HP India Complaints & Reviews

With due regards I, Khushbu Kaushik, would like to share something with you. I am a student at the Institute of Hotel Management-Aurangabad, Maharashtra and I am a resident of Chandigarh and partly New Delhi as my mother is posted in New Delhi.

I had bought an HP Pavilion Laptop, Model No. dv6516tx, on 25th July, 2007. This is regarding an issue that I’ve been facing with my laptop since quite some time. The notebook was working fine till December. Then one fine day I faced this problem named as Blue-Dump Error, and the next day a few of my files were deleted and few settings were changed automatically. I could not bring out this problem at that time since I was in Sri Lanka for my internship. Though there was a lot of important data lost I could not report this matter firstly since I was not in India and secondly there was a language barrier out there so could not have been able to explain my problem to the concerned people out there. A little later a few functions and programs in the notebook stopped functioning and even when stopped did not stop functioning; for e.g.: Windows Media Player use to play songs even after the application was closed. I also tried running HP Health Check which runs a scan and has Security, Performance, Hardware, Maintenance and Updates as applications which where also showing to be green well before but by now the all of then where showing risk/danger sign. When I tried to repair them a few downloads were required which I just could not download as it always invited the Blue-dump error. Thus I was never successful to correct that.

I came back to India in the month of April and as soon as I came back I reported the matter to Orbit Peripherals Pvt Ltd, 1412, Hemkunt Chambers, 89, Nehru Place, New Delhi, Delhi 110019, India which was mentioned on the HP Website as one the authorized service centers. The response was very sad and they told me that they do not see any problem with the notebook and sent me back. As I had to report back to college I went back to Aurangabad.

Being facing the same problem again and again I reported the matter to the Aurangabad, Accord Hp Service Centre, Aurangabad, in the month of June. The response from them was that there could be some issue with the Software and thus the best they could help me out with will be reinstalling the Operating System and will also charge me a sum of Rs. 750 invariable of the notebook being in warranty period.

I decided to show it last to the Hp Service Centre in Chandigarh in Sector-34. My mother had already gone and spoken to the Hp Service Centre executive Mr. Piyush about the matter, he confirmed me with a possible solution of the problem. I also enquired about the warranty date of the Laptop as the purchase warranty was expiring by the 25th July, 2008. On being provided with the Product number and Serial number of the notebook, he told me that the date of expiry of the yearly warranty is 11th September.

As soon as I came back from Aurangabad, I reported the matter to the Mr. Piyush in the Hp Service Centre, Sector-34 at Chandigarh in August. He got the RAM cleaned up for me and suggested me to order the original HP Recovery Discs form HP and also to get my warranty extended.

On receiving the Recovery Discs form Hp I did the Recovery of the operating system myself. When the matter was still not resolved, I took the Laptop again back to the Hp Service Centre by second week of August, 2008. The executive kept the laptop with him and did the recovery once again on his own though being informed about the fact that once the recovery has already been done by me. The resultant was that he could not resolve the issue at all, he happened to update the BIOS version of the notebook. He told that may be the old version was leading to a compatibility issue and thus the problems were occurring.

The problem still not resolved, I contacted Mr. Manoj, through the Toll free number of Hp Helpline. He issued me a Reference Number: [protected] and told me that the case will now be open and will not be closed till I am satisfied. I went back to the Hp Service Centre with the reference number in last week of August and I came back to Delhi. Whenever I called up to enquire about the status of the matter I was told by Mr. Piyush that the engineer is contacting the Hp main bay about the matter and is obtaining a new reference number, which was never delivered to me.

Meanwhile I was told by Mr. Piyush to get the notebook’s warranty extended as otherwise anything that happens or is resultant will be considered as Customer Abuse. Being scared I did get the warranty (on site) extended on the 08th September, 2008; by spending a sum of Rs. 7, 500. Seeing the behavior of the service centre executives, I had called up the toll free number. I happened to speak to Mr. Jasmine, he told me to have the laptop in front of me and then call up the Toll free number. Being fed up of hearing the fact that everyday the notebook was being recovered, I got the notebook back from the Hp Service Centre and came back to Aurangabad for my college.

Later on I decided to contact Hp through the E-mail support, by filing a complaint on the 08th October, 2008 and received the Complaint number: CCHSAP166397. I received a reply form Ms. Pratima M P stating that the following is the address of the Hp Service Centre in Aurangabad and to contact them for further concern. I replied back to the mail but was never reverted back on the same. I also tried contacting the Toll free number again and spoke to Ms Priya on the 10th October, 2008, who asked me to perform the primary self hard disk check. Fed up I contacted Ms. Pratima M P and asked her to take some action against the case. I was always welcomed with a standard reply that I will be contacted back about the status of the case, which never happened.

Thrice being in continuation trying to get through to Ms. Pratima on the 21st October, 2008, I was finally told that Mr. Durgesh Prasad will be contacting me shortly. On being contacted by Mr. Durgash Prasad, I explained the whole problem in detail to him and told him that the only two solutions which I look forward to from the company will be either replacement of the notebook or a refund for the whole amount. He told me that since the laptop has been with me for more than 1 year and the warranty had expired, the replacement will not be possible. But as I stressed on the fact of receiving either a replacement or a refund only he told me that he will be contacting the next day. I never received any call from him but was rather contacted by Mr. Manoj on the 22nd October, 2008, who had issued the reference number to me and thus had become the case owner. I never got a positive response from him too. Then I spoke to Mr. Durgesh Prasad again and explained him everything in detail. He assured me that he will call me back with whatever the decision will be taken by the concerned authorities on the replacement or the refund.

I was called by Mr. Durgesh Prasad, on the 23rd October, 2008. He told me that the decision taken is that I’ll be granted with an extended warranty or five months for the notebook and whatever be the next complaint will be dealt with very diligently. I asked him for any higher authorities’ contact number and E-mail address. He gave me Mr. Haris Haidery’s Email address and Phone number. Mr. Haris Haidery is the Counrty head for Hewlett Packard.

I came back to New Delhi on the 25th October, 2008. Since I was not well I could not contact Mr. Haris Haidery as soon as possible. I happened to contact him thrice but was only answered by the answering machine. I did leave a voice message for him on the 03rd, November, 3008, but never got a call back or a response back.

I then called up Mr. Durgesh Prasad again on the 04th October, 2008 and told him that I could not get in contact with Mr. Haris Haidery. I did ask him for him Mobile number but as he said he did not have the number with him and suggested me to contact Ms. Pratima M P. As I contacted her and told her about the state of the case, she assured me a call back as soon as she would speak to Mr. Harris Haidery. I was then contacted by Mr. Manoj as he is the owner of the case but was never called back by Ms. Pratima M P. Mr. Manoj assured me that he will speak to Mr. Harris Haidery and then let me know about the status the next day.

The day after that I receive a call from Ms. Maitri, from New Delhi, who tells me that she had received a call from the Bangalore office about the case. She assured me that she would let me speak to Mr. Harris Haidery. And as assured by her I did receive a call from him but because of some network problem the conversation could not be completed and he assured me that he will definitely call me back in the next half an hour.

I haven't received a call from him or anyone from Hp till date. I also had forwarded the same complaint to him through an E-mail but was never reverted back.

It is humble requests to you if you could please look into the matter as soon as possible and kindly get me a replacement for the product as I am really fed up with the Laptop as it is just a simple piece of junk for me lying in one corner as I just can't use it.

I have spent 55, 500 INR for buying the laptop and another 7, 500 for getting an extended warranty for the product. Moreover I have wasted a lot of money in contacting the Hp for the same problem. I look forward for a response from your end.

With Anticipatory Thanks.

Khushbu Kaushik

TO,
THE DIRECTOR
HP INDIA,

SUB : - HP REFERENCE NO- ([protected]) . I HAVE PASSED 2 MONTHS I HAVE NOT GET PRINTER FROM SERVICE CENTER. .

respected sir,
I am again writing this letter to you tenth 10th time . no one calls me no one reply me. your navi mumbai service center is telling the printer is not available they will give me money instead of printer and they are giving me rs.10, 000/- but today all the photo smart all in one printer are starting with 17, 000/- rs to 28, 000/- . then what I will do from 10, 000/- this printer is since two years . if don’t have printer in your stock then why you extend the warranty of printer . Since 2 month my printer is at service center I am fed up by daily calling and enquiry .

I have lost my 50, 000/- fifty thousand rupees because of this printer I have take my work out side and do. you r going to my 50, 000/- Rs if no then who will pay me.

please I request you ones again please give me same printer immediately or give me the amount rs. that I can buy another all in one photosmatrt printer . all else If you will not listen me I will complaint a case on hp India . you have givin me warranty then give me that printer or arrange another printer that has same features . please do it urgently .

my hp printer model no. (ALL IN ONE PHOTO SMART C6188 ) AIO PRINTER PRODUCT NUMBER (Q8181D) SERIAL NUMBER IS (MY6C4H60R6) and MY HP REFERENCE ID IS ([protected]). THE VASHI SERVICE CENTER HAS GIVEN ME CHELAN NO IS (ININ[protected] ON 24/10/208

so please give attn on my letter . urgently take some action .

email:[protected]@rediffmail.com


thanks
Kusum Devi Sinha

ink system failure and not working from 6 month complaints has been lodge but reply from ur end take this as serious issue or else i will move towards consumer court. Awaiting for fruitfull reply from ur end .thanks

Dear Sir,



I bought a HP laptop from Janakpuri-Delhi on 26.10.08 against free gift scheme of Canon Digital Camera,



I sent a DD of Rs 990 on dt 03.11.08 along with Sr No cutting –CNF8381S3B

& copy of Invoice No :Janakpuri-1824 dt 26.10.08

By registered post on dt 03.11.08

to H P Redemption Cell, 1st Floor-Okhla Industrial-phase-1, Delhi-10020



Laptop Model –HP DV5-1102 TV

Laptop SR NO : CNF 838 1S 3B (Product –(1P) FZ728PA



DD NO :[protected] (010643) dt 03.11.08 from HDFC Bank-N.Delhi of amount in Rs 990.00

In favour of H P Redemption Cell.



Customer Name :Ashwani Kumar

1253, Dayanand Colony, Gurgaon (Haryana)



But there is no respond till date for free gift of Canon Digital Camera 8.3 Mega P.



Pl confirm / advise status for this.

I am waiting your promote reply as earliest



Regards



Pradeep Saxena

Mobile No :[protected]

sir,
my younger sis purchased a hp compaq presario v3000-342av, serial no. 2ce7260clt on 31/8/2007. this notebook is creating a lot of problem, the AMD processor that you have provided with this notebook is of no use, all the time it gets hanged & gets heated up within minutes. due to this the motherboard also suffers and now is totally gone.
when we went to one of your service centers in haldwani( uttarakhand, india), your service personal said that he will get it repaired but there is no guarantee that it will work properly and asked us to buy a new one rather than getting this one repaired.
sir with due respect i just wanted to know that if your company can't provide the service to customers then why have you installed so many service centers in the whole country.
i just want you guys to tell me what should i do? i am really fed up with this product of yours. kindly reply me as soon as possible.

Unfortunately I bought a HP all in one series 2 years back with out knowing that the service center for HP products in my place is Redington. My model number is 2110 and the printer got some problems 6 months back and gave to my nearest service center which is 72 km away from my home town. My luck the printer was repaired and they charged me INR 1800. Now the same problem comes at times occasionally it prints and shows some error messages one of the message was to install the printer cartridge properly so i tried removing the black cartridge but it got stuck when i tried to pull out a small 'Y' like plastic part came out and my printer stopped permanently. My reseller told me we will go to the service center directly and get it corrected. But alas when i went there the people sitting at Calicut redington office behaved like i have committed a crime. They does know the basic of dealing with the customer, moreover they didnt contact me since a week regarding the quotation for this repair. When i told my friends at Calicut about this they told me they have stopped buying HP printers for the past one year only because the service center is REDINGTON. Now its clear from the behavior of the Redington staff that i have done a terrible crime of Buying a HP printer. The only thing i am not exchanging the printer is i have stock of two ink sets.

HELLO SIR/MADAM,
I have purchased "hp pavilion desktop 6330in product serial no.INA7520GCV AND REDEMPTION CODE is TYP 72FMFJP "from friends computer consultancy indore.It was under the scheme of providing GIFT:-HAMPER-B containing :IFB MICROWAVE OVEN, CREATIVE2.1 MULTIMEDIA SPEAKERS(SBSA300), REEBOK SUNGLASSES, BAG, BRITANICA 5CD ENTERTAINMENT PACK.
All items except "CREATIVE SPEAKERS " were provided to us.While asking for the speakers your member told us that it will be distributed by the dealer, but he refused and said it will be given by you.
So, please provide us our speakers or for any information relating to it must mail me in my emailid:dr.[protected]@yahoo.in

Dear Sir,
It is very unfortunate that a company of your repute is misleading the customer with false information. Below is the waranty report of my product copiied from your official website. It is very much active and live.

Due to your misleading information i suffered tremendous mental torture and finiancial losses. I request you to solve my problem at the eariest. I will make sure that I will exercise all my consumer...

I have purchased a desktop computer from Computer Planet, Bangalore during October Divali offer. As per the offer necessary payment has been made and registered with acknowledgement from HP vide redemption registration No. MKDAE 12CF4 and code No. 24826 file No. 24787. but it is surprise to note that till today i.e. 4th December 2008, no action has been taken by HP to sent the redemption offer to me.

Hence, HP should keep up his promise/offer promptly and assure that gift is sent early as poissbile.

Bye.

I had purchased HP Pavilion DV 6767 TX Laptop on 26/06/2008.that time VALUABLE GIFT Wi-Music device worth Rs.4500 & 5.1 Dolby Digital Wireless Headset worth Rs.6000
offered by HP Pavilion company with this model.Offer valid
up to 30/06/2008.I had sent Invoice copy with barcode no &Rs.500 D.D in favour of Solutions Integreted Marketing Services Pvt Ltd & barcode stiker AT HP Redemption cell,
First floor, A-2, Okhla industrial Aria, Phase-1 New Delhi-110020
By courier .Still today I Have been not received any GIFT or any information regarding this.Solicited reply will be highly appreciated.Thanking you. S.J Talati. gujarat refinery.vadodara

FROM LAST 5 DAYS DISPLAY WILL COMES ON THE MONITER ONLY
AFTER 4 TO 5 TIMES RESTART THE COMPUTER BUT TODAY EVEN WE RESTART THE COMPUTER SEVERAL TIMES NO DISPLAY IN THE MONITER

We have visited their service centre on 24-08-06 at Kalina and met Mr. Pratik during the warranty period. He forwarded the case to Gurgaon under case no 1401841. We wrote letter as above and sent all the print out papers. After removing the print out, the paper after several days too it bleeds if there is any moisture. We request to company that for bulky items like this printer there should be onsite warranty. We lost all hopes as the gurgaon office have not communicated anything in writing and over the phone they said that the vivera ink tends to bleed in moisture and before buying you should have confirmed at the showroom. When we visited the showroom they said that for technical details to call HP consumer no. The print out with them were all laminated and no printout were taken at that moment. My friend suggested to lodge the complaint on this website. Hence we request you to look in this matter and feel cheated as to how a reputed company like HP is not taking any responsibility. I have pledged not to buy any HP computers and laptops, as their carry warranty is so time consuming and risky. For printer. I wasted one whole day at kalina with Mr. Pratik and he too couldn't understand the problem.

I have other normal inkjet Hp printer 3745 worth Rs.3000 but that does not bleed. On this basis having faith in HP Company and products, we bought All in one worth Rs 15000.

We request if you could assist us as there seems to be a technical fault in the printer and HP are not interested in attending the complaint.

Other details of the product:
Product No : Q5834D
ITEM SN : MY5AC830X6

HUZAIFA MASSAWI
FOR GUJARAT CLAY MILLS PVT. LTD.
GUJARAT CLAY MILLS ESTATE, APEX HONDA 1ST FLR., OPP. BUNTAR BHAVAN, QURESHI NAGAR, KURLA (EAST), MUMBAI 400072.
TEL :[protected] / 2405 3992
FAX :[protected]

Hp having a worst customer support.
They never try to provide a satisfactory solution to customer instad of that they put
Aligation on customer.
Even they never feel courtsy to rply.
Plz go through trailing mail for reason behind my frustration.
I'm feeling cheated after by hp laptop.

Br
Imran


— original message — from: das, jitendra kumar to: imran khan sent: tuesday, november 25, 2008 7:22 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Hello imran
Let me investigate on this and will come back to u tmw. Regds/ jd

—
From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: tuesday, november 25, 2008 7:16 pm
To: das, jitendra kumar
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Dear jitender, may i plz know what is happening here!!! Today i got a call from your team mate mr. Yash stating that my laptop is no more in warrenty. I think this clearly shows the unability of hp as a company to resolve my problem and now the aligation is being made on the custmor for the fraud bill. I must submit the fact here to make it very clear that i am in pocession on the legitimate invoice which has been given to me by your retail pos. If the machine is not as per the warrenty then why is it that it was submitted at your service center in warrenty status the first go. This has come as sudden surprise and shock to me and that too after so much of follow ups and requests all across. Also the kind of custmor interaction mr. Yash has been trained on by such big corporate needs to be checked. Mr. Yash lack basic mannerism and has been exceptionally rude. There is no reason that when as a custmor when i am trying to explain my problem he just disconnets the phone without having the courtsy to call back.In the backdrop of such a harrowing experince and the fact that the company is trying to find out reasons not to repair and make the custmor responsible, i am no more intrested in any kind of discussions with you and your team. Plz except my humble request to refund my money by 28 nov 08 without any more bad experience. Also if the same is not in your jurisdiction i may plz be given the correct persons name/address and mail id to put my concerns accross. Hope this is my right as a custmor and failing which you are responsible for any legal action on the company. Best regards imran khan
— original message — from: das, jitendra kumar to: imran khan sent: monday, november 24, 2008 4:23 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear imran thanks for ur msg & i can certainly understand the frustration that you had gone through.

We will look into the issues u hv raised and resolve the pending issues at the earliest.



I am looking into personally & will update. Please be assured on our support.



Regds/





Jitendra das

+91 [protected]

—
From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: monday, november 24, 2008 2:27 pm
To: das, jitendra kumar
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Dear jitender, regrets to inform that its nearly over a month that my laptop with you. This is not at all accepted by a company of such repute selling it products at huge volumes. I have bought this machine taking into consideration your reputation but its very depressing to see such a response by your team. I am fighting for my own right for long and for the warrenty terms and conditions as mentioned during the purchase. The machine is deposited since 3 november with you. There must be some tat as described by your company to reslove any such issues. Kindly look into the matter as this has already caused lot of harresment, mental agony and loss of my professional matters. I am forced to write this mail as a prelude to my going the legal way. Plz refund my hard earned money or replace the same by 28 dec failing which i will be forced to approach the court of law for speedy redressal. Regards imran khan
— original message — from: imran khan to: das, jitendra kumar ; meena, tutu cc: harjinder. [protected]@hp.com ; smeek. [protected]@hp.com sent: tuesday, november 18, 2008 12:47 amsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product

Dear meena,



Very regretted to say that your services are pathetic.

Standby u sent to me, i’m using as show piece on my table.



I know there is some limitation for you.

So plz provide some senior person contact detail.

Who can provide me satisfactory solution?



One thing i can promise to hp. I’ll never buy hp product.

Even i never suggest any one to by this brand product. Rgdimran
—

—

— original message — from: imran khan to: das, jitendra kumar ; meena, tutu cc: harjinder. [protected]@hp.com ; smeek. [protected]@hp.com sent: saturday, november 15, 2008 1:27 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear meena, standby you have send asking for windows activation key, even i'v entered key mention on back side of laptop.
What to do? I have to give persentation in evening. Brimran
— original message — from: imran khan to: das, jitendra kumar ; meena, tutu cc: harjinder. [protected]@hp.com ; smeek. [protected]@hp.com sent: friday, november 14, 2008 2:17 amsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear ms meena, thanks for sending standby, that i have received on13th nov'2008, at 1500hrs. I have submitted my notebook third time on 3rd nov'08. (Call ref. No. [protected]-261) ms meena as this notebook model giving problem regularly. So plz change this model with another one. I'm ready to pay the differnces. I have no more trust on this model. Plz reply me on mail. I'm not available on mobile for next two days. Brimran
— original message — from: imran khan to: das, jitendra kumar ; meena, tutu sent: thursday, november 06, 2008 11:04 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear ms meena, its third time i have submitted my laptop. & problem are varified by your engineer sent by you. Now they replacing its motherboard. Its thrice i'm suffering from this product. It is a manufactured defect piece. Which giving problem countinuosly. I don't want this faulty plz replaced it. Excpect a better solution from hp. Brimran
— original message — from: meena, tutu to: imran khan sent: sunday, november 02, 2008 10:39 pmsubject: re: feedback to ceo and president mark hurd from imran khan, badquality product
Dear mr. Khan,



We thank you for your time and feedback. With ref. To our discussion, we’ll get this unit checked onsite to give appropriate resolution to your reported issues.



Pls. Feel free to call me on my mobile # [protected], if required.



We assure you the best of our services at all times.



Warm regards,
Meena arora tutu
Hp services



P please don't print this mail unless you really need to - save paper, save woods.



From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: friday, october 31, 2008 7:48 pm
To: ryan. J. [protected]@hp.com; teo, liana (Psg apj marcom); ind customer advocacy; hie. Hui. [protected]@hp.com; meena, tutu
Cc: das, jitendra kumar; sonal. [protected]@rteservices.com; [protected]@rteservices.com
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product



Dear ms. Tutu,

Thanks for your response at last.

Sorry but i'm not satisfied with your reply.
Thanks for let me know the hp t&c.
1. Just leave the os & software issue.

2. I want put in you knowledge that bt & mmc is not working from day first after from last to last repair.& mmc reader is not working i have tried with many mmc.
If its just bt driver problem not ells why its not fix in last to last repaired at that time my laptop is formatted & recovery installed by u?

3. I'm not saying battery is faulty i'm saying one thing '' when i'm putting my laptop in switchoff condition, its battery automatically decreases 100% to 23% with in 3 days.
That not suppose to happen.

4. Ya speaker working but problem is cracking sound coming from speaker.

5. Hinge scratch is coming due to manufacturing defect not because of my uses.
& if any problem occur due to manufacturing defect it covered under warranty.

Please don't try convince me that its my fault.

Ya its my fault that i bought it. Just because i have a good impression with my last laptop for that i never visited your service center.

Its is faulty product which continuously giving problem regularly.
Sorry i'v don't have that much time i regularly visit ur centre.

If can't help me to replace it with good one, plz let me know.

I don't want carry this fauly product which giving me trouble from day first i purchased it
I have paid my hard cash money.
I can't leave it like that.

Regards

Imran khan

— original message —
From: meena, tutu
To: imran khan
Cc: [protected]@rteservices.com ; sonal. [protected]@rteservices.com ; das, jitendra kumar
Sent: friday, october 31, 2008 12:04 am
Subject: re: feedback to ceo and president mark hurd from imran khan, badquality product


Dear mr. Khan,



Season greetings.



With ref. To your trailing mail, kindly note that i tried contacting you soon after receiving your 1st mail, but you missed to pick the phone. Again after 2 days my team member managed to speak to you and hence your email was not replied in written. Also i tried calling you today morning, but did not get any response so we are replying as per trailing mail.



Further, kindly check point wise update >>>



1. Hang, some application not working properly & slow processing. >>> as this is wide and open issue, this issue can be because of software as well as related to hardware. As per the primary activity engineer needs to ensure that reported issue is not related to software before ordering any hardware. And in the said notebook, as many drivers were also missing, hence engineer advised to restore the unit, but as you’ve not given them the permission to format the unit, hence unit is returned to you in the same condition.


2. Battery backup & battery discharge it switch off condition. >>> as you are from hcl so i take this opportunity to assume that you are aware about the usage and warranty terms of battery. Engineer calibrated the battery 2-3 times and battery health test also showed as “good” and hence the battery is not replaced.In hp, we run a health test to segregate if battery is not defective and accordingly, battery is replaced. As test report of your battery health test was “good” hence it is not replaced.



3. Bluetooth not working. >>> bluetooth driver is missing in said notebook. Engineer tried to install the driver separately, but couldn’t install. Once we restore the unit, this driver will also be restored.



4. Mmc card reader not working. >>> engineer checked the mmc card slot by using mmc card and the slot was working smoothly. You are requested to check your mmc card reader as seems there is no functionality related issue in mmc slot.


5. Speaker not working. >>> audio drivers were missing and engineer installed the drivers. This issue is resolved.


6. Hinge making scratch on lower panel of screen. >>> as per the standard terms and conditions, unit is under functionality failure warranty. Reported issue is related to cosmetic and the same can be replaced on chargeable basis, if required. Pls. Advise for us to raise the quotation accordingly.





P. S. : as per standard t&c, unit is under hardware functionality failure warranty. Software, os and data support is also not covered under warranty and hence team was requesting you to take data back-up to restore the unit.



Pls. Feel free to mail us for further assistance required, if any.

Thanking you and assuring you the best of our services at all times.

Warm regards,
Meena arora tutu
Hp services



P please don't print this mail unless you really need to - save paper, save woods.



From: imran khan [mailto:khan. [protected]@hcl.In]
Sent: thursday, october 30, 2008 6:49 pm
To: chia, adrian; hie. Hui. [protected]@hp.com; ind customer advocacy; das, jitendra kumar; ryan. J. [protected]@hp.com; meena, tutu
Cc: [protected]@rteservices.com; sonal. [protected]@rteservices.com
Subject: fw: feedback to ceo and president mark hurd from imran khan, bad quality product



Reminder1

Till waiting for rply.



With best regards

Imran khan

Contact: +91-[protected]

E-mail - khan. [protected]@hcl.In





— original message —
From: "external ceo-communication" <external. [protected]@hp.com>
To: <khan. [protected]@hcl.In>
Cc: "ind customer advocacy" <[protected]@hp.com>
Sent: monday, october 20, 2008 2:16 pm
Subject: re: feedback to ceo and president mark hurd from imran khan


>
>
> thank you for taking the time to send hp your comments.
> we apologize for the difficulties you've experienced.
> your comments have been forwarded to the appropriate
> people within hewlett-packard for their information and review.
> your input is important to us.
>
> sincerely,
>
> ceo customer relations
>
> — original message —
> from: khan. [protected]@hcl.In [mailto:khan. [protected]@hcl.In]
> sent: monday, october 20, 2008 7:30 am
> to: external ceo-communication
> subject: feedback to ceo and president mark hurd from imran khan
>
>
> this is a message to hp's ceo, from a valued customer: imran khan.
>
> customer's phone: +91-[protected]
> customer's e-mail: khan. [protected]@hcl.In
> feedback area:
> - product experience
> - service or support experience
> message:
> dear sir/madam,
>
> i'm one o[censored]r frustrated customer from product & ur after sale services.
> i bought a laptop model v6608au, serial no. Cnf7386cyx & product (1p)
> gx867pa.
>
>>from day i purchased it, i'm facing a lots of problem it.
> like:-
> 1. Hang, some application not working properly & slow processing.
> 2. Battery backup & battery discharge it switch off condition.
> 3. Bluetooth not working.
> 4. Hinge making scratch on lower panel of screen.
>
> i have submitted my notebook to your service center at a-200, okhla -1. New
> delhi. Against call reference no. [protected]. For above mentioned problem
> on26/06/08.
>
> at the time of submit one o[censored]r executive suggested me go for hard drive
> segmentation to avoid data loss in future.
> i asked to do the same. Because if it need to submit again my data will
> safe & there will no need to take backup.
>
> received same after repaired after 3days.
>
> again i installed ms office & antivirus (Purchased).
>
> i found that my mmc reader is not working, after some time bluetooth start
> malfunctioning.
>
> again facing the same problem of hang, slow processing, speaker sound
> cracking, in end its stop working, battery discharge in switch off
> condition.
>
> again i have submitted on 16th oct'08, again call refernce [protected] at
> a-200, okhla -1. New delhi. With following problem.
>
> 1. Hang, some application not working properly & slow processing.
> 2. Battery backup & battery discharge it switch off condition.
> 3. Bluetooth not working.
> 4. Mmc card reader not working.
> 5. Speaker not working.
> 6. Hinge making scratch on lower panel of screen.
>
I received my laptop after repair on 24th oct'08 after 9 days
>
Stiil i'm facing same problem.

1. Hang, some application not working properly & slow processing.
> 2. Battery backup & battery discharge it switch off condition.
> 3. Bluetooth not working.
> 4. Mmc card reader not working.
> 5. Speaker sound cracking.
> 6. Hinge making scratch on lower panel of screen.

Its quality of your product & service after repair.

I have paid lots of money to purchace it for to ease my life not to create problems.

I can't visit your centre daily.

I want a defect free product, so plz replace it.
I'm giving u surety that i'll not buy any hp product in future.
>
> please don't give more punishment to being hp customer.
>
> you have given me a faulty product, which given me problem again & again.
>
> ur product & services are pathetic.
>
> >
>
> regards
>
> imran khan
>
> contact: +[protected]
>
> e-mail: khan. [protected]@hcl.In

Sir/Mam

This is to bring to bring to your kind notice that i a consumer lone Customer
of your Reputedbank.
I feel i am a good customer of your bank .there was a time when i

could not pay my dews but same was later paid .

Problem i am facing right now is that i need a loan and for the same i had given an

application to the bank but it was rejected because your bank has

listed my name in one of your blaklist record from where banks confirm

before giving lone.

Request you to kindly remove my name as now i dont have any dews.

Thanks


Santosh Bishnoi
parposal No -
166982








--
santosh bishnoi

I have lodged a complaint (Case ID [protected]) with HP customer care for my HP Pavilion notebook dv6265us; the CS executive had instructed me to take the laptop to the Andheri Service center. The service center has quoted an amount of Rs.15850 /-as the charges for the mother board replacement. The laptop is 1.4 years old, which clearly indicates that the warranty period is over. But I am in question about the quality of the HP products specially the Notebooks, as this is not the first time I have come across this kind of issues with HP. I have a Second laptop model: Compaq 6320, in which I have faced frequent issues and almost all parts from motherboard / DVD writer / screen etc. have been replaced in this unit. I have all the Call proofs. (Thank god this product is in warranty). This is giving a bad picture of the world class image of HP Quality.



And I had been a big fan of HP customer care, but recently while speaking to customer care for these issues, even this image got deteriorated. I spoke to a Customer care executive named VIKAS (date: 06th Oct 2008 / Time: 11; 30 am) and asked him for help, but the attitude displayed by this executive was hurting to this image and name of HP. He refused to give me customer care email ID and said he dint know the ID and banged the phone on my face. He even told me to go ahead and report to consumer court, for this issue. I assume the calls are not recorded for quality monitoring that is why the executives can behave in such manner with the customers. (I have called from [protected] to HP customer care number [protected] and navigated to Hp pavilion notebook menu on the IVR)



The product quality of HP products seems to have gone down and sorry to say but this products seem to be nothing better than the cheap imitation Chinese products available in the market which also work for a warranty period of one year and then have to be thrown away. As for this case, I won’t be able to bear the cost of 16K for repairing this laptop. It's like a use and throw product for me now. This issue needs to be highlighted, and will take it to the necessary authorities for justice.



We are eagerly waiting for any kind of resolution, possible from your end. As still I have some trust left in HP. Remember Customer who complains, has still some trust left in the organization, the day we lose it we will turn to some other brand without any further complaining.


I would like to know if there is any kind of a SLA (Service Level Agreement) of responding to customers for any Case ID generated.

I have been waiting for more than a month now for my HP Laptop 6265us case. The Laptop is still lying in the service center. I would like to bring to your notice that the HP customer care is not at all responding on my case, and this is very irritating. Even after a continuous follow up with Customer care on phone[protected] and generating case ID’s (Case ID [protected] and Case ID [protected]), On email ( sent email to in.[protected]@hp.com ) and generating a Case ID on the HP site (CCHSAP169428), I have got absolute no response from anywhere. Is this a Kind of service assurance given to a customer by HP. Let me know what other mediums I should try to get in touch with HP customer care, I will gladly try those too. I am seeking a resolution for this case, as I cannot afford to put Rs. 15850 to recover my 6265us laptop.



For my other laptop nx6320 from the commercial series, the following case ID’s were generated and subsequently the mentioned parts were replaced. It can be observed that the motherboard had to be replaced two times in a time span of less than six months. This seriously indicates some concern in the quality of the parts installed by HP. This matter needs a serious investigation.



I am fighting for the case of my pavilion series laptop 6265us, it’s very easy for HP to raise their hands and say that the laptop is out of warranty. But now the quality of the HP products is questionable.


Refer case Id's below which indicate the poor quality of HP's Spares used. Parts are replaced in less than a Years's time (Since Laptop is in warranty)





First Case

Issue Reported Date: 28th February 2008

Issue Reported: DVD not functioning

Case ID: [protected]

Resolution: DVD replaced





Second Case

Issue Reported Date: 2nd march 2008

Issue Reported: No Display / Finger print sensor problem / DVD ejects automatically

Case ID: [protected]

Resolution: Motherboard / DVD / Biometric sensor replaced





Third Case

Issue reported Date: 9th April 2008

Issue Reported: Blue screen, Display issue

Case ID: [protected]

Resolution: Display panel LCD Screen replaced





Fourth Case

Issue Reported Date: 4th August 2008

Issue reported: MMC card not working

Case ID: [protected]

Resolution: Mother board replaced...



Fifth Case

Issue Reported date: 18th Oct 2008

Issue Reported: MMC card not working

Case ID: [protected]

Resolution: Was informed that I would need to format my Operating system to solve this issue.

TO,
I continue mail to hp for my free hp toner, the email details are given below.



THE HP REDEMPTIONS CELL

Dear Sir,

As per your mail I do not received my free gift as proper time, Please look into the matter seriously and arrange to send us our
entitlement without any further delay. If you delay more then 10 days I will take legal action against you.
Thanking You,
Regards,
Nirmal Kumar Losalka


On Thu, Oct 30, 2008 at 12:41 PM, Hp Redemptions <[protected]@solutions-intg.com> wrote:

Dear Sir,



With reference to your mail we would like to inform you that the delivery of free gift would take another 2-3 weeks from now.



We would ensure a speedy dispatch of your free gift.



Please feel free to write us for further clarifications.



HP Redemptions

S O L U T I O N S | D I G I T A S

1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

Office: +[protected] | Email: [protected]@digitas.com

www.digitas.in



Solutions I Digitas is India and South-East Asia’s leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.



Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR[protected], NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.



The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.


[protected][protected][protected][protected]

From: Nirmal Losalka [mailto:[protected]@gmail.com]
Sent: Wednesday, October 22, 2008 12:40 PM


To: [protected]@solutions-intg.com

Subject: Approval for claim of gift under HP Laserjet M1005 All-in-One Free Toner Offer - II [ 475628 ]






From: Nirmal Losalka <[protected]@gmail.com>
Date: Sat, Oct 18, 2008 at 6:58 PM
Subject: Re: Approval for claim of gift under HP Laserjet M1005 All-in-One Free Toner Offer - II [ 475628 ]
To: [protected]@solutions-intg.com


MAA SHAKAMBARI INVESTMENT
INDIRA GANDHI MARKET COMPLEX, GROUND FLOOR, ROOM NO. 06, BASAK PARA,
POST- DUBRAJPUR, DIST- BIRBHUM, W.B, 731123 PH. NO. [protected]




22 OCT 2008


To
HP Laserjet Redemption Cell
New Delhi-19


Dear Sir,

SUB : NON-RECEIPT OF 1 FREE HP TONER

REDEMPTION CODE : QTCSGXCPRO


As per your promo scheme to get one free HP TONER on purchase of HP
Laserjet MFP M1005 Printer, we have sent all documents along with a
Demand Draft no. 098405 for Rs. 250/- dated 30/07/2008 drawn on State
Bank Of India.


But till date we have not received our free entitlement of HP Toner .

Please look into the matter seriously and arrange to send us our
entitlement without any further delay.
Awaiting your reply in this matter over our email
"[protected]@gmail.com" immediately.


Regards,

NIRMAL KUMAR LOSALKA
Director, Maa Shakambari Investment


Detail of Product Purchase:
Product Serial No. CNG8818GYM (HP LASERJET MFP M1005)
Tax Invoice No. 193 dated 04/07/2008 for Rs.13520/-



On 8/23/08, HP Redemption Cell <[protected]@solutions-intg.com> wrote:
>
> Dear Sir/Madam,
>
> We would like to inform you that we have received the claim documents and it
> is approved for the gift of HP Toner.
>
> Kindly provide us a time frame of 6-8 weeks from the date of documents
> receipt for the delivery of the gift.
>
> Please feel free to contact us for further clarifications at the below
> mentioned Email and Telephone Number
>
> Your Product Serial No.- CNG8818GYM
>
> Thanks & Regards,
> HP Redemption Cell
> Phone No.[protected]
>