HP India Complaints & Reviews

I Write this is much frustration, that i spend 35k to buy this product for my son online class, we we do only that activity from this laptop.
after purchase many failures came and repaired, couple of times through online support, few time in person by technician... this time again WIFI/internet adaptor issue...both WIFI and LAN is not connecting...

I called up your CC..it too 20 minutes to connect to your tech support as usual (Such Pathetic Response Time you have), then he took all the way long suggestions over phone for more than 45 Minutes, nothing worked out...i had a doubt on his technical skill capability, so i tried connecting again through your WhatsApp support. same here he did all his known experiment and finally after one and half hr. patience i lost my cool...the poor guy was still guiding me further...this is seriously unbelievable... you guys want your customer only to do all R&D on call/chat...you sit ideal and say software issue you can't send technician..!

after so much pressure he shared a general email ID (consumersupport.[protected]@hp.com) which i don't think so will reach to some authority..i know this lands to CC only...because i too personally handle an MNC call center.

a personal suggestion pls advice or direct to have set of time line for online support...you cant keep customer hold these long to do your job...if within a stipulated time not working out you should register a complaint and send technician.

this laptop does not meet basic requirement and not helping me since purchase, as you guys already repaired multiple time with in 6 month of purchase...pls get it replaced or refunded..so that i can go with better brands in market and with much Quality customer Support...Looking to here from someone ASAP.

pls here also don't take your own sweet time to resolve this..my son's online exams are up and i don't want his career to get spoiled.

thanks, here am attaching complaint details

Case Number [protected] - Created

Case Status

Active
Case Created Date

03/10/2021 17:30:50

Customer Name

DHANA LAKSHMI

Contact Number (Primary Phone)

[protected]

Contact Number (Mobile Phone)

[protected]

Primary email address

SDHANALAKSHMI.[protected]@GMAIL.COM

Country

India

Product Name

HP Laptop - 15s-du2071tu

Product Line

Volume Notebooks

Product Number

172R8PA

Serial Number

CND0264Y7P

Failure Description

IN/NSR/NCD/HP Laptop 15s-du2071TU/Wireless connectivity and LAN connectivity Issue

There is problem in my HP Laser Jet M1005 Printer
Paper is getting jammed

Mr. Dhiraj Sachar [protected]

Printer not working

Printer error some ip adress

Hi I purchased a HP i5 11th generation laptop barely 7 days ago from HP World, Ambience Mall, Gurugram. From the moment it was put on there were performance issues in the device and this was informed to the store. I have even visited the store twice after that and the hp technicians have tried to tweak the software and help but the performance of the laptop is still very poor. I have requested customer service and the store to allow me to upgrade my laptop and I will pay the difference amount. The laptop is absolutely new. No one is willing to help and take responsibility. I feel cheated and helpless. Requesting for help.

Laptop is not working, atomatic repair message is reflecting, automatic repair couldn't repair your pc, model no. Is hp 14 ck0155tu 7gi3, sr no. Is 5cg939cbcx, purchase from croma infinity retail limited on 3rd july 2020 invoice no. Is sla[protected]

I am from ratlam m.p. I have hp all in one 419 printer for 2 years .
I am facing E -4 ERROR . I tried online support but not solved . I mad a call to your service center he told me that visiting charge for technician will be 1790/ rupees. Is it possible that only visiting charge is 1790/-
Can you please tell me that how much charge is for visiting technician, not to do anything only for to visit and see the printer .

I bought 2 laptops from Amazon on 17th October and after 2 months both the laptops have display issues. One laptop I went to the service center to get it repaired, though they changed the display they spoilt the camera and the laptop is full of scratches as if its 2 years old. The second laptop has the same issues and now am worried should I go to the same service center who does not know their work. I have been using HP from past 10 years and every one in my family and office use only HP but I never expected such a poor service. How can 2 laptops have the same issue so that means there is a manufacturing defect in the entire batch... The service center is the authorised and main center in chennai but they are only interested in money and not in service . We are going there from past 15-20 days and there is no response for the same ... Is there any one responsible in HP who could solve a customer grievance ... The HP service center has given back one laptop saying dead on arrival and asked to tell Amazon to pick it up but there is no response form Amazon, If the product belongs to HP then why should it go to Amazon, when your service center has declared dead why should not they give me another one

This is waquar ahmad khan from indore (M.P) india. i own a laptop which is called HP PAVILION X 360, which i had puchased in 2018 with a extended warranty of 3 yrs, after purchasing of laptop within a few days it started malfunctioning( foe example screen goes blank suddenly and when i restart it doent start etc) so i contacted to a dealer and he sad to give it to a service center for the repair and i gave the laptop to the service center, after 1 week i received a laptop from the service center then after 15 days the laptop started malfunctioning again, then i again gave the laptop to the service center ...this goes for 4 to 5 times with in a interval of 15 to 20 days...
so getting tired of it,
i request to hp indian to please replace my laptop with new one as my laptop is in warranty

We bought this printer on 16th feb 2021from dhruv sales & marketing nehru palce vide inv no. CM3918/20-21 DATED 16.02.2021 sl no. CN11E4S1W1, from day one this printer is giving trouble of getting switch ON & off & later showing the user intervention problem our case no is [protected], dated 25th feb 2021, thereafter the person came from silicon comnet pvt. ltd & changed the cartridge vide sl no. 1205 of their service report. The problem still remain same, on enquiring the same now Mr. Shamshad of Silicon states there is one cable which is connected to cartridge is faulty, We requested for change of new brand printer as it is giving trouble from day one. Thereafter we called up call center Mr. shubam was very rude & told us to wait for the part which will come after 07th March 2021. We objected to the same & I told him to connect us to floor supervisor. Mr. Kanchan came on line & he also stated he is helpless we have to wait. We dont want this printer now as from day one it is giving us trouble. The service level of HP is useless there is no accountability . We just want you to change the printer. Since it is new Printer if immediate solution is not done we shall be constrained to move to consumer court for the mental torture & mental agony we are having running from one pillar to other pillar.
Please contact sanjay dawar[protected].

Sir/madam
with due respect, i, bappaditya chaudhury, purba bardhaman, west bengal like to complain that booking for hp gas connection no- 600414 (m/s shriram distributor), purba bardhaman, west bengal was done on 6th october, 2020 & amount rs.642 was debited & transaction was successful. But cylinder was not booked but rs.642 was debited & not refunded till now.According to the demand of durgapur regional officer (m-[protected]) & also the hp gas distributor, burdwan there was no payment to their account & they told me to communicate with bank’s branch. But both sbi branch with sbi complaint no. ([protected]) & h.P. Company complaint department informed me with resolution e.G. The case no:- cas-476031-c4r7k0 as---“dear hpcl customer, your online payment transaction number[protected] was successful.So we are requested to you kindly visit your hp gas distributor agency collect the refund or else adjust in next refill booking and this is your transaction utr number: sbin[protected] and paid out date 07/10/2020 share your distributor.So we are closing this complaint.” but till rs. 642 was not refunded by gas distributor agency & there is no any steps to resolve the matter. Again i am very surprised to see the bank statement of shriram gas agency(attached), burdwan, wb there was no record of two successful transaction on 6th october, 2020 whose paid out 7th october, 2020 according to hp gas company complaint department and another successful transaction of amount rs. 634 was on 5th november, 2020;the gas was booked & already delivered on 6th november, 2020.

Transaction ref no.:[protected]igajooohw2 dt.6th oct, 2020
transaction utr number: sbin[protected] and paid out date 07/10/2020(7th october)
passbook transaction no[protected]
necessary documents for successful transaction are attached below
bank statements of shriram gas agency also attached
please take necessary steps as soon as possible

since there is no any steps to resolve the problem from 6th october, this complaint is forwarded to both consumer affairs department of state & central govt..

Thanking in anticipation,

yours faithfully,
dated: 27th feb, 2021 sd/- bappaditya chaudury
contact-[protected]/[protected]

enclosures:
1. Successful transaction documents
2. Hp gas complaint department resolution
3. Sbi bank complaint resolution
4. Shriram bank statement

Purchased around 8 months back 1180 convertible
Past 2 days facing problem of not charging the battery when operating laptop ( showing white light -!: and no increase in battery % )
After we put the screen shut ... it’s starts charging ( showing organgw light ) and % battery increases
Also personally I feel that the pin is not getting in completely

Hi
my laptop hp specter x360 15-eb0043dx has no display. please solve my problem, the display is black and visible lines.

Printer not working

Hi sir
i purchase new hp printer
now my printer not take page
my contact no [protected]
My Printer Serial No. CN08V3S1PY
Pls contact us as soon as Possible
I attached a pic of display he show notisfication.
My location Address Krishna Nagar Vijay nagar Baghu Ghaziabad Up. 201009

My printer not take page from copy tray

I have received massage in my mobile no. [protected] regarding my hp complaint case id 50231848 that your complaint is solved and give the feedback.
In this regard I am sorry to say that our problem is not solved yet and neither any representative of HP visited our premises for solving this problem nor our problem is solved even though you closed our complaint without our consent and asking for feedback.
We have booked complaint more than 15 days before but till date there is no solution hence we are not happy with your services and your product also.
VERY POOR SERVICES, VERY POOR PRODUCT.
Regards, Dr. Asha Lekinwala

Changed cylinder today. Regulator not fitting.

My name is From 1 week, hp is unable to solve my complaint. My pc is not booting up. Shows error “Boot device not found”
I had many chat sessions with hp technicians but sorry to say.. got very poor response.
Most of them don’t even know how to resolve the issue.
They asked me to install windows 10 using hp cloud recovery option. But after 4 attempts the same error appeared “The recovery attempt failed”
My PC serial no. Is CND9214J6J

Purchasing laserjet pro M203dn printer new catridge worth of Rs.400/-