[Resolved] HP India — HP Deskjet GT 5820 All in One ink tank Printer (Sr. No. : CN67Q3G1WY)- reg.

tezaswiroy

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400037
Website:	[email protected]

I have purchased HP Deskjet GT 5820 All in One ink tank Printer (Sr. No. : CN67Q3G1WY) from Croma Showroom, Belapur, Navi Mumbai on 06.12.2016. The Croma staff said they have only one piece which have been placed in the showroom for display. So the showroom staff gave me that one. As they told, I contacted HP India for installation the printer. Mr. Anil Kumar from HP India came and said there is some problem in the printer and he forwarded the problem to the HP India. I talked over phone in this regard a complaint number BJJR4546 by provided. Mr. Anil Kumar also contacted Croma showroom staff in this regard. Next day Croma staff talked to Ms. Chayya of HP India. I also contacted HP India over phone number [protected]. But nothing has been done in the matter. Since I need a printer urgently, therefore I purchased the display unit. I is very sad neither the problem has been resolved nor the printer has been replaced.

Was this information helpful?

No (0)

Yes (0)

Jan 20, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Dec 18, 2016

Updated by tezaswiroy I am Pradip Kumar and since the user name as my name is not accepting so I made user name in my son's name tezaswiroy.

Verified Support

Dec 20, 2016

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.