[Resolved] HP India — complaint against "hp service center kmc, manipal"

Vikas Rathee

from Bengaluru, Karnataka

Address:	Udupi, Karnataka, 576104
Website:	[email protected]

I received my laptop (Hp probook 440 g2) from manipal university, manipal in 2014, august. It has extended warranty of 3 years. Few days back, the only problem in my laptop was the sensor of trackpad was frozen and wasn’t working properly and rest all were working properly, so i gave it to “hp service center kmc, manipal”. They repaired and sorted out that sensor on the same day, but when i got my laptop back, the 5 keys “6, 7, y, h, n” in keypad wasn’t working. I visited back to service center and told my issue that keypad isn’t working since the time, when you gave this laptop to me. But they were not ready to accept their fault. So i put some pressure on them then they said that “it’s just a coincident” and we aren’t responsible.
But i believe this is not any coincident, and the behavior was totally unprofessional, hence my request to you is to please kindly take suitable action regarding this issue and help me out with the same.

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Oct 5, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Sep 03, 2017

Updated by Vikas Rathee I received my laptop (HP Probook 440 G2) from Manipal University, Manipal in 2014, August. It has extended warranty of 3 years. Few days back, the only problem in my laptop was the sensor of trackpad was frozen and wasn’t working properly and rest all were working properly, so I gave it to “hp service center KMC, Manipal”. They repaired and sorted out that sensor on the same day, but when I got my laptop back, the 5 keys “6, 7, y, h, n” in keypad wasn’t working. I visited back to service center and told my issue that keypad isn’t working since the time, when you gave this laptop to me. But they were not ready to accept their fault. So I put some pressure on them then they said that “it’s just a coincident” and we aren’t responsible.
But I believe this is not any coincident, and the behavior was totally unprofessional, hence my request to you is to please kindly take suitable action regarding this issue and help me out with the same.

Verified Support

Sep 04, 2017

HP India Customer Care's response Hi VIkas,

Apologies for any inconveniences you’ve experienced.
Can you please send your contact details, unit serial number & previous case number (if any) to hpsupport.[protected]@hp.com so we can reach out to assist you directly?

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)