HP India — doing this process to repair my printer under warranty period since more than month

Address:

176107

Name — kartik rana
Address - st. Paul's school thural teh. Palampur distt. Kangra hp
Pin - 176107
Email - [protected]@gmail.com
Mob - [protected]

Old complaint date - 25 sep 2017
Unstarred consumer apj mon, sep 25, 2017 at 1
To: consumer apj
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Old complaint number/case number [protected].
New complaint number/case number [protected]

Product description: hp deskjet gt 5820 all-in-one printer

Product number: m2q28a

Serial number: cn65b1g0s2

Case subject: pq issue pop

Portal case url: n/a

Subject - complaint against having improper/poor service by customer care center. I am doing this process to repair my printer under warranty period since more then month

I purcased of my hp deskjet gt 5820 all-in-one printer in 19/02/2017 from dealer. After six month my printer was not working properly. The problem was that the paper pick issue. So i called to customer care center many times by toll free no. They told me, we will solve the
Problem with in 48 hours. I sent all of the bill/gurrentee card to service care center email which sent to me, first time they have given me case id/compliant no.in the processing, hp customer care center
Have taken too much time, when i called to customer care on toll free no. Again and again who told me, we forwarded of your complaint on higher authority because of inconvenience, they will call you directly
And solve the issue of your printer as soon as possible after that, i was waiting the call, but they did not. Again i called to toll free no. With case id, they told me, your status of complaint is not showing with that case id, i said to them, i had submitted to all the bills and guarantee card to you which have you told me to send. Now you are saying, we dont have any status with that case id. After long
Argument, they given me new case id. I'm waiting still since more than month for those process.

Kindly understand the concern, i hope you will consider my problem.