[Resolved]  HP India — faulty screen

Address:	Kolkata, West Bengal
Website:	www8.hp.com/in/en/home.html

The purchase of my laptop was done in august, 2017. From march/april onward i started facing the screen flickering issue to which i reported.

Every time i report the matter to hp technical team over the phone they uninstall and install drivers to which the matter gets resolved till 2 weeks until it starts again.

This matter is an intermittent issue that does not have any specific time of occurrence. Hence it is not possible to understand without a site visit. Hp has been constantly been denying site visit to me.

In august being fed up with the case, i reported the matter to hp with a recording of the matter. Now, hp have come up stating that my warranty is out of date and i have to pay for the product.

Points to note:
1) hp representative have offered me a free diagnostic for this case.
2) the matter is an existing and not a new case.
3) i am a student wherein my class hours are undefined and takes place from morning till late evening wherein hp operating hours do no function.

Points to raise:
1) when i went for the diagnosis, hp service officials just touched the screen and just saw the laptop screen here and there and concluded it is a faulty display.
A) why did hp not do this activity 6 months back?
B) i have constantly been telling hp that it is a faulty issue to which no attention has been paid, why?
C) if this is a reported issue that has been addressed to hp much within the warranty time, why cant hp take up the responsibility of a faulty part from their end and replace it?

Hp is seriously trying to play around their policy by putting their customers in jeopardy.