HP India Complaints & Reviews

Product S No 2CE7061QHH
I purchased the above laptop on 18th April 2007.
This complaint was registered with your service centre in Okhla Ind.Estate and the complaint nos are:
1.Subcase report[protected] dt 07/25/2007
2. Complaint Token No L-19 D-3 dt 3112/07/07
3 Case Report[protected]
I was informed that the panel was defective and has been replaced.I had in the meantime gone abroad and have returned on 16th Sepy 2008'
I find the problem of BLINK OFF STILL PERSISTS .
I am a senior citize age 78 and cannot go to your service centre every time where one had to wait for hours for a response.
lease note the change in my address and phone nos
E-117, Masjid Moth, G.K.#, New Delhi 110048 Mob [protected] Contact the undersigned only
S.G.Deolalikar

after almost 10 months my problem is still intact.

One year and I've still not been able to use ADF of my printer.

Such a pathetic service support.


From: [protected]@mail.support.hp.com
Sent: Tuesday, February 05, 2008 8:15 AM
To: [protected]@HOTMAIL.COM
Subject: Re: Re: HP Officejet Pro L7580 Color All-in-One e-


Hello Manisha,

Thank you for contacting HP Customer Care.



Manisha, we in e-mail Support do not have an escalation team. So, I would recommend you to contact the regional Phone Support on the number given below to escalate this issue. They will be able to assist you better in this regard. Ask the Technician that you need to speak to a Supervisor/Case Manager. They will handle the escalation.


[protected]

OR

[protected]

Monday to Saturday 9 am. to 9 pm. (excluding public holidays)

This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

Sincerely,

Somashekar

HP Email Support Team
***Do Not Delete Service Ticket Number***
{ticketno:[[protected]]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.



-----Original Message-----
From: [protected]@HOTMAIL.COM
Date: 01/22/2008 08:49:48 INDIA
To: [protected]@MAIL.SUPPORT.HP.COM
Cc:
Subject: Re: HP Officejet Pro L7580 Color All-in-One e-mail

Dear Verdi,

MY problem has still not been resolved.

In fact the printer was taken to service centre and they confirmed ADF defective.

They have raised an indent for new printer in dec. the replacement printer which was recd was in a very very old condition, in replacment to my 1 month old printer.

Till date nothing has been done after that .

I have refused to take delivery of replacement printer, and still is using my defective new printer.

I would like to esscalate this matter to higher ups in HP.

Please provide the mail IDs.

Rgds
Manisha
----- Original Message -----
From: [protected]@mail.support.hp.com
To: [protected]@hotmail.com
Sent: Monday, December 17, 2007 2:31 PM
Subject: Re: HP Officejet Pro L7580 Color All-in-One e-mail


Hello Manisha,

Thank you for contacting HP Customer Care.

With regards to your issue, kindly refer to the URL provided below:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01110425&cc=us&lc=e...⇄

This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

Sincerely,

Verdi

HP Email Support Team
***Do Not Delete Service Ticket Number***
{ticketno:[[protected]]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.



-----Original Message-----
From: [protected]@HOTMAIL.COM
Date: 17.12.2007 13:19:38 UTC+8
To: HP Support
Cc:
Subject: HP Officejet Pro L7580 Color All-in-One e-mail sup


hp e-mail support

language_code : en
language : English
Country of Residence : India
product_line : DU
product_oid : 2512008
product_name : HP Officejet Pro L7580 Color All-in-One
part_number : C8188A, CB037A, C8187A
purchase month : 10
purchase year : 2007
problem area : paper jams and paper feed problems
serial number : MY786621VQ
operating system : Microsoft Windows XP Professional
How is your product connected to your PC? : Network
error message : automoatic feeder not working
problem description : auto feed doesnot accept paper.
setting changes : since starting
first name : manisha
last name : agarwal
phone : [protected]
email : [protected]@hotmail.com
form url : http://h10025.www1.hp.com/ewfrf/wc/email?product=2512008&lc=en&cc=in&...⇄
form country : India

Ours is Governement of Delhi ITI at Dheerpur, Delhi 110009. We have placed suppy orders for Plotter and Laser Printers of HP through NICSI, a Govt. of India organisation, in March 2008.

Inspite of all efforts HP people have failed to install the Plotter which are demaged in condition and not supplied the Laser Printers as it is learnt that the concerned branch had lost/misplaced the supply order placed on HP by NICSI.

Concened HP Officer are not taking it seriously.

I HAVE NEVER SEEN SUCH A DIS-ORGANISED ORGANISATION THAT TOO LIKE HP

I hope that some one from Top Level would take steps to solve the problem ...


LOKPAL
PRINCIPAL
SIR CV RAMAN ITI
DHEERPUR
[protected]

Necessary documents alongwith handling charges cheque for Rs500/ sent to hp redemption cell new delhi on 10/06/2008 received by them on 12/06/2008.As per scheme gift wa xpected withen eight weeks since then ienquired over phone and was promised that u will receive it soon.lastly on 02/09/2008one Ms satvinder told me u will receive it withen ten days but tilldate no such gift has been received by me whle as handling charges cheque stands debited to my account three months back.THE details are as under
REDEMPTION CODE:N92G8DTG97
hp laptop model no:dv2713tv
serial no.2CE8133PFO

Dear Sir,
Sub: HP System Complaint with CCF lab, LBS College of Engineering, Kasaragod.

We have bought HP systems from your firm, Invoice No:
TVM/ITP/10/664 2/5/2006, Order No : D577/06 dt 24/02/2006 and systems
have a warantee of 3 years from above mentioned date. Among them,
four are having some sort of complaints.

The following are their details:
Model : HP compaq DX6120 MT
Product Number: EN522 PA#ACJ

No SNO Complaints
1 INI61604T3 Not detecting Harddisk
2 INI61604SQ CD Drive Complaint
3 INI61604TA No display
4 INI61604T4 Installation problem


Kindly do the needful for the servicing of the system at the earliest.


Regards,

Rajapriya.R,
T/I, CSE,
LBS College of Engineering,
Kasaragod.

Sir,

This is regarding the warrenty, I purchased the laptap through Metro card hp pavillion DV 2124 TU on the date of 3rd Aug. 2008and its detals are as follows,
Document No.:330V60614
Date :3-Aug._2008
Code :64122
Card holder 2
Adress Main Road Hyderabad(Metr0)
VAT (TIN) No.[protected]
Product:HP PAVILION 2124 TU
Article Code:21980230

After one week I got problem with Adapter, then I gone to hp service centre at Somajiguda on 20th Aug.2008 the warrenty results are as fallows:
Serial No.:2CE6500DNL
PRODUCT nO.:RU888PA
PRODUCT DESCRIPTION:HP PAVILION dv2124TU NB PC ALL
The Start Date Was 24 th Dec.2006
End Date was:30 th Dec. 2007
After that I pesonally talked with Metro concerned Dept. through telephone.But I Dint got the warrenty.
At the time of purchase they told me of one year warrenty.I want a clear justice for warrenty.
For any clarification pls Contact me on [protected].

With Warm Regards,
Basanagouda H.
Hyderbad

1.my adapter was not working.in addition there was some other problem related to dvd writer, screen etc...i reported to the service center in ghaziabad for this regard. at reception i met Mr Amrish .
he was not ready to here my complain.his way of talking is very rude.

2. finaly i submitted my laptop on 30th august 2008.today is 17th september 2008 and still i recived not even a single notification.i am quite disturbed with these all these happenings and going to consumer forum.

There are several complaints:

1. They very rearly pick up the phones, somtimes it took 3-4 days.
2. staff is very rude in talking and very careless about cunsumers.
3. Never deliver cylinder on time.
4. Somtimes after 15 days of booking, they said that you did not book it and ask to book it again.
5. Very difficult to get cylinder from them.
6. They sell cylinders in black.

Agency name:

M/S Shiv Sai Gas Agency, Near Salarpur chowki, Salarpur, DSC road, Noida, UP.

have purchased a hp pavilion notebook dv9601au, For the purchase of the model between PRESCRIBED date Promotional Offer HP Digital Music Receiver, on sending the claim documents. Eventhough I have send all the required documents along with DD of rs. 500 within the stipulated time, bt no gift has been sent to me yet. Even no e-mail has been sent to me.
My Redemption code is D9T9NDFUIG
Kindly take this matter with the proper...

I will not recived the pan card, so please send to my native place,
putta Bheemaliga s/o Sreeramulu, Gadekal (villege)Uravakonda (taluk) Anantapur (distric) Anandra pradesh.(OR) By post.
Bheemalinga C/o Hewlett packerd global soft p ltd, 39/40, Hosur main road, Electronics city, Anekal taluk, Bangalore 100. By post.

I HAVE PURCHASED HP PAVILLION DV 2762TX LAPTOP FROM CHANDIGARH.I HAVE SEND COPY OF INVOICE BILL, ORIGINAL PRODUCT SERIAL NO.AND RS/-500 DRAFT TO THIS ADDRESS [HP REDEMPTION CELL, FIRST FLOOR, A-2 OKHLA INDUSTRIAL AREA, PHASE-1 NEW DELHI-110020]THIS IS LEGIBILITY FOR FREE GIFT BUT THEY DO NOT SEND MY GIFT OR NOT SEND ANY ACKNOWLEGEMENT TO ME AND NOT TELL ANY REASON.SO YOU PLEASE HELP ME AND TAKE IMMEDIATELY ACTION SO THEY SEND MY GIFT.I SEND MANY EMAIL TO REDEMPTION CELL BUT THEY DON'T BOTHERED.
MY REDEMPTION CODE IS {ZYUFYFM13X}
YOUR SINCERELY

Sir,
I have purchased HP pavillion 6000 laptop in the month of march 2008 from smart systems maharashtra pune based dealer. Under his guidence I have applied to HP redemption cell Delhi for the free gift offer of Wi-Music system in the month of April 2008. I have already forwarded the DD of rupees 500/- to delhi. Also I have registered mine and my laptop details to you through the e-mail and that you have also confirmed by sending me the reply saying your gift will be dlevered within six weaks.
16 weaks are over and i am still waiting for you free gift pack.
Please assist and do the needful.
Thank you.

MY relative had send some important items from lucknow on 9th of August, tracking number is[protected] today is 30th of august i had not recieved my courier, I went to their website http://trackoncourier.com/track.htm from there i searched through tracking id the detials i got is

Status of AWB No[protected] R.T.O. Aug 26 2008 with SHIFTED
Details
FROM TO MAN. No. DATE TIME
DELHI AIRPORT BANGLORE [protected] 13/08/2008 00:37
DELHI AIRPORT BANGLORE [protected] 14/08/2008 03:40
DELHI AIRPORT - 0 14/08/2008 11:02
JHANDEWALAN HUB LUCKNOW [protected] 18/08/2008 21:03
LUCKNOW - 0 21/08/2008 16:42
LUCKNOW - 0 26/08/2008 19:17

then i call up their few branch offices in bangalore most of the numbers are not valid, switched off then i called their head office number 41263366 tried atleast 20 times in 1 of duration, no one is picking up the phone, finally i managed other numbers of their customer care 41263324, 25 whihc was picked by customer care exicutive whom i had given my tracking number big surprise they had infomed that my courier has been send back to Lucknow from bangalore, when i had asked the reason no one brother to tell why ? I had given my offcial address where courier was to be delivered & office mail facility work 24 hrs to recieve couriers .

After seeing such service i am totally pissed off as my fathers some cancer ayurvedic medicine was there which my relative had send from Lucknow .

my recovery got corrupted. so i need the recovery cd for the instaling vista in my hp laptop ...n we want to know the method for installing xp on this model as drivers create problem on this laptop on hp ...so tell me the way that ..how i can run xp without problem ...
yatendra kumar
iimt engg college
ganga nagar up
pn =[protected]
[protected]
[protected]

We are a part of corporate sectors(HP Service centre), Mangalore having problem with parcel pickup, no proper respose or communication.Recently DTDC Office address also changed & no information given to us.

following are the details of the service reports from HP

Date :23/07/08 case id no - [protected]
1. laptop shutting down automatically - LCD panel changed with webcam..
2. One day after - LAN card not working - Motherboard changed
3. after 2 days - TOP Cover deeply scratched by service centre - 4 days
after new top cover replaced from another customer's notebook which had
come to their service center for repairs.
4. Windows Vista Home premium product key not matching with the sticker on
the laptop - the laptop sticker product key says NOT VALID. - problem
reported but no solution. - the OS was formatted by service centre.

Date : 12/08/2008 - case id no -[protected]
1. No Display - 2 days after motherboard replaced...
2. Again same problem - Processor faulty - processor replaced
3. Today service centre reporrting that Keybord faulty needs to be
replaced with again 4-5 days of part availability (alternate solution provided by service centre executives - either to replace the keyboard with a old one from different model or to replace one from another customer's notebook which had come to them for repairs)

its been over a month that laptop is with service centre..work being
affected...no spare laptop provided...just delaying the delivery of the
sme everytime. & coming up with new faults every day when the delivery is
promised.


Service Centre - SimTech Computronics pvt ltd. (Saki naka, Andheri)

please help: LCD Panel replaced, webcam replaced, Motherboard replaced
Twice, Processor replaced once & now keyboard reported faulty to be
replaced...all this happening while the laptop is with the service centre.

all of these events have made me loose faith in HP products.
also with the kind of spare swapping done at the authorised service centres appointed by HP, have raised doubts over the services fearing that someday i might become a victim of their product swapping.

My Lap Top charger is not working. This Lap Top is under NIC Court Order .Please send experience Service Engineer earliest for reapir/replacement. Detail of Lap Top are as under:

1. Name : Tara Chand Soni, RHJS
Special Judge Comm.Riots Cases and Judge, MACT
Tonk (RAJASTHAN) INDIA

2. Address: J-1, Civil Lines, Tonk
Phone[protected]O) 243666 (R) [protected]

3. Laptop Details:
Product: Compaq 6710S
P/N: GP 167PA#ACJ
SN. CNU7250KK7

4. Charger details:
CT597950ANNUNL5C
[protected]
HP Part No.[protected]
REPLACE WITH: hp Spare[protected]

Sir,
i purchased HP laptop . Within one year under warranty itelf the dvd player stopped detecting dvd . I got it replaced and it didnt run even one day and it was also not working . Again i got the dvd player replaced and again not even for onced it detected dvd and if thid was not enough my speakers were also replaced the same time and they replaced it with the old defected one.
i complained at hp twice and nothing happened not even i got the reply.
i have given my laptop in the service centers of Indore ans Ahmedabad and i have proogs to show.
Thankyou,
TARIKA RAZDAN

DEAR SIR/MADAM,
I have purchased a hp compaq presario c765TU laptop product no KT183PA#ACJ s/no CND8094423 from rajat associates anpara (sonebhadra) uttar pradesh on 25-may-2008.A wi-fi speaker was free with this laptop and we have sent a D.D (No. 107816)of Rs. 500/ in favour of SOLUTION INTEGRATED MARKRTING P. LTD. NEW DELHI fror sindicate bank anpara on 26th of same. but yet i have not received the gift.
so please forward this request to a responsible person and confirm as soon as possible.

Dear Sir
I had Purchased a Additional warranty ( Care pack ) for my Compaq lap top from an Authorised dealer of HP compaq -- mssr Infocity, borivali west, mumbai in March 2008.
inspite for the cheque amount being received by this Dealer " infocity, borivali "
we have still not receieved any reply or the care pack till date.

i have contacted many concerned officers of Hp india, but they are giving vague replies..
please note the my 1 year warranty has expired on 31 july 2008 ..But i hav paid for the care pack in March 2008.

Attaching herewith the coressponce that i have had with the Concerned HP india people as below






from Bhattacharya, Amal (PSG Services) <amal.[protected]@hp.com>
to Rajendra Padhi Gmail <[protected]@gmail.com>,
"D, Mohan Kumar" <mohan-d.[protected]@hp.com>,
rajpadhi Rajendra Padhi <[protected]@gmail.com>
date Wed, Jul 16, 2008 at 1:38 PM
subject RE: Regards non receipt of Care pack for Compaq Laptop. Reminder
mailed-by hp.com

hide details Jul 16


Reply


Hi Rajendra, received your e-mail, I would put my efforts to resolve this asap,
regds

From: Rajendra Padhi Gmail [mailto:[protected]@gmail.com]
Sent: Tuesday, July 15, 2008 11:47 AM
To: D, Mohan Kumar; Bhattacharya, Amal (PSG Services); [protected]@gmail.com; rajpadhi Rajendra Padhi
- Show quoted text -

Subject: Regards non receipt of Care pack for Compaq Laptop. Reminder

--





Dear Mr Amal Bhattacharya, Care division, HP india

Good Day to you .

After getting the Number from you, i had contacted Mr Ajan Bhaumik, Sales dept regards the Non receipt of the Care pack from HP India.

He Sait that he had contacted Mr Prashant, the Partner of Infocity and he told that everything would be sorted out and i would receive the care pack soon.
Till about 2 weeks, nothing had materialised then, i had taken the contact Numbers of Mr Prashant, Mobile nos [protected] and [protected], Based in Navi Mumbai .

Mr Prashant then asked me to send a Fax of the Invoice copy for purcahse of the HP care pack, which i did immediately..

Now for last 2 to 3 weeks, Mr Prashant tells me everytime that he is looking into the Matter and I will be get the care pack soon ..
He says he will call in 2 hours everytime, but does not call at all.

Sir please note that my eligibility for the care pack will expire on 31st July and therefore i should get it, before that date..

I please request you to take up the matter very very urgently with the concerned persons..


I await your quick response .

[protected] Forwarded message[protected]
From: Rajendra Padhi Gmail <[protected]@gmail.com>
Date: Sun, Jun 8, 2008 at 3:48 PM
Subject: Regards non receipt of Care pack for Compaq Laptop. Reminder
To: amal.[protected]@hp.com, amal.[protected]@hp.com, [protected]@gmail.com
Cc: rajpadhi Rajendra Padhi <[protected]@gmail.com>, [protected]@gmail.com


Dear Mr Amal

Good Day to you.
Sir this is reminder sent to you to please Expadiate the Delivery of the Care Pack for the Compaq Laptop.

all the details of Invoice have been sent to you earlier, As per our Telephonic Talk..

As infocity was your Authorised Dealer, We had Paid to them for the Care pack..
The Cheque has already been Encashed by Infocity but we are still to receive the Care Pack.

Now ii is the Sole responsibility of HP india to sort out the Matter with Infocity and Send us the Care Pack ASAP.
Please Note that we are in a hurry as Our yearly Warranty will Expire on 31 July 2008. Before which we should have the Care pack in Hand.

Kindly take this matter very seriously with your Company...

We await your quick response...


Thanks & regards

Mr Rajendra Prasad Padhi.

Address
Shramsafalya Bunglow, 6th Road, Daulat Nagar,
Borivali East, mumbai - 400066.
Phone[protected]
Mobile[protected].


[protected] Forwarded message[protected]
From: Rajendra Padhi Gmail <[protected]@gmail.com>
Date: Tue, May 13, 2008 at 9:19 PM
Subject: Regards non receipt of Care pack for Compaq Laptop.
To: amal.[protected]@hp.com, [protected]@gmail.com



Dear Mr Bhattacharya

Good Day to you.
Sir as per our talk today, I am sending herewith the Details of Invoice as issued by Your Borivali west, Mumbai Authorised Dealer, INFOCITY.


DEALER NAME - INFOCITY

TAX INVOICE NO . 17848 DTD 5TH MARCH 2008.

HP CARE PACK 1+2 = 3 YEARS WARRANTY.

AMT PAID - Rs 6723.00

Paid by Cheque no " 373048 dated 5 th march 2008.

PUNJAB NATIONAL BANK, DAULAT NAGAR, BORIVALI EAST, MUMBAI - 400066.





FOR COMPAQ 303 LAPTOP.

S.NO CND 7062GYL

DATE OF PURCHASE 1st AUGUST, 2007.

Purchased from VIJAY SALES, BORIVALI WEST.


Please note that our cheque has been realised from our Account, But till Date we have not received any Care pack or Any communications from HP india or your dealer INFOCITY.


I please request you to look into this matter urgently and Do the needful.




.



--
Thanks & Regards

Mr Rajendra prasad Padhi

Mumbai.