HP India — hp envy 15-ae008tx hinge and display issues

Address:	560098
Website:	Hp.com

Dear sir/ma'am,

This is utsav agrawal from bangalore.
I got the hp envy 15 ae008tx
S/n cnd5253wh2.
I am an architecture student currently pursuing my studies and i need my laptop on a daily basis.

There is a problem with my hinge and the screen as well that started 9 months before and i talked to the service centre and they sent a guy to check it which
I registered on 11 nov 2016 regarding the issue case id - [protected] which they closed without resolving.
Next
Again i registered the complaint on 23 december 2016 case number - [protected] where the support guy came checked and he advised me to go to the service centre where i went and they wanted my laptop for 25 days to repair. Which is not possible as i needed it everyday for my academic purpose.
Again they sent one guy and he clicked pictures and i sent not sure what date it was and it never got resolved.
Finally i used the laptop for another 4-5 months with a broken hinge.

On 15th march i posted a mail regarding the issue which never got replied to.

Recently on 15th of july 2017 i again lodged the complain regarding the same case id - [protected] in which the guy came on 17th of july clicked pictures and he informed me that he will replace and repair the laptop in 3-4 days as he has already ordered the spare parts.

Where i tried calling him which he didn't respond.

Again i called the hp support on 27th july where they gave me head service co-ordinator's number where he was on a personal holiday.

And they gave me service centre numbers as well which was also unreachable so i am not sure what to do.

So, i am going to file a case against hp on consumer forum as well as take this issue to wherever i can because i really don't think hp is interested in resolving any issues.

Please look into this matter or this is the only way for me to get some justice with what is going on.

Thank you,

Utsav agrawal