I am instigated to write this note because of the ill-treatment from HP, one of the foremost brands in Indian Laptop market. It was one and half years back and exactly on June19 2006, I bought a Laptop from HP. The purchase cost for HP Pavilion dv8216TX was Rs 82,000/-. HP offered only one year service for such a cost. Since the laptops could not be serviced locally like PCs, I extended the warranty period for 2 more years by paying Rs 8,000/- to make sure the service facility.
Problems started in September 2007. Firstly, it was a line along the screen. Gradually, the number of lines increased as shown in the picture. I took the Laptop to one of the authorized service centres of HP at Thiruvananthapuram on September 26th, 2007. The solution was to replace the display panel since it was a hardware problem. Replacement was made in two weeks, but the new replacement also showed the same problem. After waiting for two more weeks for the next replacement, I contacted again on October 9th to HP Service Centre. They informed me to call HP Customer/Sales Service in Chennai but it was futile. Their only suggestion was to wait more. And the delay prolonged day by day. There was no real action from the part of HP, for the whole month of November.
In December I received an intimation from HP Customer/Sales Service, Chennai that the system could be replaced in full. But there was no further steps from HP's part for weeks together. And at last, after three long months, the new replacement laptop came. The new Laptop is much ahead in performance and features when compared to the one I was having earlier. But, as a professional I suffered a lot. Lot of projects got pending, I skipped a few projects, my goodwill got affected, I failed to keep my promises; and these things cant be resolved easily. There's big difference doing things in time and doing it very late. From my point of view, HP should have settled the issue with in a period of two weeks; one month to the extreme.
The HP Chennai behaved to the customer(me) in such poor ways that not to lift phones, avoid me by telling some lame excuses whenever they attend my calls or not to reply my mails etc. Note that this heinous attitude is occurred from the staff of a brand like HP which claims great tradition and quality in computer hardware manufacturing, sales and service.
I published an article regarding this issue in my personal blog as well. [http://grahanam.blogspot.com/2008/01/when-brands-deceive.html]
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Aug 13, 2020
Complaint marked as Resolved
ADDRESS :DISTRCT COURT DWARKA
DIS:JAMNAGAR(GUJARAT)
LAPTOP S/N CNU7250R2L
PRODUCT NO; GP167PA#ACJ
s/n:cnu7242fm7
p/n:grn67ea#acj
m.p chauhan
additionl civil judge
DHOLAKA
DIS:AHEMDABAD
GUJARAT
s/no cnc6112bj7 p/no pf997a
my mob no is [protected]
Pc Sno Keyboard SNo:
ini73709q2 Bc3539acpuf9ut
ini74700cd B94350acptfgmm
ini72007f1 b94350acptnrtv
ini70307lg b9450acptjnfq
ini62202dc b9435oadptofju
plz do the need full
thanks and regards
RShiva
[protected]
the lap top bearing sl.no.CNU 7250 MWW having P/N GP 167 PA # ACJ is not working and was tring to lodge complaint with the customer care at [protected] but, I could not get them. No response at e-mail to cpsc-callback.[protected]@hp.com hence...request to attend immediatley.
V SSS SARMA JMFC., Tanuku West Gogavari Andhra Pradesh
[protected]o) 223349 (r) and [protected] are my contact numbers
S. NO.
1. HP INI 7110S8S
2. HP INI 7110S6D
3. HP INI 7110S83
4. HP INI 7110S8N
5. HP INI 7110T2B
6. HP INI 7110SFQ
7. HP INI 7110T2G
ADD. - NAGAR NIGAM COLL CENTER JABALPUR ( M. P. )
IN FRONT OF MAIN BUS STOP
MOB. NO. [protected], [protected]
1. HP INI 7110S83
2. HP INI 7110S8N
3. HP INI 7110T2B
4. HP INI 7110SFQ
5. HP INI 7110T2G
ADD. - NAGAR NIGAM COLL CENTER JABALPUR ( M. P. )
IN FRONT OF MAIN BUS STOP
MOB. NO. [protected], [protected]
Sl.no Particulars Make
1 Mouse
i K[protected] Compaq
ii F93A90AN35501FF HP
iii F93A90A5BTK23KP HP
iv F93AOAN3ST1X74 HP
v F93A90AN3SL02N0 HP
2 KEYBOARD
i BF55149887 HP
ii B94350ADPTOFHN HP
3 CRT MONITOR
i CNC606IYMG HP
ii CNC5380KBK HP
iii CNC6040F4Z HP
iv CNC6072K2P HP
Please do the need full for this matter.
thanking you.
with deep regards,
Chayan
Kumbhi Chini Mills
(A unit of Balrampur Chini Mills Ltd.)
Vill.:- Kumbhi
Teh.:- Golagokarannath
Distt.:- Lakhimpur-Kheri(U.P.)
PIN:- 262804
Case ID [protected]
I purchase a laptop from M/s Tech Point Bhilwara (Raj) Model No.DV5-1104TU.S/No.CNF8362SKY.P/No.FZ730PA#ACJ dated 10/11/2008
when we open the laptop we find there is a DOT on LCD screen M/s Tech Point has been denied cover under warranty.So we request you please replace this laptop as early as posible.waiting for your positive response.Thanks®ard
From:Lokesh kumar Dadhich S-26 Bapu Nagar Behind RCM Pickup centre Bhilwara (raj.)311001
Mobile No. [protected], [protected]
This is to inform you that I am one of your Customers who has purchase the Compaq Presario C799VU Notebook.
There was a problem of Physical line on LCD since I am working with Philips & most of the time I use to be on Tour.
Here my request is to please replace the Notebook as this is the third time when I am facing the same problem i.e. physical Horizontal line on LCD screen & this time I don’t want to go for repair as this is a manufacturing defect & found the same problem the day i have purchase.
Hope you will look into the matter & replace the Notebook.
Thanking You,
Yours Truly,
Anil Sharma
Asst Manager,
Philips Electronics India Ltd
[protected]
Case ID [protected]
I purchase a laptop from M/s Tech Point Bhilwara (Raj) Model No.DV5-1104TU.S/No.CNF8362SKY.P/No.FZ730PA#ACJ dated 10/11/2008
when we open the laptop we find there is a DOT on LCD screen M/s Tech Point has been denied cover under warranty.So we request you please replace this laptop as early as posible.waiting for your positive response.Thanks®ard
From:Lokesh kumar Dadhich S-26 Bapu Nagar Behind RCM Pickup centre Bhilwara (raj.)311001
Mobile No. [protected], [protected]
HP — problem with keyboard of laptop
Dera siri am owning CQ60104TU laptop which is under warranty till now. few days before keyboard of my laptop started giving problem and when i took it to hp center in jallander they refused to do so and stated that company has refused to solve ur problem. So kindly look about my complain.
Please suggest me to find my laptop model no., serial no, & product no.
any infromation please send me my email id.
Venkatrao besetti
[protected]
reebok pysical kit — non delivary
i had booked reebok kit and payment made thru credit card.booking id[protected] and was told by your rep that i will be getting the items within three weeks which have not been recieved by me till date.pl refund my money rs 3199/as early as possible.my office address is as under.LT COL I A KHAN,3361 MSL REGT C/O 56 APO. PIN 923361.HOME ADDRESS IS H.NO 102/1 GARDEN CITY DEHUROAD,NEAR DEHUROAD BUS STOP, DEHUROAD PUNE.MAHARASHTRA.MY NAME IS DEEPAK PATEl
Hp printer not working.
I have purchased one hp printer 1005. it is under warranty and not working properly. One service provider came but he did not resolve problem and give lots of excuses. Kindly resolve the problem as soon as possible.10000 memory error
fuser error, paper jam in cartage area open door, 10000 memory errormouse problem
Mouse not working properly, clean the mouse with air pressure but issue not solved.NO POWER ON FOR MY PRINTER HP LASERJET M1005 MFP
NO POWER ON FOR LAST TO DAYS. I WAS CHANGE POWER CABLE, POWER BOARD VERY THINGS BUT MY PRINTER CONDITION WAS SAME. CAN YOU HELP ME FOR THIS PROBLEM.