HP India — New hp laptop

Address:

Ghaziabad, Uttar Pradesh, 201012

Hello. I recently bought a laptop from an authorised hp dealer. This machine featured integrated full version of ms office. It has been 5 days and i have been unable to activate the same. I bought this machine for official purposes and hence, it is imperative that my ms office becomes functional as soon as possible. I launched a complaint with hp support and after 4 days of regular correspondence, they withdrew and asked me to mail microsoft instead. It was assured to me on the first day that hp will resolve the issue along with microsoft. The details of my complaint are:

Case id number [protected].
Product description: hp pavilion x360 13-u131tu
Product number: z4q49pa
Serial number: 8cg63935s7
Problem description: in/ncd/nsr/hp pav x360 convert 13-u131tu all/w10 — ms office

I am extremely disappointed with hp support and request you to attend to the same at the earliest. Thanks.