HP India — lot of difficulties in obtaining redemption code and implementing the same.

Address:

Chennai, Tamil Nadu

From: Date: 22.02.2015 N.Sumathi w/o. P.K.Murali No.81, Second Floor Ganesh Nivas Veerama Munivar Street Devraj Nagar Chennai – 600 093 [protected] [protected]@gmail.com To HP Redemption Cell, Office No.925 89, Hemkunt Chambers Nehru Place, New Delhi – 110 019 Sir, I have purchased a laptop HP ENVY 15 Notebook PC (15-K204TX) bearing serial number 5CD44843W2 on 31.01.2015 through a retail seller M/s.Laptop Bazaar having office at No.F57, first floor, PhaseII, Spencer Plaza, Anna salai, Chennai – 600 002 vide Invoice No.689. Before making payment to M/s.Laptop Bazaar, Mr.Babu, Sales Manager of M/s.Laptop Bazaar confirmed the offer of “two years extended onsite warranty on free of cost” along with first year full warranty in consultation with Mr.Stefen, who is working in M/s.Bestsource Infotech Chennai Private Limited, 2/17, Tank street, Kodambakkam, Chennai – 600 024 and Mr.Ramesh Pyla, HP sales, Chennai will be passed on to our purchase. Based on the promises of Mr.Babu, I have remitted the cash and took delivery of the Laptop HP ENVY 15 Notebook PC (15-K204TX) bearing serial number 5CD44843W2. Trivial reasons has been offered by Mr.Babu for implementing the offer of 2 years onsite extended warranty from HP. I was totally in desperate situation to obtain the above said offer from Mr.Babu, Laptop bazaar. After my sincere efforts, Mr.Babu gave me phone numbers of Mr.Stefen of Bestsource Infotech Chennai and Mr.Ramesh Payal, HP. I have been dabbled between the above said 3 persons for more than two weeks to obtain this offer. Finally, on 18.02.2015, I have obtained my redemption code through email. But, in which three controversies appeared and they are as follows: - a) The email sent date is 18.02.2015; b) In which, the time limit is mentioned as “16.02.2015”. This is ante-timed offer and c) Bar code sticker has to be sent to Redemption cell of New Delhi Address. Apart from the bill, the bar code sticker is the property of the purchaser. If so, why we have to cut and send the same to HP Redemption cell to obtain our two years onsite extended warranty and I feel this is a cumbersome job and unnecessarily you are torturing the customers to obtain the redemption code. Even for an internet bank transaction, one time password is sufficient to pass the amount from one bank account to another. Whereas, cutting the bar code sticker and sending the same through courier in this fast world is tedious, waste of time and unnecessary expenditure. I have given my phone number, address and email ids to the retailer. In turn, the retailer updated through his invoice my details along with the product, which I have purchased to HP company through internet. If so, through my phone number, you may release my redemption code without wasting time or through your retailer. I humbly request you to give me the validation swiftly for the onsite two years extended warranty. Please help me in this regard and render justice. Thanking you P.K.Murali Copy to: Laptop Bazaar : M/s.Bestsource Infotech Chennai Private Limited : Mr.Ramesh Payal, HP, India : HP Hyderabad