HP India — Laptop Sl No: 5CD1285Q40 ; Model 15s-fr2006TU

Address:

Sarojini Nagar, Mohan Road, Lucknow 226401

DEAR SIR/MADAM
the above mentioned laptop computer :-
Laptop Sl No: 5CD1285Q40 ;
Model 15s-fr2006TU
was purchased from M/s Amazon vide their order no[protected] invoice no LK[protected] dated 22.09.2021. The retailer as mentioned is:-
Appario Retail Private Limited, Lucknow 226401

The laptop was FOUND TO BE defective as the keyboard was loose and the keys were making noise. I asked for replacement IMMEDIATELY on receipt and opening of the package.

The technician who came to inspect the Laptop on 28.09.2021 at about 1300 hrs. did not even know how to find the sl no of the Laptop and flatly refused to accept the laptop for replacement saying the SlNo did not match with some number he had. He did not show me that number. I showed him the laptop sl No behind the back of the Laptop and the same noted on the package.
Photo attached.

Despite showing him all documents he behaved very rudely and unprofessionally. According to him it did not meet his requirement!
what else was required for a simple replacement was not mentioned.

Kindly record this as a feedback and complaint.

kindly arrange for early replacement of the said computer.

yours sincerely

Commodore Sujeet Samaddar (Retd), Indian Navy
Mob No[protected]