HP India — hp notebook - 15-da0414tu

I am writing this in great dismay and after numerous attempts to rectify concerns with my hp laptop. Due to the current pandemic scenario, my child’s schooling has moved online and for this purpose, i procured an hp laptop. We have had a great experience in the past with hp products and hence took our family friends (An hp employee and a brand ambassador) assistance in procuring the laptop. We received delivery of this laptop on 9th june 2020, and have been using this since.
Initially, all seemed fine, until our son noticed the system becoming very slow and restarting mid-session of his classes. The issue becomes worse the following week when the laptop took over 10 minutes to merely log in to ms-team. This prompted us to seek your after-sales service assistance, and this is where our frustration starts. I first called the service team from august midweek, and after numerous attempts, i get connected and the engineer from qdigi services ltd visits/advises (As occurred) our home to rectify the issue. They initially started it is a hard disk issue, (Ref: case # [protected]) and had the same replaced, instructed me to procure a pen drive to install certain software by myself with a link shared by your team. They also advise me to speak to my internet service provider to improve speed as the said the issue may be due to poor internet. While my service provider airtel upgraded the system from 2.5ghz to 5ghz, and i was able to access this with my official laptop (Non-hp), our new hp laptop did not seem to recognize this connection.
So, for the second time in our three months of ownership, i take the long frustrating journey of reaching out to the support team and then after numerous attempts, the engineer from qdigi services ltd attends to me (Ref: case # [protected]), and to my surprise, i am told this computer is not compatible for 5ghz bandwidth internet, and this could be the result of poor performance and he took the idr logs to escalate the issue.
I find myself in a quandary since i am not aware of these specifics of the system, and while originally this system on the initial internet speed of 2.5ghz performed adequately for the first 30 days. The hard disk replacement has not addressed my concerns which continue to plague the system, namely;

Loading any application like ms teams or a webpage takes longer (8 minutes) than usual.
The system crashes often and requires a restart.
Wi-fi disconnects during the classes on ms teams.
With this, i believe the service team did everything possible based on my complaint, but my issue still persists.


I am still not able to use this product efficiently because of its very slow performance and yet not meeting my requirement.

Hp's customer support is completely ignoring this issue and absolutely no response from the team and still waiting.

Kindly help me get the refund the cost of the laptop as i would not want to continue any relation with hp anymore