HP India Complaints & Reviews

Hp India is an UNSCRUPLOUS organisation which is duping consumers by selling defective products and then harrassing the customer when he/she logs in a service call.

Hi. I am Shalini - I purchased a compaq nx 6120 - BIG MISTAKE!!!!!!!!!!!!! I logged in the following complaints with the product which has conled off in barely 18 months.

COMPLAINT #1
I purchased a notebook COMPAQ nx6120 from M/S Zest in feburary 2006 (please refer to the attached performa invoice ). This machine came with a three year warranty.

I have the follwoing problems:

1) the screen flickers when the lid is pushed up or down - I have never seen something like this in any notebook so far.

2) The DVD drive does not read a DVD; only CD AND VCD - why is this so? Any settings to be changed/added?

3) Whenever I write a CD, the writer scratches it; so that it starts jumping when i put it into the car player or the audio system - why is this so? I have far too many damaged CDS because of this.

4) the RAM in my system was upgraded (at the time of purchase) to 512 and now I wish to double it i.e. make it 1 GB - can you help me in doing so? Is this possible in this machine to add more RAM???

5) Where is the nearest service centre of HP in Gurgaon ???? I live in Gurgaon and have been trying without success to contact an HP centre but none of the numbers I have work. The phones either keep ringing or are engaged - either ways I havent been able to contact a single HP executive for these problems which are plaguing me since july 2006.

I must point out that HP/COMPAQ seems to be reticeint in providing cutomer services; forcing customers to seek out small time computer shops for their problems. But when I purchased this machine with a three year warranty, I was assured of service. I have yet to see that.

I wish HP would list their service centres on the website making it easier for the consumer to find them. I have written a number of times on the website and finally recd this reply from V. Shekhar - for which I am very grateful to him.

I also am very unhappy with the way the sales executive of M/S Zest behaved with me after the sale was completed. Even the main dealer is most arrogant and rude and proved to be very unhelpful in providing service assistance of any sorts. I am wondering why HP has such dealers - merely to increase sales or to ruin their reputation?????

Now, I want to see whether this reponse is carried forward or will I be stuck with a three year warranty machine but nowhere to go to claim services for this warranty??????

COMPLAINT #2
Dear Mr.Shekhar,

Greetings!!

Here I am writing to you again with a problem with services from the HP centre. My notebook has developed some problems :

1) the battery pack does not get charged - I have to run the notebook on power all the time.
2) The SD / MMC card reader slot is not working - it is not reading a card when its inserted in it.
3) The key pad needs to be cleaned out as some of the keys are not pressing properly.

I had logged in a complaint for the same on 6th sept -
hp case number on 6th sept 2007
Viju - 5.15 p.m. - [protected]
I was confirmed for an engineer visit after that -which did not happen.

I again complained on 5th oct - Amit - 11.30 p.m. 5th oct
Abhijit - has logged out my call. Vishal/ Gaurav / Surya

Again time was taken from me for an engineer's visit - I was made to wait needlessly on the day the engineer was to come - When I called Amit - he informed me that I should have given him my whole day's schedule so that the engineer could be arranged - " our engineers are busy" !!!!!!!!!!!!!!!!!!!

This is despite the fact that I had fixed a time slot with Amit for the engineer's visit- I want to know what does HP take the customer to be??????????????????????????????????

Mr. Shekhar this is getting ridiculous if every time I have to go through such nonsense everytime I have a complaint for servicing. What is this HP warranty for then???????????????????????????????????? Please give me a reply on this.
__________________________________________________________________________

I have had MOST DISPPOINTING interactions on the phone with HP customer care executives, Mr. V Shekhar, Ms Meena Tutu, Mr. Smeek Dutta, etc etc.

I have finally logged in a complaint to the consumer forum which is an NGO looking out to help consumers with their grievances against BIG companies with TERRIBLE ATTITUDE & ZERO SERVITUDE.

I urge you all to log your complaints here as well.

Mr. Sunil Prakaash - [protected]@consumer.org.in
[protected]@gmail.com

Or you can write to me as well [protected]@gmail.com and i will forward your complaints.

Believe me when I say that this works - I had put up a similar complaint against nokia and got not only a full refund but damages as well.

regards,

Shalini Baisiwala

HI ,

I brought HP pavlilion dv6000 , 1 yr before from dubai with international warranty of 1 yr..
It was working fine , all of sudden it was not starting at all, when power is aon, all lights use to glow yet, no display would come.
I gave it to HP service centre and they siad problem might be with Motherboard or Processor.But Un luckily it was just month before warranty had expired.

Now i dont know what to do, since mother board replacement would be very costlier.
NO i see it, cpl of other freinds who were using HP pavilion laptops have similar problem. I gues there should be some manufacture defects in theese mother boards.

CAn any body suggest anything for this??


Regards,
Ram

I am sanjay kumar residing in H-1/199 jahangir puri delhi-110033. The nearest HP gas Dealer is M/s smrity Gas Agency. I want to have a new Gas connection. But the dealer is saying that it will take 1.0 to 1.5 Year to get a new after booking. Can someone please explain that it is really such a situation


sanjay kumar
[protected]

I am facing lots of problems in Booking for a Gas Cylinder on phone, whenever we try to call them, usually phone does not rings or it is not answered by anybody.

HP GAS PHONE Numbers are [protected],[protected]
I also had gone to book the same several times and every time I found that COMPANY/HP GAS BOOKING STATION has kept the phone in hold position, I checked it whether it is really for hold. But I found that they have done it so that nobody could make them call. They are making the people fool and they are totally failed to provide the best services to customers.

After Booking the cyliner also we may not be able to get the cylinder in the promised time with which we have to face many problems.

I also Urge to introduce on line booking for the Gas cylinder with which we can find very thing on the System.

I request to all of you and to HP Company please do something so that the mischief could not be continuing.

Sir,

My compaint addressed core.nic.in is not redressed so far. I am giving below the original complaint for your reference.

Complaint dated 23/01/07, 22/05/07, 26/06/07, 7/08/07, 16/08/07, 24/08/07 & many more...........

I had purchase one HP laptop on 1.12.2006. At the time of purchase I was made to understand that I will be receiving one Jabra Bluetooth Headset and One Reliance Data Card free of charge. I had purchased the same from their authorised dealer located at Thakur Village Kandivili East Mumbai 400101.

After the purchase I was told that the last date for claiming headset is over and I may claim pen drive. When I thought of claiming pen drive, I came to know that I will have to pay Rs.250/- for claim.

Again for the data card also I will have to pay Rs.3,300/-.

I feel Cheated and hence the complaint. Please look into it and redress my complaint.

Thanking you.


yours truly

(Krishna Ambat)
304/2 Challenger CHS Ltd
Thakur Village Kandivili E
Mumbai 400101
[protected]

i've won a hp ipaq smart iphone on a contest which was held on 6th nov, but i didn't received my prize yet.
i m very disappointed by thair attitude.
they r taking me for granted.
they don't even contacted me after d episode, i had contacted them.
plz look into dis matter a.s.a.p.

animesh keshaw
1/c,620
bokaro steel city
jharkhand
e-mail- [protected]@yahoo.com
mobile no- [protected]

Dear Sir/madam
My Consumer No. is 605160 and HP Gas agency name is Sumitra GAS AGENCY, Amloh road, Khanna,Punjab
I booked gas for home delivery on 05.12.07 and the due date for delivery had to be 14.12.07 but even after millions of phone calls we were told that no stock is presently available and some times they used vulgar language and delievered the gas on 26.12.07 .AS PER THE RULES WE HAVE TO TO DO THE BOOKING AFTER 25 DAYS OF THE PREVIOUS BOOKING AND WE WILL RECIEVE THE CYLINDER IN 2-3 DAYS BUT now they are considering 26.12.07 to be their booking or delivering date of gas which is to be 14.12.07. I am very sorry to say we are facing much problem due to mismanagement and poor service from your agency in delivering the gas and we are not able to get the gas refill in time in january.kindly look and throw some light into the matter.Else we need to take some strict actions.
Thanx
Girish dhawan
49-50,sun city,Khanna punjab
Phone No.[protected]

SIR/MA'AM ,

I HOPE SOMEONE EVEN LOOKS INTO THIS MATTER... I AM WRITING HERE FOR THE FIRST TIME ..HOPE I GET APPROPIATE HELP ...


I GOT HP PAVILION W5160 IN TWO YEARS BACK .. MY PC HAS 3 YEARS WARRANTY .. (1 YR BY COMPANY AND 2 YRS EXTENDED - I PAID FOR IT) ....
MY EMAIL ID [protected]@gmail.com
AS SOON AS I GOT MY NEW MACHINE , AFTER FEW MONTHS I FOUND , ONE OF THE SOUND PORTS WAS NOT FUNCTIONING CORRECTLY .. I CALLED UP HP CUSTOMER CARE ..AND THEY SAID WE WILL HVE TO REPLACE YOUR ENTIRE MOTHER BOARD AS WE DO NOT HAVE ANY ARRANGEMENT TO REPAIR JUST THE AUDIO PORT....

A MAN CAME AND REPLACED THE MOTHER BOARD .. ALL WAS WORKING FINE .. AFTER SOMETIME I FORMATTED MY PC .. AND I FOUND THAT , SOUND DOES NOT COME ON RECORDING IN MY TV TUNER CARD ..

I CALLED HP CUSTOMER CARE AND THEY AGAIN BROUGHT A MOTHER BOARD DEFECTIVE AGAIN THIS TIME ALSO..
.. IS THIS THE QUALITY OF HP PARTS ??

I HAVE PAID FOR THE EXTENDED WARRANTY AND THEY BEHAVE AS IF THEY ARE DOING ME A GREAT FAVOUR ... THEY BRING RECYCLED PARTS EVERYTIME .. AND 3 TIMES IT HAS TURNED OUT TO BE DEFECTIVE ... I HAVE LOST FAITH ON A COMPANY LIKE HP AND ITS PARTS ..

I HAVE SUFFERED A LOT PROFESIONALLY DUE TO HP AND I WANT THE COMPANY TO COMPENSATE FOR IT IN TERMS OF MONEY ATLEAST ( THEY CANT GET ME THE TIME BACK ) AND ALSO REPLACE A NEW BRAND MOTHER BOARD FOR MY PC .. NO RECYCLED PARTS THIS TIME .. ITS ALL GOING ABOVE MY HEAD NOW..PLEASE HELP ME ..

Hi

This is Sujata PAttar From Belgaum....i took Laptop HP-PAVILION DV 6516 TX.......From dealer called MANGESH-COMPUTER.....on the date of[protected]...i use my notebook heardly 15 days after that it is not giving any display,,,so our dealer send it to the HP-Center in BElgaum it self.Mr.Manjunath was handling my laptop...he gave my laptop but he change the mother board i dont no what happen To my notebook again it is not showing display because of changing mother board.....again Magesh Dealer gave it the HP-Center...from that day onwards mt Laptop is in HP-Center.means from last 4 Months my Laptop is in HP-Center...and now that manjunath is not their now Mr.Nelson is handling my Notebook...but still nothing is happen only recovery cd come but still not yet my problem solved..my Laptop is in HP-Center only when ever i call to those Hp-people they will tell still problem is not solved....I paid 57000/rs cash ok if you people not solve the problem then what is the use ? better change my laptop otherwise give my money back with 4 month interest...OTHERWISE I HAVE TO TACKE LEGAL ACTION ON HP ONLY...SEE LAST FROM 4 MONTH I AM SUFFERING FOR THESE HP PEOPLE....I PURCHGE TENTION FOR 57000 NOT LAPTOP......

Complaint against poor booking system of HP,s LPG Gas Cylinder. We get it from "Devi Dayal Enterprises" Sec-8, Rohini, Delhi-85.. Their booking no.s 27940639, 27940104, [protected], [protected] are always in not attending position. They might have put some call barring/ other system. Any one can chek it by calling. U will not get connected, i m sure. We always have to go to their office for booking. Due to which we are suffering a lot. My consumer no. is 613909. HP has a Just dial no. 1716 but what if we dont have MTNL no. Because it works rather works sometime with mtnl no only..

Paper has got stuck in the printer. The printer is under warranty.

Wellspring Skylab Assam
G.S. Road, Ulubari
Guwahati- 781 007
Assam

December 22, 2007
To
M/s Hewlett-Packard India Sales Pvt. Ltd.

From:
Ganesh Lal Sindhupe
Q.No. C-60, MCP Township
Malanjkhand Copper Project
Dist. : Balaghat MP 481116
Fax :[protected]
Email: [protected]@yahoo.com Mob. [protected]

Sub.:- Claim for the Free Gift Offer on Purchase of HP Pavilion/Compaq Presario Notebook.

Dear sir,

I regret to inform you that I have purchased a Compaq Presario V6409TU from M/s DSR Computers, Malanjkhand, Dist Balaghat MP on 11/10/2007. I
have sent a DD of rupees six hundred in favour of M/s Aishwarya J.HP. Rembemtion Cell, New Delhi along with necessary required original documents to claim for the Free Gift Offer on Purchase of HP Pavilion/Compaq Presario Notebook.

But the Party M/s HP Redemption Cell C/o Solutions Integrated Mktg. Serv. Pvt. Ltd., A-2, Okhla Industrial Area, Phase-I, New Delhi 110020 (Phone[protected] returned the only above DD (No.[protected], Dt 17/10/2007, Issued from Indian Overseas Bank – Chartola Malanjkhand MP), but this party has not returned the other original document, which were sent by me. As per the party, they could not processed it due to the reason “ Worng name – i.e. SOLUTIONS INTEGRATED MARKETING SERVICES PVT. LTD.

The details of my purchased Compaq Presario Notebook are as follow:
Notebook PC Model: Compaq Presario V6409TU
Product : China
SERIAL NO. : (S)CNF7252X45
Product : (1P)GN3972A
Option : (30B)ACJ
IntelR CoreTM 2 Duo processor T5300 (1.73)
15.4”WXGA High-Defination Bright View Widescreen Display
120GB (5400RPM) Hard Drive
512MB DDR2

So, I request you kindly look at the matter & take necessary action to provide my above free gift as per terms & conditions. I also request you to please suggest me for further necessary action at the earliest.

Thanking you

GANESH LAL SINDHUPE



CC To:
M/s Hewlett-Packard India Sales Pvt. Ltd.
24, Salarpuria Arena Building
Adugodi, Hosur Road
Bangalore - 560 030
Phone:[protected]
Fax:[protected]

I PURCHASED hp pavilion notebook dv 2601 tu ON 25/10/2007 FROM COMPUTERLAND ,NEHRU PLACE,NEW DELHI------DETAILS
INVOICE NO--CLNP[protected]
HP REDEMPTION CODE-G6WGA8G3TL
SEND DD OF ICICI BANK ON 7/11/2007 FOR rs 600-00.

I WAS SUPPOSED TO GET A TV TUNNER FREE AS PER PROMOTIONAL SCHEME. TILL DATE THERE IS NO GIFT OR NO RESPONSE.

Dear HP Authorities,


I like to bring into your notice a serious issue with HP product since last more than 6 months.


1. We purchased a HP LaserJet 5200 printer vide invoice no. 1040 on 19 June 2007 from HP Reseller M/s Crystal Computers private Limited, Kota.

2. On the very day of installation of the printer it was found not printing well, same was observed by the installation engineer of M/s Crystal Computers & was reported to HP Service Centre for follow up the issue.

3. After initial examination of HP service engineer from M/s Kay Kay Softech, I was asked to purchase a new TONER CATRIDGE and try it with the printer. AS per him it was diagnosed to be TONER SUPPLIED with printer being defective & was also promised to get the ORIGINAL TONER replaced by HP subsequently.

4. Even after spending another 9,000/- Rs for a new TONER CATRIDGE the printer did not print well, while reporting this to HP authorized service centre a case was lodged by the service centre.

5. The case id’s for the printer in dispute are - 1st Case Id: [protected]-221 Dated 24/07/07, 2nd Case Id: [protected]-221 Dated 16/10/07

6. Above all activity happened with 10 days of installation of the printer.

7. After a follow up few more days HP Authorized service centre REPLACED THE FUSER ASSEMBLY of our this printer, but the results were still not positive.

8. Again after a few weeks later the SCANNER of our PRINTER was replaced by authorized HP Service Partner M/S Kay Kay SOftech, but still the problem remain with the printer.

9. Now after hundreds of calls & several hours of argument my printer was replaced under DOA on 08th September 2007 (DOA Letter attached)

10. Kindly note the printer was installed on 19th June 2007, and since this day me & my company was unable to take advantage of the cost invested for the printer despite of our huge investment of Rs. 57,000/- (48,000+9000 ; Printer + 1 additional Toner). In addition of this we have been facing mental agony with humiliation and this is the failure in service as well as the third grade product quality of the HP Laser Jet printers.

11. But, the story doesn’t end here. The new unit of laser jet 5200 received against DOA didn’t print well as well. The same problem was observed in the new unit as well.

12. While booking a case with HP again I was asked to use the TONER CATRIDGE of another TONER of a specific lot code, for which I had to write to M/s Ingram Micro and get the cartridge of the desired lot code, as advised by M/s Kay Kay Softech.

13. Anyway, I had sent my TONER to INGRAM on 17th September for which I received the replacement of TONER on 26th September.

14. While installing this SUGGESTED TONER in our DISPUTED LASER JET 5200, no improvement was observed & the same problem persist .

15. While observing this by the service engineer of HP (Kay Kay Softech Pvt Ltd, Kota), I requested these guys to kindly take up the matter on priority and take some serious action on the issue.

16. But never the less, no such action was taken, and rather I was once again asked after passing around 40 days to get the another SUGGESTED TONER cartridge with a different LOT CODE, once again from INGRAM JAIPUR.

17. Sir, I had sent again the TONER back to INGRAM on 20th November 2007, which I received back in first week of December 2007. And as usual this cartridge failed to give any improvement for the problem persisting.


My dear sir,

Today is 17th December 2007 & we purchased the printer on 19th June 2007. You can see 6 MONTHS have been passed without any solution to our problem, only experiment after experiment have been done on the above said printer.

At this moment we have ended up with following conclusions, which I feel is very important to be known with INDIA’s highest HP officials.


1. Write a CASE study and forward it to all our employees, business associates, clients with a request to forward it to all the e-groups & everyone in their contact list. This will increase the HP’s creditability along with SUDDEN JUMP in the market share of HP printers.

2. TO BLACKLIST THE HP from our vendor lists & keep HP away from the requirement of setting up a new expansion office with 50 desktops, 5 servers, MFD’s , SCANNERS & Laser Jets.

3. To sue HP INDIA to recover the cost of the product (Rs. 57,000/- (48,000+9000 ; Printer + 1 additional Toner). ) along with penalty of Rs. 5,00,000/- on the ground of deficiency in service & product with a cost of the business loss of Rs, 15,00,000/- on accounting of non-working of desired equipment paid in full.


Testing of patience of a customer for such a long time is going to pay high to HP this time.



I humbly request all of you to kindly forward this email to PRESIDENT, HP INDIA , so that he arranges for LOCKS for the HP INDIA offices, as this kind of service is going to land up HP in winding up its business during coming years.


Best Wishes,

Amit Gupta
ALLEN
Mobile:[protected]

Date: Thu, 13 Dec 2007 11:31:25 +0000 (GMT)
From: "navinchandra talati" <[protected]@yahoo.co.in> View Contact Details
Subject: Fwd: Non-receipt of Additional Tonner & Gift on Purchase of HP LASERJET M1005 ALL-IN-ONE
To: [protected]@solution-intg.com
CC: [protected]@solution-intg.com, [protected]@hotmail.com
Sir
For last four days I am trying to contect you for my Additional Tonner & Gift which I am suppose to get before a couple of months. Every day I am
trying on o[protected] for one or two hours and then hardly gets some one
on the phone! He takes all the details , promises to reply immediately after
an hour or by the e-mail. But none of such response is received uptill now.
Today I talked with Mr.VARUN and he also collected Product Sr.No. etc.
Please note that I am not given any REDEMPTION NO/CODE. The same
thing I ave already mentioned in my letters also.Yesterday I was given an
e-mail ID : [protected]@solution-intg.com -- from this mail was buonced!
Today Mr.VARUN gave me e-mail ID: [protected]@solution-intg.com on which
I am makking efforts.. let me know what happens.
Details of my product & Communication are briefed as under:
Product Model:CB376A
Product Name:HP LaserJet M1005 MFP
Serial Number:CNEY73QL8K
Purchased : Dt.[protected] Invoice No.133
MAHAVIR ENTERPRISE, 306 KRISHNA CON ARCH 2,
TAGORE ROAD, RAJKOT
D.D. Rs.250/- No.320508,Dated:[protected] Drawn on Service Branch
Bank of Baroda, New Delhi.
Sent through Reg A.D. No.5125, datd:[protected]. Redemption Code is not
given. Please refer the copy of the mail enclosed therein.
Reminder sent through Reg.A.D.No839,Dated:6-12-07.
Making Telephonic & Net effotrs for last FOUR DAYS.
My sent/forwarded mais get bounced from the given email ID's
I hope this time I will get POSITIVE RESPONSE and my TONNER
CARTRIDGE & GIFT too.
Hope to hear soon from you.
Please refer attached file for all the concerned scanned documents.
Please help me in remaining one of the Valued Customer of HP !
Thanking you in anticipation.
With best regards.
N. M. TALATI / RAJKOT /[protected]

Note: forwarded message attached.


[protected][protected][protected][protected]
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Forwarded Message [ Download File ]

Date: Mon, 10 Dec 2007 13:06:47 +0000 (GMT)
From: "navinchandra talati" <[protected]@yahoo.co.in>
Subject: Non-receipt of Additional Tonner & Gift on Purchase of HP LASERJET M1005 ALL-IN-ONE
To: [protected]@solution-intg.com

HTML Attachment [ Scan and Save to Computer ]

Dear Sir,
As per our discussion on[protected], I am herewith attaching the
details of my application for getting Additional Tonner (M.R.P.Rs.3423)
with HP LASERJET M1005 ALL-IN-ONE purchase. I am an end user
of your product.
I already registered the product online as per your terms availed to me
on net. Required documents are also sent to your steemed-self by
Reg.A.D. Post alsong with DD of Rs.250/-. A reminder is also sent
to you on 6-12-07. Copies of all the documents are attached herewith
for your ready reference.
Despite passing of about 5 months, I have neither received any tonner
nor the response from your end till date. So please make it convinient
to send me the GIFT and TONNER immediately. Please see that I get
a FRESH and COMPANY PACKED material in a safe and in-tacked
condition.
Please also reply points 1 & 2 in my attached previous mails.
A prompt and a positive response from your end is eagerly awaited.
With best regards.
Thanks in anticipation.

Note: forwarded message attached.


[protected][protected][protected][protected]
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Forwarded Message

Date: Mon, 23 Jul 2007 18:03:52 +0100 (BST)
From: "navinchandra talati" <[protected]@yahoo.co.in>
Subject: Re: Thank you for entering the HP Register promotion
To: "HP Register" <[protected]@sg-prod-app-rte.boise.itc.hp.com>

HTML Attachment [ Scan and Save to Computer ]

Dear Sir,
Thank you for the response.
In continuation please give us following details:
1. What is our REDEMPTION CODE ?
2. Which HP LaserJet Media (80 gpsi) is to be used in
this product which we purchased ?
Please mention its cost and delaers name in RAJKOT (India)
Within a couple of days we will be submitting necessry documents
and DD of Rs.250/- to Redemption cell address.Meanwhile please send
Redemption Code and enable us to forward the required details.
Thankin you.
Navin Talati

HP Register <[protected]@sg-prod-app-rte.boise.itc.hp.com> wrote:







Dear Navin,

Thank you for taking the time to register your HP product.

You are now eligible to win the new HP Deskjet 3745 Color Inkjet Printer (5 to be won!)

The draw will be conducted at the end of the every month. If your submission comes in at the end of the month, your lucky draw will be conducted at the end of next month. We will contact you via e-mail if you are the lucky winner!

Good luck!
Hewlett Packard



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Product Name : HP LaserJet M1005 MFP
Serial number : CNEY73QL8K


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HP_Apps._for_Additional_Tonner.pdf (590k

Dear Sir/Madam

I purchased c6618 in march 2007, from very first day it is not up to the mark I took it to HP service center they replaced it and gave me a new one but that printer has shown same problem with in two months. Now they are again ready to replace it but I know from market that there is problem in this model but HP People don't agree to it they again want me to accept replacement but I have already thrown this printer at their service center (Delphi Marketing) they gave me a slip of Customer Service order No. 9273 dated 23.10.07 after asking them again and again, now the service center people are blaming me saying that you have use refilled cartage in your printer so it is your fault and not ours.Then I asked them to give me in written whatever mistake has occurred from my side.Then they gave it to me.When I asked them that how can u claim that this is my fault then they told me that we had sent your printer to unit HP and from them we got to know this because only unit can tell about refill cartage so your printer’s warranty is over,However on 30-11-07 I received a mail that says,

This is in reference to your above complaint regarding your HP Photo Smart C6188 bearing serial # MY69CD61DV.

HP Photo Smart C6188 All-In-One is a product with unmatched reliability and product quality and enjoys a high level of customer satisfaction across the world.


As discussed we would like to inform you that HP Photo Smart C6188 carries a 'Unit level replacement warranty" commitment to ensure we maintain the HP product quality standards. Hence we will be replacing the base unit of HP PhotoSmart C6188 with another HP PhotoSmart C6188.


This model is covered under 1 year standard warranty. You can also upgrade your warranty from 1 to 2 or 3 years by paying a nominal amount.

Now I can’t decide that who is telling lie or making fool of me and now what I have to do. I don’t want this printer because I have already purchased a new one and requested HP people to refund my money or give replacement with any other HP product. But after sending above mail they never sent any mail or contacted me so I wanted you to help me out of this problem,I will be very thankful to you.
With warm regards



Kamal Bhalla

[protected]

Dear sir
I got laptop customized for Indian judiciary by hp. It is not properly functioning. inspite of repeated call no one attending the faults.
Please provide proper service.
Thanking ou

Yours
L.S.SATHIYAMURTHY
[protected]
Lalgudi
TIRUCHIRAPPALLI DISTRICT
Tamilnadu INDIA

Dear Sir/Mam


We would like to take your immidiate attention on a very critical matter.The reson being coming to you simply that we have not been paid any attention by HP india and the matter has turned very very critical now.

We have purchased an HP Colour laserjet printer on 3rd of february 2006 from one of your dealer (Sun Solutions,4-A sargodha Colony,Pakhowal road,Ludhiana.) The product worked good for a short while but after sometime machine had the following problems to run

Made so much noise while intializing.
Printed only partial image and print out was not so clear to read
Then we done a complaint at your customer care centre and got deal with your executive Mr. John who intimated that there is some hardware problem with machine after that Mr. John forwarded our mail to the concerned department in order to arrange an onsite engineer.Your engineers came so many times and their efforts detailed as below:-

14/09/06:- Engineer Mr. Pradeep came from 13.00 Hours To 17.00 Hours
Our Comments as per customer service order form :-Printer is giving 59.99 errorr on display

Repair Details as per customer service order form :-Refix The gear train & T2 Clutch gear.But the issue was same.As per talk with call centre part ordered for the
same.
16/09/06 :- Engineer Mr. Pradeep came from 11.50 Hours To 12.40 Hours
Our Comments as per customer service order form :- 59.99 errorr is coming.

Repair Details as per customer service order form :-Afetr replacing the T2 Clutch gear issue is remaining same.Now suspected part is DC controller that i i will order.

19/09/06 :- Engineer Mr. Pradeep came -No time mentioned

Our Comments as per customer service order form :- Printer is giving 59.99 errorr on display.

Repair Details as per customer service order form :-Today I have ordered one more part "Main Drive Assy" for this.

27/09/06 :-Engineer Mr. Pradeep came from 16:00 to 16:30
Our Comments as per customer service order form :- Printer is giving 59.99 errorr on display.

Repair Details as per customer service order form :-Replaced Main Drive Assy now issue has got solved

04/10/06:-Engineer Mr. Pradeep came from 14:00 to 15:00
Our Comments as per customer service order form :- Printer is giving 59.99 errorr.

Repair Details as per customer service order form :-As per call center discussion this case with senior person then we will order the suspected part.


Now as per above details you can understand that how many problems we faced after purchase of this machine your engineers came so many times but still the machine was giving us error 59.99.We also mailed about this error to Mr. John on dated October 06,2006 after the last visit of your engineer but we did not get any answer for this complaint as we also done a reminder for this but again no communication came from your side.

Now we are extremely disturbed with the same as have lost considerable amount of time and efforts and it seems our money (Approx USD 1500) going completely waste +time loss+ opportunity loss and our office also in a obscure position with the matter.
So we are requesting you to please do something for the needful as this is extremely unprofessional and also not suits to your company reputation as we registered our complaint under warranty period but the machine is still lying dead with us.We are also sending here visit reports of your technical team for your reference please get the attached file and also note the following particulars of machine for your records.


Case Reference Ticket ID > 311239

Model > HP Laserjet 2840 MFD

Serial No. > CNF J59W018

Purchased on > 3rd February 2006.


Keeping all above "Plethora of problems" in view it highly required your intervention to solve this problem.We can not be convinced with more visits of your engineers as they were not able to solve the problem in so many visits as per our stand point of view in the whole case there is only one solution to it that this machine may be replaced with the new one.

We do hope that to get immidiate solution to this awkward chapter.

Best Regards

Karan Khurana
Envision Exports

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