPLIED HAVE LESS INK COMPARED WITH THE TONER SOLD SEPERATELY. AND IS THE CUSTOMER INFORMED OF THIS FACT.
Regards
pradeep

Hi,
I have purchased HP Laptop in Agu., 2008 with a offer of free Wifi Music Receiver. When I have been to the Official website of HP for redemption code (as par the process) it has registered me for Kodak Camara, I did spoke to the Customer Service person of the redemption agency, he adviced to follow the process mentioned in the mail sent by HP Redemption site.

I did all the necessary process, and sent all documents and the DD of the required amount.

After about 15-20 days they have sent my papers and the DD back to my mentioning that papers are not proper so the redemption is rejected.

I spoke to the Customer Service person for about 30 mins he is just not listening and kept saying that they will not accept my claim.

I did told him that I have official mail confirming me for the scheme and I did sent all necessary papers why and how they can reject my claim.

There is not reply from their end, I have made more then 10 calls after that and it is more then 20 days of the first call. There is no reply from their end.

I also marked a complaint to HP on their official web site, even they don’t bother to reply.

I have strong feeling that HP (even after being a reputed brand in market) HP has designed this concept to fool people by such scheme which will never going to be benefited to the customers.

People planning to go for HP just wait for a minute and think a company which is fooling customer at very initial stage will provide what kind of product and services once u buy their products.

Paresh

Dear sir,
I am Prafull Sharma, Sir I had buyed a copmaq laptop, and the company had not provide the important driver cd to run my laptop(i.e. the audio, vedio, mouse drivers etc.)

Sir i just want to say the company didn't provide or the delear is not providing me the imp. driver cd.because all other companies are providing the drivers cd to the customer.

So please kindly provide me the solution for my problem.

Thanks & Regard's
prafull sharma

Dear All,
I have purchased HP Pavilion DV6799ep notebook form HP stores on 16 Oct 2008.
Unwrapped powered to check product details in HP office Battery adapter is making noise, Gentlemen replaced new one and I was happy.
Surprisingly new one has same beep sound after 20 days. Rushed to service center to resolve, they claimed tat it won’t come under warranty. Since this product details are not matching with HP and manufactured in Chaina.
And supplied software was pirated version. System always shows it pirated and hangs after 30 minutes.
Please suggest how and where I can complaint in this regard.

Samantha Reddy
Hyderabad
Cell [protected]