HP India — Harassment from your Service centre Roorkee

Dear Authorities, I have Purchased a HP slate 7 voice tab 6102ra from Flipkart on 14 July 2014 (it's serial no. is-6CY42023K2)and within a month many problems arose in the tablet and when I have contact your customer care executive they have only one solution of resetting the tablet even if I told that I have done reset then also they have suggested again the same that don't even register my complaint. After writing a mail only you have provided me the address of HP service center which I have visited several times but I am not able to find it as it remains close before that's why I have contacted customer care executive again and when I have said to them that please transfer my call to your right authority/technical person then your senior executive has registered my complaint and escalated it to customer relation team and Your CRT team executive Mam lakshmi ramesh is looking after my case now but I am not getting a satisfactory solution by her also. I have given my tablet to your service center many times but they are not even able to understand the problem that are encountering in my tablet. Your engineer who have checked my tablet has said to me that “we are unable to find out the problem as it is working fine under our supervision". I have received my tablet again from Roorkee service center & same time I have shown them the same problems has occur that are previously in it. that's why I have thought to contact you instead of contacting your service center engineer. When I have given it for repairing last time with token no. - 158968 on [protected] and received on[protected] they have said that they have update the image because there are problems in the operating system of the tablet at the time of receiving . when I have asked them & my tablet was at service center then they have told to me that there is problem in its motherboard, we have made a order of it and it takes 3-4 days for a part to arrive but at the time of receiving when I have asked them with respect to this mater they have said that we have not even said a single word with respect to motherboard so I just want to say that it is a very wrong practise of giving false report to the customers. There are many problems in my tablet like problems in touch, in mobile network, in battery, in charger and also having hanging problem. I have attached many screen shots of mobile network problem which arose when mobile data is turned on and battery capacity/duration of working problem. So, now I am tired of my tablet which is full of problems as your engineers are not able to short out the problems that's why I want a full replacement of my tablet with a new one because I am fed up of giving my tablet to service center for repairing and receiving it in by adding one more problem/tempered by them. Hope some one will listen to me & give some satisfactory remedy in this case no. [protected]. Thanks & Regards, Pradeep Agrawal Mob no, [protected]