[Resolved]  HP India — HP Notebook - 14s-cf3074tulaptop

Hello Sir-We purchased a HP Notebook - 14s-cf3074tu laptop model from Amazon India invoice No: IN-BOM[protected] on 16th DECEMBER 2020. & was delivered on 18th december 2020 .After 15 DAYS (i.e. 2nd Jan '21) the laptop started giving troubles(Boot Device Not Found). We lodged a complaint with HP on 4th Jan '21 with Case no [protected]..at first the Technician told us we would get a replacement since this happened within a month but later reinstalled OS on the system & Said it would work fine .Again, on 1st Feb'21, the same error popped up on the screen & i logged in a complaint on 3rd Feb '21 with case No [protected] requesting them for a replacement as my son's academic year was dependent on this system working fine as he would be preparing his project work for 12th CBSE to submit same to the boards. We felt the system had some problems as it broke down twice in 45 days . though this could have been replaced in the first instance itself and saved us this agony.
Dear HP Team, at the time of purchase I had many options but I instructed my son to go for H.P. laptop with a trust that its a good brand. Now I think it was my wrong decision. The frequent problems with the laptop and harassment accordingly has changed my view. My purpose to write you this letter is to seek advice in this regard and to know who is responsible for this problem/situation.A) The manufacturer (H.P.) who has no control over quality.
B) The service engineers who could not find out the fault upto 1 week and still not sure that it will work properly
C) The customer- who wasted this valuable time talking to your customer service Executives and suffered mental irritation accordingly.

I recently underwent an BYPASS Surgery & request you to intervene and get us a replacement of this product and again restore my Faith in HP.

Thank you.

Yours faithfully, Ramakrishna { Gaurav Ramakrishna's Parent]