HP India Complaints & Reviews

Non receipt of free gift offer

I purchased a laptop compaq presario v6409 during oct-2007 and i was entitled for a free gift offer. As reqd. I sent a dd for rs.600/- with all the reqd. Documents such as bill, original cardboard piece containing sl. No. Etc. After obtaining a number from hp redempiton which was noted on the bill and sent it to hp redemption cell, delhi, on[protected]. As per conditions - the item will be delivered...

Complaint against poor booking system of HP,s LPG Gas Cylinder. We get it from "Devi Dayal Enterprises" Sec-8, Rohini, Delhi-85.. Their booking no.s 27940639, 27940104, [protected], [protected] are always in not attending position. They might have put some call barring/ other system. Any one can chek it by calling. U will not get connected, i m sure. We always have to go to their office for booking. Due to which we are suffering a lot. My consumer no. is 613909. HP has a Just dial no. 1716 but what if we dont have MTNL no. Because it works rather works sometime with mtnl no only..

Paper has got stuck in the printer. The printer is under warranty.

Wellspring Skylab Assam
G.S. Road, Ulubari
Guwahati- 781 007
Assam

December 22, 2007
To
M/s Hewlett-Packard India Sales Pvt. Ltd.

From:
Ganesh Lal Sindhupe
Q.No. C-60, MCP Township
Malanjkhand Copper Project
Dist. : Balaghat MP 481116
Fax :[protected]
Email: [protected]@yahoo.com Mob. [protected]

Sub.:- Claim for the Free Gift Offer on Purchase of HP Pavilion/Compaq Presario Notebook.

Dear sir,

I regret to inform you that I have purchased a Compaq Presario V6409TU from M/s DSR Computers, Malanjkhand, Dist Balaghat MP on 11/10/2007. I
have sent a DD of rupees six hundred in favour of M/s Aishwarya J.HP. Rembemtion Cell, New Delhi along with necessary required original documents to claim for the Free Gift Offer on Purchase of HP Pavilion/Compaq Presario Notebook.

But the Party M/s HP Redemption Cell C/o Solutions Integrated Mktg. Serv. Pvt. Ltd., A-2, Okhla Industrial Area, Phase-I, New Delhi 110020 (Phone[protected] returned the only above DD (No.[protected], Dt 17/10/2007, Issued from Indian Overseas Bank – Chartola Malanjkhand MP), but this party has not returned the other original document, which were sent by me. As per the party, they could not processed it due to the reason “ Worng name – i.e. SOLUTIONS INTEGRATED MARKETING SERVICES PVT. LTD.

The details of my purchased Compaq Presario Notebook are as follow:
Notebook PC Model: Compaq Presario V6409TU
Product : China
SERIAL NO. : (S)CNF7252X45
Product : (1P)GN3972A
Option : (30B)ACJ
IntelR CoreTM 2 Duo processor T5300 (1.73)
15.4”WXGA High-Defination Bright View Widescreen Display
120GB (5400RPM) Hard Drive
512MB DDR2

So, I request you kindly look at the matter & take necessary action to provide my above free gift as per terms & conditions. I also request you to please suggest me for further necessary action at the earliest.

Thanking you

GANESH LAL SINDHUPE



CC To:
M/s Hewlett-Packard India Sales Pvt. Ltd.
24, Salarpuria Arena Building
Adugodi, Hosur Road
Bangalore - 560 030
Phone:[protected]
Fax:[protected]

I PURCHASED hp pavilion notebook dv 2601 tu ON 25/10/2007 FROM COMPUTERLAND ,NEHRU PLACE,NEW DELHI------DETAILS
INVOICE NO--CLNP[protected]
HP REDEMPTION CODE-G6WGA8G3TL
SEND DD OF ICICI BANK ON 7/11/2007 FOR rs 600-00.

I WAS SUPPOSED TO GET A TV TUNNER FREE AS PER PROMOTIONAL SCHEME. TILL DATE THERE IS NO GIFT OR NO RESPONSE.

Dear HP Authorities,


I like to bring into your notice a serious issue with HP product since last more than 6 months.


1. We purchased a HP LaserJet 5200 printer vide invoice no. 1040 on 19 June 2007 from HP Reseller M/s Crystal Computers private Limited, Kota.

2. On the very day of installation of the printer it was found not printing well, same was observed by the installation engineer of M/s Crystal Computers & was reported to HP Service Centre for follow up the issue.

3. After initial examination of HP service engineer from M/s Kay Kay Softech, I was asked to purchase a new TONER CATRIDGE and try it with the printer. AS per him it was diagnosed to be TONER SUPPLIED with printer being defective & was also promised to get the ORIGINAL TONER replaced by HP subsequently.

4. Even after spending another 9,000/- Rs for a new TONER CATRIDGE the printer did not print well, while reporting this to HP authorized service centre a case was lodged by the service centre.

5. The case id’s for the printer in dispute are - 1st Case Id: [protected]-221 Dated 24/07/07, 2nd Case Id: [protected]-221 Dated 16/10/07

6. Above all activity happened with 10 days of installation of the printer.

7. After a follow up few more days HP Authorized service centre REPLACED THE FUSER ASSEMBLY of our this printer, but the results were still not positive.

8. Again after a few weeks later the SCANNER of our PRINTER was replaced by authorized HP Service Partner M/S Kay Kay SOftech, but still the problem remain with the printer.

9. Now after hundreds of calls & several hours of argument my printer was replaced under DOA on 08th September 2007 (DOA Letter attached)

10. Kindly note the printer was installed on 19th June 2007, and since this day me & my company was unable to take advantage of the cost invested for the printer despite of our huge investment of Rs. 57,000/- (48,000+9000 ; Printer + 1 additional Toner). In addition of this we have been facing mental agony with humiliation and this is the failure in service as well as the third grade product quality of the HP Laser Jet printers.

11. But, the story doesn’t end here. The new unit of laser jet 5200 received against DOA didn’t print well as well. The same problem was observed in the new unit as well.

12. While booking a case with HP again I was asked to use the TONER CATRIDGE of another TONER of a specific lot code, for which I had to write to M/s Ingram Micro and get the cartridge of the desired lot code, as advised by M/s Kay Kay Softech.

13. Anyway, I had sent my TONER to INGRAM on 17th September for which I received the replacement of TONER on 26th September.

14. While installing this SUGGESTED TONER in our DISPUTED LASER JET 5200, no improvement was observed & the same problem persist .

15. While observing this by the service engineer of HP (Kay Kay Softech Pvt Ltd, Kota), I requested these guys to kindly take up the matter on priority and take some serious action on the issue.

16. But never the less, no such action was taken, and rather I was once again asked after passing around 40 days to get the another SUGGESTED TONER cartridge with a different LOT CODE, once again from INGRAM JAIPUR.

17. Sir, I had sent again the TONER back to INGRAM on 20th November 2007, which I received back in first week of December 2007. And as usual this cartridge failed to give any improvement for the problem persisting.


My dear sir,

Today is 17th December 2007 & we purchased the printer on 19th June 2007. You can see 6 MONTHS have been passed without any solution to our problem, only experiment after experiment have been done on the above said printer.

At this moment we have ended up with following conclusions, which I feel is very important to be known with INDIA’s highest HP officials.


1. Write a CASE study and forward it to all our employees, business associates, clients with a request to forward it to all the e-groups & everyone in their contact list. This will increase the HP’s creditability along with SUDDEN JUMP in the market share of HP printers.

2. TO BLACKLIST THE HP from our vendor lists & keep HP away from the requirement of setting up a new expansion office with 50 desktops, 5 servers, MFD’s , SCANNERS & Laser Jets.

3. To sue HP INDIA to recover the cost of the product (Rs. 57,000/- (48,000+9000 ; Printer + 1 additional Toner). ) along with penalty of Rs. 5,00,000/- on the ground of deficiency in service & product with a cost of the business loss of Rs, 15,00,000/- on accounting of non-working of desired equipment paid in full.


Testing of patience of a customer for such a long time is going to pay high to HP this time.



I humbly request all of you to kindly forward this email to PRESIDENT, HP INDIA , so that he arranges for LOCKS for the HP INDIA offices, as this kind of service is going to land up HP in winding up its business during coming years.


Best Wishes,

Amit Gupta
ALLEN
Mobile:[protected]

Date: Thu, 13 Dec 2007 11:31:25 +0000 (GMT)
From: "navinchandra talati" <[protected]@yahoo.co.in> View Contact Details
Subject: Fwd: Non-receipt of Additional Tonner & Gift on Purchase of HP LASERJET M1005 ALL-IN-ONE
To: [protected]@solution-intg.com
CC: [protected]@solution-intg.com, [protected]@hotmail.com
Sir
For last four days I am trying to contect you for my Additional Tonner & Gift which I am suppose to get before a couple of months. Every day I am
trying on o[protected] for one or two hours and then hardly gets some one
on the phone! He takes all the details , promises to reply immediately after
an hour or by the e-mail. But none of such response is received uptill now.
Today I talked with Mr.VARUN and he also collected Product Sr.No. etc.
Please note that I am not given any REDEMPTION NO/CODE. The same
thing I ave already mentioned in my letters also.Yesterday I was given an
e-mail ID : [protected]@solution-intg.com -- from this mail was buonced!
Today Mr.VARUN gave me e-mail ID: [protected]@solution-intg.com on which
I am makking efforts.. let me know what happens.
Details of my product & Communication are briefed as under:
Product Model:CB376A
Product Name:HP LaserJet M1005 MFP
Serial Number:CNEY73QL8K
Purchased : Dt.[protected] Invoice No.133
MAHAVIR ENTERPRISE, 306 KRISHNA CON ARCH 2,
TAGORE ROAD, RAJKOT
D.D. Rs.250/- No.320508,Dated:[protected] Drawn on Service Branch
Bank of Baroda, New Delhi.
Sent through Reg A.D. No.5125, datd:[protected]. Redemption Code is not
given. Please refer the copy of the mail enclosed therein.
Reminder sent through Reg.A.D.No839,Dated:6-12-07.
Making Telephonic & Net effotrs for last FOUR DAYS.
My sent/forwarded mais get bounced from the given email ID's
I hope this time I will get POSITIVE RESPONSE and my TONNER
CARTRIDGE & GIFT too.
Hope to hear soon from you.
Please refer attached file for all the concerned scanned documents.
Please help me in remaining one of the Valued Customer of HP !
Thanking you in anticipation.
With best regards.
N. M. TALATI / RAJKOT /[protected]

Note: forwarded message attached.


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Forwarded Message [ Download File ]

Date: Mon, 10 Dec 2007 13:06:47 +0000 (GMT)
From: "navinchandra talati" <[protected]@yahoo.co.in>
Subject: Non-receipt of Additional Tonner & Gift on Purchase of HP LASERJET M1005 ALL-IN-ONE
To: [protected]@solution-intg.com

HTML Attachment [ Scan and Save to Computer ]

Dear Sir,
As per our discussion on[protected], I am herewith attaching the
details of my application for getting Additional Tonner (M.R.P.Rs.3423)
with HP LASERJET M1005 ALL-IN-ONE purchase. I am an end user
of your product.
I already registered the product online as per your terms availed to me
on net. Required documents are also sent to your steemed-self by
Reg.A.D. Post alsong with DD of Rs.250/-. A reminder is also sent
to you on 6-12-07. Copies of all the documents are attached herewith
for your ready reference.
Despite passing of about 5 months, I have neither received any tonner
nor the response from your end till date. So please make it convinient
to send me the GIFT and TONNER immediately. Please see that I get
a FRESH and COMPANY PACKED material in a safe and in-tacked
condition.
Please also reply points 1 & 2 in my attached previous mails.
A prompt and a positive response from your end is eagerly awaited.
With best regards.
Thanks in anticipation.

Note: forwarded message attached.


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Forwarded Message

Date: Mon, 23 Jul 2007 18:03:52 +0100 (BST)
From: "navinchandra talati" <[protected]@yahoo.co.in>
Subject: Re: Thank you for entering the HP Register promotion
To: "HP Register" <[protected]@sg-prod-app-rte.boise.itc.hp.com>

HTML Attachment [ Scan and Save to Computer ]

Dear Sir,
Thank you for the response.
In continuation please give us following details:
1. What is our REDEMPTION CODE ?
2. Which HP LaserJet Media (80 gpsi) is to be used in
this product which we purchased ?
Please mention its cost and delaers name in RAJKOT (India)
Within a couple of days we will be submitting necessry documents
and DD of Rs.250/- to Redemption cell address.Meanwhile please send
Redemption Code and enable us to forward the required details.
Thankin you.
Navin Talati

HP Register <[protected]@sg-prod-app-rte.boise.itc.hp.com> wrote:







Dear Navin,

Thank you for taking the time to register your HP product.

You are now eligible to win the new HP Deskjet 3745 Color Inkjet Printer (5 to be won!)

The draw will be conducted at the end of the every month. If your submission comes in at the end of the month, your lucky draw will be conducted at the end of next month. We will contact you via e-mail if you are the lucky winner!

Good luck!
Hewlett Packard



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Serial number : CNEY73QL8K


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HP_Apps._for_Additional_Tonner.pdf (590k

Dear Sir/Madam

I purchased c6618 in march 2007, from very first day it is not up to the mark I took it to HP service center they replaced it and gave me a new one but that printer has shown same problem with in two months. Now they are again ready to replace it but I know from market that there is problem in this model but HP People don't agree to it they again want me to accept replacement but I have already thrown this printer at their service center (Delphi Marketing) they gave me a slip of Customer Service order No. 9273 dated 23.10.07 after asking them again and again, now the service center people are blaming me saying that you have use refilled cartage in your printer so it is your fault and not ours.Then I asked them to give me in written whatever mistake has occurred from my side.Then they gave it to me.When I asked them that how can u claim that this is my fault then they told me that we had sent your printer to unit HP and from them we got to know this because only unit can tell about refill cartage so your printer’s warranty is over,However on 30-11-07 I received a mail that says,

This is in reference to your above complaint regarding your HP Photo Smart C6188 bearing serial # MY69CD61DV.

HP Photo Smart C6188 All-In-One is a product with unmatched reliability and product quality and enjoys a high level of customer satisfaction across the world.


As discussed we would like to inform you that HP Photo Smart C6188 carries a 'Unit level replacement warranty" commitment to ensure we maintain the HP product quality standards. Hence we will be replacing the base unit of HP PhotoSmart C6188 with another HP PhotoSmart C6188.


This model is covered under 1 year standard warranty. You can also upgrade your warranty from 1 to 2 or 3 years by paying a nominal amount.

Now I can’t decide that who is telling lie or making fool of me and now what I have to do. I don’t want this printer because I have already purchased a new one and requested HP people to refund my money or give replacement with any other HP product. But after sending above mail they never sent any mail or contacted me so I wanted you to help me out of this problem,I will be very thankful to you.
With warm regards



Kamal Bhalla

[protected]

Dear sir
I got laptop customized for Indian judiciary by hp. It is not properly functioning. inspite of repeated call no one attending the faults.
Please provide proper service.
Thanking ou

Yours
L.S.SATHIYAMURTHY
[protected]
Lalgudi
TIRUCHIRAPPALLI DISTRICT
Tamilnadu INDIA

Dear Sir/Mam


We would like to take your immidiate attention on a very critical matter.The reson being coming to you simply that we have not been paid any attention by HP india and the matter has turned very very critical now.

We have purchased an HP Colour laserjet printer on 3rd of february 2006 from one of your dealer (Sun Solutions,4-A sargodha Colony,Pakhowal road,Ludhiana.) The product worked good for a short while but after sometime machine had the following problems to run

Made so much noise while intializing.
Printed only partial image and print out was not so clear to read
Then we done a complaint at your customer care centre and got deal with your executive Mr. John who intimated that there is some hardware problem with machine after that Mr. John forwarded our mail to the concerned department in order to arrange an onsite engineer.Your engineers came so many times and their efforts detailed as below:-

14/09/06:- Engineer Mr. Pradeep came from 13.00 Hours To 17.00 Hours
Our Comments as per customer service order form :-Printer is giving 59.99 errorr on display

Repair Details as per customer service order form :-Refix The gear train & T2 Clutch gear.But the issue was same.As per talk with call centre part ordered for the
same.
16/09/06 :- Engineer Mr. Pradeep came from 11.50 Hours To 12.40 Hours
Our Comments as per customer service order form :- 59.99 errorr is coming.

Repair Details as per customer service order form :-Afetr replacing the T2 Clutch gear issue is remaining same.Now suspected part is DC controller that i i will order.

19/09/06 :- Engineer Mr. Pradeep came -No time mentioned

Our Comments as per customer service order form :- Printer is giving 59.99 errorr on display.

Repair Details as per customer service order form :-Today I have ordered one more part "Main Drive Assy" for this.

27/09/06 :-Engineer Mr. Pradeep came from 16:00 to 16:30
Our Comments as per customer service order form :- Printer is giving 59.99 errorr on display.

Repair Details as per customer service order form :-Replaced Main Drive Assy now issue has got solved

04/10/06:-Engineer Mr. Pradeep came from 14:00 to 15:00
Our Comments as per customer service order form :- Printer is giving 59.99 errorr.

Repair Details as per customer service order form :-As per call center discussion this case with senior person then we will order the suspected part.


Now as per above details you can understand that how many problems we faced after purchase of this machine your engineers came so many times but still the machine was giving us error 59.99.We also mailed about this error to Mr. John on dated October 06,2006 after the last visit of your engineer but we did not get any answer for this complaint as we also done a reminder for this but again no communication came from your side.

Now we are extremely disturbed with the same as have lost considerable amount of time and efforts and it seems our money (Approx USD 1500) going completely waste +time loss+ opportunity loss and our office also in a obscure position with the matter.
So we are requesting you to please do something for the needful as this is extremely unprofessional and also not suits to your company reputation as we registered our complaint under warranty period but the machine is still lying dead with us.We are also sending here visit reports of your technical team for your reference please get the attached file and also note the following particulars of machine for your records.


Case Reference Ticket ID > 311239

Model > HP Laserjet 2840 MFD

Serial No. > CNF J59W018

Purchased on > 3rd February 2006.


Keeping all above "Plethora of problems" in view it highly required your intervention to solve this problem.We can not be convinced with more visits of your engineers as they were not able to solve the problem in so many visits as per our stand point of view in the whole case there is only one solution to it that this machine may be replaced with the new one.

We do hope that to get immidiate solution to this awkward chapter.

Best Regards

Karan Khurana
Envision Exports

i have purchased notebookpc of hp ser. no is dv2519tu, redemption no is 6J261CK83U,i have sent dd of 500 Rs. to aishwarya j ,hp redemption cell, c/o solution integreted marketing services,new delhi. four months passed but i have not received any message or the gift ,should i contact consumer court.

I am sivakumar my account number is[protected]. i apply for net banking pin number for many times but still not come . Now i am very worry about this issue . i could not able to money transfer form hdfc account othrs so take action quickly .

I have bought my HP pavilion dv2601 TU on 1st Nov 2007. after around two days it started giving problem during shut down. it gets restarted during shut down. sometimes it starts doing this two or three times continuously.This problem is not frequent i.e. sometimes the machine shuts down without any problem and sometimes it gets restarted.once in between i did recovery and it worked nicely for around fifteen days without showing any problem but again after that it started showing the problem, i cant recover the system after every 15 -20 days as it requires the reinstallation of all the softwares. I am using the antivirus provided with the machine itself i.e. Norton. i regularly update it and during scanning it is not showing any problem of virus....Kindly suggest me some remedies, as the problem is too annoying.
waiting for earliest reply
Preety

Pls find the Attach.


Thanks & Regards

Bipin Singh
ComputerLand
U-199 Shakarpur Vikas Marg
Delhi 110092
Call:22024148,22024149
Mobile No:[protected]
e-mail:bipin.[protected]@computerlandindia.com


***********************************************************
This email is confidential. If you are not the addressee tell the sender immediately and destroy this email without using, sending or storing it. Emails are not secure and may suffer errors, viruses, delay, interception and amendment. ComputerLand. do not accept liability for damage caused by this email and may monitor email traffic. Unless expressly stated, any opinions are the sender's and are not approved by ComputerLand and this email is not an offer, solicitation, recommendation or agreement of any kind.
****************************************
----- Original Message -----
From: Bipin Singh hotmail
To: arun sehgal
Sent: Thursday, November 01, 2007 11:02 AM
Subject: Re: HP Pavilion Student Offer


Dear Sir

Have you send ID Card.



---- Original Message -----
From: Hpredemptions
To: 'arun sehgal'
Cc: [protected]@hotmail.com
Sent: Friday, October 26, 2007 12:55 PM
Subject: sid:356674


Dear Customer,

With reference to your mail we would like to inform you that your claim is on hold due to non receipt of the Student College ID Card.

We request you to kindly send us the scanned copy of the same so that the claim can be processed.

Thanks & Regards,
HP Redemption Cell
Ph No[protected] lines)
***

[protected][protected][protected][protected]

From: arun sehgal [mailto:[protected]@yahoo.com]
Sent: Thursday, October 25, 2007 5:10 PM
To: [protected]@solutions-intg.com
Cc: [protected]@hotmail.com
Subject: COMPLIENT FOR NOT SENDING GIFT

Dear Sir,

I am a ArunSehgal R/oB-5/4 LAl Quarter Krishna Nagar , Delhi- 110051
my Daughter Has Purshased HP laptop 6502 From Computer Land on August 05.08.20007
We were informed that a gift of ONe Apple I POd and Skin FOr Screen will be delevired to us within 6- to 8 weeks time and a cheque for Delevery and Handiling Charges was also claimed from us which we gave and subscquently passed from my bank on 09.09.2007.

BUT TO MY GREAT SHOCK WE HAD NOT RECEIVED OUR GIFT SO FAR

OUR REDUMPTION CODE IS -- 2 B Q F 2 8 X 4 E S

redemption no. is 2BQF28X4ES .
h
WHY You people doing like that.
I am KEEPON CHAGING THE VENDOR ALMOST EVERY DAY AND THE POOR GUY HAS TO FACE ME FOR NO FAULT OF HIM.

IN MY OPENION THIS KIND OF DELAY AND THAT TO WITHOUT REASON CAUSE A BIG QUESTION ON THE QUALITY OF AFTER SALES SERVICE OF A BIG AND MULTINATIONAL COMPANY LIKE YOUR H P

I HEREBY REQUEST YOU TO KINDLY TAKE IMMEIDATE ACTION AND FULFIL THE COMMITMENT MADE AT THE TIME OF SALLING THE PRODUCTS.

Otherwise i will left with no other option but to take legal action on this matter.

with Regards
ARUN SEHGAL
B- 5/4 , LAL QUARTER , KRISHNA NAGAR , DELHI-110051

MOB.: [protected]


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Thanks & Regards

Bipin Singh
ComputerLand
U-199 Shakarpur Vikas Marg
Delhi 110092
Call:22024148,22024149
Mobile No:[protected]
e-mail:bipin.[protected]@computerlandindia.com


***********************************************************
This email is confidential. If you are not the addressee tell the sender immediately and destroy this email without using, sending or storing it. Emails are not secure and may suffer errors, viruses, delay, interception and amendment. ComputerLand. do not accept liability for damage caused by this email and may monitor email traffic. Unless expressly stated, any opinions are the sender's and are not approved by ComputerLand and this email is not an offer, solicitation, recommendation or agreement of any kind.
****************************************
----- Original Message -----
From: arun sehgal
To: Bipin Singh hotmail
Sent: Wednesday, October 31, 2007 9:15 PM
Subject: Re: HP Pavilion Student Offer


please remind hp once again


Bipin Singh hotmail <[protected]@hotmail.com> wrote:

Dear Sir

Customer is waiting her gift from last two month.Pls try to deliver ASAP.

Thanks
----- Original Message -----
From: HP Pavilion Redemption Team
To: [protected]@hotmail.com
Sent: Sunday, August 05, 2007 5:21 PM
Subject: HP Pavilion Student Offer


do not reply to this email

INDIA




Dear Ms.Divya,
Thank you for claiming your gift HP Skin,iPOD Shuffle. Your redemption code is ( 2BQF2SX4ES ). Please send below documents to HP Redemption Cell (visit www.hp.com/in/laptoppromos for address and details).

- Copy of reseller purchase invoice of the eligible system
- Barcoded product serial number sticker (original) pasted on the cardboard packaging.
- Copy of Student ID
- Demand Draft / Cheque of Rs. 500 payable at New Delhi towards handling and processing charges).

Gift will be delivered at your college address after verification of details provided by you. Please allow 6-8 weeks time to process your claim.



Thanking you,
HP Redemption Team








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from:
kartikeya aurora
mangalore
india

your screen is too sensetive. only two drop of screen cleaner went into it and the screen showed big big white patches.
Please do something for it.

my redemption code is -ubjd403ytx. I have not received the free gift yet i have already sent you the d.d. for rs. 800 and other required documents.kindly check for the present status

Respected sir,
Sub:- Regarding HP pavilion 2214 Laptop Mishandling & Parts missing by Okhla phase 3 HP service center near modi mills New Delhi.([protected], 91-[protected]-117)
Sir ,
My self-Faisal karim bakhshi Employee Hindustan unilever Ltd. Based at Gorakhpur.
I have purchased HP PAVILION DV 2214 LAPTOP on 25-may-2007.(MODEL NO.DV 2000/122893PA),(serial no. 2CE7091BM6) under guarantee

> Auto shut down problem started hence I went to authorize Hp service center Okhla phase 3 near modi mills in New Delhi. Dated 20/09/2007
>Got call reference no. [protected] & handed my laptop to service center after failing 3 to 4 times of delivery & I use to go from Gorakhpur Uttar Pradesh every time but I couldnot get my laptop.Finally I got call from Hp service center after 18 to 20 days after that I send my brother to collect laptop .
He (Aftab ahmad khan) reached at service center on[protected]at around 4:00pm & he demanded for laptop. But he was asked to Waite & he waited for around one hour.

Hp Service center Replied:- Your laptop has been couriered to your local Delhi address.

Aftab my brother :- I have got a call from customer care to collect laptop from here & I have already told you not to courier I will collect directly.( They went to search again my laptop) & by 5:30 pm they(Hp s.c) handed him Laptop. Aftab asked for Demo thrice but they refused very politely initially
Hp Service center Replied:-Every thing is ok (sab thik hai le jaieye) & now service time is over & its 5:30pm & there is no demo engineer, said very annoyingly. We will not give Demo.
Aftab collect the packed laptop & return to Gorakhpur.

When I opened the packaging of Laptop found cosmetic panel melted in the right side.
We informed to Miss Bhavana floor in charge on telephone.( On check list/Report Engineer name is Mr. Alam) I was busy & I could not get time so, Aftab went twice but he was not entertained by HP ,on third time on 02/11/2007
service center check the laptop(token no L5) after some hot talks & said that your laptop is tampered from the top & they refused to entertain the complaint & just write down on the information form that due to tampered we will not received.
After that I Personally went to Delhi on 26/11/07 (call reference no. J9KS261106)& talked to Floor in charge Ms.Bhavana & Mr. Maunty demo engineer admitted verbally that this mistake is from my side but you don’t have any proof so we will not consider your request. I said that you have refused to give demo on 11/10/2007 (above mentioned the incident). After repeated request we were told that you are frustrated man & we have been scolded & they misbehaved with us.
Beside this there was problem in closing the flap due to misaligned cable we asked to at least you correct this, after repeated request & some hot talks they agreed to receive the laptop.
>They Send me to the demo engineer Mr.Kailash (Demo Engineer) he started checking in front of me while opening he broke the lock of the backside cover in front of me & he mentioned on receiving information form & in continuation he mentioned one more thing that PCMCIA DUMMY MISSING. I broke down & said what is going on it is your fault you have opened this in front of me & your paper seal was there why are you harassing me, mentioning this on information form he said don’t sought & he started shouting & threatened you will be pushed out by security person you cant do anything go away.
Ms Bhavana & Maunty came there & said we will see it, we requested that why you have mentioned Backside of Flap screw broken I don’t know anything about this. Then Mr. Maunty & Bhavana Discussed & agreed that it was there fault. Then Mr. Maunty cut with pen on the information form & signed.( I submitted my Laptop & return back to Gorakhpur they said you will be informed in next 3 days. I said ok)
>Issue dose not end here on 27/11/2007 I got a call from Ms.Bhavana in afternoon that there Lan card is missing in your Laptop I replied to Bhavana its from your side because how can I know inside of the Laptop & how can it happen because in the back your HP paper sealed was stick on that & your engineer has opened. Beside this I haven’t gone to any service center. So it’s your fault. Ms.Bhavana Replied I will talk to my engineer & will reply.
She didn’t replied then I called more than 15 times to Okhla Hp service center, I Tried to talk Manager Sonal, Prakash, Meena Titu but I was put on hold more than 15 minutes in several time calling. Finally Ms. Sonal got on line & she asked me to mail.
I am mentally & physically harassed by HP service center Okhla phase 3 near modi mills flyover from last two months.
I went to Delhi More than 5 times from Gorakhpur, I have called STD calls more than one hour, in totality I have expend more than 10000/ in this process.

I could not get justice, where is Customer delight? Of HP. I am a Hindustan Unilever Employee we all talk about Customer delight what about HP it’s an big question Mark on your services. Do some thing & respond back in 24 Hour. Because I will not leave, I will go to any extent for justice either consumer court.(I have kept all written document as a proof)
I need a New Laptop it’s my firm decision.
Hope will get Justice
Note:- 1 st complaint log on 20/09/2007 call reference [protected]
2nd complaint log on 02/11/2007 issued tocken no only L-5
3rd complaint log on 26/11/2007 call reference J9KS261106
4th 3 to 4 times not entertained.
Hp pavilion (MODEL NO.DV 2000/122893PA),(serial no. 2CE7091BM6)

Rgds
Faisal Karim Bakhshi
Hindustan Unilever Ltd.(Employee)
Mb. [protected]
Alternate My friend Gulab Mb no.[protected]
Gorakhpur
Uttar Pradesh
India

Dear freinds,

If these guys can not supply the spare part why they dupe people with their junk printers?

Don't buy Hewlett Packard HP printers. They bring out new printers as often I sneez in winter. These guys are so fast with new printers that they forget to support only two three year printers.

By tail of woes is that I have given my printer my repair to HP authorized service center in Bhopal - Friends :( Computer Consultancy, MP Nagar, Zone I, Bhopal - vide their challan number 723 dated 2/9/07 and till today they have not repaired the printer nor offered to return it to me.

When I call then the guys in office say that they are waiting for Scanner Assembly part that is going to cost me Rs. 6500/- They could not get this part in three months. I am afraid that I will never see my printer working again.

Three month are taken from a class A city in India to source an HP part. Is HP sourcing their products from a space station or moon? Hope next NASA flight comes soon :(

I feel so bad that I feel there be a way to tackle these guys. We can't buy a new printer evry two year. This throw away culture should belong to where it comes from.

When I called the owner of the repair center he was too busy with some thing and advised to call me in the next morning. When I called they parroted their usual reply that spare part is awaited.

Guys if you can't supply spare parts within two years and are not responsible for customer satisfaction then don't sell your stupid printers.

I hope you will publish my experience in bold so that other people are forewarned of miseries they may face at hands of such people.

On top of it I have sent a very agrieved email to HP India though their official website but it seems if fall on deaf years or these teeth are just ornamental as I received not even an acknowledgment, foolish to think of resolution of problem by them.

As the printer is out of warranty of onle year I do not know how to address my grivance to appropriate consumer forum. I hope you will guide me about it.

Meanwhile, I will continue to hope that the printer shall be returned intact to me with or without repair.

HP salesmen are warned not to approach me for selling their products. Also HP, please take my name from all your international mailing lists.

Anil Kumar Gupta

dear sir,

we are found that m/s dabra oil store( Beheman Diwana, Malout road , Bathida)filled water mixed disel in our Tavera on[protected].we have tried so many times to register the comlaint in their office but they cut the phone.

thanks & regards,
Sukhdarshan Brar
ph:-[protected]

My Notebook (HP Pavilion dv6226TX) was having dificulity reading some of the DVD's my friend had gifted me. I contact HP TOTAL CHAT (JOKERS) to understand the reason. One of the super JOKER by the name of Bryce took the onus on him to set me free of this little misery and asked me to uninstall the CD/DVD drive... I followed him blindly ... and later when I couldn't see the device in Device Manager, the JOKER asked me to follow this link [http://h10032.www1.hp.com/ctg/Manual/c00737799.pdf]. To my surprise it was a link to some assistant directory page 110 on how to open your CD/DVD drive. I refused and the JOKER asked me to piss off to the near service centre. When asked to mail me the details for the chat the JOKER fobed me and gave address to some center 4000 miles in south. Pathetic service... to say the least.
I am not sure what to do... don't have time to run around... may be would have to take a day off and see if service centre can help or they are another bunch of JOKERS having a unique way to set you free of the little miseries and ...

Session Id for the chat -[protected]