[Resolved] HP India — Hp deskjet ink advantage app in one printer 5525

vnradhakrishnan

from Hubli, Karnataka

Address:	560032
Website:	I am not complaining about any website

Dear sir,
My printer 5525 is out of warranty. A few days ago, it suddenly stopped printing. I carried the printer to your authorised service centre, opposite manipal hospital in kodihalli. After examining the printer, the service man told me that it required some parts which hp had stopped supling and the printer is an obsolete one. When i checked online site of hp, i find that 5525 is not mentioned in the retired list. If that be so, do you have the part a new print head to replace
In 5525 so that i need not go for another one.
Further if you do not the spare, that i am left with only to go for a new one.
I would appreciate, if you suggest a colour printer which can print, scan copy and photo with usb and wifi. Also it should print from mobile phones, ipad etc.
Also scan to email and auto dplex printing and scanning

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Mar 7, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2017

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.