HP India Complaints & Reviews

Website: www8.hp.com/in/en/home.html

I bought a HP laptop 15sdr1000tu with serial number CND9437PHG a year back with full care HP plan from reliance store Bangalore. It's been used so gently. For the past four months I was noticing that the black outer casing that covers the screen on the left side has become slightly loose and I thought it's normal. But a week back it started coming out and some rod like structure is pushing it out. So, I raised a complaint with the HP service...

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Address: Avinash Agencies shop no 27 & 28, Kabra Compex Ranigunj Secunderbad. Hyderabad-50003 Phone 9246205575

We have purchased a HP ink tank wireless 410 Printer from Shweta computers on[protected] since purchased printer we are facing paper jam issue in the printer kindly do the needful by sending your technician to our store

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

May 2, 2021

Verified Support

Hello Avinash,
Thank you for reaching out to us, please allow us to pitch in and assist you with the Paper Jamming issue.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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I have bought a laptop hp x360 for my personal use. I have taken care of it like baby but after 2 year screen starting pop-out from the hinges part. When I had taken the laptop to the service center they told that it need to replace the but trust me the screen is not even cracked .That means I was asked 16000 for new screen . I have also talked with customer representative but they refuses to help me . This thing not only happen with me but a lots of people were suffering from this.
I request to take necessary action about this.

Aug 9, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

May 02, 2021

HP India Customer Care's response Hello Atal,
Thank you for bringing this to our notice, I am sorry to hear that the machine has a hinge issue, I would like to pitch in and assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: 142 GOBIND NAGAR, AMBALA CANTT - 133001 Haryana

Dear sir i just prucahsed two days before and have bill 32 gb pen drive but its not working kindly solve inssue

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I have by mistake extended the warranty of wrong serial number.I have register a case([protected]) on 12th april, 2021 stating the laptop warranty issue and other multiple issue in laptop. I have submitted all the bills and screenshot of the laptop which i was asked to submit .They tell me that they will fix all this issue in 4-5 days . But yet all these issues are pending. I have called on hp customer number multiple times, sometimes they...

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Address: HP WORLD Alpha Computers 6340/16, 86, Ahluwalia Building, Gandhi Market Ambala Cantt Ambala - 133001 Click to Call +918657568754

Greetings

I want to register a complaint against hp world, alpha computers, Gandhi market, Ambala Cantt, Haryana, official business partners of hp selling the electronics and accessories mainly laptops, printers specially of hp by replacing their brand new parts with old and defective ones and misguide and fool their customers just for selling their goods. Ones they sell their goods they misbehave with their customer either men or women doesn't bother them at all and does not take any responsibility of the goods even if it is sold 5 minutes earlier.
It is our long time investment on any such goods we buy as we purchase them with a deep thought process, so not only they waste our investment but majorly our emotions related to that goods, the excitement we and all our family member have on buying such goods.
On top of all this, they completely deny the consumer legal rights like they do not disclose their refund policy at all and even the replacement policy acting stubborn and oversmart on top of that.

Sellers like this keep on doing such deeds on and on just because we consumers remain silent. I think it's high time now to take some action against them so that they cannot cheat and make fool of any group of people in the future.
When I complaint to hp customer care they were not taking responsibility at all.

Best Wishes

Aug 8, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2021

HP India Customer Care's response Hello Simran,
Thank you for bringing this to our notice,
I am sorry that you had to go through such a hassle. We will certainly take the necessary actions and sort this issue out for you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: 6968 Gali no. 11 opp, Akshay hotel multani dhanda pahar ganj

MODEL NAME. HP ink Tank Wireless 415 Dear hp complaints team call me at [protected]

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Apr 26, 2021

Verified Support

Hello Shaikh,

Thank you for reaching out to us, I understand that you have issues with HP Ink Tank, We would like to pitch in and assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing.
^Dilip

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ORDER NUMBER: [protected]
This is very urgent mail I have ordered HP 250 G8 Notebook on your store on 21st April with all the payment done via credit card of amount 47000 INR as per your advice from your Sales Representative
Arjun Pal - 5025891, Suddenly while am seeing my orders today (23rd April) without any sort of communication or intimation my order is been cancelled from your end and biggest scam is you have increased the product amount now to 55000 INR With same delivery time.
How can they do this, I want the same product on what amount I have paid since I purchased it and also It said It will be delivered in 21 days and I am fine with it. Please Take action against them. I want the product I ordered at that particular amount I paid.

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Aug 9, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2021

HP India Customer Care's response Hello Balaji,

I understand you have had a sore experience with the support. I would like to apologize for the delay.
I see that your concern is already been escalated with the relevant team and they will connect with you at the earliest and assist you further.

Regards,
Dilip D

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I have bought one "HP Pavilion Gaming Core i5 9th Gen - (8 GB/1 TB HDD/256 GB SSD/Windows 10 Home/4 GB Graphics/NVIDIA Geforce GTX 1650) 15-dk0272TX Gaming Laptop".

Order date: 17.10.2020
Invoice date: 21.10.2020
Warranty: 1 year

For the last 2-3 days my laptop is facing a display flickering problem. I've tried all the possible technical helps from HP support but it's still not fixed. Even if the display is working momentarily it's doing the same again. Please find the screenshot attached.

Against my warranty card, I WANT A COMPLETE REPLACEMENT OF THIS LAPTOP. THIS IS AN EXPENSIVE LAPTOP I HAVE BOUGHT AND WITHIN 6 MONTHS IT'S CREATING SO MANY PROBLEMS. THIS IS TOTALLY UNACCEPTABLE AS THERE IS NO DAMAGE OR SPILLAGE OR EXTERNAL SOFTWARE-HARDWARE ISSUE FROM MY END. I REQUEST YOU TO EXCHANGE THIS LAPTOP WITH A NEW ONE.

• Name: Saibal Ghosh
• Country: India
• Email address: [protected]@gmail.com
• Product number: HP Pavilion Gaming
• Operating system: windows 10

HP India customer support has been notified about the posted complaint.

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Address: Ksfe ho,chembukavu,thrissur,opposite townhall, Chembukavu

Kerala, Thrissur westfort branch, one laptop display changed & it cost will be 7000. It's under warranty. service centre team not dealing customers very well.very bad support.

Aug 6, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2021

HP India Customer Care's response Hello Sarath,
Thank you for reaching out to us, I am sorry to hear that you had to go through such a hassle,
I will certainly assist you, Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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This is with reference to against Order No: #[protected] i placed thru HP Store India for 15 quantities of laptop.

The order was placed on 17th Dec 2020 with 100% upfront payment based on the commitment to deliver in 3 to 4 weeks from HP. We been following up escalating calling the customer support, sending mails with no response on the delivery status.. finally we had asked for refund and again no response..

Its been 5 months since we placed the order and the laptops are not been delivered nor our money is refunded ..
need your kind support ..

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Website: HEWLETT pACKARD

[protected]
Hello HP CEO'S
Please find attached several emails and I know it is an overload of correspondence that I have had in trying to resolve a complaint here in Australia. I am reaching out to you as surprisingly as it may seem I am unable to speak with anyone here nor obtain a phone number despite numerous efforts. The only communication that I can make is with support in India and to which I am not getting any satisfaction whatsoever.
Without me going into more detail perhaps you or an assistant can read these emails and see what I am up against.
You will have received a copy of my email which is self explanatory so I ask you to please consider this and respond.
To summarize:
I purchased a HP laptop 15.6" nothing fancy just to fit my needs. System failure within 2 months and was replaced. Same thing has happened again. Technician sent to replace hard drive. No effect still not working.
HP could not supply ..LOL.. same model or similar one with same display 15.6" so I had to accept refund. I did give alternative suggestions to NO AVAIL.
HP FULLY AWARE I AM DISABLED AND HAVE NOT OTHER FORM OF COMMUNICATION.

So another month. I have no computer and no refund for the amount I have previously paid. this should never have happened"

So reaching out and hoping somewhere somehow somebody can fix this immediately as I am totally desperate and also basically sick of the incompetence of the people that I have had to deal with. The inconsistencies in the management, prodecures and protocol in the running of this complaint is abhorrent and promises asked "Please give me a few more hours and I will sort this out", "I will call back in 2 hours", "I have escaleted this and the head manager will call you"...Promises not kept. Just said to placate you and very bad business approach.

I would appreciate an email to just let me know that you have received this correspondence.
Thanking you in advance
Bernadette Hanisch

complaint id : [protected]

HP India customer support has been notified about the posted complaint.

Apr 17, 2021

Updated by Witte1974 S, Hemanth Kiran <hemanth.[protected]@hp.com>
3:51 PM (2 hours ago)
to [protected]@bigpond.com

Hi Bernadette,

This is Hemanth Kiran from HP ANZ, I am writing to regarding your recent support experience with HP.

I have been talking to our CEO & MD office. I have read through your emails and seen the case myself, we understand your experience with product and support has been below par. I want to apologize for all the inconvenience caused.

We would like to make it up to you for any loss in time or money, I understand you do not have a working computer currently. I would like to discuss this matter in detail, can I ask for a suitable time on Monday for our discussion.

Meanwhile, I have escalated on the delay in refund and will try to have an update by Monday.

Thanks & Regards,

Received from:-
Hemanth Kiran S

Manager - South Pacific Customer Relations Team
Printing & Personal System

Customer Support and Services, South Pacific

Apr 17, 2021

Updated by Witte1974 MY RESPONSE

Hanisch <[protected]@bigpond.com>
5:52 PM (2 minutes ago)
to enrique.lores, sumeer.chandra, Hemanth

Hello Hemanth,

In reply to your email dated 17/4/2021 and received at 3.51pm AEST.

I am assuming that you are not able to respond to call me now so please arrange a call between 9.00am and 10.00am AEST on Monday morning.

As you have read my emails and you state " I have read through your emails and seen the case myself, we understand your experience with product and support has been below par". I therefore understand you must know the FULL Impact this has had on me.
As you also stated in your email "Meanwhile, I have escalated on the delay in refund and will try to have an update by Monday.'
I HAVE HEARD THIS SO MANY TIMES BEFORE. Your escalation process must know no bounds nor limit as to how many times one transaction/refund can be escalated as it keeps getting escalated each time I have spoken to Arun, etc. This is also in writing. It should have already been deposited into my account as per settlement and also written and verbal promises.

I will await a full discussion and also please note that during this conversation a settlement as per your email must be reached to my satisfaction without delay.

Bernadette Hanisch

Apr 19, 2021

Updated by Witte1974 Hanisch <[protected]@bigpond.com>
10:21 AM (9 minutes ago)
to Hemanth, enrique.lores, sumeer.chandra

Hello Hermanth,
I refer to your email regarding my complaint and your request for a time to discuss this matter which I responded to by returning an email for a time between 9.00am and 10.00am AEST on Monday morning.
a call between 9.00am and 10.00am AEST on Monday morning.
Well I have not received a call and am discussing this matter today with the other parties that I have lodged this complaint with.
I had hoped that this would have been able to be settled today with you especially as the financial aspect has continued to rise but apparently not.

Regards Bernadette Hanisch

Apr 21, 2021

Updated by Witte1974 There is an agreed settlement offer in place HOWEVER this must be completed by the 7th of May 2021
cleared funds accessible in my account by 5.00pm AEST.
However the inital refund which still hasn't been paid is to be paid on the 24/4/2021 cleared funds accessible in my account by 5.00pm AEST. If this is not met FULL LEGAL PROCEEDINGS WILL ENSUE.

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Witte1974

May 6, 2021

Urgent response required.

Hanisch
10:35 am (2 minutes ago)
to hemanth, sumeer.Chandra, enrique.Lores

hello hemanth,

i have been contacted by the accc and consumer affairs here in australia who are enquiring regarding the settlement amount as they are aware of the financial settlement but are not satisfied with the amount nor the non provision of the said item as that is what caused the problem in the first place.

The settlement was for costs incurred and there were waived discussed costs as well which has now been updated to $11689.36.
They have instructed me to proceed with these costs as they are well within my rights to receive compensation for these considering the time frame and drawn out response from hewlett packard.
I have also been contacted by the national disability services in australia who wishes me to further proceed with this also.

My situation as you and everyone i dealt with at hewlett packard knew has caused me acute anxiety and financial loss and especially knowing that i am disabled only exacerbated the complaint.

It was only when i took action with contacting the management of hewlett packard and lodging these complaints that i was contacted by yourself. This have all be detailed and supplied.

I have kept you informed all the time of the current position with the accc. Consumer affairs as well as the ndis and also as consumer affairs in india.

I have a meeting today at 3.00pm aest to discuss these costs and how to proceed.
I have been advised to inform you that if these other costs which should have been paid and the complaint not reduced or negotiated that the complaint will go ahead and all costs will be retrieval in from the start including pain and suffering, legal fees etc.

I hoped to settle this amicably from the start and until you contacted me this was not so.

Please review this and call me before 3.00pm so we can resolve this as i believe this is what hewlett packard would want to do considering the circumstances.

If we can agree to this as advised i will then sign a release for hewlett packard otherwise it will proceed.

Regards bernadette hanisch

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Address: Bhiwani Haryana

Website: www.hp.com

Tecnician damage sim card slot while changing battery

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Apr 16, 2021

Verified Support

Hello Ankit,
Thank you for bringing this to our notice, Not to worry, I will certainly assist you
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: police station paschim sharira, kaushambi. up pin code 212214

Sir monitor m sreen itna jhilmila rha h ki kuchh dikh nhi rha h.

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Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Apr 15, 2021

Updated by CCTNS CELL KAUSHAMBI sir plz resolve issue of hp monitor of police station paschim sharira district kaushambi pin code 212214 up

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HP India Customer Care

Apr 16, 2021

Verified Support

Hello There,
Thank you for reaching out to us and we are sorry to hear about the Display issue.
We would like to understand the issue a little more so that we can assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: Puruswani colony , sindhi camp Satna madhya pradesh

I had purchased the mouse from the FLIPKART Platform

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Apr 16, 2021

Verified Support

Hello Vikas,
Thank you for reaching out to us, I understand you have an issue with the mouse which you purchased.
Not to worry, We will certainly assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
Invoice of the Product:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
Or you could take the product to the nearest service center to get assistance.
^Dilip

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Dear Sir/Madam,

Appended below is my complaint and continuous follow ups.
Please look into the matter as I am fed up with the laptop.

Regards,

Virender Singh Bisht

From: CEO Tagore Public School [mailto:[protected]@tpshaldwani.com]
Sent: Thursday, 8 April 2021 4:47 pm
To: 'HP Store India (Anshul)'
Subject: RE: [ Ticket] Greetings from HP!

No it is still not resolved.
I request you to change the laptop as I am fed up with problem and then follow ups.

Regards,

Virender Singh Bisht

From: HP Store India (Anshul) [mailto:[protected]@customerservice.team]
Sent: Thursday, 8 April 2021 4:44 pm
To: [protected]@tpshaldwani.com
Subject: [ Ticket] Greetings from HP!

### Please enter your reply above this line ###

Ticket #97520 08 Apr, 2021
Dear Customer,
Please refer to the correspondence below. We now believe that this support ticket is resolved. Should you have any additional requirements or items related to this matter outstanding, please reply to this email.
If you have any other question in the meantime, please feel free to call us at[protected] or visit our site at HP Online Store India to connect with our live chat agents.
Best regards,
HP Online Store
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Anshul
Dear Virender,

Greetings from HP team!

In this regard, we request you to kindly contact on below email address and we assure you that you will get the support related to your concern.

[protected]@hp.com

We appreciate your understanding and patience in this regard.

If you have any further queries, please feel free to discuss it with us on [protected]@customerservice.team between 9:00 am to 7:00 pm from Monday to Saturday (Sunday Closed). Alternatively, you can also call us on our toll free number[protected]

Regards
Anshul
HP Online Store
https://store.hp.com/in-en?vid=P2Y7J1R7H3SESQLGREX
Call us at[protected]
08 Apr, 16:44

For more information regarding HP's privacy policies and practices, please visit our privacy statement.
All rights reserved. All product and company names referenced herein are trademarks of their respective owners.

Dated : 04.04.2021

I purchased a HP Laptop HP-14S-FR0012AU on 22.01.2021 from V & R Computers, Haldwani, Uttrakhand 263139 for Rs. 52000/-.
Since my purchase, it is not working properly.
All of sudden its screen vanishes and then after a lot of struggle it comes back. Though if it is attached to some other external output device, it shows the display there but not on my laptop.
I tried contacting the vendors but of no use.
I am fed up with this problem. Therefore, you are requested to do the needful at the earliest.

Regards,

Virender Singh Bisht

HP India customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2021

HP India Customer Care's response Hello Virender,
Thank you for bringing this to our notice, I am sorry to hear that a new unit has a display issue.
not to worry, I will certainly assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

Apr 17, 2021

Updated by vbisht Dear Mr Dilip,
As desired, details are furnished below
Full Name: Virender Singh Bisht
Contact Number: [protected]
Alternate Number:[protected]
Email address:virender.[protected]@gmail.com
Serial Number of the HP unit: 5CD044BX2T
Product Number of the HP unit:275H7PA#ACJ
HP Case ID (if any): [ID: 2854819]
Description of the Issue you are facing, so that I can assist you further.Dear Sir/Madam,

Appended below is my complaint and continuous follow ups.
Please look into the matter as I am fed up with the laptop.

Regards,

Virender Singh Bisht

From: CEO Tagore Public School [mailto:[protected]@tpshaldwani.com]
Sent: Thursday, 8 April 2021 4:47 pm
To: 'HP Store India (Anshul)'
Subject: RE: [ Ticket] Greetings from HP!

No it is still not resolved.
I request you to change the laptop as I am fed up with problem and then follow ups.

Regards,

Virender Singh Bisht

From: HP Store India (Anshul) [mailto:[protected]@customerservice.team]
Sent: Thursday, 8 April 2021 4:44 pm
To: [protected]@tpshaldwani.com
Subject: [ Ticket] Greetings from HP!

### Please enter your reply above this line ###

Ticket #97520 08 Apr, 2021
Dear Customer,
Please refer to the correspondence below. We now believe that this support ticket is resolved. Should you have any additional requirements or items related to this matter outstanding, please reply to this email.
If you have any other question in the meantime, please feel free to call us at[protected] or visit our site at HP Online Store India to connect with our live chat agents.
Best regards,
HP Online Store
Follow us

Anshul
Dear Virender,

Greetings from HP team!

In this regard, we request you to kindly contact on below email address and we assure you that you will get the support related to your concern.

[protected]@hp.com

We appreciate your understanding and patience in this regard.

If you have any further queries, please feel free to discuss it with us on [protected]@customerservice.team between 9:00 am to 7:00 pm from Monday to Saturday (Sunday Closed). Alternatively, you can also call us on our toll free number[protected]

Regards
Anshul
HP Online Store
https://store.hp.com/in-en?vid=P2Y7J1R7H3SESQLGREX
Call us at[protected]
08 Apr, 16:44

For more information regarding HP's privacy policies and practices, please visit our privacy statement.
All rights reserved. All product and company names referenced herein are trademarks of their respective owners.

Dated : 04.04.2021

I purchased a HP Laptop HP-14S-FR0012AU on 22.01.2021 from V & R Computers, Haldwani, Uttrakhand 263139 for Rs. 52000/-.
Since my purchase, it is not working properly.
All of sudden its screen vanishes and then after a lot of struggle it comes back. Though if it is attached to some other external output device, it shows the display there but not on my laptop.
I tried contacting the vendors but of no use.
I am fed up with this problem. Therefore, you are requested to do the needful at the earliest.

Regards,

Virender Singh Bisht

View replies

V

vbisht

Apr 17, 2021

Dear Mr Dilip,
As desired, details are furnished below
Full Name: Virender Singh Bisht
Contact Number: [protected]
Alternate Number:[protected]
Email address:virender.[protected]@gmail.com
Serial Number of the HP unit: 5CD044BX2T
Product Number of the HP unit:275H7PA#ACJ
HP Case ID (if any): [ID: 2854819]
Description of the Issue you are facing, so that I can assist you further.Dear Sir/Madam,

Appended below is my complaint and continuous follow ups.
Please look into the matter as I am fed up with the laptop.

Regards,

Virender Singh Bisht

From: CEO Tagore Public School [mailto:[protected]@tpshaldwani.com]
Sent: Thursday, 8 April 2021 4:47 pm
To: 'HP Store India (Anshul)'
Subject: RE: [ Ticket] Greetings from HP!

No it is still not resolved.
I request you to change the laptop as I am fed up with problem and then follow ups.

Regards,

Virender Singh Bisht

From: HP Store India (Anshul) [mailto:[protected]@customerservice.team]
Sent: Thursday, 8 April 2021 4:44 pm
To: [protected]@tpshaldwani.com
Subject: [ Ticket] Greetings from HP!

### Please enter your reply above this line ###

Ticket #97520 08 Apr, 2021
Dear Customer,
Please refer to the correspondence below. We now believe that this support ticket is resolved. Should you have any additional requirements or items related to this matter outstanding, please reply to this email.
If you have any other question in the meantime, please feel free to call us at[protected] or visit our site at HP Online Store India to connect with our live chat agents.
Best regards,
HP Online Store
Follow us

Anshul
Dear Virender,

Greetings from HP team!

In this regard, we request you to kindly contact on below email address and we assure you that you will get the support related to your concern.

[protected]@hp.com

We appreciate your understanding and patience in this regard.

If you have any further queries, please feel free to discuss it with us on [protected]@customerservice.team between 9:00 am to 7:00 pm from Monday to Saturday (Sunday Closed). Alternatively, you can also call us on our toll free number[protected]

Regards
Anshul
HP Online Store
https://store.hp.com/in-en?vid=P2Y7J1R7H3SESQLGREX
Call us at[protected]
08 Apr, 16:44

For more information regarding HP's privacy policies and practices, please visit our privacy statement.
All rights reserved. All product and company names referenced herein are trademarks of their respective owners.

Dated : 04.04.2021

I purchased a HP Laptop HP-14S-FR0012AU on 22.01.2021 from V & R Computers, Haldwani, Uttrakhand 263139 for Rs. 52000/-.
Since my purchase, it is not working properly.
All of sudden its screen vanishes and then after a lot of struggle it comes back. Though if it is attached to some other external output device, it shows the display there but not on my laptop.
I tried contacting the vendors but of no use.
I am fed up with this problem. Therefore, you are requested to do the needful at the earliest.

Regards,

Virender Singh Bisht

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Address: 11,Shilpa society-04,behind kirti restaurant Beltarodi road, Manish Nagar Nagpur Maharashtra

Serial Number : CND1088LBR

Respected Sir,
I have purchased HP Laptop Model No:- HP15 Du 3047 TX on dated 23 March 2021. I am facing a battery issue on my laptop from the very first day the battery drains in about 60 to 90 mins. I repeatedly called the customer care number 3-4 times but everyone followed the same process mentioning that it is a protocol we have to follow but they didn't give the solution for the issue.
So, I kindly request you to please look after my issue and give me a replacement battery or laptop.
Thanking you Your Faithfully
(Sanjay B. Meharkure)

Aug 13, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2021

HP India Customer Care's response Hello Sanjay,
Thank you for reaching out to us and I am sorry to hear that you have a battery issue with a new machine.
Not to worry, I will certainly assist you,
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: New life medico Gularbhoj road Gadarpur udham Singh Nagar Uttarakhand pin 263152

Mere rudrapur ek ryzen 3 laptop kharida gaya tha laptop ki speed bahut kam hone ke Karan main customer care mein Kai bar phone karta hun lekin abhi tak koi service Nahin Mili hai

Aug 8, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Apr 12, 2021

Updated by arun hudiya HP customer care service bilkul sahi Nahin hai

Verified Support

Apr 16, 2021

HP India Customer Care's response Hello Arun,
Thank you for reaching out to us and we are sorry to hear about the performance issue on your PC.
We would like to understand the issue a little more so that we can assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: New life medico Gularbhoj road Gadarpur udham Singh Nagar Uttarakhand pin263152

एक लैपटॉप एचपी रुद्रपुर की शोरूम से खरीदा किया rayzen ३ spped से लेकर थोड़ी प्रॉब्लम है तो इसके लिए कस्टमर केयर में बात कर रहा हूं लेकिन मेरी बात नहीं हो पा रही है और छोटी दुकान से शोरूम से मैंने इलेक्ट्रो 25 किया था वह भी मेरी बात नहीं सुन रहा है क्या सर्विस सेंटर वालों को उसके प्रोडक्ट बेचने से ही मतलब है कि आप सर्विस नहीं देना चाहते हैं इस समस्या को देखते हुए क्या भविष्य में कभी मैं एचपी का कोई भी प्रोडक्ट नहीं खरीदना चाहिए

HP India customer support has been notified about the posted complaint.

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Order [protected]

Ticket : #97168

I ordered hp 250 g8 notebook PC on 3rd April.

Since then I have not received any information apart from the confirmation email. When I made the order, the expected delivery date was 6 working days. But I did not receive any tracking information or change of order status after that. I have already made the payment of a hefty ₹ 46, 636.00 and waiting for almost a week without any feedback. Even a ₹ 100 product in e- commerce sites are being dispatched and traceable on the very next day with accurate tracking information. But this is a disappointing experience for me after trusting hp. Now I am stuck as I have already paid the available fund in hand. But do not have any information about whether the laptop will be delivered. And I also cannot buy it in another platform.

The calls made to the hp support are of no avail and they just give the same random information that the order is being processed. When I question about the status. They say they will check with the team and will get back in 48 hours. But no response after that. Also a support ticket #97168 is open. But they keep giving random answer and ask if they can close the ticket if I do not respond in 24 hours. This is really frustrating and I never expected this kind of treatment from an esteemed organization like hp. I need a strict action and a quick feedback on my issue please. I am literally drained emotionally and physically trying to contact hp support everyday.

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Apr 12, 2021

Verified Support

Hello There,
Thank you for reaching out to us,
I am sorry that you had to go through all the hassle, Not to worry, I will certainly assist you.
I have passed on the details to our Online sales team and they will connect with you and assist you further.
^Dilip

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