HP India Complaints & Reviews

I unfortunately purchased a hp notebook pavilion 13-b202tu (Product number: k8u25pa, serial number: 5cd5054r7f) in 2015 and it has proven to be a grave mistake. Despite the countless times i've had to take it to the service centre and the agonising hours i've had to spend on the unworthy laptop, it has repeatedly demonstrated itself to be defective. Since may 2016, it has failed to meet expected demands. It has never failed to malfunction within a week of repairing. I had entrusted the hp service centre in noida in may 2017 with it. I had been assured that it would be properly restored when they informed me of keeping it for two months. I was provided with a replacement laptop for the meantime. Unsurprisingly, it again failed to perform soon after being returned. August 30th 2017, i made a call to the customer service and spent two and half precious hours explaining the situation to him. I should have expected it to be a wastage of time, but i didn't. I put my trust in hp, again, even after being let down more than a couple of times. The person i had spoken to on the line had assured me that a technician would visit the following day and sort the problem, which he failed to. From spending money in extended warranty, a futile phone call to an absurd number of visits to the service centre, i've done all that was possible and more. I've been struggling with hp's lack of productive response to my worthy problem from more than one and a half year. The ridiculous amount of tears and energy i've had to spend on something so undeserving has established that hp's products are more than unreliable and it's customer care, more than unacceptable. I ask for redemption of the money misspent on the outrageous laptop as i'm left to wonder if suing hp will bring their inadequacy to attention.

Sirs,

I want to bring to your notice that the hp printer laser jet pro mfp m427d bearing serial no phblk6rohx installed on 14 august 2017 at district collectors office, pathanamthitta, kerala is not powering on since 27 august 2017.
The call has been registered on the toll free number and the call number assigned is [protected] dated 29 august 2017.

With deep regrets i would like to inform you that the printer worked for a very few no of days and then it stopped powering on.
This printer was connected on ups and there is no question of power fluctuation.
This being a crucial office location and the printing demand is urgent and immediate.

I request you to look into the issue and get it replaced in a couple of days.

Again i request you to take this matter very seriously and get me a solution.

Attached is the copy of invoice of the printer.

With regards,

District informatics officer
Nic, collectorate, pathanamthitta.
Kerala.
[protected]

I have not update hp shopping gift voucher worth rs 3000 has been credited in my hp wallet. When i have register hp store account provide link to my email alexraj.[protected]@gmail.com to create a password enter my name and mobile number and click singup. Then message will be there is alredy an account with this email address. If you are sure that is your email address click here to get your password and access your account. When i have clik and write email address and submit then message is a password rest link will be send to the email if it is a valid account but no link will sent to my email. So kindly help me sir

I am writing this email with lot of disappointment and frustration, but also with the hope of considering my issue as priority after reading below.

I have ordered a hp notebook - 15-bs576tx laptop from hp shopping site on aug 28. The expected delivery date when i entered the pin code was 4 to 5 business days. With the same expectation i had ordered the laptop and an acknowledgment has received with the status 'order processing'. After couple of days i received an update stating the delivery as on sep 29. This is the first time i tried to reach you via the toll free number and the email, to cancel the order. Unfortunately the call was never attended and no response for the emails.

Around four days back i have received an sms stating it is shipped and a tracking id is given. When i tried to track in fedex site, it is mentioned the tracking id is not valid. Again i tried to contact the support but no use.
Today around one hour back the fedex delivered the laptop. I thought of forgetting all the pains and losses which i had including one job interview, assessment and several urgent works. But when i have opened the package the first thing i saw is the crack beside the left hinges.

I had lost many work due to the wrong promise of delivery and you did not provide an option for cancellation. No communication, no responses and at the end receiving a faulty piece of laptop.

Now the suffer is not ending. After so much difficulty, i have raised a case. They are giving an option of replacement by receiving a call in another 48 hours from service center, then inspection will happen in another 48 hours, then couple of days for processing... And if all goes well they will send the replacement, that can take another month to deliver. I have asked for a refund,. Now 24 hrs passed, no emails, no calls.. Still waiting for a communication.

Dear sir,
I have purchased hp's pendrive model no. V220w on 17.12.2016 from snapdeal vide order id.[protected]. This product has given 2 years replacement guarantee. Two months ago my pendrive is having problem. While connecting it to the computer or laptop it indicates the message, "this disk is write protected" and i am unable use it.
I have contacted hp service centre. The service centre executive told me that service of pendrive should be given by the pendrive retailer. They give me service centre toll free number.
I contacted to toll free customer care and got an address in mumbai for service. I visited the service centre, they told me that they can't replace that product, because this model is not allowed in mumbai. They say that they can't do anything for it.
I again contacted to toll free. Then one of the customer assistant told me that this product is not available for retail in india. It is available only on online and suggested me to mail to the hp company.
As per suggestion, i mailed the hp company. But till my problem has not been solved.
I can't get solution from hp company so please help me in finding the solution and please replace the product or do the necessary action to the company.

Case id-[protected]
Product s/n - 5cd6187493
Dear sir,
This is to inform you that i forget my bios password of my hp laptop. My laptop is in warranty period. I called hp call centre and they told me to go hp service centre... Engineer removes the cmos battery... And after some time they told me to replace the motherboard for resetting the bios password for which i have to pay money. I asked them that this is software issue not hardware so it is not better solution for this problem. They reply me that we have no software engineer for solving this problem and for resetting bios password you have to change motherboard of laptop.

As we know hp bios chip is programmed from hp company not from other. There must be solution for resetting bios password. There must be backdoor for solving this issue. As bios is a software issue not a hardware. For software issue they told me to change motherboard as my laptop motherboard is in working conditions so this is not a better solution of this problem. Reprogramming bios is one of the methods for resetting bios lock.

So i would like to suggest hp company to
Keep at least one software engineer in all hp service centre so that customer get instant solution regarding software issues.

My product s/n is 5cd6187493.
Model= hp au003tx

My laptop is in warranty period but also they told me to pay money for changing of motherboard.

Lastly i would like you to request you to solve this problem. If they change motherboard for resetting bios lock then this must be done for free of cost as my laptop is in warranty condition.

Thank you,
Dhiraj singh

I brought an hp laptop for my parents who are old. We purchased the laptop from ezone which is an authorized seller. The purchase was made on 11.10.2016 and we also have the original bill. The laptop developed a problem in july and when i called they said the product is out of warranty. I shared the copy of the bill and they say reseller sold the product late.. That is not my issue. I have the original bill from a known reseller like ezone.. When hp sent the product is not my concern. They are not willing to update the right warranty details. I have followed up atleast 50 times and each time i get a response saying, we are taking it on priority (Standard automated response) and no one resolves the issue. Its been over one and half months and they say its not their problem because the reseller sold the product late. Why should the consumer suffer?

I need a compensation and refund of my money
Case# [protected] crm:0889200

REMINDER!!!

I have got your mail regarding you have submitted our complaint to the hp company and they will further process it but we have not got any reply from them regarding this.
Our warrenty of the printer is also about to end. It will end on 14 october.
Now I am fed of that printer as my local repairing centers are saying that you have to buy new printer.
This printer can only be repaired by the company we can not do anything.
Please see if they will reply me.
as I am now fed up of their customer services.

I purchased hp wallet worth rs.3000, and i was supposed to receive the same by 3rd of september 2017 as mentioned in the redemption support. It is clearly mentioned in the redemption support that your claim for hp wallet worth rs.3000 is approved but i did not received it yet.
I want my hp wallet worth 3000, as soon as possible.
I am providing the detailed imformation of my purchase of hp wallet.
1) registration detailes
A}sid:[protected]
B}registration date:-2nd augast 2017
C}document reciept date:- 2nd august 2017
D}payment reciept date:- 4th august 2017
2) product detailes
A}product model:- hp notebook 15-be012tu
B}product serial no:-cnd72400vf
C}product part no:-1ac75pa

I had purchased a new hp laptop model hp 15-ac 101 tu on 23 october 2016 from croma, connaught place, new delhi. The lap top is still under warranty.
2. This laptop has been giving problems from day one. A complaint about the extremely slow performance of the wi-fi functions was made to the dealer on the next day of purchase, which was given the case no. [protected] eventually on 9/11/2016 by you. It was also discovered that this laptop...

Case no -[protected]

I am posting this because i am so exasperated by the terrible customer service of hp. I had an issue with my non-removable laptop battery (It wasn't charging completely). My laptop is under warranty coverage so i called hp. They sent an engineer. He found that my battery was swelling. He took some snaps of the swelling battery and sent to his team. They said it can't be replaced because swollen battery are not covered under warranty. I tried to reason with them but they wouldn't listen to me. I gave them proof (https://support.hp.com/…/docu…/c05640567
This link to hp help page stating that swollen battery under warranty are replaced). They didn't have any counter argument so, they just kept on delaying the resolving process by unnecessarily escalating the issue so many times. Now, it's been 2 weeks since i contacted hp for help. But my problem is still not solved. Now, they aren't even responding to my email. It's getting more and more difficult for me to keep using a laptop with a faulty battery. I don't know why hp is doing this. It is a simple claim for replacement of battery under warranty. Why can't they just stick to their words and replace my battery

Sir, My Laptop is HP pro book 440 G1. Purchased in the year 2014, suddenly switched off while I am using. Interchanged working battery & charging AC adaptor from working laptop of same model. We observed steady orange LED near adoptor socket ofgood working laptop, where as blinking white led is coming in defective laptop. Usually, laptop has to work when battery is discharged or detached when adoptor is connected. But, in this case laptop is not getting on even though adoptor is connected. It is not getting on, no led display. Only blinking led near adoptor socket. Please resolve my problem.

I bought hp gaming series 15 ak0008tx laptop 8 months back, which had kio4 3030mah battery.
Now my battery has stopped charging. So i need a new battery for that.
But that battery is not available in guwahati service centre. Also it is not available on hp online store.
I need that battery urgently, as i am not able to use it anymore.
So please provide me the solution for this problem.

Is my laptop compatible with higher power batteries like 5000mah or so?
If possible please provide me the certified link, from where i can purchase it online

Regards,
Kamlesh badiyari
Iit guwahati,

Hi,

I had placed on order on 19th july for hp126a black cartridge and 3-in-1 pack of cyan, magenta and yellow cartridges.

Subsequently i received a notification saying my order has been cancelled as there was a payment failure. Therefore i placed another order from another credit card for the same products on the same day. Now it appears that both orders have been processed as i have received both orders.

My order nos. Are:
1. Ref # 927484.
2. Ref #[protected].

Subsequently i have requested hp to cancel order no. #[protected]. They then asked me to send images of the parcel indicating it was unopened. I sent them images and a video. They acknowledged the cancellation and said they will arrange for a reverse pick-up. It has been over a month since this started and i am still awaiting the reverse pick up and the refund. Any help on this front would be appreciated.

Thanks,
Aarti

Breakage of printer cartridge
Dear sir/mam

I have purchase of hp printer model no: hp deskjet gt5810 s/no. Cn6bp4g3h5 (Dt 15/07/2017

Since printer cartridge drum broken not able use the printer from day one.

Kindly look into this matter on priority/

Seller address:
3238/10, amar nath market, chowmukka mandir, street peepal mahadev, hauz qazi, delhi-110006
Ph no: [protected]

My contact no:

[protected]
Shivam thakur

Dear sir,

This is with reference to printer model no. Hp laserjet 132a. Printer is not working satifactory from the day one. We have made many complaint to hp service centre, hp authorized person came from hp service centre raj nagar ghaziabad. He was saying that toner was not working then we replanced toner same day from hp service centre, but problem not resolved then again make second time complaint, another person came and he was saying that there any part of printer was not working, he replanced part within week but problem was not solved then again your person came to office take printer 17/6/2017. Still he is not in position to reesolve my issue. He is showing various excuse instead providing us soloution.

Please find attached first service report for your kind information.

It is really unfortunate that we have been facing a minor problem for more than one and half monthc contiounsly. We are losing trust in hp. Currently we are using around more than 120 printer of hp in our comapny.

I have ordered the laptop on 17th aug and shipping address in mumbai. Still did not get laptop and even no sms/email/call from hp as status of shipment.
And the big issue as site is in technical maintenance so not able to track my order online at hp site. The only way to track the order is to call customer care and which will not connect soon at least we have to wait 10 mins to connect with executive person.

This is worst response ever got from hp.
At least i hope it will get with this 17th sept (1 month).

I bought my laptop on june 29 and my mother board was not working within a week, later after giving to oxygen service center kottayam, kerala, i don't know the username they have created for opening powerpoint, word, excel etc. Now wifi also not working. I'm a engineering student and i have bought this for rs 56500 and very sad about my laptop. I want a replacement.
Mother board id 8216
Product number z4q39pa#acj
Service id 20170629

I m having problem in sccanner and copier of printer. Since purchased. I teied to regoster complaint by emails but not responded. And even through toll free no. But still not responding. 4 to 5 times i called on toll feee no. But no one responded on that no. Too. Please do the needful my printer is in warranty and i m facing problem since may 2017.

I have bought a printer from hp.
It has shown a problem in few months at that time we have called their customer care no. And our problem was resolved. But now it is showing that problem again. We are trying to contact their customer care no. But as the operator picks up the phone we tell our problem to him\her and he rejects the phone without listening to us. And our printer is also in warrenty.
We are facing many problems as printers are in our daily use.
Please help us to resolve this problem.