HP India — HP & Service Centre- Complaint

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, I had bought the HP Pavilion g6-2008tx Notebook PC from a retail shop at Lamington Road, Mumbai at start of June 2012 with 3 years warranty. The Laptop didnt start up from 28th May 2015, I approached the authorised HP service centre located in Lamington Road (Mumbai) the next day with the Laptop to repair as it was still under warranty. The service centre person instead of telling me what was wrong with my Laptop, he panicked me about the last day of warranty, and i should pay immediately in one day to extend the warranty, else i have to pay for existing damage too. Without getting the information on what is already wrong with my Laptop, i paid the Warranty extension fees of Rs.6000/- in cash and obtain extension of warranty. Then after 2 days, i got a mail from service centre that the laptop needs heavy overhauls and i need to pay Rs.16, 290/- for the damage even after my existing warranty was in force and also paid for warranty extension. Looking at the amount, i told them that they should have checked and told the same thing the same day, i came for repair. If i should have known the amount that day itself, i would have not wasted my money on extending warranty. I had asked for the refund for the amount so that i utilise the refund and amount for repairs to buy new HP Laptop money instead of repairing old one. They denied the same saying that warranty is already renewed, and we cant do anything. Even HP call centre has no answer to that. They both are putting the blame on each other for my problem without any solution/refund. I would like a refund of warranty fees or repair my Laptop free of cost because HP & Service centres are fooling customers on dual battling and they are not looking into the issue in the first place. Please look into this problem and suggest a suitable solution at the earliest. Please find the emails sent to them by regarding this as below. Mails exchanged, proof of receipt and Quotation received for repairs are available. Thanks and Regards, Moumita Das Email: [protected]@gmail.com