[Resolved] HP India — Data Loss while while attempting a system recovery as i was misguided by the concerned support staff

texasinf

from Thiruvananthapuram, Kerala

Address:

Gurgaon, Haryana, 122002

I Purchased a HP Laptop from reliance Store and unfortunately dont have the bill as it was paid by one of my friends from his credited card and i had a issue with my laptop as it crashed so i called the hp and they said i will have to pay for recover disk my question is why are not giving the orginal windows CD along with the laptop and also after i recived the cd i called them and one of the agents misguided in selecting the option and now i lost roughly 15 gb of DATA which include precious Pictures taken over a period of time and now nobody is responding and i tried contacting hp for the past 48 hour and also laptop is lying like as waste and it is in warranty also

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jun 12, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

May 11, 2016

HP India Customer Care's response Hi texasinf, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, email address, and laptop's serial number to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks! I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support. service center information