Apr 17, 2021
Updated by vbisht Dear Mr Dilip,
As desired, details are furnished below
Full Name: Virender Singh Bisht
Contact Number: [protected]
Alternate Number:[protected]
Email address:virender.[protected]@gmail.com
Serial Number of the HP unit: 5CD044BX2T
Product Number of the HP unit:275H7PA#ACJ
HP Case ID (if any): [ID: 2854819]
Description of the Issue you are facing, so that I can assist you further.Dear Sir/Madam,
Appended below is my complaint and continuous follow ups.
Please look into the matter as I am fed up with the laptop.
Regards,
Virender Singh Bisht
From: CEO Tagore Public School [mailto:[protected]@tpshaldwani.com]
Sent: Thursday, 8 April 2021 4:47 pm
To: 'HP Store India (Anshul)'
Subject: RE: [ Ticket] Greetings from HP!
No it is still not resolved.
I request you to change the laptop as I am fed up with problem and then follow ups.
Regards,
Virender Singh Bisht
From: HP Store India (Anshul) [mailto:[protected]@customerservice.team]
Sent: Thursday, 8 April 2021 4:44 pm
To: [protected]@tpshaldwani.com
Subject: [ Ticket] Greetings from HP!
### Please enter your reply above this line ###
Ticket #97520 08 Apr, 2021
Dear Customer,
Please refer to the correspondence below. We now believe that this support ticket is resolved. Should you have any additional requirements or items related to this matter outstanding, please reply to this email.
If you have any other question in the meantime, please feel free to call us at[protected] or visit our site at HP Online Store India to connect with our live chat agents.
Best regards,
HP Online Store
Follow us
Anshul
Dear Virender,
Greetings from HP team!
In this regard, we request you to kindly contact on below email address and we assure you that you will get the support related to your concern.
[protected]@hp.com
We appreciate your understanding and patience in this regard.
If you have any further queries, please feel free to discuss it with us on [protected]@customerservice.team between 9:00 am to 7:00 pm from Monday to Saturday (Sunday Closed). Alternatively, you can also call us on our toll free number[protected]
Regards
Anshul
HP Online Store
https://store.hp.com/in-en?vid=P2Y7J1R7H3SESQLGREX
Call us at[protected]
08 Apr, 16:44
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Dated : 04.04.2021
I purchased a HP Laptop HP-14S-FR0012AU on 22.01.2021 from V & R Computers, Haldwani, Uttrakhand 263139 for Rs. 52000/-.
Since my purchase, it is not working properly.
All of sudden its screen vanishes and then after a lot of struggle it comes back. Though if it is attached to some other external output device, it shows the display there but not on my laptop.
I tried contacting the vendors but of no use.
I am fed up with this problem. Therefore, you are requested to do the needful at the earliest.
Regards,
Virender Singh Bisht
Hanisch
10:35 am (2 minutes ago)
to hemanth, sumeer.Chandra, enrique.Lores
hello hemanth,
i have been contacted by the accc and consumer affairs here in australia who are enquiring regarding the settlement amount as they are aware of the financial settlement but are not satisfied with the amount nor the non provision of the said item as that is what caused the problem in the first place.
The settlement was for costs incurred and there were waived discussed costs as well which has now been updated to $11689.36.
They have instructed me to proceed with these costs as they are well within my rights to receive compensation for these considering the time frame and drawn out response from hewlett packard.
I have also been contacted by the national disability services in australia who wishes me to further proceed with this also.
My situation as you and everyone i dealt with at hewlett packard knew has caused me acute anxiety and financial loss and especially knowing that i am disabled only exacerbated the complaint.
It was only when i took action with contacting the management of hewlett packard and lodging these complaints that i was contacted by yourself. This have all be detailed and supplied.
I have kept you informed all the time of the current position with the accc. Consumer affairs as well as the ndis and also as consumer affairs in india.
I have a meeting today at 3.00pm aest to discuss these costs and how to proceed.
I have been advised to inform you that if these other costs which should have been paid and the complaint not reduced or negotiated that the complaint will go ahead and all costs will be retrieval in from the start including pain and suffering, legal fees etc.
I hoped to settle this amicably from the start and until you contacted me this was not so.
Please review this and call me before 3.00pm so we can resolve this as i believe this is what hewlett packard would want to do considering the circumstances.
If we can agree to this as advised i will then sign a release for hewlett packard otherwise it will proceed.
Regards bernadette hanisch