HP India Complaints & Reviews

Address: Bhiwani Haryana

Website: www.hp.com

Tecnician damage sim card slot while changing battery

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Apr 16, 2021

Verified Support

Hello Ankit,
Thank you for bringing this to our notice, Not to worry, I will certainly assist you
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: police station paschim sharira, kaushambi. up pin code 212214

Sir monitor m sreen itna jhilmila rha h ki kuchh dikh nhi rha h.

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Apr 15, 2021

Updated by CCTNS CELL KAUSHAMBI sir plz resolve issue of hp monitor of police station paschim sharira district kaushambi pin code 212214 up

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HP India Customer Care

Apr 16, 2021

Verified Support

Hello There,
Thank you for reaching out to us and we are sorry to hear about the Display issue.
We would like to understand the issue a little more so that we can assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: Puruswani colony , sindhi camp Satna madhya pradesh

I had purchased the mouse from the FLIPKART Platform

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Apr 16, 2021

Verified Support

Hello Vikas,
Thank you for reaching out to us, I understand you have an issue with the mouse which you purchased.
Not to worry, We will certainly assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
Invoice of the Product:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
Or you could take the product to the nearest service center to get assistance.
^Dilip

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Dear Sir/Madam,

Appended below is my complaint and continuous follow ups.
Please look into the matter as I am fed up with the laptop.

Regards,

Virender Singh Bisht

From: CEO Tagore Public School [mailto:[protected]@tpshaldwani.com]
Sent: Thursday, 8 April 2021 4:47 pm
To: 'HP Store India (Anshul)'
Subject: RE: [ Ticket] Greetings from HP!

No it is still not resolved.
I request you to change the laptop as I am fed up with problem and then follow ups.

Regards,

Virender Singh Bisht

From: HP Store India (Anshul) [mailto:[protected]@customerservice.team]
Sent: Thursday, 8 April 2021 4:44 pm
To: [protected]@tpshaldwani.com
Subject: [ Ticket] Greetings from HP!

### Please enter your reply above this line ###

Ticket #97520 08 Apr, 2021
Dear Customer,
Please refer to the correspondence below. We now believe that this support ticket is resolved. Should you have any additional requirements or items related to this matter outstanding, please reply to this email.
If you have any other question in the meantime, please feel free to call us at[protected] or visit our site at HP Online Store India to connect with our live chat agents.
Best regards,
HP Online Store
Follow us

Anshul
Dear Virender,

Greetings from HP team!

In this regard, we request you to kindly contact on below email address and we assure you that you will get the support related to your concern.

[protected]@hp.com

We appreciate your understanding and patience in this regard.

If you have any further queries, please feel free to discuss it with us on [protected]@customerservice.team between 9:00 am to 7:00 pm from Monday to Saturday (Sunday Closed). Alternatively, you can also call us on our toll free number[protected]

Regards
Anshul
HP Online Store
https://store.hp.com/in-en?vid=P2Y7J1R7H3SESQLGREX
Call us at[protected]
08 Apr, 16:44

For more information regarding HP's privacy policies and practices, please visit our privacy statement.
All rights reserved. All product and company names referenced herein are trademarks of their respective owners.

Dated : 04.04.2021

I purchased a HP Laptop HP-14S-FR0012AU on 22.01.2021 from V & R Computers, Haldwani, Uttrakhand 263139 for Rs. 52000/-.
Since my purchase, it is not working properly.
All of sudden its screen vanishes and then after a lot of struggle it comes back. Though if it is attached to some other external output device, it shows the display there but not on my laptop.
I tried contacting the vendors but of no use.
I am fed up with this problem. Therefore, you are requested to do the needful at the earliest.

Regards,

Virender Singh Bisht

HP India customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2021

HP India Customer Care's response Hello Virender,
Thank you for bringing this to our notice, I am sorry to hear that a new unit has a display issue.
not to worry, I will certainly assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

Apr 17, 2021

Updated by vbisht Dear Mr Dilip,
As desired, details are furnished below
Full Name: Virender Singh Bisht
Contact Number: [protected]
Alternate Number:[protected]
Email address:virender.[protected]@gmail.com
Serial Number of the HP unit: 5CD044BX2T
Product Number of the HP unit:275H7PA#ACJ
HP Case ID (if any): [ID: 2854819]
Description of the Issue you are facing, so that I can assist you further.Dear Sir/Madam,

Appended below is my complaint and continuous follow ups.
Please look into the matter as I am fed up with the laptop.

Regards,

Virender Singh Bisht

From: CEO Tagore Public School [mailto:[protected]@tpshaldwani.com]
Sent: Thursday, 8 April 2021 4:47 pm
To: 'HP Store India (Anshul)'
Subject: RE: [ Ticket] Greetings from HP!

No it is still not resolved.
I request you to change the laptop as I am fed up with problem and then follow ups.

Regards,

Virender Singh Bisht

From: HP Store India (Anshul) [mailto:[protected]@customerservice.team]
Sent: Thursday, 8 April 2021 4:44 pm
To: [protected]@tpshaldwani.com
Subject: [ Ticket] Greetings from HP!

### Please enter your reply above this line ###

Ticket #97520 08 Apr, 2021
Dear Customer,
Please refer to the correspondence below. We now believe that this support ticket is resolved. Should you have any additional requirements or items related to this matter outstanding, please reply to this email.
If you have any other question in the meantime, please feel free to call us at[protected] or visit our site at HP Online Store India to connect with our live chat agents.
Best regards,
HP Online Store
Follow us

Anshul
Dear Virender,

Greetings from HP team!

In this regard, we request you to kindly contact on below email address and we assure you that you will get the support related to your concern.

[protected]@hp.com

We appreciate your understanding and patience in this regard.

If you have any further queries, please feel free to discuss it with us on [protected]@customerservice.team between 9:00 am to 7:00 pm from Monday to Saturday (Sunday Closed). Alternatively, you can also call us on our toll free number[protected]

Regards
Anshul
HP Online Store
https://store.hp.com/in-en?vid=P2Y7J1R7H3SESQLGREX
Call us at[protected]
08 Apr, 16:44

For more information regarding HP's privacy policies and practices, please visit our privacy statement.
All rights reserved. All product and company names referenced herein are trademarks of their respective owners.

Dated : 04.04.2021

I purchased a HP Laptop HP-14S-FR0012AU on 22.01.2021 from V & R Computers, Haldwani, Uttrakhand 263139 for Rs. 52000/-.
Since my purchase, it is not working properly.
All of sudden its screen vanishes and then after a lot of struggle it comes back. Though if it is attached to some other external output device, it shows the display there but not on my laptop.
I tried contacting the vendors but of no use.
I am fed up with this problem. Therefore, you are requested to do the needful at the earliest.

Regards,

Virender Singh Bisht

View replies

V

vbisht

Apr 17, 2021

Dear Mr Dilip,
As desired, details are furnished below
Full Name: Virender Singh Bisht
Contact Number: [protected]
Alternate Number:[protected]
Email address:virender.[protected]@gmail.com
Serial Number of the HP unit: 5CD044BX2T
Product Number of the HP unit:275H7PA#ACJ
HP Case ID (if any): [ID: 2854819]
Description of the Issue you are facing, so that I can assist you further.Dear Sir/Madam,

Appended below is my complaint and continuous follow ups.
Please look into the matter as I am fed up with the laptop.

Regards,

Virender Singh Bisht

From: CEO Tagore Public School [mailto:[protected]@tpshaldwani.com]
Sent: Thursday, 8 April 2021 4:47 pm
To: 'HP Store India (Anshul)'
Subject: RE: [ Ticket] Greetings from HP!

No it is still not resolved.
I request you to change the laptop as I am fed up with problem and then follow ups.

Regards,

Virender Singh Bisht

From: HP Store India (Anshul) [mailto:[protected]@customerservice.team]
Sent: Thursday, 8 April 2021 4:44 pm
To: [protected]@tpshaldwani.com
Subject: [ Ticket] Greetings from HP!

### Please enter your reply above this line ###

Ticket #97520 08 Apr, 2021
Dear Customer,
Please refer to the correspondence below. We now believe that this support ticket is resolved. Should you have any additional requirements or items related to this matter outstanding, please reply to this email.
If you have any other question in the meantime, please feel free to call us at[protected] or visit our site at HP Online Store India to connect with our live chat agents.
Best regards,
HP Online Store
Follow us

Anshul
Dear Virender,

Greetings from HP team!

In this regard, we request you to kindly contact on below email address and we assure you that you will get the support related to your concern.

[protected]@hp.com

We appreciate your understanding and patience in this regard.

If you have any further queries, please feel free to discuss it with us on [protected]@customerservice.team between 9:00 am to 7:00 pm from Monday to Saturday (Sunday Closed). Alternatively, you can also call us on our toll free number[protected]

Regards
Anshul
HP Online Store
https://store.hp.com/in-en?vid=P2Y7J1R7H3SESQLGREX
Call us at[protected]
08 Apr, 16:44

For more information regarding HP's privacy policies and practices, please visit our privacy statement.
All rights reserved. All product and company names referenced herein are trademarks of their respective owners.

Dated : 04.04.2021

I purchased a HP Laptop HP-14S-FR0012AU on 22.01.2021 from V & R Computers, Haldwani, Uttrakhand 263139 for Rs. 52000/-.
Since my purchase, it is not working properly.
All of sudden its screen vanishes and then after a lot of struggle it comes back. Though if it is attached to some other external output device, it shows the display there but not on my laptop.
I tried contacting the vendors but of no use.
I am fed up with this problem. Therefore, you are requested to do the needful at the earliest.

Regards,

Virender Singh Bisht

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Address: 11,Shilpa society-04,behind kirti restaurant Beltarodi road, Manish Nagar Nagpur Maharashtra

Serial Number : CND1088LBR

Respected Sir,
I have purchased HP Laptop Model No:- HP15 Du 3047 TX on dated 23 March 2021. I am facing a battery issue on my laptop from the very first day the battery drains in about 60 to 90 mins. I repeatedly called the customer care number 3-4 times but everyone followed the same process mentioning that it is a protocol we have to follow but they didn't give the solution for the issue.
So, I kindly request you to please look after my issue and give me a replacement battery or laptop.
Thanking you Your Faithfully
(Sanjay B. Meharkure)

Aug 13, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2021

HP India Customer Care's response Hello Sanjay,
Thank you for reaching out to us and I am sorry to hear that you have a battery issue with a new machine.
Not to worry, I will certainly assist you,
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: New life medico Gularbhoj road Gadarpur udham Singh Nagar Uttarakhand pin 263152

Mere rudrapur ek ryzen 3 laptop kharida gaya tha laptop ki speed bahut kam hone ke Karan main customer care mein Kai bar phone karta hun lekin abhi tak koi service Nahin Mili hai

Aug 8, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Apr 12, 2021

Updated by arun hudiya HP customer care service bilkul sahi Nahin hai

Verified Support

Apr 16, 2021

HP India Customer Care's response Hello Arun,
Thank you for reaching out to us and we are sorry to hear about the performance issue on your PC.
We would like to understand the issue a little more so that we can assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: New life medico Gularbhoj road Gadarpur udham Singh Nagar Uttarakhand pin263152

एक लैपटॉप एचपी रुद्रपुर की शोरूम से खरीदा किया rayzen ३ spped से लेकर थोड़ी प्रॉब्लम है तो इसके लिए कस्टमर केयर में बात कर रहा हूं लेकिन मेरी बात नहीं हो पा रही है और छोटी दुकान से शोरूम से मैंने इलेक्ट्रो 25 किया था वह भी मेरी बात नहीं सुन रहा है क्या सर्विस सेंटर वालों को उसके प्रोडक्ट बेचने से ही मतलब है कि आप सर्विस नहीं देना चाहते हैं इस समस्या को देखते हुए क्या भविष्य में कभी मैं एचपी का कोई भी प्रोडक्ट नहीं खरीदना चाहिए

HP India customer support has been notified about the posted complaint.

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Order [protected]

Ticket : #97168

I ordered hp 250 g8 notebook PC on 3rd April.

Since then I have not received any information apart from the confirmation email. When I made the order, the expected delivery date was 6 working days. But I did not receive any tracking information or change of order status after that. I have already made the payment of a hefty ₹ 46, 636.00 and waiting for almost a week without any feedback. Even a ₹ 100 product in e- commerce sites are being dispatched and traceable on the very next day with accurate tracking information. But this is a disappointing experience for me after trusting hp. Now I am stuck as I have already paid the available fund in hand. But do not have any information about whether the laptop will be delivered. And I also cannot buy it in another platform.

The calls made to the hp support are of no avail and they just give the same random information that the order is being processed. When I question about the status. They say they will check with the team and will get back in 48 hours. But no response after that. Also a support ticket #97168 is open. But they keep giving random answer and ask if they can close the ticket if I do not respond in 24 hours. This is really frustrating and I never expected this kind of treatment from an esteemed organization like hp. I need a strict action and a quick feedback on my issue please. I am literally drained emotionally and physically trying to contact hp support everyday.

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Apr 12, 2021

Verified Support

Hello There,
Thank you for reaching out to us,
I am sorry that you had to go through all the hassle, Not to worry, I will certainly assist you.
I have passed on the details to our Online sales team and they will connect with you and assist you further.
^Dilip

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Address: Lake Homes,Lake Florence,E-401, Phase-1,Powai,Mumbai

Whenever I click on the autocad software its not opening. I deleted and reinstalled the software 3-4 times...still the issue is same

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Apr 11, 2021

Updated by Rachit Prasad I have tried all the version of autocad, none of the version is working with my laptop...

Apr 11, 2021

Updated by Rachit Prasad I have been trying it since quite long still its not happening

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HP India Customer Care

Apr 16, 2021

Verified Support

Hello Rachit,
Thank you for reaching out to us and we are sorry to hear about the issue on the machine while using AUTOCAD
We would like to understand the issue a little more so that we can assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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I bought hp laptop in 2020
Since then I am regretting my decision
One of the worst brand laptop in the world
It takes nearly half-an-hour to turn on and off
After turning on it takes ages to open any app
My god..!

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Apr 12, 2021

Verified Support

Hello Srinivas,
Thank you for reaching out to us,
I understand that you are having performance issues with the new PC. Not to worry, I will certainly assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: Sri ganesh traders,Mahaveera main road,kalasa,577124,mudigere(T),Chickmagalore(D)

Keyboard problem.hanging.strucking.not working properly.

HP India customer support has been notified about the posted complaint.

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Address: Khalini shimla pin 171214

I purchased laptop from bcs laptop store of rs 75000/-.
1).Other customer got keyboard, cleansing kit, mouse and headphone with it but he didn't gave me any one thing among these.
2) He sold me in 75000/- but its cost is 73000/-
3) -
Battery backup is not so good as he told me. He misguided me.
4)
He is not giving me technical support. My pen is not writing properly in laptop but he is not answering my call
5) I did not get the bill. Iam calling again and again for getting the bill and for the support but he is not answering my calls

I am forced to file FIR and go in consumer court against all these things and getting harassed by hp support centre and against the cheating.
Sr no. 5CG0477QMQ

Aug 8, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2021

HP India Customer Care's response Hello Rohru,
Thank you for reaching out to us and I regret to hear that you had a sore experience with the Product and service.
Not to worry, I will certainly assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Website: store.hp.com/carepackfinder

On 28th March, 2021, I purchased the above HP Laptop through Amazon. On 30th March, 2021, on HP instore website - Care Pack, I registered the Serial No and Product No details. The website confirmed the details and informed that the product 1 year warranty. The website offered extension of warranty for 2-5 years but when I clicked "upgrade" (requesting to purchase the extended warranty, nothing happened. I informed my problem through a message which was acknowledged by HP.

Until now, I have not heard from HP. I phoned HP store in Chennai (Habhibillah Road) and explained my problem. The representative said he has forwarded my details to HP H.O. and someone will contact me. So far, no response from HP H.O.

I just want to purchase extended warranty for 2-5 years. Can you please help? Thanks.

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Apr 9, 2021

Verified Support

Hello Lakshmiram,
I am sorry to hear that you are having issues upgrading the warranty on the machine from the offers provided.
Not to worry, I will certainly assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, Along with the screenshot and details of the offer provided. so that I can assist you further.
^Dilip

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Issue Reported : battery
Serial Number : CND1088LBR

Respected Sir,
I have purchased HP Laptop Model No:- HP15 Du 3047 TX on dated 23 March 2021. I am facing a battery issue on my laptop from the very first day the battery drains in about 60 to 90 mins. I repeatedly called the customer care number 3-4 times but everyone followed the same process mentioning that it is a protocol we have to follow but they didn't give the solution for the issue.
So, I kindly request you to please look after my issue and give me a replacement battery or laptop.
Thanking you

HP India customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2021

HP India Customer Care's response Hello Sanjay,
I am sorry to hear that a brand new PC has issues. Not to worry, I will certainly assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

Apr 13, 2021

Updated by Sanjay Meharkure Serial Number : CND1088LBR

Respected Sir,
I have purchased HP Laptop Model No:- HP15 Du 3047 TX on dated 23 March 2021. I am facing a battery issue on my laptop from the very first day the battery drains in about 60 to 90 mins. I repeatedly called the customer care number 3-4 times but everyone followed the same process mentioning that it is a protocol we have to follow but they didn't give the solution for the issue.
So, I kindly request you to please look after my issue and give me a replacement battery or laptop.
Thanking you Your Faithfully
(Sanjay B. Meharkure)

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S

Sanjay Meharkure

Apr 13, 2021

Arrange customer care call

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Address: banda urban co operative bank ltd goolar naka banda pin 210001

Dear sir/mam
we are facing issue with our printer hp laserjet m403n with error code 57.01
so pls kindly send engeenier as soon as possible.

Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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B

bandaurban

Apr 3, 2021

contact no. [protected], [protected]

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HP India Customer Care

Apr 4, 2021

Verified Support

Hello There,
Thank you for reaching out to us and we are sorry to hear about the printer issue.
We would like to understand the issue a little more so that we can assist you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

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Address: Q.NO.334-C,SECTOR-6,UKKUNAGARAM,Opp.MASZID,Vizagsteel Town ship,Visakhapatnam,Pin-530032

Sir
I have been purchased HP Laser jet pro MFP M132a through Amazon on line
system order no.[protected], Dated.[protected].Printer showing error
with black print.As per your agent said warranty expired.But after purchase
immediately i have verified warranty found expired.Then i made contact over
mobile as well as customer support they have clarified warranty stands from
purchase date. 18/11/20230.
Now print problem occurred. hence you are requested act proactively to resolve
the issue pl.
Warm regards
machavarapu ratnanjaneyulu
mob.[protected] & [protected]

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Dear sir,
My name is Pankaj. I bought a new laptop from HP. The day after buying the laptop, it went bad. HP has sold me a bad laptop. I have been giving a Complaint to HP for 3 months but my problems are not solvable. Running away from his responsibilities. I also asked him why a new laptop went bad the next day. I think HP has sold me a bad laptop instead of a new laptop. Help me....

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It feels very frustrating that your service engineer is damaging my product. Almost 2 weeks to go but nothing seems positive for me. Let's have a look of your service engineer activity day by day.

On[protected] he opens all parts and said your touchpad is not working so we have to replace it.

On[protected] he replaced touchpad but issue not resolved.

On[protected] open laptop again and said that issue is with keyboard so we have to replace it and he ordered keyboard.

On[protected] I talk Mr. Subrit Rathore ( Level 1 manager ) and he said I will send service engineer again and he will check all the part like screen, keyboard, drivers in guidence of technical team

On[protected] service engineer visit again and open all parts like screen, keyboard in guidence with technical team and said we have to replace the keyboard first, if issue resolve then okay if not we will move towards next part.

On[protected] service engineer comes with a new keyboard and open my laptop again and start to fix new keyboard but suddenly he said this new keyboard is not matching of my laptop so we have to order the right keyboard again and he walked out.

Today on[protected], Your service engineer change the keyboard today but issue not resolved.
So now he again fixed old key board and remove new keyboard which he carried with him.
I even do not know what they are going to do next time.

Mr. Subrit Rathore (Level 1 manager HP) blocked my phone number today.

You can't imagine what I am going through. My product is getting damaged day by day but no one is listening to me.
Such disgusting behaviour from HP, never seen before.

RAM SINGH
Case ID -[protected]
Mob: [protected]

Apr 18, 2021

Complaint marked as Resolved

Respected sir, My defective piece has been replaced with a new one. I have experienced a very good behaviour from your team. I especially thank to Mr. Shantanu Mitra, manager customer relations for their support and cooperation. I really appreciate his job and the way he works. Thanks and regards. RAM SINGH

HP India customer support has been notified about the posted complaint.

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R

Ramsingh89

Apr 18, 2021

Respected sir,
My defective piece has been replaced with a new one. I have experienced a very good behaviour from your team. I especially thank to Mr. Shantanu Mitra, manager customer relations for their support and cooperation. I really appreciate his job and the way he works.

Thanks and regards.

RAM SINGH

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I Bought a HP 15SDU0120TU laptop on 21st March 2020.(S.No.CND9522LKZ) and my Complaint No. [protected]. Since the very beginning, the laptop was having major functional issues like Screen Blank out & Flickering. I raised a complaint in August due to the lockdown situations and even action was taken by replacing all the important parts of my laptop like Motherboard, Display & Hard Disk. And Laptop was also despatched to HP Bangalore Office for repair and remain there for approx 03 months. Even after this, still I am facing display related problems. Issues like this impacts the trust in such a reputed and integral brand and I am highly disappointed with the kind of product I received.
To keep my faith in HP intact, I am hoping for a earliest possible fix.

Rajesh Anand
[protected]

HP India customer support has been notified about the posted complaint.

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Website: www.support.hp.com

HP company was trusted by my friends and made me happy to trust too.

But after multiple issues faced by me, broken the trust in HP company.

The issues are as follows :

First I have bought a HP printer which is HP ink tank wireless 410 printer.
Suddenly within one day I have faced a print quality and E3 issue in the new printer.

And what happened HP company have helped me to replace with a new printer of the same model.

And I was happy. The technician visited and installation work done.

From the 4th day I was facing print quality issues and not solved by the HP company for 1 week.

Finally a good technician of HP company came and fixed the issue of print quality. And the printer worked fine.

The within a week next issue started was wireless network connection from my printer getting lost with any device.

And that also solved with in 3days.

But still a new issue faced was the scanner is not scanning full document for a photocopy done in physical printer.

And from HP service center I was not notified any kind of progress and I was forced to call them and asked what is happening and why it it happening.

They informed me they have ordered for parts to fix my issues. Then I told ok that's ok. But need to fix the error as soon as possible. They told me ok.

After fixing the parts like motherboard has been replaced scanner tube light has been replaced. And for 1 day it worked perfectly.

At night in the same day I faced a issue that the printer cannot be switched off when I press printer switch off button it will get switched off and automatically turn on and shows a symbol of n then.

I have contacted HP to raise a complaint for the printer having a issue that it's not getting turned off not giving a correct scanned copy or photocopy then the printer is not responding to the print which has been given by the laptop or system or mobile phone.

Aug 12, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2021

HP India Customer Care's response Hello Akhil,
Thank you for bringing this to our notice.
I understand that your recent experience with the support hasn't been great. Not to worry, I will try my best to assist you with the concern.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip

HP India Complaints & Reviews

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