HP India — Hugh Delay in Delivery, Lying on Status of the product, Careless Attitude

Your company HP is bloody big lier!! And not able to keep promises and intentionally misguiding the customers.

HP might be a good product company. But from my experience and others also that your online site is preety sucks. You're pathetic on it. Not able to keep commitment on delivery on time.

I want to draw your kind attention regarding delaying on delivery of my order purchased on your site, cum false commitment by CSR department, cum lying and misguided me on the current status of the product.

Courier - Delhivery ( one of the most pathetic courier company)
Purchase Date - 12 Jun 2021
Expected delivery date as per initial conversation with CSR department on Wednesday (16 Jun 2021) - 18 Jun 2021

Expected delivery date as per conversation with CSR department on Thursday after putting escalation (17 Jun 2021) - 19 Jun 2021

Product Status - Not Delivered.

Even as of today ( 19 Jun 2021) product is still in Chennai. But from CSR department Sa
is continuously lying that product reached in Bangalore and supposed to deliver me by today ( 19 Jun 2021) or by max 20 Jun 2021 morning.

Below some summary on my conversation with customer care department -
1. Before buying conversation with representative i
that product will be delivered within 2-4 business days. Due to covid it will be max 4-5 business days confirm delivery.
2.Till 16 Jun 2021, product was stuck in Chennai Rohapetta C. Although after conversation with customer care, she told that product will be delivered to me on 18 Jun 2021.

3. After hugh conversation with CSR department Divyani on 17 Jun 2021, she told that she has escalated and she promised me that by 24-48 hours product will be on my hand which is within 19 Jun 2021.

And if the company is not kept their promise to delivery me the product by 19 Jun 2021, they will refund my money.

4. On 19 Jun 2021 conversation with CSR department, he lied to me. He told that product is reached in Bangalore, but it was in Chennai showing in tracker site.
Also he told me that by evening 7-8 pm on 19 Jun 2021 I will receive the product.

And if max by 20 Jun 2021 morning I've not received the product, then either the company will refund me, or they gave you id to talk with you that what kind of discount or benefits I can get like - one year accidental damage warranty or one year extended on site warranty or something else.