HP India — Issues with HP Pavilion X360

HP Case ID [protected]
I have already filed a case log which was supposed to get resolved in 48 hours. It has been over 2 weeks now. I continuously get calls from your executives that they want to visit for diagnosing the issue even after getting the laptop diagnosed twice.
First I got the laptop diagnosed at the Indore Service centre. Second time the technician visited my place.
Although after the first diagnosis itself, it was clear that the fingerprint scanner is not working which requires replacement. Also the laptop is overheating while normal usage which is leading to battery drain.
Still there is no resolution and the support people keep hanging up whenever I call them.

Please escalate this issue to the appropriate level and provide resolution as early as possible.

Thanks and Regards
Nayan Shah
[protected]
[protected]@gmail.com