HP India Complaints & Reviews

Hi,

This is with the reference of my Laptop Serial number S/N.CND7462LSL, HPL-KDO78AA#ACJ, HP520 Purchased in India on27/12/07. With care pack of extended warranty which is internationally accepted as per your customer care. Now I moved to Middle East in Oman Muscat, as find some problem in USB panel and keyboard I’ve given this for repairing to your authorized service centre IMTAC and they have issued me TRC. 6585 on 10/06/08 on now they returned my laptop on 20/07/08 saying that as I’ve purchased is from India it will not be repaired in Oman though its under warranty period of 1 year, and still 3 yr warranty pack is not started,


I want to you to take this thing very seriously or will go to consumer court as you guys claim it to be international warranty as accepted every where in the world


Thanks,

Amit Mehra
[protected]

Dear sir,
My laptop was working ok but yesterday I have observed laptop speaker is not working.May please inform service center at indore so that I can get it repaired .
thanks.

we have a gift for buying compaq of serial number cnd81860g3
we registered on 27/05/2008 we have a doubt about to send a email copy for that regisration please send me a email

Sir,
Subject : Refilled Q2612A Laserjet Toner Cartridge inside a Genuine HP
Packing-regarding
Reference: 1.Purchase of Genuine HP Q2612A Toner cartridge bearing
Invoice No.1628 for Rs 3276 dated[protected] from Mudra
Enterprises
2. Cash Receipt no. 286 for Rs 3276 dated[protected]

With respect to the above, I would like to bring to your kind notice that I had purchased a HP2612A Laserjet Toner Cartridge from Mudra Enterprises, No.456, 4 th Main, Coffee Board Layout, Kempapura, Hebbal.P.O. Bangalore -560 024 and opened it for use today on[protected] and to my surprise found that it was not a Genuine/Original HP Product but HP Cardboard container contained a Refilled Cartridge. The outer HPCardboard container was genuine and intact whereas the blister pack was open and was found to be stapled and fixed with gum tape. The cartridge was covered with a paper containing advertisements for other Computer products with a sticker SP-INK dated 11-03-08 on the cartridge. Mudra Enterprises are not accepting responsibility for giving a Refilled toner Cartridge in lieu of an original HP Cartridge. Therefore I would like to bring this to your kind notice to see that suitable action is initiated against this HP dealer and to see that immediate action is initiated in the matter.

Thanking you in anticipation of an early action and a reply in the matter.

I am the unhappy customer since I bought my laptop from HP.
Recently I went with a problem to
RT Outsourcing Services Ltd
A-200, Okhla Industrial Area,
Phase-I (Main Road)
New Delhi 110020
Problem was that my system was getting restarted abruptly with a blue screen saying “physical dump memory” . I tried reinstalling windows vista through my recovery disk but it failed while formatting the drive continuously and I was not able to install my operating system.
When I went at the service centre at Okhla they told me that your system is out of warranty and asked me 1400 Rs for installing operating system and I agreed on that.
Just after two days I got a call from them that my RAM & DVD Drive is not working and I have to pay Rs 14000 to get my laptop repaired. When I went there with my laptop DVD Drive was working.
Due to shortage of money I asked my laptop back.
In response these people made me wait for 1 hr and 30 minutes, moreover they charged me 300 bucks and returned my laptop with some more defects, like my screen is not fitted well and some of keyboard keys are not working. I realized the defects when I came back to my home because I couldn’t check it in the service centre as I was getting late for my office. But the question is that when the problem was with the RAM and DVD then why they have tampered with the screen.
I tried to call them but nobody is picking up the call even.
It is disappointing and ridiculous on their part as they are harassing people.
Could you please get my additional defects repaired because those persons are running service centre for earning profit only.

I have hp 2122tu notebook pc which has a light scribe dvd dual layer writer(model DS-8AZH 03C) and 512 mb Samsung ram by default.( which I have upgraded to 1.5 gb by adding 1 gb transient ram)
Recently I gave my laptop for dvd rom replacement at Precision informatics pvt ltd. Mumbai division.
The mechanics or workers( ya that’s true because they don’t deserve to be called as engineer)
Ppl replaced my rom at 6500/- and give a rom which was a + dvd writer without light scribe. I recognized this and argued for replacement and original writer as per specification of 2122tu notebook. So after lot of negotiation he replaced that rom with some +- supporting mitashi ram (without light scribe that found out latter). by thinking that least I can read and write disk so I give extra 500/- and took off laptop. After coming home I installed vista and then I found out that it was showing my ram as 512 mb only. And so opened notebook ram panel, and I was shocked as there was just one module of ram and that too of hynix which I never bought for my laptop.
So it’s clear that ‘Precision informatics pvt ltd. Mumbai division’ has stolen my original ram and replaced it with hynics 512 ram.

[Services #RYT-232114]: CREATIVE SPEAKERS NOT PROVIDED BY THE DEALER UNDER PROMOTION SCHEME.
Dear ASHOK KUMAR YADAV,
We have received your message/ticket and a member of our staff will review it and reply accordingly. Listed below are details of this Ticket.
Ticket ID: RYT-232114
Subject: CREATIVE SPEAKERS NOT PROVIDED BY THE DEALER UNDER PROMOTION SCHEME.
Department: Customer Services
Priority: High
Status: Open

To Check the Status of the Message/Ticket, online click on the following link, i[censored]nable to do so please copy & paste the same in your browser.
http://www.innovativesupport.in/index.php?_m=tickets&_a=viewticket&ticke...⇄
You can log in by using the following Email Address and Password to access the above link:
Email: [protected]@GMAIL.COM
Password: e1b37706 [Services #RYT-232114]: CREATIVE SPEAKERS NOT PROVIDED BY THE DEALER UNDER PROMOTION SCHEME.
InboxX
To,
The scheme Coordinator, Date:10.09.2008
New HP Pavilion Desktop Offer,
C/o Innovative Incentives,
SCO 171-172, 2nd floor,
Sector 8-C, Madhaya Marg,
CHANDIGARH U.T 3rd Reminder
PIN 160018.
Sub: Complaint of Incomplete items.
Ref: Redemption Code No. 7JKLUFTFXC
In reference to above Redemption Code, your company had to provide the below mentioned Gift hamper (B) after the depositing the essential amount of Rs.1699/- in the shape of demand draft, and I deposited accordingly Rs.1699/- vide DD No.041188 dt.21.04.2008 of the AXIS Bank, Jammu.
The items under the gift hamper B are as under:
(1) Speakers Creative 2.1 SBS A300 OUT STANDING
(2) Reebok Sunglasses RECEIVED
(3) Reebok Bag RECEIVED
(4) Britannica SCD Entertainment Pack RECEIVED
(5) IFB Microwave Oven 17PM1S RECEIVED

*** “Note: As per your Hamper packing check list “Creative 2.1 multimedia Speakers SBS A300 is to be collected from the Dealer you bought the PC from”
1. *** Speakers Creative 2.1 SBS A300: (NOT PROVIDED BY THE DEALER)
When I approached to the dealer of HP M/S. Morex computers, 12 B/C, Gandhi Nagar, Jammu along with the packing checklist, which is sent by your company along with the items mentioned *** of above and I showed him the check
list to collect my speakers Creative 2.1 SBS A300 from him, for which I had paid your company through the DD for Rs. Of 1699/.
But the dealer M/S. Morex computers, Jammu has refused to give me the above said speakers, stating that he has already given the speakers along with the computer on 14.04.2008, whereas the dealer has charged Rs.1057.69+VAT Rs. 42.31 (Total Rs.1100/-)on account of the value/cost of the speakers which were given to me by the dealer. (Copy of the bill is enclosed for ready ref.)

Therefore when the dealer has charged for the speakers through the written note/document i.e. Challan/Cash Bill, he can not cover the Item in question under the specific terms & conditions laid down by your company on company’s Web Site WWW.H.P.Com/in/Promotions, to claim the gift items/ incentives under the gift hamper “B”, the claimant had to deposit Rs. 1699/- through DD on account of the items including the Speakers Creative 2.1 SBS A300 to be sent to the purchaser of HP pavilion desktop computer.

-2-

it is not understood that how can be the dealer provide the set of speakers without the fulfilling the eligibility conditions imposed by the company in which the most important condition is depositing a DD for Rs.1699/-, before the items are handed over or sent or despatched through the courier company to the purchaser of a new HP Pavilion computer. Particularly in the current situation where cost of a glass of water is being charged, therefore question of giving a free set of above said speakers by the dealer in this case, does not arise.


This is a case of cheating by the dealer or the incentive promoting company, and the due items have to provide me by the either party without any further dealer before the matter is taken up to the hon’ble consumer forum, at Jammu.


You are therefore requested to provide me the set of Speakers Creative 2.1 SBS A300 within 7 days period so that legal proceedings against your company and the dealer for a malpractice, cheating with the consumer, may be avoided.

Yours faithfully,

Ashok Kumar Yadav,
House No. 8/D,
West Railway Colony,
Jammu Tawi
PIN 180012.
Mobile. No. [protected]

We bought a brand new HP 5200N Laser Printer from one of the Authorized Distributors in Kolkata on 19th July 2008 and to our surprise the Printer is not working since the time of installation at our office. We contacted the concerned person and they informed that the printer needs to be replaced as the output is not at all satistactory. We are trying hard to get it replaced from HP but till date nothing has been done from the company. We have submitted the written complaints to the local office here in kolkata but no one is ready to provide us the proper support for the same which we expected from a company like HP.

We are stuck with a dead printer and our productivity is at loss because of this mess, we have to bully our distributor and the authorized person on a daily basis, but no concrete solutions is provided so far, When we talk to distributor, they say they have taken up the case and it will be replaced soon. And the same is being told by the HP Support as well.

Its already been more than two (2 Months) and still waiting for a day when this case will be resolved.

Here is the details of the product purchased and the case id.

Model : HP 5200N Laser Printer

Serial No. : CNFXC28986

Purchase Date :[protected]

Distributor : Alco Infotech (P) Ltd.
5, Princep Street,
Kolkata - 700 072
West Bengal (India)

Contact Person : Mr. Manjesh Sharma

Phone :[protected]
Mobile :[protected]

Authorized Service Centre :

Trishita Corporation
408-Lords, 7/1
Lord Sinha Road
Kolkatta-700071
Phone : 2823620/0166/0148
Fax : 2823212

Contact Person : Mr. Pabitra

HP Customer Care :

Kolata : Mr. Nirman Saha

Complaint History (HP)

1. Case No. : [protected] Dated[protected]
2. Case No. : [protected] Dated[protected]
3. Case No. : [protected] Dated[protected]

Correspondence Details (Mail) by email.

HpCustomercare : india.customer.[protected]@hp.com

Dear Sir / Madam

We, Exim Multimedia (India) Pvt. Ltd., situated at 51, Paddapukur Road, Bhowanipore, Kolkata - 700 020. have purchased a HP Printer, Model No. 5200n, Serial No. CNFXC28986, dated :[protected].



The Printer installation and printer setting (density, ink, rate label etc.) status were both found OK. Inspite of this the printing quality is very very poor, less than 100 DPI and as like Xerox copy (any Xerox copy is much better). The output received is grey in colour and not proper black.



A complain was made to HP Customercare - Kolkata against the Printer 5200n, case no. [protected] and they suggested to replace the Tonner Cartidge (16A). The replacement of cartridge was of no use as printing quality remained unchanged.



A 2nd complain was made to HP case no. [protected]. and this time they transferred the case to trisita. Mr. Kingshuk of Trisita checked the printer but could not solve the problem. He then suggested to replace the Printer Scanner.



Third complain was lodged with HP, case no. [protected]. and Mr. Prabitra came from Trishita and replaced the Printer Scanner, but the problem persisted. He made suggestion to replace the pRinter. His service report details are as below :



THE LASER & SCANNER IS REPLACED BUT PROBLEM IS NOT SOLVED. THE PRINTER NEEDS TO BE REPLACED OR REPAIRED PROPERLY. tONER CARTRIDGE IS ALSO REPLACED BUT PROBLEM PERSISTS. He collected various testing printout from the printer for sending HP Customercare.



We were awaiting for reply from HP but no reply came either from HP or Trishita. After that we gave call to HP Customercare then Mr. BishnuS came from Trisita and again collected all testing printout from the printer, because all testing papers were missing from HP CUSTOMERCARE (they informed of not receiving any papers).



After waiting for long time we contacted HP Customercare Mr. Piyush Mahewari. He informed they have not received any reply from Trisita hence case is pending. He then suggested to contact Trisita, Mr. Bishnu who is looking after this case.



Mr. Bishnu when contacted informed that they have received a mail from HP Customercare saying the printer is O.K. and suggested that for better quality printout from this printer replace the Original HP Toner Cartridge (16A) and use Refilling Toner Cartridge (collect from local market).



On 10th SEPT we called HP Customercare, and had talk with Mr. Nirman Saha. He informed that the said printer is O.K. after checking all our papers . So they cannot solve our problem.



On the whole we are fed up after purchasing this printer. HP has not lived upto our expectations and is tarnishing its image by not solving our problem. This is not expected from a reputed company like HP. All our HP printers (4 plus, 2300, P1024, 3920, 610C etc.) which were purchased long time back are in excellent working condition.



We needs some special job (A3 paper size) printing solutions from this printer (Heavy Duty, Long Lasting, A3 Paper Size, 1200 DPI, High Speed Printing, High Memory etc.) also available the printer HP Authorised Dealer and suggested to purchase this printer.



But we cannot provide status about this printer model No 5200n to our management. So we hope you will understand our problem and without dillydallying the matter further will immediately replace our printer.



Request you to kindly look the matter and do the needful.



Your immediate action in this matter will be highly appreciated.



Thanks/regards,



Sudarshan Debnath

IT - Head



EXIM MULTIMEDIA (INDIA) PVT. LTD.

51, Paddapukur Road, Bhowanippre,

1st Floor, Kolkata - 700 020.

Tel :[protected]Dir),[protected]/2245, 24768938/8939

Fax :[protected]

E-mail : [protected]@exim-india.com

A desk top PC was purchased by Employees Provident Fund Organisation in june, 2007 which is under three year warrnaty having model no DX2280 and machine serial no ini71506WT is not working and giving problem since one month. The machine is not booting. The PC is located at one of its field office at Barbil near OMC factory. The office telephone no is [protected] of sri laxmidhar sahu, Enforcement officer . I therefore request u to depute ur technical support person to resolve the problem.

I would like to state that I had earlier purchased one HP 5610 on 30.5.2007.

Unfortunately, since that said printer developed with some problems, you have replaced the same by another printer.

So far I was using the same. But, this printer also started to give more troubles quite often. The defect of the printer is always showing errors. So I have handed over the said printer with your service centre at Pondicherry viz M/s. Maha Electronics Pvt. Ltd, Authorised HP Service centre, Pondicherry, on 13.05.2008 13:20 hours.

Under these circumstances, I feel that if the existing printer is replaced by you, as per service centre promise by the similar model and type of printer, the same defect may continue in future.

As such I hereby request you to kindly replace the existing defective printer by another model printers (Defect free printers) of higher version, so that I may be able to prevent any problems in future.

Moreover, please note that due to the continuous problems of both these printers, I have not used the same fully so far in the past.

the complaint not receving the hp company service.

Product S No 2CE7061QHH
I purchased the above laptop on 18th April 2007.
This complaint was registered with your service centre in Okhla Ind.Estate and the complaint nos are:
1.Subcase report[protected] dt 07/25/2007
2. Complaint Token No L-19 D-3 dt 3112/07/07
3 Case Report[protected]
I was informed that the panel was defective and has been replaced.I had in the meantime gone abroad and have returned on 16th Sepy 2008'
I find the problem of BLINK OFF STILL PERSISTS .
I am a senior citize age 78 and cannot go to your service centre every time where one had to wait for hours for a response.
lease note the change in my address and phone nos
E-117, Masjid Moth, G.K.#, New Delhi 110048 Mob [protected] Contact the undersigned only
S.G.Deolalikar

after almost 10 months my problem is still intact.

One year and I've still not been able to use ADF of my printer.

Such a pathetic service support.


From: [protected]@mail.support.hp.com
Sent: Tuesday, February 05, 2008 8:15 AM
To: [protected]@HOTMAIL.COM
Subject: Re: Re: HP Officejet Pro L7580 Color All-in-One e-


Hello Manisha,

Thank you for contacting HP Customer Care.



Manisha, we in e-mail Support do not have an escalation team. So, I would recommend you to contact the regional Phone Support on the number given below to escalate this issue. They will be able to assist you better in this regard. Ask the Technician that you need to speak to a Supervisor/Case Manager. They will handle the escalation.


[protected]

OR

[protected]

Monday to Saturday 9 am. to 9 pm. (excluding public holidays)

This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

Sincerely,

Somashekar

HP Email Support Team
***Do Not Delete Service Ticket Number***
{ticketno:[[protected]]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.



-----Original Message-----
From: [protected]@HOTMAIL.COM
Date: 01/22/2008 08:49:48 INDIA
To: [protected]@MAIL.SUPPORT.HP.COM
Cc:
Subject: Re: HP Officejet Pro L7580 Color All-in-One e-mail

Dear Verdi,

MY problem has still not been resolved.

In fact the printer was taken to service centre and they confirmed ADF defective.

They have raised an indent for new printer in dec. the replacement printer which was recd was in a very very old condition, in replacment to my 1 month old printer.

Till date nothing has been done after that .

I have refused to take delivery of replacement printer, and still is using my defective new printer.

I would like to esscalate this matter to higher ups in HP.

Please provide the mail IDs.

Rgds
Manisha
----- Original Message -----
From: [protected]@mail.support.hp.com
To: [protected]@hotmail.com
Sent: Monday, December 17, 2007 2:31 PM
Subject: Re: HP Officejet Pro L7580 Color All-in-One e-mail


Hello Manisha,

Thank you for contacting HP Customer Care.

With regards to your issue, kindly refer to the URL provided below:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01110425&cc=us&lc=e...⇄

This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.

You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.

Sincerely,

Verdi

HP Email Support Team
***Do Not Delete Service Ticket Number***
{ticketno:[[protected]]}
***Do Not Delete Service Ticket Number***
Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.



-----Original Message-----
From: [protected]@HOTMAIL.COM
Date: 17.12.2007 13:19:38 UTC+8
To: HP Support
Cc:
Subject: HP Officejet Pro L7580 Color All-in-One e-mail sup


hp e-mail support

language_code : en
language : English
Country of Residence : India
product_line : DU
product_oid : 2512008
product_name : HP Officejet Pro L7580 Color All-in-One
part_number : C8188A, CB037A, C8187A
purchase month : 10
purchase year : 2007
problem area : paper jams and paper feed problems
serial number : MY786621VQ
operating system : Microsoft Windows XP Professional
How is your product connected to your PC? : Network
error message : automoatic feeder not working
problem description : auto feed doesnot accept paper.
setting changes : since starting
first name : manisha
last name : agarwal
phone : [protected]
email : [protected]@hotmail.com
form url : http://h10025.www1.hp.com/ewfrf/wc/email?product=2512008&lc=en&cc=in&...⇄
form country : India

Ours is Governement of Delhi ITI at Dheerpur, Delhi 110009. We have placed suppy orders for Plotter and Laser Printers of HP through NICSI, a Govt. of India organisation, in March 2008.

Inspite of all efforts HP people have failed to install the Plotter which are demaged in condition and not supplied the Laser Printers as it is learnt that the concerned branch had lost/misplaced the supply order placed on HP by NICSI.

Concened HP Officer are not taking it seriously.

I HAVE NEVER SEEN SUCH A DIS-ORGANISED ORGANISATION THAT TOO LIKE HP

I hope that some one from Top Level would take steps to solve the problem ...


LOKPAL
PRINCIPAL
SIR CV RAMAN ITI
DHEERPUR
[protected]