[Resolved] HP India — hp pavilion 15-p073tx notebook

Ashish_Oswal

from Delhi, Delhi

Address:

Ghaziabad, Uttar Pradesh, 201001

This to bring to your kind notice that i have purchased hp pavilion 15-p073tx notebook on 31/12/2014 and having wifi issue in my system since i have installed win 10 and even after so many call and engineer visit problem still remain the same.in last visit even my motherboard has been changed but of no use… i am unable to use my laptop in wifi as internet become so slow. I did the blunder to purchase hp notebook... Now i want either rectify or changed my laptop asap

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Oct 26, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2017

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.

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Comments

Ashish_Oswal

from Delhi, Delhi

Dear Team, Pl find HP Pavilion 15-p073tx Notebook PC Product number: J6L90PA Serial number: 5CD4232KW3. Case ID # [protected]: I have send the mail to hpsupport.[protected]@hp.com id too. There u will get my phone no too..

HP India Customer Care's response, Sep 26, 2017

Verified Support

Hi there,

Thank you for posting your response. I'll be glad to assist you.

Please be informed that I found your email and the case history. I've notified the team concerned to get back to you at the earliest. You will be contacted by our support staff at the earliest. Thanks!

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: [email protected]

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support

Ashish_Oswal

from Delhi, Delhi

Dear Team, Even after full month no HP engineer has come to visit for my complain.. U know why 'coz HP engineers have family and kids.. and they can't come around 5:30 because they will get late for home. I am glad to tell u that with the help of my friends and Google i rectify my problem and my laptop started working again... But how long i don't know as i am not a engineer. I just did hit and run..and started my Lap..

This is my humble request to my fellow readers not to buy HP laptop due to there poor service team.. Who think them self as Govt employees who can work 9-5... and don't bother consumer problem.