HP India Complaints & Reviews

Dear sir/madam,
This is regarding a laptop repair case with case id sys-kok/8856 with your authorized service center namely - sysnet global technologies (P) ltd, p-39, princep street, ground floor, kolkata - 700072. Phone[protected], email - hpbench. [protected]@sysnetglobal.com.
The details of the laptop taken for repair are as follows
Model number - 15v-g5serial number - cnd8373d9r
The laptop has hinges issues from the date of purchase (Manufacturing defect, it was too hard to open or close the laptop). Called the service center and asked multiple times, they said to use it for sometime and the same will loosen up. Finally, due to the tight hinges, the screws were undone and the laptop is broken to 2 parts viz. The front (With lcd) and the back with (The keyboard and all).
I lodged a complaint on 12th march and there was an onsite engineer assigned to me. He after inspection said that there is no issue with the hinges and only issue with the screws and the back cover. I asked him to check the warranty, he dialed a couple of numbers and conveniently said that it is not covered. He took back the hinges which were allocated for my laptop despite multiple instructions to at least replace the hinges. They sent me a quotation afterwards and i had approved the quotation (Quotation attached). no one responded even after the quotation was approved.
After that this covid pandemic started and the laptop was locked inside the office. I again tried to reach the hp center and they instructed me to visit the service center. I visited the service center (Sysnet global) and they took the laptop into custody. After several reminders, they sent me the quotation which consists of 4 items as below.
Hsn codedescriptionunit priceqtytax %base amount84733099sps-hinges - l[protected].17118.003458.[protected]sps-lcd back cover - l[protected].43118.008758.[protected]sps-lcd bezel hd webcam - l[protected].43118.004100.[protected]sps-screw kit - l[protected].51118.003492.51998713service charge - nwp-oos-01375.00118.001375.00sub total (Without tax) 21184.54*sgst/cgst/igst3813.22total rs.24997.76
1. sps-hinges - l[protected] which was earlier assigned for this laptop free of cost and taken back by the engineer.2. sps-lcd bezel hd webcam - l[protected] there was no issue with the bezel and now they are saying it is broken.
I have tried to make them understand but it looks like they are in a different phase altogether.
I have paid a whopping amount for getting this laptop and hp being a reliable name which makes me believe otherwise nowadays.
Please look into this urgently as the laptop has been given for repair around 20 days back and it is still under investigation.

We have purchased HP Server DL 180 Gen9 E52609v$ SFF Server on 24 March 2018 with 3 years warranty from UNICOM Infotel Pvt Ltd. Server is not working, power off. We logged a service call on[protected]. It was attended for a Service Call by aforeserve.com Limited on 15 July 2020. We are still waiting for corrective action from your end. Almost a week has passed, there is no communication from HP. Our operations are suffering.

I have given my laptop to aforeserve.com limited on 15/7/20 in which the screen was showing ho logo and in the left corner it is showing press esc to startup. So there after nothing is working on pressing the escape key, i gave my laptop to the so called authorised service station of hp for the rectification of the problem until now i have not received my laptop back and the people there are continuously telling something or other that it will be done soon. Apart from this they without my consent deleted all the data from my system. I seriously believe that this is not acceptable with a world class brand hp's service center people. I hope that you will take my complaint seriously or else i will move to consumer court for the same.

Respected hp team
My hp laptop is giving me problem science the day i bought it at fist i was unable to listen to audio because of some internal issues but i was unable to go to service centre due to lock down. And now i an unable to switch on my laptop even though it is fully charged. My laptop only gets switch on only when it is connected to charger..
Kindly resovle my issue as soon as possible otherwise i have to take strick action against you.

I bought a laptop in us, before buying i called hp india toll free and asked them about warranty and support stating my model number, and they told me it will have international warranty and support and all. But after a month usage, i faced an issue, i contacted hp (Us team) and the guy told me that it has international warranty and since the unit is bought in us, either the part will be imported to india or we (Hp) will take the laptop to us for repair and return it (I don't have to pay, not even for courier), before that he advised me to go to an service center near me. There they fixed it stating that it was an driver issue. So the case was closed, but after a month again i faced similar issue, so i went to another service center (Authorised) as i shifted my location, there they denied the repair of my product as it is not bought in india. So i called up customer care (India) and they denied stating that it has no part support in india and they advised me to call hp us regarding this. Hp us again stated that they can schedule an repair in india, as the model is launced in india. But then after a week the case was escalated, this new guy told me that i have to bring back my laptop to us for repair. I stated that i was told that it can be done in india before and after purchase, but now (In covid time, travel is blocked, already stuck with this faulty laptop for nearly 6 months), but he denied it and asked me to search for hp international warranty in google and asked me to read it. Again here it stated that my product has international warranty and support if the product is manufactured in that country, now he is silent as us support team told that it is manufactured in india. And he didn't even answer why hp gave me false information regarding the repair and warranty of my product, and rudely ended my call.

I have ordered hp laptop from amazon hp 15s du0120tu on 30th may, 2020 and i was supposed to receive my product on 3rd june, 2020 but after several complaints on amazon somehow i received my delayed order on 8th june, 2020. To my bad i have received a used and defective model from hp and it was specially ordered for work from home purpose.
Now for 2 weeks laptop was working fine later the issues started so i contacted amazon the representative told me to contact manufacturer i. E. Hp as the return or replace window of amazon has been closed. First of all amazon claimed that this laptop has one year warrant and in my system its showing just 5 month warranty left. So i contacted hp and told all the issues which i was facing, the technicians told me to reset your laptop so that the issues which you are facing will get resolved so i under technicians guidance i did that still the issue was not resolved again next day i contacted them technicians told me again reset your laptop the previous reset was not properly done it was just recovery process runed on your system and 90% time this process don't work so there was a resetting done under technicians guidance for 2nd time and now my laptop is of now use the wifi option was gone ms office activation was deactivated. So 3rd day again i contacted hp with issue of wifi, ms office so they told me that the drivers might have lost from your system in the reset process so technician provide me with the drives for wifi to install in my system and after doing so the issue was resolved for only wifi icon its stated showing on my system. Instead of providing me an proper service hp sr. Person told me to buy 8gb ram as your system has ms office 10 version and 4 gb ram will not support. Now at first place why ms office 10 was installed in system when hp know that it will not support on 4gb ram being asked to hp sr person the told we don't know how amazon has did this. Here hp also don't know what and how amazon is selling their product with inaccurate descriptions of the product and they are fooling customers. Now the problem is still not resolved hp nor amazon is helping us in refunding my amount where i paid around 36k for this defective product and i am badly stuck in this issue. Hp nor amazon is least bothered to take initiative and look into this matter pro actively. Pfa all the supporting documents for the laptop.

Hello team,

I am writing this to file a case against hp for irresponsible behaviour and numerous tickets going on for about a month. I had tried a lot to coordinate with hp customer care, service center and even nodal officer, but seems that i have no option left other than to file a case in consumer court. Below is my story:

In november, i had purchased a hp pavillion dk0049tx gaming laptop from hp website worth rs.90000. I had also purchased hp care pack. But within 9 months o[censored]se, hp laptop started showing its incompetency and laptop stopped working. On 16 june, 2020, i registered a case after performing all diagnostics as instructed by hp customer care and i got a case id [protected] saying that my charging adapter might not be working and a new charging adapter would be sent to me within 2 business days. Suddenly, after 2 hours, power light in laptop started to glow and i was able to start the laptop. But, i noticed that even after charging cable was plugged in, my battery was discharging. So, i left the laptop as is, assuming that might be charging cable would be faulty. To my surprise, when i tried to start laptop after 1 day, it started to behave normal again. When nodal officer called me two days after the case id was logged, i told him all story and he assured me that if it happens next time, then he will certainly help on that and he is closing the case now.

After working for two days, again laptop started showing similar behaviour and i again called hp customer service. Now, let me tell you the pathetic logging system and call transferring system of hp. When you will call to hp customer service, then the call would be diverted to executive support who will listen to your query for 5 min, do all diagnostics and then being incapable of moving ahead, they will transfer your call to technical representative. Now, their call transferring system is so inefficient that you will have to again speak all story to technical respresentative, waste your 5 min again and then they will start looking into the matter. Not the least about logging syatem, when i called around 19th june 2020 and narrated the issue again, then he assured me that a technician would be assigned to me and same ticket id would be reopened. I thought that i will get a call from technician within two days, but to my surprise, when i called hp, they told that they donot have anything in the logs. Now you can imagine how pathetic their log system is.

Again, i iterated same story and an executive assigned me a ticket id [protected] on june 22, 2020, saying that they have dispatched the charging cable and it will reach to me in two business days. I waited and waited for around 4 days, but i did not get reply or any call, then i called hp customer service again and they told that they have assigned this ticket to nearest service center tvs electronics and asked me to coordinate with them. Really, how can you ask a customer to coordinate with service center and follow up on ticket??? But i did follow up and they called me around june 26. Firsly, technician was asking me to come out and take the charger. I insisted that it is adp service and he will have to come in my colony at least to give charger. He gave me the charger and he left. I tested the charger and found that with the new charger, my issue was not resolved. I called service center again and i complained about technician behaviour. This time technician came to my home, he opened the laptop, reseated bios, cleaned battery cable and laptop started working.

I was happy that at least laptop started working. But after 2 hours of gaming, it again stopped and same issue. I called technician next day and he told me to call hp customer service as the ticket was already closed. I called hp customer service around jun 27, and again told them entire story two times, they told that as technician has already visited once, they would not be able to assign another technician twice and told that they have reopened the ticket and marked the mail to service center. But till two days, no response. I again called hp customer service and same pathetic logging system. They did not have any conversation in logs that was discussed on june 27, 2020. I asked to them, really?? Bearing my anger and patience, i reported again and this time they told that they have logged issue in system and marked mail to service center again. Now, when i was calling service center, they were not picking up my calls. So, i called nodal officer and he assured me that he will ask service center to work on it. Around june 30, 2020, service center called me and sent me a technician and that too, when i forced him and told that hp customer service has asked to follow up with you. The service center sent technician and he confirmed it is a no power issue and he told that he will ask for mother board replacement.

I waited for 2 days and thought of calling service center to know the status of motherboard replacement. To my surprise, the service center told me that he was not able to create an order for mother board from his end and he did not even care to inform this to me. I was in extreme anger and he was forcing me to log a new ticket. I again called hp customer service on july 2, 2020 and they gave me a new ticket id, [protected], and told that mother board will reach service center in two business days. I waited till july 5, 2020 and again called service center for follow up. I did numerous calls but service center never picked up my call. I called each and every day till july 7, 2020 and service center did not pick my call. Lost my patience and again i called hp customer service. Again they assured me that part will reach service center by july 9, 2020. He gave me the number of regional nodal officer ranjan singh and asked me to follow up with him. I have been calling ranjan singh from july 7 to till today. But like service center, he is also not picking up my call. I texted him but he asked me to text the issue on his cell. How can i narrate him all story on text?

Now, i have lost all my patience. I called service center again on july 11, 2020. He finally picked up my call. And you know, what he told me??? He told me that the part is not available and he is not sure when part will be in stock. He will follow up on ticket and inform me. I was in extreme anger and called hp customer service, told all story again and i escalated it to supervisor level gaurav shah. He was so rude that he was not listening to me. Always giving me excuse that he does not when part will be in stock, he cannot even call service center from his end and he even cannot compensate on my warranty extension and my time wasted.

Now, i am fully frustrated. Let me tell you that i have come to my home town beacuse of covid-19 situation on 11june 2020 and i am an it working guy. I had my laptop as my single way of working device and i had to take 5 days of holiday because if this hp rubbish. I have then rented a laptop from a shop for i don't know may be unlimited period of time. I am paying for this rent. I am felling very # to invest around a lakh on an expensive laptop and that too poorest service. I had a dell laptop previously and service was always amazing. Try to learn from your competitors, hp. I am trapped and i don't have any other option that filing a case against you, hp. I will even take it to twitter also.

Now, i want either a full refund of my latop or replacement and a compensation of my time wasted on you and your service and there would be no compensation on this.

Thanks,
Nikhil

Computer se a copy karte hain slow speed and next format mang leta hai

Its not even been 2 years since i purchased my hp laptop and the battery has given up already.
I have an additional hp care pack which is active and according to hp's own virtual agent bot on their official website, says it covers 'product failure due to battery issues' (Screenshot attached) but, their customer representative says otherwise and states it isn't covered under the additional warranty.
The cycle count is just 161/1000.
However, this isn't the first issue i have faced since buying this laptop. There was a bezel issue earlier which initially when i claimed under warranty, they stated i would have to pay for the part since it isn't covered. But, after hundreds of back and forth calls, the issue was fixed under warranty.

How can a company like hp add such poor quality battery in a gaming laptop?
Why do u not mention the exceptions at he time of purchasing the additional hp care pack? Why do we have to go through this hassle with such an expensive laptop?

I AM FACING PROBLEM WHILE UPDATE BY hp support assistant

for your reference screenshot, attached kindly check and resolve it

Hi,

I have received very bad service experience from hp-iqor servicing team.

I have bought 2 years extended warranty from hp-iqor service team, for which i have the invoice number: 104rh00041 on 24th. Case id for my 2 years extended warranty is jbl159/16561776 and invoice date is 24-apr 2018.

My extended warranty should have been till 24th august 2020. But till now i have besides the invoice...

My notebook which i bought from HP has many faulty parts . My battery doesn't even last 2 hours and my notebook gets heated extremely a lot and Google Chrome has crashed more than 20 times and data got wiped out automatically two times bcoz of auto shutdown issue . I have experienced very rude behaviour from service and executive persons who are just convincing me to hold on to the notebook . I want the notebook to be replaced .

Dear sir,

As I also inform to everyone in hp team.my laptop is not working since last approx 3 months I already complaint many times I received a complaint no, and every time your one of enginner visit at my place but problem is not resolved then I received a call from shabnam, she said, sir we want to pick your laptop, we have lab of it, and wether we chcek the issue, I said ok, and your team member varun came to me and pick my laptop before 3 days back .now I received a call from ur team member from Noida service center he said your laptop is out of warranty ..so we will make it for chargeable basis .
For all that issues I called to customer care they are not respond, they always told, arrange a call back from senior, your problem is solve with in 48 hrs.but still this is not resolve .
After collect my laptop from my home and then i asked after 4-5 days to customer care where is my laptop, he said sir, I dont know, ye apke pass hi hai, so this is brand commitment on site repair, but they all are fraud people..


But I already complained my issue on month of April .and however your executive came to pick my laptop he provide me slip of warranty .

Then how it possible this is out of warranty .

First up all your team is not able to solve my problem ..and ask for money .

As off now I request you to please refund my money, or replace my laptop because in one year it was occurring same issue 5 times, that means quality of product is not good or maybe defective product was sale by you.

When I purchased a laptop, in starting days that was already same problem and your executive came mr Kamal and fix it .

The thing is this type of pathetic services from a real brand I didn't expect.

And I also sent a legal notice for that on your register Address by speed post, so pls also reply on that .

Note - if you required any thing from me please let me know, I have all call recording, all mails, Twitter and Facebook chats, from your team.

For reference my complaint no is [protected] Product serial no -CND90473ZB

Reg

Abhishek Kumar Singh

[protected]

Abhishek Kumar also added this personal information:

Address: C12/601

City: Noida extension

State: Uttar Pradesh

ZIP: 201306

Country: India

Very much disappointed with hp support.
I did 3 times troubleshooting online with hp technician, hp technician visited onsite for support, then sent video of display issue and idr file to support team, hp is unable to resolve the issue.
Now they picked my laptop to their service center for diagnosis.
As a customer trusted in hp and i am not ready to accept faulty laptop, i should get the replacement of the laptop at the earliest.
I raised the display issue case with hp with in 13 days of purchase.
Video clearly shows no display while voice is audible.

I have raised a complaint for my laptop power issue which is under warranty with hp customer care. Even after repeated reminders to hp customer care, no technician has attended to. Its been more than 20 days still no action. One of the worst service.

My laptop is showing coloured vertical lines on left side of the display and it is increasing day by day. I brought this laptop just 1 year back.

I procured a hp laptop from on line store yesterday and i got defective laptop and without warranty papers. Been writing mail id and calling hp helpline but no one is responding or coming on line. Feeling cheated and harassed by hp.

Details as below

Po ref : [protected]
Invoice no. Gr1ri[protected] dtd 23.06.2020 (Savex technologies pvt. Ltd.)
Product ordered : notebook hp15s-fr1002tu-hp 1nos. + 2 years extended warranty
Sr. No. 5cd0153wr3
Date of receipt : 26.06.2020

Defective laptop received (It has major defects , i have following major issues in laptop)

1. On the laptop palm rest body lhs side it's open and there is a major void (You can see the internals) in which particles etc can enter. See snap enclosed.
2. The laptop fan is making so much noise like an aeroplane engine.
3. The bezel is chipped from the left side. Top.. Earlier issues
4. Email id not corrected
5. 2 years extended warranty bill not received.

I don't know where to cry i am feeling cheated by hp as in addition to the ongoing problems of email and missing additional 2 years warranty papers the laptop piece is defective.

Please advise where to return the laptop and get refund for the amount as i cannot see any resolution as 4 no one is coming on line either in help line nos. [protected] or [protected] or the sales agent sanjana [protected].

Case Id: [protected]

We have lodged complaint with our laptop display issue, they have issued case id no, but nobody is attending the same. Every time we call on call center they are replacing it with a new case id number instead of issuing the work order to service center. We are completely fed up with this behavior of the HP customer support center. They are not giving the escalation matrix details too to resolve this issue.

During lock down and work from home conditions it is truly challenging without laptop functioning for more than a week.

Pls help us.

regards

Rajesh Cheruvu
[protected]

I ordered hp laptop before 8 months and now laptop does not working. It just blinking while opening.

I am using hp envy notebook - 13-d116tu, serial number: cnd6191wsw
Product number: v5d71pa.

My laptop screen is been continuously flickering, not able to understand what exactly is happening.