HP India / Laptop making company — Making us guinea pig for their research

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www8.hp.com/

Dear sir I write regarding my complain no - [protected] Subject ---- Feed back regarding joint venture of HP & Microsoft I Purchased this laptop on 12.10.2015 ( serial no cnd43943t5 ) I didn’t have any problem with the product quality and its performance till I didn’t upgraded it to window 10. I upgraded it because of continuous promotional activity by HP and assurance by HP for all kind of support. But once I upgraded my operating system problem started to arise one by one, The problem was hardware as well as software both. Initially I could not understand that the problem was because o[censored]p gradation. Even your call centre people didn’t have any information regarding up gradation and its consequences. 1/ During my problems I had interactions many times with different customer care executives -- in general I can say that your female executives are not having any proper approach, they simply wanted to end up the discussion anyhow. Certainly male executives are considerate and trying to sort out the problem. 2/ Windiw 10 is still in infant stage with lot of problems – I couldn’t get even a single person who is not having problem with up gradation. Moreover big organization have already asked their employee to not up grade their system. 3/ But individual customers are being persuaded by HP / Microsoft for up gradation. Also HP is assuring all kind of support – but this is totally a futile support. Even the HP people are not knowing the problems - so how they can find the solution ? 4/ It simply seems that Microsoft has hired HP like organization to do research regarding their new product (window 10) & get the feedback of their newly free launched product (window10). Their aim is to make their product problem free and sell it at very high cost. 5/ I want to know what method of research system HP / Microsoft is adopting ? 6/ How they can use the common user for their research purpose ? 7/ Why not HP / Microsoft is hiring a paid group for this kind of research ? 8/ Who authorized them to randomly select the persons for their research without their consent ? 9/ Who has authorized them to make us guinea pig so they can earn millions and millions of dollars? S Kumar Frozen Cell, Plot 109, R extn, Chandi farm road, Mohan Garden, N Delhi – 110059, INDIA