HP India — hp notebook - 15-ay517tx: repeated problems post purchase

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

#purchased hp laptop (Model mentioned above) on friday 7th august, 2017 at a cost of inr 40, 999 from reliance digital, the great india place noida. Original windows installed by vendor

# hanging issues visible from day 1. Eg. While using ms word or any software, screen frequently fades... Message - this programme is not responding. But corrects in a while.

#on night of aug 17, hanged while using. No response after half an hour. Laptop not booting at start after it was switching it off with a long-press of the power button. Took laptop to vendor on aug 18 morning. Asked to leave laptop. Assured it would be taken to service centre and issues sorted out. Delivered to me the same evening... Told all issues sorted out. Checked and it was working ok.

# on sat aug 26, ms word not opening. Message box stating "ms office background insallation ran into a problem'

# called vendor who told me he would send somebody in an hour. No response on his phone when called again after 1 hour.

# called hp customer care. Informed by phone executive that my complaint could not be registered as the system was being upgraded. Said he would call back after 2 hours. No word yet.