[Resolved] HP India — HP All in one computer

melchi_balasingh

Address:

Dombivli

I purchased an HP All in one computer.it worked fine for about 2 years. All of a sudden it failed to start. I took it to an HP Authorized repair centre in Thane near Mumbai. First they told me that the motherboard will have to be replaced which would cost around Rs.18000. I consented to the repairs / replacement. After 2 weeks they told me that they are unable to get a new motherboard and the computer cannot be repaired. They have returned the system to me in the same faulty condition. Also they charged me Rs. 1800 for diagnosis of repair which is an eventual loss to me

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Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2021

HP India Customer Care's response Dear Melchi,

Thanks for getting in touch.
Sorry to hear that and I appreciate you bringing this to my attention.
Kindly email (hpsupport.[protected]@hp.com) your contact number and HP unit's serial number along with the review link.
I'll get the issue fixed asap.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Please visit the HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support

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Comments

HP India Customer Care

Verified Support

Hello There,
Thank you for bringing this to our notice. We are sorry for the inconvenience caused. kindly share the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Service center Report:
Description of the Issue you are facing, so that I can assist you further.
^Dilip

melchi_balasingh

Full Name: Melchizedec Balasingh
Contact Number: [protected]
Alternate Number: [protected]
Email address: [protected]@gmail.com
Serial Number of the HP unit: 8CC8181CKL
Product Number of the HP unit: 3JV42AA#ACJ
HP Case ID (if any):
Service center Report: Motherboard to be replaced
Description of the Issue you are facing, so that I can assist you further. Computer not starting at all