[Resolved] HP India — HP Pavilion Gaming - 15-ec0101ax | |
Due to serious malfunctioning of the laptop and after scrutiny by the HP technician at their service facility, the product was declared by HP as DOA. As I had bought the product from Flipkart, they refused to replace the product but to refund the money. I had taken up the issue with HP and as a product company, they show helplessness and not ready to replace. How does HP honor the warranty and replacing a faulty product which HP has declared as malfunctioning? Shouldn't HP take responsibility and replace the product directly? I would request HP to look into my issue and replace the product and take ownership for selling a malfunctioning product. Complaint number is [protected]. Escalating to Service Head @ HP is not giving any result. Thanks Sebastian Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
Hello Sebastian,
This is not what we want our customers to experience. I regret the inconvenience caused. Kindly email the below details to [protected]@hp.com so that we can assist you.
HP Case ID, Your full name, and contact details.
^Dilip
This is not what we want our customers to experience. I regret the inconvenience caused. Kindly email the below details to [protected]@hp.com so that we can assist you.
HP Case ID, Your full name, and contact details.
^Dilip
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This is not what we want our customers to experience. I regret the inconvenience caused.
Not to worry, I will certainly help you. Kindly email the below details to [protected]@hp.com so that we can assist you.
HP Case ID, Your full name, and contact details.
^Dilip