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HP India Complaints & Reviews

1.9
Updated: Feb 12, 2026
Complaints 4987
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HP India reviews & complaints page 42

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A
ARCHIT jh
May 26, 2021
Resolved
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I want to tell that my laptop is slow functioning I want a replacement of it I am fed up of being going to service center and the unit is sticker is also opened and the white screen is appereaing and black screen I have done the windows recovery in the service center also but same issues it is over heating in charging in working also the laptop was opened by technician of service center there is a solution to replace it if it will be reaplced then the all issue will be resolved iam the hp valuable customer pls try to understand and relace the unit every time it is getting issue if it get replaced then it will be really appreciatted to hp pls I request you to pls replace it I want Swap Warranty Service pls provide me that and I want to highlight that hdd 3F0 error was there hardware issue also pls replace the unit ASAP iam not able to study also properly I think hp will replace it and make the customer happy pls get back with a great response
Thanks & Regards
Ashok kumar
Aug 13, 2021
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
May 26, 2021
Updated by ARCHIT jh
name ashok kumar
serial no CND02520J6
mobile no i cant give i have mailed you
mail id [protected]@gmail.com
Verified Support
Jun 12, 2021
HP India Customer Care's response
Hello Ashok,
Thank you for bringing this to our notice, I am sorry to hear about the issue with the machine.
I see the case is already been escalated to our Customer Relations Team,
they will connect with you and assist you further at the earliest.
regards,
Dilip
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    Sahitya Mathreja
    May 23, 2021
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    I want to replace laptop which is in warranty period as I am facing problems with the present piece and not satisfied.
    kindly oblige and manage for replacement.
    HP India customer support has been notified about the posted complaint.
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      Nandhini Sri
      May 22, 2021
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      Address: Krishna Nagar, Nadambakkam, kundrathur, Chennai 69.

      I have bought the hp laptop in Last one month with 4 gb ram and it didn't Speed capacity level is very low and hanging up in more times.
      HP India customer support has been notified about the posted complaint.
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        I had purchased an All in one desktop PC in November 2019 .
        It's display got damaged.
        I am following up with all your service centres from September 2020. But the reply I got was" Parts are unavailable".
        I also understand that due to the current situation the offices are not operative.
        But as the schools are online, it is affecting my child's education .
        I wany you to either repair or replace my desktop...
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        Jishu12
        May 21, 2021
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        Address: NEAR DAV GIRLS SCHOOL, MOUR ROAD

        BATTERY DRAINS EVEN WHEN LAPTOP IS NOT IN USE OR TURNED OFF. AFTER 99% BATTERY WHEN WE START LAPTOP BATTERY DRAINS TO 0%. please help to exchange the battery.
        Aug 7, 2021
        Complaint marked as Resolved 
        HP India customer support has been notified about the posted complaint.
        Hello Jishu,
        Thank you for bringing this to our notice,
        We will certainly assist you.
        Kindly email the below details to [protected]@hp.com so that we can assist you.
        Full Name:
        Contact Number:
        Alternate Number:
        Email address:
        Serial Number of the HP unit:
        Product Number of the HP unit:
        HP Case ID (if any):
        Description of the Issue you are facing, so that I can assist you further.
        ^Dilip
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          D
          Dr. Yogender
          May 21, 2021
          Resolved
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          Resolved

          Address: D-5, Chander Nagar, Ghaziabad-201011, Near Sunshine Park Hotel

          My Inkjet printer is not able to start. What I get on my screen is the message that there is paper jam, whereas there is no such issue. Please provide help. My printer is almost 2 years old. I had bought my printer from amazon. My address is Dr. Yogender Sharma, D - 5 Chander Nagar, Near sun shine Hotel, Chander Nagar, Ghaziabad -201011. Mobile No. [protected]. My clinic is open between 8-1.00 on all working days.
          Aug 7, 2021
          Complaint marked as Resolved 
          HP India customer support has been notified about the posted complaint.
          Hello Yogender,
          Thank you for bringing this to our notice.
          I understand the unit has a Paper Jam issue, Not to worry, I will certainly assist you.
          Kindly email the below details to [protected]@hp.com so that we can assist you.
          Full Name:
          Contact Number:
          Alternate Number:
          Email address:
          Serial Number of the HP unit:
          Product Number of the HP unit:
          HP Case ID (if any):
          Description of the Issue you are facing, so that I can assist you further.
          ^Dilip
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            S
            SSSree
            May 18, 2021
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            Address: SREENILAYAM, VENGA, SASTHAMCOTTA
            Website: [email protected]

            Sir,
            I have purchased HP laptop 14s- cf3006TU on 18 July 2020.

            On 16 May 2021, while doing official works at home, the display shows some black lines and stops working. Suddenly i have noticed some anomaly and taken a video for magnifying the problem & showing my innocence.

            I have lodged complaints on 16 May 21, as the item is in warranty period. Complaint ID-[protected]. However i didn't receive any positive response from them.

            Atmost care is taken while handling laptop all times and it's used only for preforming official works in home.

            I hardly used 100 hrs and the machine got damaged.

            Customer Care personnel washout hands by saying physical impacts and onus transferred to me without ascertaining any physical checks of item.

            In view of above i request your kind intervention for obtaining natural justice.
            +1 videos
            Aug 5, 2021
            Complaint marked as Resolved 
            HP India customer support has been notified about the posted complaint.
            Verified Support
            May 22, 2021
            HP India Customer Care's response
            Hello There,
            Thank you for bringing this to our notice.
            I am sorry that you had to go through such a hassle.
            I see the higher-level management is involved in the case and it is being dealt with under priority.
            You will be contacted at the earliest with an update.
            Regards,
            Dilip
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              K
              Krutarth Ahir
              May 13, 2021
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              Resolved

              Case number: [protected]
              product description: hp n246v 23.8-inch monitor
              product number: 1rm28a7
              serial number: 1cr0140j91

              after 6 months use this monitor dsiplay gass is loose and moving ...And some time sunddnly restart problem

              i complained about this problem on hp india . They dont respond me and after 3 week their engineer visited my shop amd analyse my monitor and they report them this is exernal damage issue and they said me that this probalm is not cover uner warranty

              however, there are no scratch on my monitor and i said them this is manufacturing problem . And most important this is my in monitor iner side display dust isssue so without damgees how can dust going to display.
              Lastly i think this is manufacturing problem because i am computer engineering so i know basic problem of monitor and computer also.

              I request you please solve this problem or refund or replace this monitor because this case is panding around 1 monh and this is the long period of time and it's impact on my business.
              May 14, 2021
              Complaint marked as Resolved 
              MY name : Krutarth Ahir Email id : [email protected] Mo : 7990846891
              HP India customer support has been notified about the posted complaint.
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                sangeethamprasanth
                May 12, 2021
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                Regarding the hinge problem

                Website: www8.hp.com/in/en/home.html

                I bought a HP laptop 15sdr1000tu with serial number CND9437PHG a year back with full care HP plan from reliance store Bangalore. It's been used so gently. For the past four months I was noticing that the black outer casing that covers the screen on the left side has become slightly loose and I thought it's normal. But a week back it started coming out and some rod like structure is pushing it out. So, I raised a complaint with the HP service...
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                A
                Avinash Agencies
                Apr 30, 2021
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                Resolved

                Address: Avinash Agencies shop no 27 & 28, Kabra Compex Ranigunj Secunderbad. Hyderabad-50003 Phone 9246205575

                We have purchased a HP ink tank wireless 410 Printer from Shweta computers on[protected] since purchased printer we are facing paper jam issue in the printer kindly do the needful by sending your technician to our store
                Aug 7, 2021
                Complaint marked as Resolved 
                HP India customer support has been notified about the posted complaint.
                Hello Avinash,
                Thank you for reaching out to us, please allow us to pitch in and assist you with the Paper Jamming issue.
                Kindly email the below details to [protected]@hp.com so that we can assist you.
                Full Name:
                Contact Number:
                Alternate Number:
                Email address:
                Serial Number of the HP unit:
                Product Number of the HP unit:
                HP Case ID (if any):
                Description of the Issue you are facing, so that I can assist you further.
                ^Dilip
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                  A
                  Atal Purohit
                  Apr 29, 2021
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                  Resolved

                  I have bought a laptop hp x360 for my personal use. I have taken care of it like baby but after 2 year screen starting pop-out from the hinges part. When I had taken the laptop to the service center they told that it need to replace the but trust me the screen is not even cracked .That means I was asked 16000 for new screen . I have also talked with customer representative but they refuses to help me . This thing not only happen with me but a lots of people were suffering from this.
                  I request to take necessary action about this.
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  HP India customer support has been notified about the posted complaint.
                  Verified Support
                  May 02, 2021
                  HP India Customer Care's response
                  Hello Atal,
                  Thank you for bringing this to our notice, I am sorry to hear that the machine has a hinge issue, I would like to pitch in and assist you.
                  Kindly email the below details to [protected]@hp.com so that we can assist you.
                  Full Name:
                  Contact Number:
                  Alternate Number:
                  Email address:
                  Serial Number of the HP unit:
                  Product Number of the HP unit:
                  HP Case ID (if any):
                  Description of the Issue you are facing, so that I can assist you further.
                  ^Dilip
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                    S
                    sandi_9896
                    Apr 28, 2021
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                    Address: 142 GOBIND NAGAR, AMBALA CANTT - 133001 Haryana

                    Dear sir i just prucahsed two days before and have bill 32 gb pen drive but its not working kindly solve inssue
                    HP India customer support has been notified about the posted complaint.
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                      shivika kansal
                      Apr 26, 2021
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                      Resolved

                      Warranty issue

                      I have by mistake extended the warranty of wrong serial number.I have register a case([protected]) on 12th april, 2021 stating the laptop warranty issue and other multiple issue in laptop. I have submitted all the bills and screenshot of the laptop which i was asked to submit .They tell me that they will fix all this issue in 4-5 days . But yet all these issues are pending. I have called on hp customer number multiple times, sometimes they...
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                      S
                      simar13
                      Apr 26, 2021
                      Resolved
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                      Resolved

                      Address: HP WORLD Alpha Computers 6340/16, 86, Ahluwalia Building, Gandhi Market Ambala Cantt Ambala - 133001 Click to Call +918657568754

                      Greetings

                      I want to register a complaint against hp world, alpha computers, Gandhi market, Ambala Cantt, Haryana, official business partners of hp selling the electronics and accessories mainly laptops, printers specially of hp by replacing their brand new parts with old and defective ones and misguide and fool their customers just for selling their goods. Ones they sell their goods they misbehave with their customer either men or women doesn't bother them at all and does not take any responsibility of the goods even if it is sold 5 minutes earlier.
                      It is our long time investment on any such goods we buy as we purchase them with a deep thought process, so not only they waste our investment but majorly our emotions related to that goods, the excitement we and all our family member have on buying such goods.
                      On top of all this, they completely deny the consumer legal rights like they do not disclose their refund policy at all and even the replacement policy acting stubborn and oversmart on top of that.

                      Sellers like this keep on doing such deeds on and on just because we consumers remain silent. I think it's high time now to take some action against them so that they cannot cheat and make fool of any group of people in the future.
                      When I complaint to hp customer care they were not taking responsibility at all.

                      Best Wishes
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      HP India customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 27, 2021
                      HP India Customer Care's response
                      Hello Simran,
                      Thank you for bringing this to our notice,
                      I am sorry that you had to go through such a hassle. We will certainly take the necessary actions and sort this issue out for you.
                      Kindly email the below details to [protected]@hp.com so that we can assist you.
                      Full Name:
                      Contact Number:
                      Alternate Number:
                      Email address:
                      Serial Number of the HP unit:
                      Product Number of the HP unit:
                      HP Case ID (if any):
                      Description of the Issue you are facing, so that I can assist you further.
                      ^Dilip
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                        A
                        Ad ShAikh
                        Apr 24, 2021
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                        Address: 6968 Gali no. 11 opp, Akshay hotel multani dhanda pahar ganj

                        MODEL NAME. HP ink Tank Wireless 415 Dear hp complaints team call me at [protected]
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        HP India customer support has been notified about the posted complaint.
                        Hello Shaikh,

                        Thank you for reaching out to us, I understand that you have issues with HP Ink Tank, We would like to pitch in and assist you.
                        Kindly email the below details to [protected]@hp.com so that we can assist you.
                        Full Name:
                        Contact Number:
                        Alternate Number:
                        Email address:
                        Serial Number of the HP unit:
                        Product Number of the HP unit:
                        HP Case ID (if any):
                        Description of the Issue you are facing.
                        ^Dilip
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                          B
                          Balaji300896
                          Apr 23, 2021
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                          Resolved

                          ORDER NUMBER: [protected]
                          This is very urgent mail I have ordered HP 250 G8 Notebook on your store on 21st April with all the payment done via credit card of amount 47000 INR as per your advice from your Sales Representative
                          Arjun Pal - 5025891, Suddenly while am seeing my orders today (23rd April) without any sort of communication or intimation my order is been cancelled from your end and biggest scam is you have increased the product amount now to 55000 INR With same delivery time.
                          How can they do this, I want the same product on what amount I have paid since I purchased it and also It said It will be delivered in 21 days and I am fine with it. Please Take action against them. I want the product I ordered at that particular amount I paid.
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          HP India customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 26, 2021
                          HP India Customer Care's response
                          Hello Balaji,

                          I understand you have had a sore experience with the support. I would like to apologize for the delay.
                          I see that your concern is already been escalated with the relevant team and they will connect with you at the earliest and assist you further.

                          Regards,
                          Dilip D
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                            saibal436ghosh
                            Apr 19, 2021
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                            I have bought one "HP Pavilion Gaming Core i5 9th Gen - (8 GB/1 TB HDD/256 GB SSD/Windows 10 Home/4 GB Graphics/NVIDIA Geforce GTX 1650) 15-dk0272TX Gaming Laptop".

                            Order date: 17.10.2020
                            Invoice date: 21.10.2020
                            Warranty: 1 year

                            For the last 2-3 days my laptop is facing a display flickering problem. I've tried all the possible technical helps from HP support but it's still not fixed. Even if the display is working momentarily it's doing the same again. Please find the screenshot attached.

                            Against my warranty card, I WANT A COMPLETE REPLACEMENT OF THIS LAPTOP. THIS IS AN EXPENSIVE LAPTOP I HAVE BOUGHT AND WITHIN 6 MONTHS IT'S CREATING SO MANY PROBLEMS. THIS IS TOTALLY UNACCEPTABLE AS THERE IS NO DAMAGE OR SPILLAGE OR EXTERNAL SOFTWARE-HARDWARE ISSUE FROM MY END. I REQUEST YOU TO EXCHANGE THIS LAPTOP WITH A NEW ONE.

                            • Name: Saibal Ghosh
                            • Country: India
                            • Email address: [protected]@gmail.com
                            • Product number: HP Pavilion Gaming
                            • Operating system: windows 10
                            HP India customer support has been notified about the posted complaint.
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                              sarath unnikrishnan
                              Apr 17, 2021
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                              Address: Ksfe ho,chembukavu,thrissur,opposite townhall, Chembukavu

                              Kerala, Thrissur westfort branch, one laptop display changed & it cost will be 7000. It's under warranty. service centre team not dealing customers very well.very bad support.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              HP India customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 19, 2021
                              HP India Customer Care's response
                              Hello Sarath,
                              Thank you for reaching out to us, I am sorry to hear that you had to go through such a hassle,
                              I will certainly assist you, Kindly email the below details to [protected]@hp.com so that we can assist you.
                              Full Name:
                              Contact Number:
                              Alternate Number:
                              Email address:
                              Serial Number of the HP unit:
                              Product Number of the HP unit:
                              HP Case ID (if any):
                              Description of the Issue you are facing, so that I can assist you further.
                              ^Dilip
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                                alvinjohnson28
                                Apr 16, 2021
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                                This is with reference to against Order No: #[protected] i placed thru HP Store India for 15 quantities of laptop.

                                The order was placed on 17th Dec 2020 with 100% upfront payment based on the commitment to deliver in 3 to 4 weeks from HP. We been following up escalating calling the customer support, sending mails with no response on the delivery status.. finally we had asked for refund and again no response..

                                Its been 5 months since we placed the order and the laptops are not been delivered nor our money is refunded ..
                                need your kind support ..
                                HP India customer support has been notified about the posted complaint.
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                                  Witte1974
                                  Apr 16, 2021
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                                  Website: HEWLETT pACKARD

                                  [protected]
                                  Hello HP CEO'S
                                  Please find attached several emails and I know it is an overload of correspondence that I have had in trying to resolve a complaint here in Australia. I am reaching out to you as surprisingly as it may seem I am unable to speak with anyone here nor obtain a phone number despite numerous efforts. The only communication that I can make is with support in India and to which I am not getting any satisfaction whatsoever.
                                  Without me going into more detail perhaps you or an assistant can read these emails and see what I am up against.
                                  You will have received a copy of my email which is self explanatory so I ask you to please consider this and respond.
                                  To summarize:
                                  I purchased a HP laptop 15.6" nothing fancy just to fit my needs. System failure within 2 months and was replaced. Same thing has happened again. Technician sent to replace hard drive. No effect still not working.
                                  HP could not supply ..LOL.. same model or similar one with same display 15.6" so I had to accept refund. I did give alternative suggestions to NO AVAIL.
                                  HP FULLY AWARE I AM DISABLED AND HAVE NOT OTHER FORM OF COMMUNICATION.

                                  So another month. I have no computer and no refund for the amount I have previously paid. this should never have happened"

                                  So reaching out and hoping somewhere somehow somebody can fix this immediately as I am totally desperate and also basically sick of the incompetence of the people that I have had to deal with. The inconsistencies in the management, prodecures and protocol in the running of this complaint is abhorrent and promises asked "Please give me a few more hours and I will sort this out", "I will call back in 2 hours", "I have escaleted this and the head manager will call you"...Promises not kept. Just said to placate you and very bad business approach.

                                  I would appreciate an email to just let me know that you have received this correspondence.
                                  Thanking you in advance
                                  Bernadette Hanisch

                                  complaint id : [protected]
                                  HP India customer support has been notified about the posted complaint.
                                  Apr 17, 2021
                                  Updated by Witte1974
                                  S, Hemanth Kiran <hemanth.[protected]@hp.com>
                                  3:51 PM (2 hours ago)
                                  to [protected]@bigpond.com

                                  Hi Bernadette,



                                  This is Hemanth Kiran from HP ANZ, I am writing to regarding your recent support experience with HP.



                                  I have been talking to our CEO & MD office. I have read through your emails and seen the case myself, we understand your experience with product and support has been below par. I want to apologize for all the inconvenience caused.



                                  We would like to make it up to you for any loss in time or money, I understand you do not have a working computer currently. I would like to discuss this matter in detail, can I ask for a suitable time on Monday for our discussion.



                                  Meanwhile, I have escalated on the delay in refund and will try to have an update by Monday.



                                  Thanks & Regards,



                                  Received from:-
                                  Hemanth Kiran S

                                  Manager - South Pacific Customer Relations Team
                                  Printing & Personal System

                                  Customer Support and Services, South Pacific
                                  Apr 17, 2021
                                  Updated by Witte1974
                                  MY RESPONSE

                                  Hanisch <[protected]@bigpond.com>
                                  5:52 PM (2 minutes ago)
                                  to enrique.lores, sumeer.chandra, Hemanth

                                  Hello Hemanth,

                                  In reply to your email dated 17/4/2021 and received at 3.51pm AEST.

                                  I am assuming that you are not able to respond to call me now so please arrange a call between 9.00am and 10.00am AEST on Monday morning.

                                  As you have read my emails and you state " I have read through your emails and seen the case myself, we understand your experience with product and support has been below par". I therefore understand you must know the FULL Impact this has had on me.
                                  As you also stated in your email "Meanwhile, I have escalated on the delay in refund and will try to have an update by Monday.'
                                  I HAVE HEARD THIS SO MANY TIMES BEFORE. Your escalation process must know no bounds nor limit as to how many times one transaction/refund can be escalated as it keeps getting escalated each time I have spoken to Arun, etc. This is also in writing. It should have already been deposited into my account as per settlement and also written and verbal promises.

                                  I will await a full discussion and also please note that during this conversation a settlement as per your email must be reached to my satisfaction without delay.

                                  Bernadette Hanisch
                                  Apr 19, 2021
                                  Updated by Witte1974
                                  Hanisch <[protected]@bigpond.com>
                                  10:21 AM (9 minutes ago)
                                  to Hemanth, enrique.lores, sumeer.chandra

                                  Hello Hermanth,
                                  I refer to your email regarding my complaint and your request for a time to discuss this matter which I responded to by returning an email for a time between 9.00am and 10.00am AEST on Monday morning.
                                  a call between 9.00am and 10.00am AEST on Monday morning.
                                  Well I have not received a call and am discussing this matter today with the other parties that I have lodged this complaint with.
                                  I had hoped that this would have been able to be settled today with you especially as the financial aspect has continued to rise but apparently not.

                                  Regards Bernadette Hanisch
                                  Apr 21, 2021
                                  Updated by Witte1974
                                  There is an agreed settlement offer in place HOWEVER this must be completed by the 7th of May 2021
                                  cleared funds accessible in my account by 5.00pm AEST.
                                  However the inital refund which still hasn't been paid is to be paid on the 24/4/2021 cleared funds accessible in my account by 5.00pm AEST. If this is not met FULL LEGAL PROCEEDINGS WILL ENSUE.
                                  Urgent response required.

                                  Hanisch
                                  10:35 am (2 minutes ago)
                                  to hemanth, sumeer.Chandra, enrique.Lores

                                  hello hemanth,

                                  i have been contacted by the accc and consumer affairs here in australia who are enquiring regarding the settlement amount as they are aware of the financial settlement but are not satisfied with the amount nor the non provision of the said item as that is what caused the problem in the first place.

                                  The settlement was for costs incurred and there were waived discussed costs as well which has now been updated to $11689.36.
                                  They have instructed me to proceed with these costs as they are well within my rights to receive compensation for these considering the time frame and drawn out response from hewlett packard.
                                  I have also been contacted by the national disability services in australia who wishes me to further proceed with this also.

                                  My situation as you and everyone i dealt with at hewlett packard knew has caused me acute anxiety and financial loss and especially knowing that i am disabled only exacerbated the complaint.

                                  It was only when i took action with contacting the management of hewlett packard and lodging these complaints that i was contacted by yourself. This have all be detailed and supplied.

                                  I have kept you informed all the time of the current position with the accc. Consumer affairs as well as the ndis and also as consumer affairs in india.

                                  I have a meeting today at 3.00pm aest to discuss these costs and how to proceed.
                                  I have been advised to inform you that if these other costs which should have been paid and the complaint not reduced or negotiated that the complaint will go ahead and all costs will be retrieval in from the start including pain and suffering, legal fees etc.

                                  I hoped to settle this amicably from the start and until you contacted me this was not so.

                                  Please review this and call me before 3.00pm so we can resolve this as i believe this is what hewlett packard would want to do considering the circumstances.

                                  If we can agree to this as advised i will then sign a release for hewlett packard otherwise it will proceed.

                                  Regards bernadette hanisch
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