HP India — HP laptop

This tweet is regarding my new hp laptop. I bought a laptop on 17th Oct. from the reliance digital store Indore, and the very next day I noticed that one key is slightly misbalance. So I again visited the store and convey the problem. The branch manager told me that you register your problem on hp customer care. I followed her advice and do the same. Hp customer care provided me the case id. on 19th Oct. Due to some reason, no one from hp visited my place and after 1 week I have to go to Delhi. So they transfer my case from Indore to Delhi. After some time hp service person come to my home and do some formalities. Within a week I got the mail from hp that your product is physically damaged and we can not help you anymore. Up to now, I did not get any appropriate solution from hp or reliance digital.

Buying hp laptop from reliance digital is the biggest mistake of mine. They are not taking any responsibility for their customers. A copy of the email and the pictures of my laptop is attached below.

Highly disappointed with Hp and reliance digital.