HP India Complaints & Reviews

In.[protected]@hp.com
hp Laptop Model 1k7t.by400 was purchased online from HP in United States in Dec 20 Due to reasons beyond control (pandemic) Laptop was brought to India only towards middle of this month. Monitor - touch screen is not working due to manufacturing defect. After purchase only Windows 10 update was attempted but showed continuous error. Extreme care was taken in handling the Laptop. Though picture tube/screen is not working the screen is very smooth when one lays their hands on it - no scratch no breakage, no crack. I lodged a complaint - case No.[protected]. Mr. Kamlesh, Consumer unit was very kind and informed me that I will get a call on 20th Aug. 2021 about Technician's visit to my house to examine the Laptop. No phone call received, and I was continuously following up the matter on daily basis. Ultimately the Technical staff (Mr Prashanth) informed me over phone that no Technical staff will visit my house and repeatedly stated that the warranty covers only parts such as Key board buttons, Battery, software issues, etc. and that Monitor - touch screen is not covered. It is clear that as per policy in United States LCD Glass on the display will have to manufactured to rigorous specifications and standard and should not typically crack or break on its own under normal use. I have never used the Laptop purchased at huge cost even for a single day and it is abundantly clear that Laptop is within warranty period and Monitor is not working primarily due to manufacturing defect. Mr Prashanth your technical staff has further stated that full cost at exhorbitant rate will have to be first paid by me online in advance and also Visiting charges for technician and only thereafter the technician will visit my house. He has on has on his own whims and without even examining physically the Laptop decided to levy huge cost, visiting charges, etc on me for no fault on my part. Monitor is not working primarily due to manufacturing defect and there is no fault on my part. I strongly protest against such action by technical staff and urge upon you to do justice to me a very senior citizen and ensure that Monitor-touch screen is replaced without any harassment. - Vaidyanathan, Mob: [protected], email: [protected]@gmail.com

Hp Laptop Model 1k7t.by400 was purchased online from HP in United States in Dec 20 Due to reasons beyond control (pandemic) Laptop was brought to India only towards middle of this month. Monitor - touch screen is not working due to manufacturing defect. After purchase only Windows 10 update was attempted but showed continuous error. Extreme care was taken in handling the Laptop. Though picture tube/screen is not working the screen is very smooth when one lays their hands on it - no scratch no breakage, no crack. I lodged a complaint - case No.[protected]. Mr. Kamlesh, Consumer unit was very kind and informed me that I will get a call on 20th Aug. 2021 about Technician's visit to my house to examine the Laptop. No phone call received, and I was continuously following up the matter on daily basis. Ultimately the Technical staff (Mr Prashanth) informed me over phone that no Technical staff will visit my house and repeatedly stated that the warranty covers only parts such as Key board buttons, Battery, software issues, etc. and that Monitor - touch screen is not covered. It is clear that as per policy in United States LCD Glass on the display will have to manufactured to rigorous specifications and standard and should not typically crack or break on its own under normal use. I have never used the Laptop purchased at huge cost even for a single day and it is abundantly clear that Laptop is within warranty period and Monitor is not working primarily due to manufacturing defect. Mr Prashanth your technical staff has further stated that full cost at exhorbitant rate will have to be first paid by me online in advance and also Visiting charges for technician and only thereafter the technician will visit my house. He has on has on his own whims and without even examining physically the Laptop decided to levy huge cost, visiting charges, etc on me for no fault on my part. Monitor is not working primarily due to manufacturing defect and there is no fault on my part. I strongly protest against such action by technical staff and urge upon you to do justice to me a very senior citizen and ensure that Monitor-touch screen is replaced without any harassment. - Vaidyanathan, Mob: [protected], email: [protected]@gmail.com

My laptop not working
Sl. NO. CND9437JD2

My printer stopped working during printing and its in warranty .
Product serial No-CNBLL7T602
product no-C5F97A

This is regarding my case ID [protected]. I'd like to bring to your notice that almost a month back i raised complaint for my desktop monitor but till today the issue has not been resolved. Just getting calls from their representative but no engineer is paying visit to resolve the issue. Hence requesting you to kindly support to get my issue resolved

Two Numbers of AIO desktop are not working properly due to slow speed, black spots in the left side of the screen etc.
Sr. No. of the AIO desktop :- INA745P8Y3, INA745P8XW

I am using My laptop with window 7 and canon g2000 printer not installed.

I bought this printer in 4/august/2021 and its color print quality issues its print only in magent no other color print but black print is good

Dear all concerned,
I submitted my HP Laptop SN: 8CG0366KQS ON 10TH August and the problem was that the USB port was not functioning.. Below is the email letter written escalating to the TVS (service provider) and the HP customer care, when they refused to do under warranty.

Letter written on email on refusal to do under warranty:-
Greetings for the day! I have your feedback but highly disappointed to know the way resolution is being taken ahead.
Firstly, please note that this problem was there since I purchased/ started using the laptop. So there is no question of intentional damage or has been rendered defective by me. It may be noted that I purchased the laptop after partial lockdown in August 2020 as it was an urgent purchase. this issue came in my observation only during gradual use. Since there is another USB port, so was using that only. As the problem still persists, but I didn't compell to go to service centre as wanted to use and also wanted to avoid outside movement. Moreover, the warranty was there.

How can you put the blame and tell that it is a damage from the customer? How can you prove that it is intentional damage? Please don't forget that a customer buys the laptop instantly on store visit and it is not expected to sit and examine every software, os and hardware to ensure complete functionality. Kindly be professional and reasonable enough to put your view point. How do you expect the customer to damage his own thing, when you can only insert a USB in the slot and nothing else.

I sincerely request to check this part and examine the internal situation. Though I won't hesitate, but would not like to escalate further and would expect to have your support in completing the task under warranty and ensure 100% satisfaction.

The HP service centre created the case with the following details on 10th Aug 2021.
Case Number [protected] - Created
Case Status Active
Case Created Date 08/10/2021 09:19:51
Customer Name Sumeet saluja
Contact Number (Primary Phone) [protected]
Contact Number (Mobile Phone) [protected]
Primary email address [protected]@gmail.com
Country India
Product Name HP Pavilion x360 - 14-dh1178tu
Product Line Volume Notebooks
Product Number 231T0PA
Serial Number 8CG0366KQS
Failure Description IN/NCD/ONS/HP Pav x360 Convert 14-dh1178TU/usb internally damage

I look forward for a speedy resolution from Consumer Complaints Forum .

Not able to install this printer.

Display Problem & Black Spot
Serial No-1CR9240407
Product NO-2QU11AA/2QU15AA

Note- Please Case O[censored]rgent For Director

Hello I've submitted my HP laptop in a service centre in Guwahati called Smartech Computers for display issues & HDD in 2017. Till now they have not fixed my issue neither hand over it to me. I want proper justice in my case want my laptop in the previous perfect condition. Some expert please help me get my laptop back with some accessories. I'm really frustrated & disturbed regarding my problems. Please some HP expert help me out soon.

Serial number : CND9222M1B
MODEL number & Product Number: CQ40-425 Tu

Hello I've submitted my HP laptop in a service centre in Guwahati called Smartech Computers for display issues & HDD in 2017. Till now they have not fixed my issue neither hand over it to me. I want proper justice in my case want my laptop in the previous perfect condition. Some expert please help me get my laptop back with some accessories. I'm really frustrated & disturbed regarding my problems. Please some HP expert help me out soon.

Sir/Madam,
We have purchased a HP Printer LaserJet Pro MFP M226dw as on 19 october 2019. It is under warranty period but pickup roller is not working properly and not pick up papers from both the trays. We have complained dated 07/08/2021 and received a ticket number- #161901 but there is no response from HP. So, we are requesting you to repair/replace or do service of this printer as soon as possible. We will be highly obliged. The product details as under:-

Serial Number :-CNBKM85BYD
MODEL NO- LaserJet Pro MFP M226dw
Date of Purchase:- 19 October 2019

DULI CHAND MEHAR
HEAD OF SCHOOL
SV, NEW POLICE LINE
DELHI-110009
PHONE-[protected], [protected]

I want to return my printer and need a refund because i bought a printer Laser Jet Pro M17A. Entire purpose to buy the printer was to print legal pages only. And this printer does not have an option to print legal paper. I spoke to customer service and they refused to refund the amount or replace the product with some other printer which can print Legal paper (8.5 * 14 inches).
I have spent around 12K on this and this printer is of no use.
I was not told that this printer would not have the option to print Legal paper. This printer is of no use to me.
I am highly disappointed that company like HP is unable to give me the refund or replacement with the printer which can print Legal paper.

I have purchased hp DeskJet printer 2729 from Croma, . After replacing it's catridge, . It is not functioning properly, . Unable to get support from site. Please arrange a engineer to fix the problem,
M[protected]

I'm using HP 15s-dr3500tx for office use but the battery is not withstanding more than two hours.

Hi My Case number is [protected]. I raised installation request on 12th Aug 2021. Till now I have not received any call or mail regarding it. I tried calling customer care more than 7-8 times and not getting any concrete response. Not sure if you have any SLA for this. Please help me get it installed at earliest. Customer care is not able to provide details of the service center where my request has been routed. Please expedite this.

Dear Team,

Please look into this as after so many follow ups I still have not got the proper invoice for the services. And when i am explaining any thing to team on mail ID they are replying blindly.

Case ID - [protected]

I have paid Rs 14604/- for the screen replacement of my HP laptop and have shared the billing details just after the payment on 31st May'21 and since then i am asking for invoice but they are not sharing the proper invoice and replying the same invoice again and again.

For any clarification please call on [protected]

Thanks and Regards
Alok Ranjan Shukla

I have purchased HP Laptop in Feb 2021 after few days one of my Laptop Key came out of Keyboard and power button was very hard to press to switch on the Laptop i have registered a complaint with HP India, after so manny follow up my issue is not resolved, HP had denied to provide the resolution by providing warranty as Laptop was under warranty, they are telling that it has been damaged so we will not provide any warranty, but the laptop or keyboard is not damaged one of the key has been came out from keyboard automatically i also requested them that key has been came out but what about power button issue, they said that also will not cover under warranty i have purchased this laptop at Rs.60000 but now HP is not taking responsibility of warranty this is really not acceptable, HP services are very bad, attaching video of key popped out from keyboard along with power button which is very hard to press, request you to please take this complaint and help me to get resolution of my complaint.