HP India — HP Laptop Service issue

Address:

Spice Garden

Hello Team,

Product Number: 9LA50PA
Serial Number: CND0368C8Q
Case ID: WO[protected] / [protected]

After pursuing for more than a year, now it's almost ensuring that HP India runs a huge scam in the name of customer support. The following points confirm my opinion:
• Purchased this laptop on 16-Oct-2020 from Amazon India. From the first day till now, facing performance issues with the same symptoms. Raised many HP Case ID’s & HP CE Performed various tests & collected numerous performance logs. Also, as per CE recommendations formatted/rebuilt the laptop 4 to 5 times. However, the same performance issue persists even after more than a year now & I provided evidence every time for the same issues.
• The Service Centre changed the entire laptop unit when CE took the laptop to replace the LCD. When I raised the concern, a representative from management tried to justify it with trivial justifications.
• Requested to change the Case Manager, due to his adamant approach & after learning his only intention to just waste my time instead of resolving the actual laptop issue. However, even after repeated follow-ups, disappointed to find no response from any other leadership team members.
• Closed Case ID mentioning unit is working fine without my consent or resolving the actual issue. This slows cheap tactics from HP India towards customer support.
• Repetitively requested for replacement/refund because of facing the same performance issue from the first day till now. However, denied without any justification & no fault from me. As this laptop is the dead piece & of no use to me, I am ready to hand over this laptop back to HP, so that HP can preserve it as a trophy for their customer support accomplishments.
Honestly, as an ex-employee who worked almost 7 years for HP, had great faith & pride in the HP brand. However, this experience deeply shattered it.