[Resolved]  HP India — For replacement of laptop

Address:	New Delhi, Delhi
Website:	www8.hp.com/uk/en/home.html

Respected sir,
Ir i have purchased the laptop on july 2015 and the lock of the screen has completely come out (Means the monitor screen hinge is out of the body). I have registered a complaint against this problem on 1 may 2016 but they are not taking any serious action against the issue. Being a student i am facing difficulties in my studies and they are not listening and keep on delaying. From the day i bought the laptop its one of the lock was loose but that time i was not sure whether it is a serious problem but afterwards it started getting worsened and i had my exams so i did not complaint that time and waited for a month for the exams to get over. Meanwhile, i had also come across some software problem in the very beginning 15 days after the purchase and they took almost 4 months to fix that problem.
Now they are replying that they will replace the hinge part and it will take time to come but now it is about a month i cannot understand whether they making the part themselves. I want a new laptop as i have paid for that and it is my right to claim for a good purchase. Please help me for solving the problem as soon as possible.