HP India — hp laptop 15ba009au, (serial no cnd70228kr)).. the hp customer care is not changing the faulty hard disk provided when the hp laptop was purchased

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122002

We bought an hp laptop 15ba009au, (Serial no cnd70228kr) from vijay sales, sec 29, gurgaon on 22/03/2017.. It is not even 6 months and the screen went blank... We called hp customer care they gave us a request no. And told us that a technician would come and resolve the issue, for three days no one turned up and it was costing me quite a lot, with all my work held up. On the fourth day i decided to go to the hp service center, iqor center on mg road in gurgaon.. I went there, got a case no [protected] and they took my laptop, saying they will have to do recovery and will return on 3 days, after three days the laptop was still not working, and they said the hard disk has gone corrupt, so they will get a new one for me. It is not even six months and these kinds of problems are there. I asked the people in service center to get my laptop replaced as it is facing so many problems, they refused. I went to vijay sales and asked them to replace the laptop as it is giving me problems, they also refused... I am still where i was laptop not working and no response from hp.. There has been no response since the time we applied for a change.. This is not correct.. We need the laptop changed