HP India Complaints & Reviews

Sir, i served my laptop for having desktop hings issue after compiltion of thier service they return product with changing hings but after i know that they did not fix the integrated camera on my laptop although my laptop drivers working properly it shows no hardware after this service please look into my request.

Hlo sir/mam i am a student at itm college dehradun. I am having a laptop which was having issue regarding motherboard in the starting so than i gave it to service center for one day. When i take back the laptop after 2 3 months i founded that processor have been changed from i7 to i5 and corona period was started from march when i was their and warranty was also over at that time... I was out of station for 5 6 months and can't move from here to dehradun because the place where i live is having so many cases thats why can't move from here... And the service center people are saying to complain. I already complained on hp original site. No response came so my last hope is with your site. Please help me to get my earlier processor i7 8th gen back... They degraded without my knowledge. I am just a student please help me.

Hp laptop sr no. 5cg9332994
Case id : [protected]
Hp notebook 14s/cr1005tu

I had issues with my hp laptop related to its screen which is under warranty, everyday i am calling and wasting my one to two hours discussing it with customer care executive, who suggest me to do several software changes. Rest of my day will go in downloading and installing the software and end result would be zero even now i have lost my all data and new problems in my laptop. On top of which that customer care person commit me to call next day but when i call a new person start discussing the things from beginning.in this work from home scenario where laptops are so important the pathetic service from hp made my life miserable. I know i have made a mistake of buying hp laptop which i will never do in my life nor let others do but this time please save me

I recently purchased hp ink tank 530 aio printer serial number cn97u2407k, last two days its not working because error code oxc4eb9004 comes, i informed to shop holder to solve the problem, he attend but problem is not solved till know, so pls send mechanics person to solve the problem its urgent thank you...

Hi, I have purchased laptop in july 2020, now am facing issues with this laptop in span of 2 months. Touch pad not working properly, screen issues, and few more.. I would like to raise request to solve my issue.

Brand new laptop bought in August 2020, has issues with motherboard in Sept 2020.
Case Id [protected], [protected]
Date of issue raised[protected], The Bios was only getting updated in a loop, with restart of laptop and again update of bios, video uploaded.
I was asked to go to a service center TVS electronics, Goregaon, Mumbai where the engineer said that motherboard needs to replaced.
IN/NBD/DEPO/HP Laptop 14s-cf3047TU/win10/*Hardware Issues/Mother Board/No Power
Motherboard was supposed to be replaced, yet there is no engineer who has attended the case.
No one from the service center picks the call nor I get any replies. The mobile numbers are switched off
Neither Mr Sagar Bhalerao, Mr R RajKumar the co-ordinators from HP pick your calls.

This is harassment of the customer from HP for a product which is in warranty.

Case id cnd92133wq
Hp laptop purchased from noida on 11 jul 19. The case summary as below :-

Product nb15-da0327tu
Serial no sn cnd 92133wq
Non fuctional since 07 jul 20

Complaint launched online on 17 jul 20. Hp sysnet technology, kangra engineer visited home on 23 jul 20 and informed that mother board change is required and since he carried wrong serial number mother board due to some mis communication no repair could be done. No charges asked by engineer since as per companys record system was under warranty.

Present status -
1. Sysnet technology blames me for quoting wrong serial number and since the variation (Incorrect srl with company slcnd 92553) is in all figures and numbers such mistake can not happen at customer end. More so one day prior on hp help line correct serial number was quoted copy already forwarded to customer care. Whoso ever is at fault must accept mistake.
2. As per service provider warranty not valid since pop is 11 jul 19 warranty valid till 11 jul 20. Laptop was six days out of warranty on 17 jul 20. As per warranty registered on net (Copy already forwarded) system was under warranty till 25 jul 20. Which is confirmed by the visit free of cost on 23 jul 20.

Hp company all-in-one desktop computer purchased from keonics bangalore warranty is upto 2023
Date of incident: 19/09/2020
Not starting.
Need repair.

1. 11th june i placed order for laptop at your online portal. Order no [protected]..
2. 15th june i got a mail from your mentioning that ordered product has reached eol hence you are initiating refund.
3. 16th june, i replied asking :why an eol product is shown on website as best sell category, however please send refund as i have bought a laptop from store based on your mail dated 15th.
4. With my surprise i received the eol product on 19th june and inform immediately to take it return and get me refund.
5. Since then no action taken from your side after no of mails exchanged.

Case id [protected]. Laptop under warranty. Completely crashed not powering on. Very slow and hanging. Complain raised on 3.9.20. Attended on 14.9.20 and taken laptop for repair. Not yet received. Getting harassed since 16 days with no response.

Porogram bahut dhire dhire open ho rahe jishke karan computer par koi kam nahi ho raha he

This is for your kind attention that, i've logged the ticket ([protected]) for "need replacement printer heads and extended warranty of printer (Hp officejet pro 276dw) for 1 year" on behalf of employee state insurance corporation. But the company is not willing to provide me one year extended warranty for our hp officejet pro 276dw series printers (Since the warranty of the printer is over). But your team shared quote of printer head with 3 month warranty.

This is a new printer LaserJet pro MFP m226dw printer & A PC have a problem of cartage jam please solve it and send supporter for installation hp pc descriptions as below My Device
Product number: 6AE44AVSerial number: 8CG0011411
General specifications
Operating system
Windows 10 Home Single Language 64-bit
________________________________________
Microprocessor
Intel(R) Core(TM) i3-9100T CPU @ 3.10GHz
________________________________________
System memory
4 GB
________________________________________
Memory slot 1
4GB Hynix/Hyundai 2667MHz
________________________________________
System board
85A2 KBC Version 08.98.00
________________________________________
System BIOS
R12 Ver. 02.06.00
________________________________________
Video
Graphic device 1
Intel(R) UHD Graphics 630
________________________________________
Current resolution
1600 x 900
________________________________________
Refresh rate
60 Hz
________________________________________
Version
27.20.100.[protected]
________________________________________
Audio
Device 1
Intel(R) Display Audio
________________________________________
Status
Enabled
________________________________________
Driver
IntcDAud.sys
________________________________________
Version
10.27.0.9
________________________________________
Device 2
Synaptics HD Audio
________________________________________
Status
Enabled
________________________________________
Driver
CHDRT64.sys
________________________________________
Version
8.65.317.70
________________________________________
No specifications available.

•
•
• 6
•
•
•
Hi, Mahendra
• Hi, Mahendra
• Profile
• Sign out
My Device
All devices
• All devices
• My Device
Check for updates and messages

HP ProOne 400 G5 20.0-in All-in-OneMy Device
Product number 6AE44AV
Serial number 8CG0011411
Specifications
Fixes & Diagnostics
Quick repairs and diagnostics for your device
See all fixes and diagnostics
• Fix your network
• Fix audio issues
• Optimize your performance
Support Cases
Track your service orders and other support requests
No support cases
Messages
Get notifications about your device, plus special offers and promotions
6 new messages of 9
Support Resources
Find contact options for HP support and other support resources
Explore
Guided Troubleshooting

Ask our Virtual Agent
Software & Drivers
Updated[protected]
Up-to-date
Warranty
29 months remaining
29 months remaining
Expires[protected]
Storage
837.08 GB of 931.51 GB available
Normal
Windows Security
Security settings normal
Normal

It was not good after warranty period display is not working, board problem etc

I bought the HP laptop Envy model on 25th October 2019 and currently under warranty. The lid of the laptop started giving me problem and the back cover was getting stuck in the lid while opening so it gradually started to open up. I reached HP team in first week of August to get this fixed. I was told the engineer will visit in 48 hours however no one did for few weeks. After repeated follow ups and chasing I finally got an engineer visit on 8th September who opened the laptop to check the issue. I was told the factory fitting was faulty and hence it has broken the hinges and screws in the laptop causing the screen lid and the back cover problem. Now the laptop is completely open and in no condition to be closed causing the dust to accumulate on the circuit. This will completely destroy the system and also unable to use it optimally. I have request for immediate fix or replacement but the response it not favourable. I would appreciate for your team would be able to get me a resolution and a replacement. I have definitely understood that the after sales service is pathetic and they do not care about customer who has spend significant money for a system.

Complaint id - [protected]

Complaint not resolved by hp. Manufacturing problem. Laptop not replace & repaired by hp.

It's about going to be 1 month. Yet my problem not solved by hp. I am facing serious problem. But hp is not aware and not serious about this.

This is a manufacturing defect.
Please replace my laptop as soon as possible. Because many time passed away. I am unable to do my work.

If you will not resolve this issue asap, then i will file a complaint against you on consumer forum.

Complait registration date-10th august

I have bought an hp laptop mode hp15s-du0096tu from the hp online store. With the laptop, i have also bought the laptop protection combo which has 2yrs additional waranty and 1 year accidental damage protection. Now, i can see a white spot on the middle of my laptop screen. I raised the request with hp for the service. They created a case with the case id:[protected], they forwarded to the service center. While forwarding the case they said me that the issue is not covered in warranty, if so i replied them to proceed with the accidental damage protection. Then the customer care representative forwared by taking the accidental damage protection into consieration. I got a quotation mail from the hp support indicating the service center that the case is allocated. When i contacted the service center they replied me that it is a chargeable issue and asked me to contact hp. Again i contacted the hp, they replied me that it is neither covered in warranty nor in the accidental damage protection. After my initial reserach i came to know that the issue is due to the manufacturing defect i.E, the designing of the screen and panel has defects. As a consumer when i got the issue with the screen that is occured due to their false designing, they are askig me the money for repairing it though additionally i have taken the accidental damage protection and the additional warranty plan. I request you to kindly solve my issue.

I had purchase a hp laptop on 9th august, 2020 from vijay sales, santacruz branch. The display of the laptop malfunctioned from 14th august, 2020 due to which a complaint was filed with hp india which was registered on 20th august, 2020 vide case no. [protected]. I was informed that it being a hardware issue the engineer will visit and the laptop will be replaced and a date of 27th august was given for engineer's visit. However, till date nothing has been done in this regard and hp india is passing the buck on service centre.in this regard, kindly arrange to replace the machine at the earliest or refund me the money back failing which i may have to take legal recourse.
The laptop was purchased for online learing in the ongoing pandemic but the purpose of the same is not being served.

I bought my laptop on 26th june 2020. It stopped working today. I complained about it to the hp customer care. I would like a replacement or refund of my product.

My HP Laptop has developed dead pixels. Unfortunately for last over 10 days HP is not properly responding. They just made a statement that dead pixels are not covered under warranty, but they have certain policies as seen on their website that shows certain conditions like 3 pixels in 25mm area etc as criteria for warranty.

They are in no mood to support me. They have stopped responding to my mails and providing any further support.
Prospective buyers please make an informed decision about buying HP laptop. Their after sales service in India appears very poor to me.