[Resolved]  HP India — laptop

Address:

560037

I brought an hp laptop for my parents who are old. We purchased the laptop from ezone which is an authorized seller. The purchase was made on 11.10.2016 and we also have the original bill. The laptop developed a problem in july and when i called they said the product is out of warranty. I shared the copy of the bill and they say reseller sold the product late.. That is not my issue. I have the original bill from a known reseller like ezone.. When hp sent the product is not my concern. They are not willing to update the right warranty details. I have followed up atleast 50 times and each time i get a response saying, we are taking it on priority (Standard automated response) and no one resolves the issue. Its been over one and half months and they say its not their problem because the reseller sold the product late. Why should the consumer suffer?

I need a compensation and refund of my money
Case# [protected] crm:0889200