HP India Complaints & Reviews

I bought HP EliteBook x360 1030 G2 last month with one month waiting period. I paid full amount(105000) in May 2018 and got the product delivered after one month.
order id is:[protected].
When I opened the product box and used for 2 days I came to know that front LED is already broken. It's not easy to see this broken screen as there is no issue with display. I raised complaint and called may times but these customer support is not responding properly and later they said this needs to fixed at cost.

If you send out a defective product that doesn't last even 20 days, you need to fix it. I did not take a hammer to my screen, I did not slam my laptop or throw it against something. In fact, I barely used my laptop. When I was ready to pay that amount also they gave another suggestion and suggestion is as below:
"However After reviewing the nature of failure & the price of the spare/s required to repair your unit, we recommend that it would make economic sense to go for replacement with new product instead of repairing existing one. This will enable you to experience the latest HP technology & newer features with appropriate support warranty"
Terrible experience with this company.

I want my product to be fixed ASAP.

Sir my name is Ravi Kumar I purchase in new laptop on Flipkart before 15 days my laptop serial number (DND 7063Y1D) sir laptop in which hanging problem and Microsoft Office not working and laptop slow processing HP customer care persons not attend my complaint and very long time hold my phone and after cut the phone I was customer care phone again and again but not attend my complaint I was very sad Sarso please attend my complaint I will very thankful to you

The most stupid team and efforts made by hp
First of all my printer is in warranty but their customer care tells us its out of warranty because they calculate warranty with dealers purchase
Second thing they need stamp on a bill which is ridiculous but i did it
I went to.service center they told me it will take a week to resolve the issue
Third i try to register a case through customer helpline
They told me to clean the cartridge i did it
They told me to allign the cartridge i did it
Then the most stupid request take cartidge to the service center with a print, bill and cartridge
What the hell is this you dont want to.give warranty reject it
Dont harrase customer like this
Its a rs.4000 printer not a very expensive item
What the hell is onsite warranty i am using original cartridge
Dont buy hp its a mistake
Dont even dare to claim warranty

Recently I have installed a Tri -color cartridge in my HP Printer.
From that day on wards a message is coming to me stating that I am eligible for a reward. But I am clicking to the link a message comes stating that "Cannot connect to HP Rewards".
If so why this reward message comes? I am trying to connect to this for the past 1 week.

1. The charging point is not working. The adaptar is fine.

2. The windows (windows 10) is not booting!!

It has dual OS. The Ubuntu (Linux) is not booting.

It is within three years Warranty.

It is very urgent to repair by Friday.
I like to work in this week end.
Please HELP ME in this regard.

Dear mr. Suresh babu

We have purchased hp 260-a112in intel pqc/win10 slim-line desktop pc dated 28.03.2018

But after 20 days its started getting hang, i have contacted your customer care on same time (27.04.2018) they have confirmed that i will get the resolution, i have received some recovery disk from hp & one of your engineer was also visited, he installed the disk but however the issue have not got resolved.

I have again contacted c care but they are saying the same thing over and over.in this situation it’s getting very difficult to trust hp in future. Being a brand this is not expected from you and secondly your after sales support is pathetic.

Please take corrective action and resolve the issue on priority basis or i will have to take this up to higher authorities and social media.

Below are the complaint details. (Pc is down from last 2 & half month)

Reference no date
[protected] 05/17/2018
[protected] 05/17/2018
[protected] 05/17/2018
[protected] 05/17/2018
[protected] 04/27/2018

Regards
Pratibha
Alpha corporation

I am a criminal lawyer. I bought an hp spectre laptop 8/256 gb in november 2016 in india. Little did i know what murky after-sales service waters i was wading into. Battery life promised was 10-15 hours. Actual : not more than 3 hours, tested thrice by the visit of your service team. Confirmed by them in writing. They promised me (In writing) a full refund. When i acted on the promise, they withdrew. That's cheating - a felony in india, 7 years imprisonment. I was promised a spill-proof laptop. Now that water spilt on the keyboard, i am told the motherboard is no good. That's another count of cheating - as i said, a felony in india. I wanted ssd hard disk removed so i could retrieve data. I was told that hp india not only does not have the external casing for the ssd hdd, so i now can't retrieve my data unless i spend a fortune on the motherboard, but does not even know the specifications of such a casing so that i can buy it elsewhere. This is a premium-product support experience??? Lmao!!! Your india head (Service) suresh babu and his # 2 babban kumar are clerical level persons masquerading as senior business executives. Babban kumar i phoned him 17 times yesterday and day before, 3 smss, he refuses to pick up his phone. Now, i am broadcasting all this on twitter. And am buying a dell xps. Goodbye hp! And good riddance! See you in criminal court! 7 years imprisonment! Boy : that sure sounds good!!!

Deepak khosla
Advocate
[protected]@dandklaw.in
+[protected]

I purchased one hp 803 black and one hp 803 colour cartridges from m/s reliance retail limited, reliance digital, 3rd floor lake mall, 104 rashbehari avenue, kolkata on 01 jul 2018. Out of these, the black hp 803 cartridge is defective and the printer is repeatedly showing "cartridge problem" error message. When the dealer was contacted, he washed off his hand by saying that i have to contact hp service center on number[protected]. However, when i contacted the service center they told me to contact the retailer.

I would request hp to direct the retailer to provide a replacement cartridge as its product is defective.

Seven days ago my laptop got screwed up i registered my case the day after... I waited for 4 days and called again to complain that no one came to examine the laptop, then at that time i get to know some ### did'nt even process my request. That lady again took my case... After 3 days when im calling the engineer assigned to fix my laptop, he says hes sorry, he'll visit me next day. Do you people know what 6 days actually means? 6x24= 144 hrs. Do you know that? Well you company employees certainly know nothing about the concept of time. Let me be very clear with you... Stop running a company and learn some yoga and stop wasting your and your customers precious time.

I had purchased one hp printer - gt-5821-all in one from hp world, m/s eighth wonder, plot no-553, saheed nagar, bhubaneswar on 14.04.2018.
The man who had came to install could not configured the printer with my imac 9.7 version system.
Then i brought to the notice of the dealer and from whom i got the mobile no of mr. Amarjeet ([protected]) and then he shared the service center no-[protected]. When we called the service center people, they told us to bring both the desktop and printer to their point, which is just not possible on our part.
Please send your service people to my home address the issue.

I have mistakenly done a double entry transaction for the same
(Ie hp redemption cell, mechandiseebs mumbai in, hp back to campus offer) for rupees 999 on 30/06/2018 (Total 1998). So kindly do necessary arrangement to cancel the said double entry transaction and credit same to my account as early as possible.

I have made complaints for same on[protected]. But unfortunately i have got no from you this regarding

The printer associated with revenue divisional office, kasaragod is not working properly. When the print command is given, the paper will come out of the tray without any print. Some times the print comes with some other fonts against what the original command is given and also the scanner associated with the printer is not working and the photocopier also. ([protected])

Respected sir
I am consumer of hp gas pawan gramin vitarak in etapalli dist chandrapur maharashtra.. There is a on line gas-refile booking facility, to this to create gmail account. So i created gmail account for booking gas refile, but it is not activated. There is a message to me it follows as

We have sent you the activation mail on emailid : [protected]@gmail.com.
Click send button to resend the activation mail.
But they haven't sent me the activation mail on my email id cited above. So please rectify my problem as early as possible.

I purchased hp pavilion x360 on april 19, 2018. Within 2 weeks i started experiencing problems,,, it doesn't respond at all. At such time the task manager shows 100%of disk usage and 80-85% of memory usage. I have reported the problem on 13th june - case # [protected]. Today is july 2 and i have no resolution. I called the customer service and was told to wait till the technical team finds a solution,

I have spent rs 46, 300 for this notebook and spent about 12-14 hours talking to the customer service. Needless to say that its extremely frustrating experience.

I gave my hp laptop for top cover damage on 15-6-18 for repairs at your
ADYAR service centre (adjucent to viveks) and took delivery on28-6-18.
The said damage is rectified. I also paid Rs.8591/- Now when I checked with
the CD performance it is not at all worked. I again went to your service
centre with lap top. Your staff cleaned the CD compartment and inserted
two old CDs of mine which were hitherto was working. Your staff inserted
one of their CDs ad it was working. When I brought my LT to home and tested
with various CDs. None worked. I am now upset.
Kindly advise me further without any more expenses. My bill No. is 217.

Sincerely,
R.Gopalakrishnan

Dear sir,

I have been purchased a hp laptop on june 25 2018. The hp company says there is an offer of 2years additional warranty and a macafee antivirus of 1 year subscription, damage protection 1year. But when i have visit to register to the website. The website says that your notebook serial no. Has already been registered under hp back to campus offer flipkart. Please help me to provide the offer.

Yours sincerely
Mohammad khalik

I gave my laptop in service centre 1 week ago but they still not repair it.. What kind of service is it u r providing.. I m very disappointed with this kindly look into it and inform me. They said it has a problem related to motherboard and it will take 2-3 days to repair but now 1week is pass by but they haven't repair it and still saying it will take 2-3more days will take as part is not available. So i want u to look into this matter and tell me as my work has stopped i want my laptop as soon as possible. Thank u

I am abhishek kumar, student of manipal group.
I registered a complaient on 18th june 2018 regarding my laptop.
The complain number is [protected].
My laptop serial number is cnd5346jw8 and it still in warranty.
I was receiveing a error message on my laptop.
I have called the hp support many times, but they are doing nothing.
I have also called the hp technician distributor amit kumar phno-[protected]
But they are not giving any response.
The technician was scheduled to visit on 25th june, but did not came.
Today is 26th june and i am getting no response from anyone.
I will complain regarding this to the manipal authorities.
If a serious action is not taken against this.
Please solve my problem asap.

I am facing badly problem with this desktop since last 8 months. I have complain to hp customer care, local office, mail, telephone repeatedly reminders but all the hp customer care can't help me & they always taken my pc on remote & check then suggest that they will revert for this issue but till date, there is no favourable reply. As this desktop is defective in manufacturing due to slow speed & hanging problems. It's got hanged within 15 minutes & shut by power button repeately in 2-3 times in a day. I am feeling mantely distrub from this pc & request for replace

Issues with my laptop are increasing now i am having trouble opening my documents in laptop.
I have already made note if all the issues i have.! But the hp staff is not helping me at all.!!
Its been more than 2 week since i have complained the about my problem.! And a month when i started to have problem.

Officials of hp are delaying my case day by day

P. S. I want to replace my laptop with new one, i dont want any spare parts to be put in my new spectre 360x...