HP India — HP Laptop- New Bought

Address:

560064

Dear sirs

I have bought a hp laptop from reliance digital, faridabad on 15 march 2017, the laptop was not working so we called customer care and asked for resolution on 30th april 2017, 1st may 2017 and 2nd may 2017. After being satisfied that the issue cant be resolved over phone and after great difficulty they agreed to send a engineer, since i had to travel to bangalore for my assignment i requested for the change of address and the engineer was sent. The engineer came and investigated the matter once, it was not solved, he came again after several requests and he tried to resolve the issue however it was not solved and he stated that hp laptop is beyond repair. I posted the matter to hp management but they say that they want to reinvestigate the investigation done by their own engineer. Management team member, supriya states that the issue was resolved however it was never resolved, he says that he want to reinvestigate the same case what his engineer team member has done and he says no matter what he will not give me replacement for a defective hp laptop. I urge the members here to kindly help me in either getting my money back or help me with replacement as the laptop was and is defective from the date of purchase. I also request to please save me from the harrasment which hp is doing from so many months.