HP India Complaints & Reviews

Dear Sir/Madam,

I'm one o[censored]r frustrated customer from product & ur after sale services.
I bought a laptop Model V6608AU, Serial no. CNF7386CYX &
Product (1P) GX867PA.

From day I purchased it, I'm facing a lots of problem it.
like:-
1.Hang, some application not working properly & Slow Processing.
2.Battery Backup & Battery discharge it switch off condition.
3.Bluetooth not working.
4.Hinge making scratch on lower panel of screen.

I have submitted my notebook to your service center at
A-200, Okhla -1.New Delhi.Against call reference no. [protected]. for above mentioned problem on26/06/08.

At the time of submit one o[censored]r executive suggested me go for Hard drive segmentation to avoid data loss in future.
I asked to do the same.because if it need to submit again my data will safe & there will no need to take backup.

Received same after repaired after 3days.

Again I installed MS office & Antivirus(Purchased).

I found that my MMC reader is not working, after some time bluetooth start malfunctioning.

Again facing the same problem of hang, Slow processing, speaker sound cracking, in end its stop working, battery discharge
in switch off condition.

Again I have submitted on 16th Oct'08, again call refernce [protected] at A-200, Okhla -1.New Delhi. with following problem.

1.Hang, some application not working properly & Slow Processing.
2.Battery Backup & Battery discharge it switch off condition.
3.Bluetooth not working.
4.MMC card reader not working.
5.Speaker not working.
6.Hinge making scratch on lower panel of screen.

On18th Oct'08. i have received a call from service center it need to format ur notebook & ur data may lost it.
I told him plz format only C drive only which need to format.

Technician working are not competent do this.

But again I listen same reply plz take backup of laptop. after that we can proceed.

I'm giving u surety that I'll not buy any HP product in future.

Please don't give more punishment to being HP customer.

Please for this time only fix my laptop problem,
I'll porches a hard drive & always save my data in that only, other wise in my next visit my data will be lost.

Its four days I'm working without my notebook.

You have given me a faulty product, which given me problem again & again.

Ur product & services are pathetic.

Please try fix my notebook with loosing of my data.
Not ells I want from ur side.


Regards

Imran Khan

Contact: +[protected]

E-mail: khan.[protected]@hcl.in

Hi,

From the day 1, I face lot of issues with HP C772TU laptop. I done some mistakes in life and the biggest one is that I purchased the HP laptop.
It is now headache for me.

From the first day, I face "Blue Screen Dump Error" message in laptop & laptop get restart automatically. HP Engineer told me "this is just because of drivers which are not installed properly". I installed all the drivers again & again but the problem can't solve. Also this is random error, it occurs sometimes. So, I forget this issue. Just after few days of purchasing, my laptop gets automatically shutdown& not powering ON again. I went to HP service center in Okhla Ph- 1 & submit my laptop there. HP Engineer told me: “the motherboard is found dead & we will order the motherboard”. After 4 days, I got call from HP: "Sir, we have replaced the motherboard but the motherboard which we replaced is also got dead after sometime, so we ordering one more motherboard for your laptop". I replied: “Ok, you take your time but I want this issue to be resolved”. After 4 days, I got call from HP:”Motherboard has replaced. Now you can collect you laptop”. I went & collect my laptop. At time I also took my charger (adaptor) to HP service center & ask the HP engineer: “why it happens, will you please check this adaptor? Is something wrong with adaptor? HP engineer denied.

After 1 day as I got my laptop from HP service center, I find my battery is not charging. I again make a trip to HP service center with my laptop & charger. Laptop is submitted again for motherboard replacement. I concerned the HP engineer for charger (adaptor), he replied: “It is also not charging with another
Charger, your laptop charger is OK”. Motherboard is replaced after a week. I went to collect the laptop. I checked the laptop in the service center with my charger &
Found battery is not charging. Then HP engineer told me that "there is something wrong with your charger because as you connect your charger with laptop, motherboard get faulty, now we have to replace this motherboard again”. I went there to collect my laptop but come back without laptop & submitted even charger with that.

After 8 days, I went to collect my laptop with charger. Now this time my mentality towards HP is very bad but when I saw my packed laptop, I feel I am purchasing a new laptop. I bring my laptop to home & use it & after few days I found one new problem which is “As I press the power button in my laptop to turn it ON, the light glow on power button & power LED is also get ON in laptop body. But there is blank screen-no boot up window, no logo, no cursor blinking, nothing, only power LED glowing. Then I have to keep press the power button to shut down the laptop & then restart again. Next time, it starts successfully. However, this is a random problem means it occurs sometimes. Also, when I used to do multiple tasks, laptop gave “Blue screen dump error” & laptop reboot automatically. Now my laptop is with HP once again. After getting no response from HP after 8 days, when I call them they telling that have ordered the motherboard for that laptop not powering ON sometimes” and for Blue screen dump error, they told me that they found 2 third party RAM in laptop, & it is not supported this laptop & it is giving blue screen dump error. They got 1 RAM on ordered basis & waiting for another RAM.

Now they have one more reason to hide their mistake to solve above mentioned problem.

It is still in warranty because I purchased this just 4 months back. There is more than 8 trips to HP service center & more than 4 times motherboard replacement. Now its enough.

Also services of HP are also very poor.

Please help me to troubleshoot this problem & also my headache.

sir,
i yogesh kumar sharma declared that i have taken a new printer name Hp Deskject F4288 Date 3/10/2008 and this printer now showing the red light where we check our printer cartridges when the printer cartridges is already ful. and is not print any matter sir a am facing many problems and i think if a famous company like HP will provide these types of product then any body will not buy your company product i finally want to know that what is reason of this problems i want result quickly otherwise i will file a case in consumer court due to this problems because i am facing many problems like mently and physically, thanking you sir,

Hi Mark,

What happen to ur mail to appropirate group ?
No action has been taken yet.

Is this right way to tackle ur customer ?
I[censored] can't do anything then give me answer in one word because I have to switch over to new laptop of different company(except HP (Harming and Paining)).

So, at last do it fast because I m suffering from mentally as well as Monetary loss.

Regards,
Akash Gupta

-----Original Message-----
From: External ceo-communication [mailto:external.[protected]@hp.com]
Sent: Tuesday, October 14, 2008 11:13 PM
To: Gupta, Akash
Subject: RE: Feedback to CEO and President Mark Hurd from Akash Gupta

Thank you for writing to HP. We apologize for the recent frustrations. Your taking the time to share this information with us is greatly appreciated. Your message has been forwarded to the appropriate group within HP for further review.

Thank you,

CEO Customer Relations


-----Original Message-----
From: akash.[protected]@xerox.com [mailto:akash.[protected]@xerox.com]
Sent: Monday, October 13, 2008 8:54 PM
To: External ceo-communication
Subject: Feedback to CEO and President Mark Hurd from Akash Gupta


This is a message to HP's CEO, from a valued customer: Akash Gupta.

Customer's Phone: [protected]
Customer's E-Mail: akash.[protected]@xerox.com
Feedback Area:
- Product experience
- Service or support experience
Message:
Hi

I have visited to ur R T Outsourcing, Hp Service center located at Okhla phase 1 on last saturday.

Engineer checked laptop and told me that, "we have to replace ur speaker, touchpad and mother board and for over heating we have to monitor the laptop".


I am totally fed up with the response he gave me because every part is going to be currupted day by day.

It is defective system from the day 1, I can't kept this system.

I just want replacement or money back because my work is suffering from these problem.

Please take necessary steps regarding this.

Regards,
Akash Gupta



[protected][protected][protected][protected]
From: Shivani, Gogna [mailto:gogna.[protected]@hp.com]
Sent: Monday, October 06, 2008 6:05 PM
To: Gupta, Akash
Subject: HP Laptop CCHSAP167115


Dear Akash Gupta,



Greetings!

We sincerely thank you for contacting us.

Further to your issue, we would request you to visit our nearest service center also you can contact our Technical support center on toll free numbers [protected] or[protected]prefix with local STD code when calling from mobile) from Monday to Friday from 9:00 AM to 6:00 PM.

Hope this will enable you to receive prompt service support and assuring you the best support at all times.

Regards

Shivani




This message was sent on: 10/14/2008 at 3:53:32 GMT

Akash Gupta also added this personal information:
Company: Xerox India Ltd
Address: akash.[protected]@xerox.com
City: NCR(Delhi, Gurgaon)
State:
Zip Code:
Country: India
Fax:

my self pankaj kumar. i have bought a HP PAVILION DV2762TX model hp note book. the product has been bought on the date of june23, 2008. from om entreprises, patna, bihar. my redemption code is FZUWKX674A. for this i have sent you RS500 rupees draft and all the document which is required. more about four months ago, but till now i have not received my free gift that was tv tunner and music set. so please mind it. it is my second complain. in previous i have send you but you not answered me.
two days ago i have send you origional serial no sticker and all required document to you, so please try to send my gift as soon as possible.

i ve booked a laptop.they said to come up with the rest and take away ur laptop.after one week went with the rest whole cash to own laptop.now they are saying that we dont have stock.

Dear sir / ma'am
I have purchased HP pavilion dv6602au notebook on 9 january-2008.
Today my computer is giving message that the serial no I have entered is invalid and asking to purchase new serial no.

I have not changed the windows. I got window vista with this computer

Required details
Registration no :- CCHSAP138248

Product Model : GT946PA
Product Name : HP Pavilion dv6602au Notebook PC
Serial number : CNF7353TJ6

Sir,
We due respect I would like to inform you that there is one servicing centre name Computech System and Service owned by Mr Sumit Modi(Contact No.[protected]).In last January 2008 I have reaplaced my mother board.They took me Rs 13, 000.00 and Rs 1000.00 for fitting of total Rs 14, 000.00.But later I came to know that actual price is Rs 9, 500.00.So, I feel they cheating with me.
So, I kindly request you to take necessary action for that servicing centre.

Regards,

Sri Debajit Lahon
Assistant Engineer, PWD
Jorhat garamur Na-pam gaon
P.O.Jorhat Engineering College, Pin 785007
Contact No.Ph[protected] and Mob.[protected]
Model V3018TU, Serial No. 2CE6320GSG

I have purchased HP pavillion laptop DV6516tx model 1 year back. Before warranty period laptop stopped working. I gave to service station SICOM Dadar. As indicated by Engg. Problem was with mother board. Laptop was returned may be by repairing of mother board. again after i month same problem was faced and again laptop was given for service station. Second time also the mother board was not replaced. Then third time i gave Laptop for service station for same problem. Luckly I had opted for Extended Warranty for three years. Third time also my mother board is not replaced. I am not satisfied with HP Pavillion Laptop which is supposed to be higher version and costlier laptop. Please advice me.

CPU SERIAL NO:INI5210F4J
PART NO: EL387PS#ACJ
MONITOR SERIAL NO: CNC546027B
PART NO:PF 997A DX 6120M

COL GS SYSTEM
SYSTEM BRANCH
HEAD QUARTER SOUTH WESTERN COMMAND
JAIPUR, RAJASTHAN
MOBILE:[protected]

CPU SERIAL NO:INI5210F4J
PART NO: EL387PS#ACJ
MONITOR SERIAL NO: CNC546027B
PART NO:PF 997A DX 6120M

hp - presario C700, MODLE NO:CND823YJYM
Posted:[protected] by Himanshu Singh Gaur [send email]
2038MB RAM is changed to 512MB in hp centre.
Good morning
sir,
this is to inform you that i have purchased hp presario C700, modle no: CND823YJYM, at 4th july'o8 from sigma IT SHOWROOM LUCKNOW . Presently
i am in Greater Noida and my sound system was not working properly for which i went to hp care center at Noida at 6/09/08. in the mean while at the time of taking back i was suffering from chicken pox, due to which i collected my laptop by 26/09/08.At home when i checked my processing it was only 512MB left. When i again went to hp center they denied for this and i am
complaining to you for further action.
so sir please make my healthy decision.
thanking you
yours truely
Himanshu Singh Gaur
NOTE: address of hp care center ELITE BUSW, D -43, SECTOR-2, NOIDA.

I have HP Pavallion a 1518 in, Media Centre PC, Sr no.INI 6240 MQ6. There is booting problem in the PC. When we switch on the PC it boots again and again automatically. DVD writer/reader is not working properly. It is producing abnormal sound. Speakers are not working properly, some times it works, sometimes dont work. Processing speed is very slow. These problems are persisting from las 6 months. HP dealer is also not serious about the problem. Ungent action is requested.

i have purchased hp desktpo pc and as per e mail from hp innovative redumption support ihave sent Rs.2000/- demand draft to them .upon enquiring with them they confirmed that gift would be send shortly.complaint ticket no is ZBP-105185. allmost 60 days are over.no gift is received which was supposed to reach in 3- to 45 days.kindly look into matter and arrange for gift immediatelly.sushma shyamkul

Hi,
I had purchased a laptop in july and as per the promotions was supposed to get a free gift i.e. a wi fi music receiver . as per the conline rules

"TERMS & CONDITIONS OF THE OFFER

• Please allow 6 weeks time after receiving the required documents at HP Redemption Cell to process and send your gift "

My documents were submitted in personal on 13th august . and its already toward the end of 8 weeks. I havent receive any notification from the redemption cell. I called so many times but they said they are processing and will send it soon but still nothing happened.
The last time i took a laptop received the gift after 6 months and that too didnt received what was promised.

pls look into the matter and advice what should be done
regds
Shreyash Bissa

Hi,

This is with the reference of my Laptop Serial number S/N.CND7462LSL, HPL-KDO78AA#ACJ, HP520 Purchased in India on27/12/07. With care pack of extended warranty which is internationally accepted as per your customer care. Now I moved to Middle East in Oman Muscat, as find some problem in USB panel and keyboard I’ve given this for repairing to your authorized service centre IMTAC and they have issued me TRC. 6585 on 10/06/08 on now they returned my laptop on 20/07/08 saying that as I’ve purchased is from India it will not be repaired in Oman though its under warranty period of 1 year, and still 3 yr warranty pack is not started,


I want to you to take this thing very seriously or will go to consumer court as you guys claim it to be international warranty as accepted every where in the world


Thanks,

Amit Mehra
[protected]

Dear sir,
My laptop was working ok but yesterday I have observed laptop speaker is not working.May please inform service center at indore so that I can get it repaired .
thanks....

we have a gift for buying compaq of serial number cnd81860g3
we registered on 27/05/2008 we have a doubt about to send a email copy for that regisration please send me a email

Sir,
Subject : Refilled Q2612A Laserjet Toner Cartridge inside a Genuine HP
Packing-regarding
Reference: 1.Purchase of Genuine HP Q2612A Toner cartridge bearing
Invoice No.1628 for Rs 3276 dated[protected] from Mudra
Enterprises
2. Cash Receipt no. 286 for Rs 3276 dated[protected]

With respect to the above, I would like to bring to your kind notice that I had purchased a HP2612A Laserjet Toner Cartridge from Mudra Enterprises, No.456, 4 th Main, Coffee Board Layout, Kempapura, Hebbal.P.O. Bangalore -560 024 and opened it for use today on[protected] and to my surprise found that it was not a Genuine/Original HP Product but HP Cardboard container contained a Refilled Cartridge. The outer HPCardboard container was genuine and intact whereas the blister pack was open and was found to be stapled and fixed with gum tape. The cartridge was covered with a paper containing advertisements for other Computer products with a sticker SP-INK dated 11-03-08 on the cartridge. Mudra Enterprises are not accepting responsibility for giving a Refilled toner Cartridge in lieu of an original HP Cartridge. Therefore I would like to bring this to your kind notice to see that suitable action is initiated against this HP dealer and to see that immediate action is initiated in the matter.

Thanking you in anticipation of an early action and a reply in the matter.

I am the unhappy customer since I bought my laptop from HP.
Recently I went with a problem to
RT Outsourcing Services Ltd
A-200, Okhla Industrial Area,
Phase-I (Main Road)
New Delhi 110020
Problem was that my system was getting restarted abruptly with a blue screen saying “physical dump memory” . I tried reinstalling windows vista through my recovery disk but it failed while formatting...