HP India Complaints & Reviews

I have bought a hp gaming laptop in January 30 2021.After passing four months my laptop started showing problems in June ...I requested to service they worked out on it and given back after a week...after receiving the laptop again after 3 days same problem was came...I given back to service center...they took it and repaired it and given after 4 weeks and told me that wifi chip will be not working and some other problems... again after a week I asked them to replacement of laptop... they agreed with it to replace the laptop...after passing a month I received a call that laptop can't be replaced...they are not responding me properly...now if company will not replace me a laptop or give my money back...I will proceed in a Legal Way and I will book them in consumer form act

Call me +91 [protected]

I had registered for a complaint with case number [protected] a month back.
But there is no response from HP or service technician for the same.
Everyday I have to call customer service for update and response from them is will update in 24hrs, but there will be no response and updates.

One of the worst service I had ever seen...

System frequntly hangS, forcefully restart and continue
any software errors
purchased on 4.7.21
sl no: CND11422LP

System frequntly hang, forcefully restart and continue
purchased on 4.7.21
sl no:CND11422LP

It's been 15days still not getting a resolution, you are a reputed company but your response is so poor. still, the problem is not short out. My PC is in warranty period. If you are a reputed company pl try to maintain it. I will wait some more days, Otherwise, I will force to go consumer case. pl, visit & repair my PC.Very pathetic service, Highly disappointed. Waste to purchase an HP laptop

Dear sir/madam
My name is Jatin Harisinghani, I am from Mumbai, India. I bought a laptop of HP model-15t-dw200 CTO, Serial no. CND0380G3G on 14th Oct'20 which carries 1 year global warranty, on 1st Jun'21 my screen started acting up which in clear words bubbles started appearing on my screen and due to which I was not able to use my laptop for which I contacted HP India and they assigned an engineer visit who visited on 11 Jun'21, also the engineer saw the issue in person and he requested HP for replacement of screen for which they agreed, but after some days I got a call from service team that the screen is not available in India. So I have to contact parent company USA for the same and I wondered that how the screen is not available with the service team in India. But didn't wanted to waste my time and as I had global warranty so I mailed it to CSS team after which they assigned me service head Ms Kavita Routel by this time almost month of June was over, I called everyday to HP regarding update for the screen due to which I was not able to study, after three months of my hustle and struggle on 2nd Aug'21 I got a call from HP that my part is finally delivered and an engineer will visit and replace it, but when the engineer visited on 3rd Aug'21 we got to know that the screen was different which cannot be installed in my laptop and I contacted HP for the same and then they told me SORRY SIR but now we can't help you as the screen is not available in India, so I asked them to replace my laptop as its already been 3 months which they didn't and told me that HP India can't help and you can contact parent company. I ASKED THEM IF YOU WERE NOT ABLE TO HELP ME WHY DID YOU WATED MY 3MONTHS OF EDUCATION and in answer their language was very pathetic, harsh and not acceptable. After which I wrote a mail to CEO’s team and due to that I got a call from HP India management team on 23rd August’21 and informed that they surely resolve my case as soon as possible and they will give a final update on 26th August’21 I.e Thursday but from morning I sent 5 mails to HP India Management team but still they haven’t replied my mails and neither they have called me for an update. I request you to please help with the same and also help to get my laptop replaced as soon as possible
Sir, I had a very bad experience from the service team as well as HP India management team. I request to Honorable CEO to please help me for the same at your earliest.
Case id- [protected]
Sir, I have a full trust on your justice.
Your early reply will be really appreciated.
Thanking You!

Greetings for the day! I have some issue under the warranty period.
Firstly, please note that this problem was there since I purchased/ started using the cpu. So there is no question of intentional damage or has been rendered defective by me. It may be noted that I purchase a cpu but some issues occurs after some day i think usb internally damage.Moreover, the warranty was there.

I sincerely request to check this part and examine the internal situation. Though I won't hesitate, but would not like to escalate further and would expect to have your support in completing the task under warranty and ensure 100% satisfaction.

I look forward for a speedy resolution from Consumer Complaints Forum .thnku.

I Purchased a Laptop from you on the 25th of August 2020 from your 'Nungambakkam' retail center for Rs. 34, 499/- (Rupees Thirty four thousand four ninety nine only).
Product code: HP15S-GR0007AU,
Serial No.: CND03231R0.

As per the advice of “HP” and I also paid for an 'Extended Warranty' for a period of three years for Rs. 4, 399/- (Rupees four thousand three ninety nine only)
'Order Id: PPSIMA729959'

• For which your sales representative assured that it would cover damages from electrical surges, accidental falls, liquid spills along with Mcafe internet security for a period of three years.
• I have been using the laptop without any problem for almost a year until on 18/07/2021 when I accidentally dropped my laptop and it started rebooting in a loop.
• I registered a complaint with you on 19/07/2021
• Case No. [protected]. Your troubleshooting team via call said the cause of problem was "Hard disk failure" and on 26/07/2021 your Engineer 'Mr. Clinton' replaced the Hard disk at my house. He said the Hard disk has been installed and once the windows OS has been installed the system will work fine. He also said the OS installation would be done only by the 'Technical Team' via call and not by him. From 26/07/2021 to 30/07/2021 I tried reaching out to your Technical team and only on 31/07/2021 I receive any assistance from the team. They helped to download the OS through Cloud recovery, but did not help with the installation of the OS. When I called them back to tell them that the installation had failed midway.
• Therefore with no other ways I was again given a new Case no. [protected] and again only after repeated attempts on 4/08/2021 was I able to get in touch with the technical team again. The Executive of the Technical team 'Ms.Sweety' through a video call diagnosed the system and stated that the Hard disk has failed and again assigned me with a new Case No. [protected] and told me that an engineer will be sent to my house to replace the Hard disk.
• On 06/08/2021 Mr.P.Kubendiran', replaced the Hard disk and again said the Hard disk testing was successful and told me to call the technical team for the OS installation.
• From 06/08/21 to 08/08/2021 I called your Technical team but only on 08/08/2021 was I able to speak to one of the technical team member who this time guided me till the installation of OS began and assured that he would call back in a few hours to check on the Installation of OS. The OS installation failed again midway and neither did I receive any callback from your team nor was I able to reach anyone.
• From 08/08/2021 till date I have been calling to your Customer Care and Technical Team in vain as no one is able to help me out with my Laptop issue and installation of OS, it has been a month now. Personally being a longtime user of HP, I am disappointed and disheartened with the type of Customer care service provided by you, especially for a product with extended warranty. I would like to state that because of this problem some of my works are pending and I also facing lot of mental agony and irreparable loss because of your delay in service.

I kindly ask HP to help me in fixing my laptop or replacing a new laptop in accordance to the terms of the warranty policy at your earliest.

Laptop is not properly working heating and every time update demand

Laptop is not properlyworking heating and every time update demand

My Complain no is [protected]. I have submitted the complain before one & half month ago. you are reputed company but your respond is so poor. still our problem is not short out. My PC is in warranty period. If you are a reputed company pl try to maintain it. I will wait some more day, Otherwise I will force to go consumer case. pl visit & repair my PC. My phone-[protected]

My laptop's lcd has caught a black spot.. Even though it is not over the warranty period you are charging above 11000(which is also above the market value).. Is this kind of service you provide? Then why you call it as warranty period.. Even it is inner part, which got damaged(lcd).. Very bad experience I faced with hp company..

I gave my hp laptop to the service centre at Bit and byte Jammu. They have not resolved the issue and charged 1500 rupees without any cause and they also didn't return my charger. And misbehaved with me too.

Laptop display is getting bad

Comment: Sir, I purchased HP Laser Jet PRO M 126 nw Printer on 19 th August 2021. I purchased through Amazon --Order Number[protected]-4028369. The Product was delivered on 20 th August 2021. When queried for installation 1.Amazon directed me to contact HP service centre. 2.HP service centre advised me to install as per online instructions. They also asked me to make a complaint if installation could not be completed. To give home assistance they demanded Rs 1625/=.( Since I bought through Amazon) With online assistance Printer is working with USB only.Wireless not working. Can you please send technical staff to fix my issue.
I have regitered complaint with HP .
Serial number of Printer CNBRP48JB4
Yesterday I contacted Amazon staff @ 20.20 & 20.40 Hrs..The call dropped after 2 minutes waiting period.
Please fix the issue at the earliest.
Regards Kannan.

This is inform that hp pro one 400 g4 non touch all in one pc display problem
serial no HP - 8CG9255Y2H

contact details - Ravi kashyap (IT)
mail - kashyap.[protected]@gmail.com
[protected]
[protected]
ESICH Bareilly

Dear sir
I am Ravi Kumar, I have HP laptop s.no CND828321N and my warranty expired on 23.09.2019 but I took extended warranty for 2 years from ARM Infoserve HP service center by paying an amount of Rs. 6250 on 24.09.2019. so my warranty extends up to 22.10.2021 .Documents are attached. But on the HP support website my warranty has not update.so in last month my laptop had some problem then I went to sysnet global technology pvt sambalpur....

Hp Laptop Model 1k7t.by400 was purchased online from HP in United States in Dec 20 Due to reasons beyond control (pandemic) Laptop was brought to India only towards middle of this month. Monitor - touch screen is not working due to manufacturing defect. After purchase only Windows 10 update was attempted but showed continuous error. Extreme care was taken in handling the Laptop. Though picture tube/screen is not working the screen is very smooth when one lays their hands on it - no scratch no breakage, no crack. I lodged a complaint - case No.[protected]. Mr. Kamlesh, Consumer unit was very kind and informed me that I will get a call on 20th Aug. 2021 about Technician's visit to my house to examine the Laptop. No phone call received, and I was continuously following up the matter on daily basis. Ultimately the Technical staff (Mr Prashanth) informed me over phone that no Technical staff will visit my house and repeatedly stated that the warranty covers only parts such as Key board buttons, Battery, software issues, etc. and that Monitor - touch screen is not covered. It is clear that as per policy in United States LCD Glass on the display will have to manufactured to rigorous specifications and standard and should not typically crack or break on its own under normal use. I have never used the Laptop purchased at huge cost even for a single day and it is abundantly clear that Laptop is within warranty period and Monitor is not working primarily due to manufacturing defect. Mr Prashanth your technical staff has further stated that full cost at exhorbitant rate will have to be first paid by me online in advance and also Visiting charges for technician and only thereafter the technician will visit my house. He has on has on his own whims and without even examining physically the Laptop decided to levy huge cost, visiting charges, etc on me for no fault on my part. Monitor is not working primarily due to manufacturing defect and there is no fault on my part. I strongly protest against such action by technical staff and urge upon you to do justice to me a very senior citizen and ensure that Monitor-touch screen is replaced without any harassment. - Vaidyanathan, Mob: [protected], email: [protected]@gmail.com

In.[protected]@hp.com
hp Laptop Model 1k7t.by400 was purchased online from HP in United States in Dec 20 Due to reasons beyond control (pandemic) Laptop was brought to India only towards middle of this month. Monitor - touch screen is not working due to manufacturing defect. After purchase only Windows 10 update was attempted but showed continuous error. Extreme care was taken in handling the Laptop. Though picture tube/screen is not working the screen is very smooth when one lays their hands on it - no scratch no breakage, no crack. I lodged a complaint - case No.[protected]. Mr. Kamlesh, Consumer unit was very kind and informed me that I will get a call on 20th Aug. 2021 about Technician's visit to my house to examine the Laptop. No phone call received, and I was continuously following up the matter on daily basis. Ultimately the Technical staff (Mr Prashanth) informed me over phone that no Technical staff will visit my house and repeatedly stated that the warranty covers only parts such as Key board buttons, Battery, software issues, etc. and that Monitor - touch screen is not covered. It is clear that as per policy in United States LCD Glass on the display will have to manufactured to rigorous specifications and standard and should not typically crack or break on its own under normal use. I have never used the Laptop purchased at huge cost even for a single day and it is abundantly clear that Laptop is within warranty period and Monitor is not working primarily due to manufacturing defect. Mr Prashanth your technical staff has further stated that full cost at exhorbitant rate will have to be first paid by me online in advance and also Visiting charges for technician and only thereafter the technician will visit my house. He has on has on his own whims and without even examining physically the Laptop decided to levy huge cost, visiting charges, etc on me for no fault on my part. Monitor is not working primarily due to manufacturing defect and there is no fault on my part. I strongly protest against such action by technical staff and urge upon you to do justice to me a very senior citizen and ensure that Monitor-touch screen is replaced without any harassment. - Vaidyanathan, Mob: [protected], email: [protected]@gmail.com

Hp Laptop Model 1k7t.by400 was purchased online from HP in United States in Dec 20 Due to reasons beyond control (pandemic) Laptop was brought to India only towards middle of this month. Monitor - touch screen is not working due to manufacturing defect. After purchase only Windows 10 update was attempted but showed continuous error. Extreme care was taken in handling the Laptop. Though picture tube/screen is not working the screen is very smooth when one lays their hands on it - no scratch no breakage, no crack. I lodged a complaint - case No.[protected]. Mr. Kamlesh, Consumer unit was very kind and informed me that I will get a call on 20th Aug. 2021 about Technician's visit to my house to examine the Laptop. No phone call received, and I was continuously following up the matter on daily basis. Ultimately the Technical staff (Mr Prashanth) informed me over phone that no Technical staff will visit my house and repeatedly stated that the warranty covers only parts such as Key board buttons, Battery, software issues, etc. and that Monitor - touch screen is not covered. It is clear that as per policy in United States LCD Glass on the display will have to manufactured to rigorous specifications and standard and should not typically crack or break on its own under normal use. I have never used the Laptop purchased at huge cost even for a single day and it is abundantly clear that Laptop is within warranty period and Monitor is not working primarily due to manufacturing defect. Mr Prashanth your technical staff has further stated that full cost at exhorbitant rate will have to be first paid by me online in advance and also Visiting charges for technician and only thereafter the technician will visit my house. He has on has on his own whims and without even examining physically the Laptop decided to levy huge cost, visiting charges, etc on me for no fault on my part. Monitor is not working primarily due to manufacturing defect and there is no fault on my part. I strongly protest against such action by technical staff and urge upon you to do justice to me a very senior citizen and ensure that Monitor-touch screen is replaced without any harassment. - Vaidyanathan, Mob: [protected], email: [protected]@gmail.com