[Resolved] HP India — hp laptop 15q-ds0007tu

udayngl

from Delhi, Delhi

Address:

Room No.10, 2nd Floor, H.No. 60-C, Prateek Market, Munirka Village, JNU (PO) , New Delhi 110067., 110067

I have purchased hp laptop 15q-ds0007tu on 12.06.2019. It was supplied with out any backup or recovery dvd / pen drive.in october 2019 it was not booting. I took it to hp service center at nehru place, new delhi on 26.10.2019, they confirmed that the hdd was faulty and agreed to replace with new hdd. I got it back on 02.11.2019 but without operating system. Then i contacted hp support centre for the os, they said dvd will be supplied at the cost of rs. 600 to 800 within 2 days. On 04.11.2018 i mailed to hp support centre that dvd containing operating systems is not yet supplied. But till 09.11.2019, no response from hp. I already mentioned that not only the hp systems are useless but support and services also hopeless.
Uday

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Dec 11, 2019

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

HP India Customer Care's response Dear Customer,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

Kindly email (hpsupport.[protected]@hp.com) your contact number, email address and HP unit's serial number along with the review link.

I'll get the issue fixed asap.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit the HP technical support website (www.hp.com/in)

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support