HP India Complaints & Reviews

Its not even been 2 years since i purchased my hp laptop and the battery has given up already.
I have an additional hp care pack which is active and according to hp's own virtual agent bot on their official website, says it covers 'product failure due to battery issues' (Screenshot attached) but, their customer representative says otherwise and states it isn't covered under the additional warranty.
The cycle count is just 161/1000.
However, this isn't the first issue i have faced since buying this laptop. There was a bezel issue earlier which initially when i claimed under warranty, they stated i would have to pay for the part since it isn't covered. But, after hundreds of back and forth calls, the issue was fixed under warranty.

How can a company like hp add such poor quality battery in a gaming laptop?
Why do u not mention the exceptions at he time of purchasing the additional hp care pack? Why do we have to go through this hassle with such an expensive laptop?

I AM FACING PROBLEM WHILE UPDATE BY hp support assistant

for your reference screenshot, attached kindly check and resolve it

Hi,

I have received very bad service experience from hp-iqor servicing team.

I have bought 2 years extended warranty from hp-iqor service team, for which i have the invoice number: 104rh00041 on 24th. Case id for my 2 years extended warranty is jbl159/16561776 and invoice date is 24-apr 2018.

My extended warranty should have been till 24th august 2020. But till now i have besides the invoice...

My notebook which i bought from HP has many faulty parts . My battery doesn't even last 2 hours and my notebook gets heated extremely a lot and Google Chrome has crashed more than 20 times and data got wiped out automatically two times bcoz of auto shutdown issue . I have experienced very rude behaviour from service and executive persons who are just convincing me to hold on to the notebook . I want the notebook to be replaced .

Dear sir,

As I also inform to everyone in hp team.my laptop is not working since last approx 3 months I already complaint many times I received a complaint no, and every time your one of enginner visit at my place but problem is not resolved then I received a call from shabnam, she said, sir we want to pick your laptop, we have lab of it, and wether we chcek the issue, I said ok, and your team member varun came to me and pick my laptop before 3 days back .now I received a call from ur team member from Noida service center he said your laptop is out of warranty ..so we will make it for chargeable basis .
For all that issues I called to customer care they are not respond, they always told, arrange a call back from senior, your problem is solve with in 48 hrs.but still this is not resolve .
After collect my laptop from my home and then i asked after 4-5 days to customer care where is my laptop, he said sir, I dont know, ye apke pass hi hai, so this is brand commitment on site repair, but they all are fraud people..


But I already complained my issue on month of April .and however your executive came to pick my laptop he provide me slip of warranty .

Then how it possible this is out of warranty .

First up all your team is not able to solve my problem ..and ask for money .

As off now I request you to please refund my money, or replace my laptop because in one year it was occurring same issue 5 times, that means quality of product is not good or maybe defective product was sale by you.

When I purchased a laptop, in starting days that was already same problem and your executive came mr Kamal and fix it .

The thing is this type of pathetic services from a real brand I didn't expect.

And I also sent a legal notice for that on your register Address by speed post, so pls also reply on that .

Note - if you required any thing from me please let me know, I have all call recording, all mails, Twitter and Facebook chats, from your team.

For reference my complaint no is [protected] Product serial no -CND90473ZB

Reg

Abhishek Kumar Singh

[protected]

Abhishek Kumar also added this personal information:

Address: C12/601

City: Noida extension

State: Uttar Pradesh

ZIP: 201306

Country: India

Very much disappointed with hp support.
I did 3 times troubleshooting online with hp technician, hp technician visited onsite for support, then sent video of display issue and idr file to support team, hp is unable to resolve the issue.
Now they picked my laptop to their service center for diagnosis.
As a customer trusted in hp and i am not ready to accept faulty laptop, i should get the replacement of the laptop at the earliest.
I raised the display issue case with hp with in 13 days of purchase.
Video clearly shows no display while voice is audible.

I have raised a complaint for my laptop power issue which is under warranty with hp customer care. Even after repeated reminders to hp customer care, no technician has attended to. Its been more than 20 days still no action. One of the worst service.

My laptop is showing coloured vertical lines on left side of the display and it is increasing day by day. I brought this laptop just 1 year back.

I procured a hp laptop from on line store yesterday and i got defective laptop and without warranty papers. Been writing mail id and calling hp helpline but no one is responding or coming on line. Feeling cheated and harassed by hp.

Details as below

Po ref : [protected]
Invoice no. Gr1ri[protected] dtd 23.06.2020 (Savex technologies pvt. Ltd.)
Product ordered : notebook hp15s-fr1002tu-hp 1nos. + 2 years extended warranty
Sr. No. 5cd0153wr3
Date of receipt : 26.06.2020

Defective laptop received (It has major defects , i have following major issues in laptop)

1. On the laptop palm rest body lhs side it's open and there is a major void (You can see the internals) in which particles etc can enter. See snap enclosed.
2. The laptop fan is making so much noise like an aeroplane engine.
3. The bezel is chipped from the left side. Top.. Earlier issues
4. Email id not corrected
5. 2 years extended warranty bill not received.

I don't know where to cry i am feeling cheated by hp as in addition to the ongoing problems of email and missing additional 2 years warranty papers the laptop piece is defective.

Please advise where to return the laptop and get refund for the amount as i cannot see any resolution as 4 no one is coming on line either in help line nos. [protected] or [protected] or the sales agent sanjana [protected].

Case Id: [protected]

We have lodged complaint with our laptop display issue, they have issued case id no, but nobody is attending the same. Every time we call on call center they are replacing it with a new case id number instead of issuing the work order to service center. We are completely fed up with this behavior of the HP customer support center. They are not giving the escalation matrix details too to resolve this issue.

During lock down and work from home conditions it is truly challenging without laptop functioning for more than a week.

Pls help us.

regards

Rajesh Cheruvu
[protected]

I ordered hp laptop before 8 months and now laptop does not working. It just blinking while opening.

I am using hp envy notebook - 13-d116tu, serial number: cnd6191wsw
Product number: v5d71pa.

My laptop screen is been continuously flickering, not able to understand what exactly is happening.

I bought hp pavilion gaming laptop 15cx0140tx serial no:cnd82454zb on 29 may, 2019. I started facing problems of discolouration, display flickeringand blank display from starting of march. I have bought extended warranty with onsite service provision. So after these problems, i made multiple calls on the phone no. [protected]. But the only conclusion they came to was that it is a software problem and would not assign an engineer unless i would give them the proof of hardware issue by showing it on the bios page. So, in the end i myself took my laptop to the service centre, sysnet global technologies and after 11 days, they gave me my laptop saying that they replaced the lcd panel. But my question is why then the initial calls i made to the phone no. Stated above told that they would not assign an engineer? If i myself was able to give the proof, then why i need to buy onsite service? The problem is not finished till yet. When i bought my laptop back home from service center, after two days o[censored]sage the laptop showed the same problem of display going blank. So, even in 11 days your engineers cannot find the problem and they just did a hit and trial to replace the lcd panel and when i am asking them, they are saying they again need to recheck. So, am i that free a person to give my laptop again to them? Moreover 11 days are enough for the professionals to find what the fault is?
So, here is a strict warning from my side that even if i would give my laptop this time for repair, the next time i do not want any such issue again and if the same happens again, then you need to replace my laptop otherwise i need to go to consumer court.

I have purchased new printer of hp. Since 3 days back i have been assured that, hp executive will come for printer installation.

But it is regret to inform you that, even after several times assurance from your office, your executive has not yet visited for installation of my new hp printer.

Please consider this request on priority and send hp executive immediately.

Regards

[protected]@gmail.com

Mc no.8cc92853mh purchased on 16.09.2019 falied on12.05.2020 within warranty period.

The issue of lines and black spot appeared suddenly around the 2nd week of may 2020. Since then i was trying and knocking at every door of hp - virtual agent, hp
Support, whatsapp. Call center, hp service center, dealer etc., in short, no stone was left unturned.

Let me list out my grievances with hp.

1, no forum of hp was focusing on solutions neither empathetic with the needs of the customer.

2. I wanted a resolution of the problem but the hp team was trying to shirk away the responsibility and liability.

3. "our diagnosis confirms that this is a case of induced damage that is unintentional. Please avail our paid support by visiting a service center and get the issue fixed."- this may be possible in
A laptop or tablet but how is this possible with a desktop placed in a workstation? How is this diagnosed without inspection? Are your service centers within reach and widely spread in a metro -
City like mumbai? It is painful and a sorry state of affair experiencing such a worst situation with a product which is being literally worshipped and taken care of with passion.

Under these circumstances, i assert honestly that there was no induced damage even unintentionally and hence expect hp to consider the hardships undergone by me during this
Lockdown scenario and send a service personnel to resolve the issue under warranty.

Mail communication

| expectation mail | crm:[protected]
Inbox
X

Hp service support
Wed, jun 17, 8:02 pm (7 days ago)
To me

Hello ms. M. Krishnabeni

Thank you for contacting hp support.

You have contacted us for assistance regarding “display line issue “with your hp 22-c0010in aio pc all
Based on our interaction, please find the case details below.

Issue reported: display line issue
Case number: [protected]
Serial number: 8cc92853mh

Our diagnosis confirms that this is a case of induced damage that is unintentional. Please avail our paid support by visiting a service center and get the issue fixed.

Please refer to the detailed warranty terms and conditions mentioned here at:

http://www8.hp.com/us/en/privacy/limited_warranty.html

Hp limited warranty does not apply to expendable or consumable parts, with the exception of hp printing supplies and certain rechargeable batteries as specified below, and does not extend to any hp hardware product from which the serial number has been removed or that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes;

Once again, thank you for contacting hp.

For further queries, please email us at: consumersupport. [protected]@hp.com

Regards,
Sibasish
Hp trusted subject matter expert
Hp customer support

Our advice is strictly limited to the question (S) asked and is based on the information provided to us. Please review the hp support disclaimer in your own language / 免責事項: http://www.hp.com/support/emaildisclaimers

...

[message clipped] view entire message

Krishnaveni m
Attachments
Wed, jun 17, 9:24 pm (7 days ago)
To hp

—
Hi,

Thanks for your response and acknowledgement.

Pfa h/w the invoices of my hp products which speaks for the trust and faith we have with hp. (An mfp invoice is missing.)

The issue of lines and black spot appeared suddenly around the 2nd week of may 2020. Since then i was trying and knocking at every door of hp - virtual agent, hp
Support, whatsapp. Call center, hp service center, dealer etc., in short, no stone was left unturned.

Let me list out my grievances with hp.

1, no forum of hp was focusing on solutions neither empathetic with the needs of the customer.

2. I wanted a resolution of the problem but the hp team was trying to shirk away the responsibility and liability.

3. "our diagnosis confirms that this is a case of induced damage that is unintentional. Please avail our paid support by visiting a service center and get the issue fixed."- this may be possible in
A laptop or tablet but how is this possible with a desktop placed in a workstation? How is this diagnosed without inspection? Are your service centers within reach and widely spread in a metro -
City like mumbai? It is painful and a sorry state of affair experiencing such a worst situation with a product which is being literally worshipped and taken care of with passion.

Under these circumstances, i assert honestly that there was no induced damage even unintentionally and hence request to consider the hardships undergone by me during this
Lockdown scenario and send a service personnel to resolve the issue under warranty.

I shall ever remain a loyal customer.

Thanking you in anticipation,

M. Krishnaveni.


3 attachments

Krishnaveni m
Mon, jun 22, 5:04 am (2 days ago)
To hp

Dear sir,

This is with reference to your telephonic conversation on 19th june 2020 wherein you stated that you will take up with your higher level and respond the mail. Hoping to hear from you soon.

Regards,
M. Krishnaveni

1. HP case id [protected]
2. The motherboard and front panel was replaced from your bathinda(punjab) service centre, but still the issue regarding wifi card was not resolved and the same was agreed to be replaced by the service manager MR KULDEEP.I am a CENT GOVT EMPLOYEE, due to some exigencies in work I had to travel to TRIVANDRUM, KERALA. So on my request the location of the service centre was changed to TRIVANDRUM KERALA.
4. The technician from inspire tech TRIVANDRUM, inspected the laptop and mentioned that the WIFI card was damaged physically while the motherboard and front panel was replaced by the previous technician in sysnet, BATHINDA, and the same cannot be replaced without approval.Now i received a mail regarding replacing the module on payment basis, the physical damage occurred due to carelessness of the technician who repaired it, why should i pay for it ?
6. On 16 th june 2020 Ms Garima from HP INDIA emailed and called me as a reply to my mail and assured that a solution will be found out in 2-3 days, it's almost a week and no follow up action has been taken and further i receive the same email today from Mr muneera, inspire technologies saying that the repair has to be done on a payment basis.
7. This case is becoming a vicious cycle without any outcome. The quality index of HP service dipped pathetically .In Spite as a customer I have written multiple emails to get the work done, sadly which is also of no use .Now HP IS saying that I have to bear the financial cost of something which an HP technician did with my laptop(damaging the wifi module), what an irony .

Cheep problem in cartage

Dear sir/mam,
I had purchased 2 hp laptops - one for my daughter and another for myself.
I am really pained to bring to your notice that there is an inherent manufacturing defect in these models as both the laptops have developed major problems in such short while
The details of the laptops are as given below

1) hp pavilion x360 convertible 14-cd0056tx serial no: 8cg8193zy4, product no: 4lr36pa#acj
Date of purchase: 10 jun2018
Warranty end date: 27 jun 2021
Purchased from croma store - malad, mumbai, india.

2) hp pavilion x360 convertible 14-cd0xxx serial no: 8cg8350nr7, product no: 4lr30pa#acj
Date of purchase: 28 oct2018
Warranty end date: 27 oct 2019
Purchased from amazon on line.

Laptop no1- hp pavilion x360 convertible 14-cd0056tx serial no: 8cg8193zy4, product no: 4lr36pa#acj (Daughters laptop)
(A) had a touchpad malfunction recently and we had to get the total os reinstalled - still the work is in progress.
The touchpad suddenly stops responding including the left & right buttons.
(B) biggest concern is that the main display screen of the laptop has started to come off (Peef-off) from the left hand lower corner (Photo attached)

Laptop no2- hp pavilion x360 convertible 14-cd0051tx serial no: 8cg8350nr7, product no: 4lr30pa#acj (My laptop)
(A) as per the trail mails had continuous problem of noise, and the fan motor assembly was replaced, which i was against doing that in a new laptop, but allowed the same. However even after doing that the noise has only marginally reduced and now i am living with it.
(B) second biggest concern which is common to both laptops is that the main display screen of the laptop has started to come off (Peef-off) from the right hand lower corner (Photo attached)

Now i am convinced that there is a definite manufacturing or design flaw in these models of laptops or the ones that i have bought from 2 different stores at 2 different times.
It cannot be a coincidence that both the laptops can develop similar problems of screen coming out from the lower corners unless there is defect in the design or manufacturing part fit.

I therefore request you to kindly replace these laptops with zero costs to me with a new better or improved laptops with a guarantee that such screen problems will not be repeated.
I have high regards for the hp brand and i trust & believe that hp will live up to its brand value and own responsibility for such a product failure & that i would not be required to take any legal actions.

Regards
Sanjay parulekar
Cell no - [protected]

I, monoj mandal a customer of your company have bought an all-in-one desktop on 30/05/20 but still not delivered by you. I have contacted your customer support a several times but get no result.

I, monoj mandal a customer of your company, have bought an all-in-one desktop from your online shop on 30/05/20. My order id is [protected]. I have contacted your customer care a several times to know the delivery date. But none of them fo anything to deliver my product.