HP India — My Laptop wifi is not working

Address:	759111
Website:	www.hp.com

Dear Madam/Sir, I am facing wifi issue in my HP laptop & it is under warranty on site support. But till now it is not resolved after several follow up. Please find the details as below.
HP Pavillon 14-n296TX, Complain Case no: [protected]
Serial No: 5CD4250QDX

Please see the mail transaction with HP support as below for your reference.

Gmail Govind Das


CREATE CASE/LOG SUCCESS
2 messages


[protected]@hp.com Tue, Jun 21, 2016 at 5:50 PM

Reply-To: [protected]@hp.com

To: Govind Das


Your case email was accepted.
CASE_ID_NUM: [protected]

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[protected]Original Message[protected][protected]
From: govind.n.[protected]@gmail.com
To: [protected]@hp.com
Sent: 6/21/2016 12:20:42 PM
Subject: Re:

Dear Team
Till now my laptop wifi issue is not resolved. Kindly resolve it on priority. Because I am facing lot of problems due to that. On 16.06.2016/ Thursday your engineer came to my place but he was not able to resolve the issue. He told me just revert back OS window 10 to window 8 . Because this model laptop is not support wifi on OS window 10. As per his advised I done the same but now wifi is not working in window 8 also. So that it is requested please send some one & resolve the issue asap. Please find the service report as attached for your reference.[Image]

Warm Regards
Govind Das
IT&C, JSPL
[protected] & [protected]

_____________________________
From: HPSupport_Global
Sent: Saturday, June 11, 2016 12:51 PM
Subject:
To:


Dear Mr.Govind

Thank you for your continued patronage towards HP!

Being a valued customer, we assure you of our timely assistance in taking care of the issue with your HP Pavilion 14-n296TX TS NB PC ALL.

Based on our telephonic interaction we had earlier today, please find the case details below.

Issue Reported : Wifi not connecting
Case Number : [protected]
Serial Number : 5CD4250QDX
Address Details : Room no.3326, Hostel3, Jindal steel and, power ltd, JindalNagar, Nisha, Chhenpada rd,
Angul, Orissa, 759111

This case has been forwarded to an HP authorized service center, the service center team would revert in next 24 working hours to schedule the onsite service arrangement basis your availability to diagnose/resolve the issue.

Alternatively, for technical support you could also contact us through Chat Support using the link:http://h22207.www2.hp.com/in-en/contact-hp

Once again, thank you for contacting HP.


Regards,

Shreyasee
HP Trusted Advisor
INDIA Consumer Support – Personal System
HP Customer Support


Govind Das Fri, Jun 24, 2016 at 2:54 PM

To: [protected]@hp.com, HP Support, NOREPLY HP SUPPORT


Dear All,

Till now there is not resolved. Can u explain reason of delay ? This is the way to provide on site warrant support.


Warm Regards
Govind Das
IT&C, JSPL
[protected] & [protected]


_____________________________
From: [protected]@hp.com
Sent: Tuesday, June 21, 2016 5:50 PM
Subject: CREATE CASE/LOG SUCCESS
To: Govind Das
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