HP India — HP Laptop - 15s-du2099tu.

Address:

401 SAI BHAVANI APTS, SARASWATHI BLOCK GANESH NAGAR, RAMANTHAPUR

I have purchased a HP laptop on 13/08/2020 at Reliance digital
showroom Ramanthapur hyderabad vide the serial No CND0259R22. I
encountered a problem with booting of the laptop in the month of
February. As the customer support team could not diagnose the problem
i have visited the authorised HP service centre in secunderabad TVS
electronics. They took the laptop and after two days they have
diagnosed the problem as harddisk problem and replaced the hard disk
and gave it back it me. As the laptop was in warranty the have not
charged me anything for this service. Again on 18th May the laptop
encontered the same problem. I took the laptop to the same authorised
HP service centre and handed over my laptop for repair. They told it
may take 10-15 days to repair it. I called them after a weeks time to
know exactly whats the problem. They conveyed that the hard disk is
again damaged and they have indented for a new harddisk. So again I
called them after 4 days. This time they told that they have replaced
hard disk and this time the display is also damaged and they have
indented for a new display. Again i called them after 2 days I called
them to know the status of my laptop. This time they told me that they
have replaced the display and now the mother board is also damaged
they have indented for a new motherboard. In the entire process the
service centre has never called me to inform the status of my laptop.
Everytime I called them they were coming up with a new problem in the
laptop. Then I told them that I donot want to take such a defective
laptop which in a period of 9 months of purchase the hard disk was
damaged twice, mother board once and display once. I have requested
them either to replace the laptop with a new laptop or refund my total
amount for which i have bought the laptop ie43499- or atleast extend
the total warranty for lifetime as it was a defective piece. They have
not resolved my issued till today. I have not collected my laptop till
date. Its with the service centre only. As I am unable to carry out my
duties with out laptop I am forced to buy a new laptop again which
incurred me an expenditure of Rs.45500/- on 09/16/2021.

I request a compensation of 90K for my case.00