HP India — Faulty product

Address:

560100

I am writing with regards to a recent purchase made on March 13th, 2017. I would like to return the item I bought as it is faulty, which I find unacceptable. To explain in more detail I have purchased the HP Laptop on March 13th 2017 on Amazon website. From the day one laptop hangs very frequent and overheat. On 23rd May 2017 all of sudden laptop turned off and not coming up we tried the initial troubleshooting no luck hence called the HP customercare and upon that HP Local technician came and found that motherboard is gone due to thermal issue.within 10 days i have called multiple time there is no updates.And today is 07th June, 2017. From 23rd May till 7th May, no action has been taken. HP is not ready to take any responsibility. I am using your products since forever and being your valuable customer is this what I get in return? Mailing you and calling you again and again, staying on hold for over half an hour and still getting nothing in return? What kind of a service is HP providing? Is this your standard? The customer is waiting in anticipation and nothing fruitful happens. Every time I call the customer care, I have to waste my time in explaining the case again and again. They put you on hold and forget. NOTE: I cant able to browse in two TABS in any of the browser. System eats all of the memory and disk and hang very frequent. Product Description: HP Notebook - 15-ay503tu Product Number: X5Q20PA. To resolve this issue I would like you to Want to replace the product since i bought 2 months back . I didnt use the laptop. I would appreciate your acknowledgment as soon as possible, along with an offer of resolution asap.