HP India Complaints & Reviews

So I went to hp service centre calicut branch to install hp 16 gb ram into hp pavilion and they costed me 600 rupees just for installation of a hp product into a hp product on a hp service center I feel very bad about hp service for not taking care of this and request a refund

Hello,

Can you clarify whether I have to pay Rs. 1499 to avail this offer?

I was informed that I need to pay only Rs. 700 by the Redeem now customer care executive.

If I will have to pay Rs. 1499 to avail this offer, seriously this would been an day light loot I have encountered recently.

While I compared the offers provided by few other manufacturers before buying this laptop with HP. Now, I feel how I have been cheated in the name of school offer by HP.

1. Dell is giving out extended warranty for 2 years along with the Laptop purchase for Rs. 1699 and Mcafee anti virus pack free for 15 months.

2. Lenovo providing the same offer without any fee

Can you let me know few things about this offer?

1. Why was the offer redemption fee not mentioned in the back to school offer terms and conditions pdf document?

2. What would be the extended warranty price if I would have bought this directly from HP without availing this offer?

I can very well see and understand that HP is very well trying to avoid all issues or complaints arising out of this offer by mentioning the below Points.

HP shall not be held responsible for any delay in communication with regard to this offer. Offer can be withdrawn or changed by HP at any point without giving any reason whatsoever.
• To the extent permitted by law, the Customers by availing this offer agree and undertake not to hold HP and/or or any of their group entities or affiliates, their respective directors, officers, employees, agents, vendors, responsible for or liable for, any actions, claims, demands, losses, damages, costs, charges and expenses that you may/might have suffered, sustained or incurred, or claims to suffer, sustain or incur, by way of and / or on account of the present offer.

When i am open camera its showing camera is not connected

Complain case number - [protected]
Laptop serial number - 5CD6305XYJ

The payment towards quotation is made on 13th May, 2021 and since then no replacement of battery is done. have spoken to customer

care/ technical tea several time. Everytime they said we are escalating the matter, but nothing is happening.

I request you to please look into this matter as this is creating very bad image about HP service. Even no one is now answerable about payment already made when I asked for refund.

If this is not sorted out, I will be left with no recourse, but to file consumer court application and Police complain against HP in India

I have bought my laptop on 2019. Now my keyboard keys are not working.

I received a new laptop today, just now unboxed it, observing dents on corners sratches here and there, corners found with material peel off. The laptop found like used one, not a new one we suspect .please replace another good piece, we dont need this .

I am Amit Kumar Rout from Cuttack, Odisha. I registered a complaint regarding my laptop battery on[protected]. I tried no of times calling customer care but they aren't picking up the calls and sometimes canceling my call. During this period, I am facing problems because I am unable to do my online classes and exams.

This printer is shorting after using in electricity pluck..

I bought the said laptop (serial number:5CD115J9PX), amounting Rs 51, 590 from Flipkart, on 28th May 2021 which I received on 1st June. But on booting the laptop I found that it was having slowness issue. Full boot up of the laptop too sometime and was not at all smooth. Simple programs like Word, Powerpoint etc was taking time to load, Hp preloaded software takes much longer to start. And also after performing some basic tasks like preparing some documents in Word, web surfing and playing preinstalled Solitary game, the laptop got heated so much I was unable to touch the keypad. After working for over an hour, I restarted the laptop and the process took more than 10 mins to restart. I have made a 2 min video out of that time as proof. Also "Realtek AudioAdmin background process is preventing you to restart" message also comes when I am shutting down or restarting (Snapshot attached). So I raised a replacement request with Flipkart on 2nd June 2021. Flipkart forwarded the problem to HP who just created a case against that. On 7th June, I got a call from HP, stating that the case has been escalated to the service team and on 12th June, a technician came, infront of whom, the laptop didn't start until the charger was connected even though the laptop was charged at 100%. Even though I clearly mentioned that I won't allow any postmortem of the new device, yet he opened up the laptop saying that he needed to take the motherboard number. He even made a video of the RealtekAudio Admin background process preventing restarting/shutting down problem. he asked me to show him the invoice and mentioned that as Flipkart didn't provide the serial number in the invoice, so he won't be able to proceed with the case.
I called up the HP service center after he left and the service center asked me to take the visiting technician into conference, and on hearing that the invoice didn't have the serial number, the service center told that he'll drop an email to the PAM to proceed with the case.
Till now all am getting is daily call and email from the HP that the case is being escalated to higher authority.
Meanwhile the laptop has already started to show more slowness as well as random disconnection with my Airtel Broadband wi-fi. I have to restart the whole device to get it connected to the wi-fi once again.
And on 13th June, when I played a pc game at medium graphics for 1 hour and after shutting it down, I wanted to open word, so I clicked on the "Type here to search", and was shocked to find that the page was loading. I have attached the snapshot for the same as well.
I fear that they are dillydallying the process, so that I may give up or worse they may come back and tell that the item cannot be returned anymore. Please help me in getting this laptop returned and the amount refunded. The amount I paid is my one month salary. Please help me in getting a resolution soon.

It's been six days since I requested the HP customer team. I placed an order for a new HP laptop on 4th June and it was delivered on 7th June. The battery wasn't charging from its initial state, and the laptop and HP site showed that it needs replacement. I bought a laptop and it was already broken. rather than assisting me on its priority and replacing my laptop with the new unit, the concerned person is saying that they are not getting the approval for replacement but can change my battery. I don't want my battery to change. I want my unit to be replaced. I want a new unit and if that's too much inconvenience, m I would like my money back. Dell definitely will provide better service than this. I did not expect this kind of experience and service from HP.

HP Case Number: [protected] CRM:[protected]
Phone: [protected]

My name is Jatin Harisinghani from Mumbai,
Ulhasnagar
I purchased a laptop from HP 15t-dw200 CTO

I am facing touch issue with the laptop since a week now and no one from HP is helping me
Today[protected] there was an technician visit from HP which is the second since I purchased the laptop and he did saw the issue in person and placed an order for screen replacement but as my laptop is from UAE now they are telling me to contact USA for the same, I am situated in India
My warranty is still active but why should I do this hassel, they just told me to contact and resolve the issue by myself
I paid 60k for the laptop this is the service I am getting, I called like ample of times but no one is there to help, and according to their attitude they don't want to replace the screen

I have hp printer in this year.but printer has not working

I have purchased a hp printer in this year.My printer has not working.

When the monitor is used for four or five hours continuously, the monitor turns off and then takes 20 minutes to turn on.Then when it is turned on, the cisplay changes color in a corner

Camara is not working

I brought HP laptop on August 2020 and now the battery discharges when laptop is turned off. Also ctrl key has stopped working.

This is the worst customer service product that I have taken and you want to me renewal it with the current I have free service after paying so much cost for the laptop.

I don't prefer Hp product to any of know people.

This is the worst customer service product that I have taken and you want to me renewal it after paying so much cost for the laptop .

I don't prefer Hp product to any of know people.

But they don't want me to repair issue with existing free service

Case number:[protected]

Respected Sir/Mam
Since past few months I am in touch with ur company to resolve hanging problem of laptop which is in warranty period, no doubt ur service is provided but it is on hit n trail process and goes in vain as Instructed to install External RAM, it was done with three RAM time to time but problem is as it is.
So it is needed to diagnose the cause then resolve hanging problem.
It is most important n urgent before warranty lapse.
Hope u will understand how important online work is in this corona period.
Kindly oblige for the best service so that company name n fame may not be effected in other means or some hard steps .
Regards

Sir,
I brought this product at 01/03/2021 and within just one month it stopped working. I registered a complaint at 4/04/2021 regarding its power issue, since then no action is taken by hp. I'm trying very hard to contact them but no one is responding properly.